Tacit knowledge in organizational learning:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Hershey, Pa. [u.a.]
IGI Publ.
2008
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXI, 457 S. graph. Darst. |
| ISBN: | 9781599045061 9781599045030 |
Internformat
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Datensatz im Suchindex
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| adam_text | Tacit Knowledge in
Organizational Learning
Table of Contents
Foreword.......................................................................................................................ix
Igor Hawryszkiewycz, University of Technology, Sydney, Australia
Preface...........................................................................................................................xi
The Challenges...................................................................................................xii
One Solution......................................................................................................xiii
Contributions to Knowledge..............................................................................xv
Organisation of the Book..................................................................................xvi
Clarifications for the Reader...........................................................................xviii
References.......................................................................................................xviii
Section I
Chapter I
Introduction...................................................................................................................1
Introduction........................................................................................................../
Tacit Knowledge: An Initial Definition................................................................2
Primary Reasons for Undertaking Tacit Knowledge-Based Research................3
Difficulties Inherent in Tacit Knowledge Research..............................................7
Means of Undertaking Tacit Knowledge Research..............................................8
Goals of the Book.................................................................................................9
Summary.............................................................................................................10
References..........................................................................................................//
Chapter II
Knowledge Management............................................................................................17
Introduction........................................................................................................17
Knowledge Management with Regard to Tacit Knowledge...............................25
Summary.............................................................................................................28
References..........................................................................................................29
Chapter III
Tacit Knowledge Defined............................................................................................34
Introduction........................................................................................................34
Part A: The Knowledge Background..................................................................55
An Introduction to Tacit Knowledge..................................................................37
Part B: Qualitative Analysis of Tacit Knowledge..............................................52
Interpretation: Qualitative Content Analysis of Tacit Knowledge in the
Research Literature.......................................................................................55
Summary.............................................................................................................59
Sources Used in Grounded Theory....................................................................60
References..........................................................................................................63
Section II
Chapter IV
Testing for Tacit Knowledge.......................................................................................75
Introduction........................................................................................................75
Research Underpinnings....................................................................................76
The Ontological and Epistemological Perspectives..........................................76
A Triangulated Approach to Tacit Knowledge Research...................................78
Tacit Knowledge Testing....................................................................................79
The Wilcoxon Matched Pairs Signed Rank Test.................................................85
Formal Concept Analysis...................................................................................86
Summary.............................................................................................................94
References..........................................................................................................94
Chapter V
Organisations.............................................................................................................101
Introduction......................................................................................................101
The Influence of Organisational Type on Tacit Knowledge Utilisation...........102
Large Organisation (X)....................................................................................105
Small Organisation (Y).....................................................................................116
Medium Organisation (Z).................................................................................121
Organisations and Mintzberg...........................................................................127
Summary...........................................................................................................128
References........................................................................................................128
Chapter VI
Knowledge Flows......................................................................................................133
Introduction......................................................................................................133
Tacit Knowledge Management.........................................................................134
The Effect of Culture on Tacit Knowledge Flows.............................................134
Current Approaches to Tacit Knowledge Diffusion.........................................135
The Role of Information Technology in Tacit Knowledge Transfer.................136
Knowledge and Human Networks as a Means of Knowledge Diffusion..........137
Relationship Formality in the Knowledge Transfer Process...........................139
The Impact of Strong and Weak Ties................................................................140
Summary...........................................................................................................141
Research Goals................................................................................................141
Research Questions..........................................................................................142
Research Assumptions......................................................................................142
References........................................................................................................143
Chapter VII
Social Network Analysis...........................................................................................150
Introduction......................................................................................................150
Social Network Analysis...................................................................................151
Summary...........................................................................................................161
References........................................................................................................161
Section 111
Chapter VIII
Methodology..............................................................................................................166
Introduction......................................................................................................166
The (Empirical) Conduct of Tacit Knowledge Research..................................167
General Methodological Overview..................................................................767
Phase 1: Background to the Research.............................................................168
Phase 2: Initial Construction of the Tacit Knowledge Inventory.....................172
Phase 3: Major Surveys...................................................................................182
Phase 4: Analysis of Data................................................................................185
Summary...........................................................................................................186
References........................................................................................................187
Section IV
Chapter IX
Initial Results.............................................................................................................194
Introduction......................................................................................................194
Australian Computer Society Levels................................................................195
The Expert Sample...........................................................................................195
The Tacit Knowledge Inventory........................................................................196
Identification Process of Expert Non-Experts..................................................197
The Wilcoxon Test Results................................................................................199
Summary...........................................................................................................201
References........................................................................................................202
Chapter X
Results with Formal Concept Analysis...................................................................204
Introduction......................................................................................................204
Usage of Formal Concept Analysis..................................................................205
Tacit Knowledge Scenarios: Differences and Similarities...............................206
Overall Differences Between Expert and Novice Groups................................213
Points of Agreement.........................................................................................218
Summarisation of Contentious Scenario/Answer Combinations.....................220
Summary...........................................................................................................227
References........................................................................................................229
Chapter XI
Large Company (X)..................................................................................................231
Introduction......................................................................................................231
Large Organisation (X)....................................................................................232
Organisational X Structure, Experts, and Expert Non-Experts.......................234
Organisation X Metrics....................................................................................234
Difficult to Locate Individuals..........................................................................249
Graphical Interpretation of Data.....................................................................250
Contact Frequency and Organisation X Personnel.........................................250
Person Importance and Organisation X..........................................................263
Meeting Types Using Electronic Mediums.......................................................268
Meeting Type of Only Face-to-Face Contact...................................................270
Summary...........................................................................................................274
References........................................................................................................274
Chapter XII
Small Company (Y)...................................................................................................277
Introduction......................................................................................................277
Small Organisation (Y).....................................................................................278
Organisational Y Structure, Experts, and Expert Non-Experts.......................278
Organisation Y Metrics....................................................................................279
Difficult to Locate Individuals..........................................................................282
Contact Frequency and Organisation X Personnel.........................................282
Person Importance and Organisation Y...........................................................286
Communication Patterns: Meeting Type and Organisation Y.........................289
Summary...........................................................................................................291
References........................................................................................................292
Chapter XIII
Medium Company (Z)..............................................................................................293
Introduction......................................................................................................293
Medium Organisation (Z).................................................................................294
Organisational Z Structure, Experts, and Expert Non-Experts.......................294
Organisation Z Metrics....................................................................................295
Difficult to Locate Individuals..........................................................................300
Contact Frequency and Organisation Z...........................................................500
Person Importance and Organisation Z...........................................................304
Meeting Types Using and Electronic Medium.................................................308
Organisation Z Summary.................................................................................312
Summary...........................................................................................................313
References........................................................................................................314
Section V
Chapter XIV
Discussion...................................................................................................................316
Introduction......................................................................................................316
Tacit Knowledge within the Context of this Research......................................317
Parameters in Knowledge Diffusion................................................................318
Organisation X (Large)....................................................................................320
Organisation Y (Small).....................................................................................322
Organisation Z (Medium).................................................................................322
Optimal Firm....................................................................................................323
Observations....................................................................................................324
Research Questions..........................................................................................326
Summary...........................................................................................................328
References........................................................................................................328
Chapter XV
Conclusion and Recommendations.........................................................................332
Introduction......................................................................................................332
Recommendations for Organisations...............................................................333
Finis..................................................................................................................334
References........................................................................................................335
Appendices
Appendix A
Prior Definitions of Tacit Knowledge......................................................................338
Appendix B
Tacit Knowledge Maps Created Through a Qualitative Analysis of Tacit
Knowledge Definitions..............................................................................................372
Appendix C
The Structure Charts for Organisation X..............................................................376
Appendix D
Social Network Analysis Sociograms on Overhead Transparencies....................380
Appendix E
Extra Social Network Analysis Supporting Data...................................................414
Appendix F
The Questionnaire Used in the Research................................................................424
Appendix G
Glossary of Common Terms Used in this Book......................................................450
About the Author......................................................................................................453
Index..........................................................................................................................454
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