Responding to crisis: a rhetorical approach to crisis communication
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Mahwah, NJ [u.a.]
Erlbaum
2004
|
| Schriftenreihe: | LEA's communication series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | VII, 379 S. graph. Darst. |
| ISBN: | 0805840605 0805840591 |
Internformat
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| 245 | 1 | 0 | |a Responding to crisis |b a rhetorical approach to crisis communication |c ed. by Dan P. Millar ... |
| 264 | 1 | |a Mahwah, NJ [u.a.] |b Erlbaum |c 2004 | |
| 300 | |a VII, 379 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
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| 490 | 0 | |a LEA's communication series | |
| 650 | 4 | |a Crisis management | |
| 650 | 4 | |a Communication in management | |
| 650 | 4 | |a Organizational change | |
| 650 | 0 | 7 | |a Kommunikation |0 (DE-588)4031883-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Krisenmanagement |0 (DE-588)4127374-6 |2 gnd |9 rswk-swf |
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
1. A Rhetorical Approach to Crisis Communication: Management, 1
Communication Processes, and Strategic Responses
Robert L. Heath and Dan P. Millar
2. Exposing the Errors: An Examination of the Nature of 19
Organizational Crises
Dan P. Millar
PARTI: CRISIS PREPARATION: PLANNING 33
FOR THE INEVITABLE
Robert L. Heath
3. Crisis Management: Toward a Multidimensional Model of Public 37
Relations
Don W. Stacks
4. Constructing Response During Uncertainty: Organizing for Crisis 51
Teresa L. Holder
5. Reframing the Organizational Exigency: Taking a New Approach 63
in Crisis Research
Curt Bee filer
6. Burkian Counternature and the Vigilant Response: An 75
Anticipatory Model of Crisis Management and Technology
Bolanle A. Olaniran and David E. Williams
7 . Reasoned Action in Crisis Communication: An Attribution 95
Theory—Based Approach to Crisis Management
W. Timothy Coombs and Sherry J. Holladay
v
Vi CONTENTS
8. A Model for Crisis Management 117
Jennifer L. Borda and Susan Mackey-Kallis
9. Patterns of Conflict Preceding a Crisis: A Case Study Analysis 139
Martha Dunagin Sounders
PART II: CRISIS RESPONSE: THE TIME TO SPEAK 149
Robert L. Heath
10. Metaphors of Crisis 153
Frank E. Millar and Debra Baker Beck
11. Telling a Story: A Narrative Approach to Communication 167
During Crisis
Robert L. Heath
12. Informed Organizational Improvisation: A Metaphor and Method 189
for Understanding, Anticipating, and Performatively Constructing
the Organization s Precrisis Environment
Miriam R. Finch and Linda S. Welker
13. A Symbolic Approach to Crisis Management: Sears Defense of 201
Its Auto Repair Policies
Keith Michael Hearit and Jeffrey L. Courtright
14. Telling the Story of Organizational Change 213
Shirley Willlihnganz, Joy L. Hart, and Greg B. Leichty
15. Managing Organizational Images: Crisis Response and Legitimacy 233
Restoration
Joseph Eric Massey
PART HI: AFTER THE DANCE IS OVER: 247
POSTCRISIS RESPONSE
Robert L. Heath
16. Ambiguity as an Inherent Factor in Organizational Crisis 251
Communication
Timothy L. Sellnow and Robert R. Ulmer
17. Image Restoration Discourse and Crisis Communication 263
William L. Benoit
CONTENTS Vjj
18. Exigencies, Explanations, and Executions: Toward a Dynamic 281
Theory of the Crisis Communication Genre
Susan Schultz Huxman
19. Downsizing or Reduction-in-Force: A Crisis Residual 299
Kathie Leeper
20. Excellent Crisis Communication: Beyond Crisis Plans 311
Francis J. Marra
21. Issue Management During Sudden Executive Departures: 327
Sensemaking, Enactment and Communication
Kathryn T. Theus
References 347
Author Index 369
Subject Index 377
|
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| indexdate | 2024-07-09T23:17:07Z |
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| isbn | 0805840605 0805840591 |
| language | English |
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| physical | VII, 379 S. graph. Darst. |
| publishDate | 2004 |
| publishDateSearch | 2004 |
| publishDateSort | 2004 |
| publisher | Erlbaum |
| record_format | marc |
| series2 | LEA's communication series |
| spelling | Responding to crisis a rhetorical approach to crisis communication ed. by Dan P. Millar ... Mahwah, NJ [u.a.] Erlbaum 2004 VII, 379 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier LEA's communication series Crisis management Communication in management Organizational change Kommunikation (DE-588)4031883-7 gnd rswk-swf Krisenmanagement (DE-588)4127374-6 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Krisenmanagement (DE-588)4127374-6 s Kommunikation (DE-588)4031883-7 s DE-188 Millar, Dan P. edt HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022227158&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Responding to crisis a rhetorical approach to crisis communication Crisis management Communication in management Organizational change Kommunikation (DE-588)4031883-7 gnd Krisenmanagement (DE-588)4127374-6 gnd |
| subject_GND | (DE-588)4031883-7 (DE-588)4127374-6 (DE-588)4143413-4 |
| title | Responding to crisis a rhetorical approach to crisis communication |
| title_auth | Responding to crisis a rhetorical approach to crisis communication |
| title_exact_search | Responding to crisis a rhetorical approach to crisis communication |
| title_full | Responding to crisis a rhetorical approach to crisis communication ed. by Dan P. Millar ... |
| title_fullStr | Responding to crisis a rhetorical approach to crisis communication ed. by Dan P. Millar ... |
| title_full_unstemmed | Responding to crisis a rhetorical approach to crisis communication ed. by Dan P. Millar ... |
| title_short | Responding to crisis |
| title_sort | responding to crisis a rhetorical approach to crisis communication |
| title_sub | a rhetorical approach to crisis communication |
| topic | Crisis management Communication in management Organizational change Kommunikation (DE-588)4031883-7 gnd Krisenmanagement (DE-588)4127374-6 gnd |
| topic_facet | Crisis management Communication in management Organizational change Kommunikation Krisenmanagement Aufsatzsammlung |
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