Service management in livestock development: concepts and elements
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Wiesbaden
Universum-Verl.-Anst.
1999
|
| Schriftenreihe: | Schriftenreihe der GTZ
267 |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Literaturverz. S. 398 - 422 |
| Beschreibung: | 430 S. graph. Darst. |
| ISBN: | 3880855242 |
Internformat
MARC
| LEADER | 00000nam a2200000 cb4500 | ||
|---|---|---|---|
| 001 | BV026628306 | ||
| 003 | DE-604 | ||
| 005 | 20240419 | ||
| 007 | t | ||
| 008 | 110326s1999 d||| |||| 00||| eng d | ||
| 015 | |a 99,N24,0171 |2 dnb | ||
| 015 | |a 99,A47,0853 |2 dnb | ||
| 016 | 7 | |a 956402429 |2 DE-101 | |
| 020 | |a 3880855242 |9 3-88085-524-2 | ||
| 035 | |a (OCoLC)722259345 | ||
| 035 | |a (DE-599)DNB956402429 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-188 |a DE-19 | ||
| 084 | |a ZD 30000 |0 (DE-625)155596: |2 rvk | ||
| 245 | 1 | 0 | |a Service management in livestock development |b concepts and elements |c Günter Kleemann (ed.) |
| 264 | 1 | |a Wiesbaden |b Universum-Verl.-Anst. |c 1999 | |
| 300 | |a 430 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Schriftenreihe der GTZ |v 267 | |
| 500 | |a Literaturverz. S. 398 - 422 | ||
| 650 | 7 | |a Livestock Production |2 cabt | |
| 650 | 7 | |a Farm Management |2 cabt | |
| 650 | 7 | |a Services |2 cabt | |
| 650 | 0 | 7 | |a Management |0 (DE-588)4037278-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Dienstleistung |0 (DE-588)4012178-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Tierproduktion |0 (DE-588)4117223-1 |2 gnd |9 rswk-swf |
| 655 | 7 | |0 (DE-588)4143413-4 |a Aufsatzsammlung |2 gnd-content | |
| 689 | 0 | 0 | |a Tierproduktion |0 (DE-588)4117223-1 |D s |
| 689 | 0 | 1 | |a Dienstleistung |0 (DE-588)4012178-1 |D s |
| 689 | 0 | 2 | |a Management |0 (DE-588)4037278-9 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Kleemann, Günter |4 edt | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022180932&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-022180932 | ||
Datensatz im Suchindex
| _version_ | 1804145230899838976 |
|---|---|
| adam_text | Titel: Service management in livestock development
Autor: Kleemann, Günter
Jahr: 1999
Table of conienu
Table of contents
Foreword
Acknowledgements
Table of contents 9
List of tables 16
List of figures 19
List of tools 20
Note to the reader 23
Part One
Author: G. Kleemann
Introduction
The economic importance of the service sector 27
Service management in agriculture - a neglected discipline? 28
The present situation in the delivery of livestock services 28
Chapter 1
Defining livestock services 31
What are services? 31
What are livestock services? 32
Chapter 2
The suppliers of livestock services 37
Chapter 3
Service efficiency and its components 41
Measuring animal, herd and farm efficiency 41
Definition of the term service efficiency 43
Chapter 4
Effects of livestock services 47
External effects 47
Internal effects 50
Table of contents
Chapter 5
Service quality 53
What is service quality? 53
The customer s perception and expectations of service quality 54
Why don t we measure service quality? 56
How can we measure service quality? 57
How to interpret the results of a customer satisfaction survey
on service quality 60
Chapter 6
Principles of service management 63
What does service management consist of? 63
Poor service, reasons and consequences 63
Client-orientation, the key for success in service management 66
Special requirements for personnel rendering services 68
Management responsibility, the quality system and ISO 9004-2 71
Chapter 7
Indicators of service efficiency and their appropriate use 75
Determination of efficiency indicators 75
Efficiency indicators for selected services 76
Chapter 8
Steps and elements to conduct a study on livestock services 81
Reason and purpose of the study 82
The character of the study 83
Subject of the study 83
Topics and title of the study 84
Goal and objectives of the study 85
Magnitude of the study and resources available 86
Contents (elements) of the study 87
The methodology of the study 89
Determination and combination of the instruments to be employed 90
Design and preparation of the selected instruments 90
Determination of the people and institutions which will participate 91
Table of contents
Chapter 9
Studying the market for livestock services: the analysts of
supply and demand 93
Diagnosis of service supply 93
Diagnosis of service demand 95
The valuation of service supply and demand 98
Chapter 10
From problem identification to development of
recommendations in livestock service management 99
Elements of problem analysis 99
Identification of principal problems 100
Determining the causes of the principal problems 102
Formulating alternative solutions 104
The participatory development of recommendations 105
Elaboration of an operational plan 106
Monitoring and evaluation of recommendations 107
Chapter 11
Experiences with the commercialisation of livestock services 109
Principles of commercialisation of livestock services 109
Rule No. 1: Commercialisation means doing business 109
Rule No. 2: Get to know the market and your clients 110
Rule No. 3: Make sure you are offering what the client wants and
needs 111
Rule No. 4: Do not forget service marketing 112
Rule No. 5: Do not worry, farmers pay for quality service 115
Rule No. 6: Know the benefits of your service 115
Rule No. 7: Convince the farmer of the benefits of your service 116
Rule No. 8: Create and maintain an appropriate level of
expectations 117
Rule No. 9: Get to know your competitors and look for strategic
alliances 119
RuteNo.10: Money is not everything 120
Risks and dangers of commercialisation 122
li
Table of contents
Chapter 12
Privatisation of livestock services 125
Objectives and principles of privatisation 125
Livestock services - public or private goods? 127
Arguments in favour of and against privatisation 130
Development of livestock service systems 131
Principles of private service delivery 137
Strengthening of private veterinary practice 141
Elements and activities for a successful privatisation of veterinary
services 147
The role of paraprofessionals in private service delivery 152
The role of third sector organisations as private livestock service
suppliers 154
Role and functions of the public sector 160
Recommendations to public and private decision makers 163
Chapter 13
Factors influencing the management and efficiency of
livestock services 167
External factors 167
Internal factors 171
How to deal with external and internal factors - a case study 172
Part Two
Chapter 14
Assessing the efficiency of services in livestock research
(by A. Springer-Heinze) 181
Introduction 181
Research services for livestock production 182
Suppliers and clients of Bvestock research services 187
Principles for assessing the efficiency of livestock research 188
Criteria for the efficiency of research services 193
Chapter 15
Proposals for the evaluation of services provided by
collaborate livestock research networks (by E.B6hnert) 201
Introduction 201
Organisational models of coflaborative agricultural research
networks 201
Table of contents
Services delivered by collaborative agricultural research networks 205
Clients, users and beneficiaries of collaborative agricultural research
networks 208
Desired effects and quality criteria of collaborative agricultural
research networks services 209
Indicators of efficiency for collaborative agricultural research
networks services, their monitoring and evaluation 211
External factors affecting the efficiency of collaborative agricultural
research networks and their services 215
Chapter 16
Planning of new services for smallholders: case study of live-
stock service centres in Sri Lanka (by G. Kleemann, P. Ficarelli,
M. de Silva and J. Amunugama) 217
Background information 217
Objectives of the case study 218
Methodology of the case study 218
Modelling livestock service centres 219
Chapter 17
Development of new services: organisation and management
of milk recording and milk quality control (by F. Schmitt) 251
Milk recording and milk quality control 251
Technical management of milk recording and milk quality control 255
Organisation of milk recording and milk quality control within
livestock services 257
Requirements for the development of milk recording and milk quality
control in developing countries 259
Development of milk recording and milk quality control as services
for livestock production 262
Efficiency and productivity of milk recording and milk quality control 264
Chapter 18
Economic assessment of private veterinary services
(byT. Armbruster) 265
Payment capability of farmers 265
The business plan 266
The costs 267
Factors influencing turnover and return 268
Number of private practices 270
Case study Zambia 271
Table of contents
Case study Nepal 273
Case study Egypt 276
Case study Romania 278
Similarities and differences between the situations in the countries
described in the case studies 280
Monitoring and evaluation (M E) of private practices 280
Chapter 19
Successful delivery of livestock services: selected examples 283
Advisory services delivered by self-help groups (Argentine) 283
Livestock insurance services in Asia 284
Centre for training in livestock development (Colombia) 286
Private practitioners delivering integrated livestock services
(Colombia) 289
Centre for artificial insemination (Costa Rica) 290
Diagnostic services in animal health and production delivered by a
private company (Ecuador) 293
Services delivered by an association of cattle holders (Ecuador) 294
Development of regional service systems by a non-government
organisation through smallholder participation (India) 296
Pregnancy diagnosis in large ruminants, a key service for
smallholders (Indonesia) 298
Control of tsetse flies - a service delivered with the active
participation of ie clients (Cote d lvoire) 300
Training paravets among pastoralists (Kenya) 302
Development of basic animal health services (Malawi) 304
Service functions within a traditional marketing system for sheep
(Morocco) 306
Services offered by a farmer organisation in the dairy business
(Pakistan) 307
Market information services in the Philippines 309
Voluntary training services among neighbouring farmers
(United States) 310
A livestock service supplier considering the needs of women 312
Table of contents
Part Three (Toolkit)
Additional tools for the analysis of livestock services and their
efficiency
Tool 23 -28: toots referring to service qualrty (chapter 5) 315
Tool 29-32: tools referring to principles of service management
(chapter 6) 326
Tool 33 -43: tools referring to indicators of service efficiency
and their appropriate use (chapter 7) 339
Tool 44 -51: tools referring to the analysis of supply and demand
(chapter 9) 349
Tool 52+ 53: tools referring to proposals for the evaluation of
services provided by collaborative livestock research
networks (chapter 15) 372
Tool 54-56: tools referring to the planning of new services for
smallholders (chapters 16 and 18) 379
Tool 57: selected workshop modules on livestock services 389
List of abbreviations 395
References 398
Index 423
15
|
| any_adam_object | 1 |
| author2 | Kleemann, Günter |
| author2_role | edt |
| author2_variant | g k gk |
| author_facet | Kleemann, Günter |
| building | Verbundindex |
| bvnumber | BV026628306 |
| classification_rvk | ZD 30000 |
| ctrlnum | (OCoLC)722259345 (DE-599)DNB956402429 |
| discipline | Agrar-/Forst-/Ernährungs-/Haushaltswissenschaft / Gartenbau |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01771nam a2200469 cb4500</leader><controlfield tag="001">BV026628306</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20240419 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">110326s1999 d||| |||| 00||| eng d</controlfield><datafield tag="015" ind1=" " ind2=" "><subfield code="a">99,N24,0171</subfield><subfield code="2">dnb</subfield></datafield><datafield tag="015" ind1=" " ind2=" "><subfield code="a">99,A47,0853</subfield><subfield code="2">dnb</subfield></datafield><datafield tag="016" ind1="7" ind2=" "><subfield code="a">956402429</subfield><subfield code="2">DE-101</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">3880855242</subfield><subfield code="9">3-88085-524-2</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)722259345</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)DNB956402429</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-188</subfield><subfield code="a">DE-19</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">ZD 30000</subfield><subfield code="0">(DE-625)155596:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Service management in livestock development</subfield><subfield code="b">concepts and elements</subfield><subfield code="c">Günter Kleemann (ed.)</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Wiesbaden</subfield><subfield code="b">Universum-Verl.-Anst.</subfield><subfield code="c">1999</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">430 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Schriftenreihe der GTZ</subfield><subfield code="v">267</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Literaturverz. S. 398 - 422</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Livestock Production</subfield><subfield code="2">cabt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Farm Management</subfield><subfield code="2">cabt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Services</subfield><subfield code="2">cabt</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Management</subfield><subfield code="0">(DE-588)4037278-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Dienstleistung</subfield><subfield code="0">(DE-588)4012178-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Tierproduktion</subfield><subfield code="0">(DE-588)4117223-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4143413-4</subfield><subfield code="a">Aufsatzsammlung</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Tierproduktion</subfield><subfield code="0">(DE-588)4117223-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Dienstleistung</subfield><subfield code="0">(DE-588)4012178-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Management</subfield><subfield code="0">(DE-588)4037278-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Kleemann, Günter</subfield><subfield code="4">edt</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022180932&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-022180932</subfield></datafield></record></collection> |
| genre | (DE-588)4143413-4 Aufsatzsammlung gnd-content |
| genre_facet | Aufsatzsammlung |
| id | DE-604.BV026628306 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T23:16:09Z |
| institution | BVB |
| isbn | 3880855242 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-022180932 |
| oclc_num | 722259345 |
| open_access_boolean | |
| owner | DE-188 DE-19 DE-BY-UBM |
| owner_facet | DE-188 DE-19 DE-BY-UBM |
| physical | 430 S. graph. Darst. |
| publishDate | 1999 |
| publishDateSearch | 1999 |
| publishDateSort | 1999 |
| publisher | Universum-Verl.-Anst. |
| record_format | marc |
| series2 | Schriftenreihe der GTZ |
| spelling | Service management in livestock development concepts and elements Günter Kleemann (ed.) Wiesbaden Universum-Verl.-Anst. 1999 430 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Schriftenreihe der GTZ 267 Literaturverz. S. 398 - 422 Livestock Production cabt Farm Management cabt Services cabt Management (DE-588)4037278-9 gnd rswk-swf Dienstleistung (DE-588)4012178-1 gnd rswk-swf Tierproduktion (DE-588)4117223-1 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Tierproduktion (DE-588)4117223-1 s Dienstleistung (DE-588)4012178-1 s Management (DE-588)4037278-9 s DE-604 Kleemann, Günter edt HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022180932&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Service management in livestock development concepts and elements Livestock Production cabt Farm Management cabt Services cabt Management (DE-588)4037278-9 gnd Dienstleistung (DE-588)4012178-1 gnd Tierproduktion (DE-588)4117223-1 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4012178-1 (DE-588)4117223-1 (DE-588)4143413-4 |
| title | Service management in livestock development concepts and elements |
| title_auth | Service management in livestock development concepts and elements |
| title_exact_search | Service management in livestock development concepts and elements |
| title_full | Service management in livestock development concepts and elements Günter Kleemann (ed.) |
| title_fullStr | Service management in livestock development concepts and elements Günter Kleemann (ed.) |
| title_full_unstemmed | Service management in livestock development concepts and elements Günter Kleemann (ed.) |
| title_short | Service management in livestock development |
| title_sort | service management in livestock development concepts and elements |
| title_sub | concepts and elements |
| topic | Livestock Production cabt Farm Management cabt Services cabt Management (DE-588)4037278-9 gnd Dienstleistung (DE-588)4012178-1 gnd Tierproduktion (DE-588)4117223-1 gnd |
| topic_facet | Livestock Production Farm Management Services Management Dienstleistung Tierproduktion Aufsatzsammlung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022180932&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT kleemanngunter servicemanagementinlivestockdevelopmentconceptsandelements |