Crisis management planning and execution:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boca Raton, Fla. [u.a.]
Auerbach
2007
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXI, 504 S. |
| ISBN: | 0849322448 9780849322440 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV026470019 | ||
| 003 | DE-604 | ||
| 005 | 20140930 | ||
| 007 | t | ||
| 008 | 110326s2007 |||| 00||| eng d | ||
| 020 | |a 0849322448 |9 0-8493-2244-8 | ||
| 020 | |a 9780849322440 |9 978-0-8493-2244-0 | ||
| 035 | |a (OCoLC)255774361 | ||
| 035 | |a (DE-599)BVBBV026470019 | ||
| 040 | |a DE-604 |b ger |e rakwb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-188 |a DE-2070s | ||
| 082 | 0 | |a 658.4056 | |
| 100 | 1 | |a Devlin, Edward S. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Crisis management planning and execution |c Edward S. Devlin |
| 264 | 1 | |a Boca Raton, Fla. [u.a.] |b Auerbach |c 2007 | |
| 300 | |a XXI, 504 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 0 | 7 | |a Unternehmen |0 (DE-588)4061963-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Krisenmanagement |0 (DE-588)4127374-6 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Unternehmen |0 (DE-588)4061963-1 |D s |
| 689 | 0 | 1 | |a Krisenmanagement |0 (DE-588)4127374-6 |D s |
| 689 | 0 | |5 DE-188 | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022039718&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-022039718 | ||
Datensatz im Suchindex
| _version_ | 1804145044151599104 |
|---|---|
| adam_text | CONTENTS
Foreword xv
Preface xvii
About the Author xxi
1 The Crisis Management Plan — What Is It? 1
1.1 Introduction 1
1.1.1 Plan Should Be Inclusive 2
1.1.2 Plan Viability 3
1.1.3 When Did the Concept Start? 4
1.2 What Is a Crisis? 4
1.2.1 The American Red Cross 5
1.2.2 Opens the Door Effect 7
1.2.3 Cook County Administration Building, Chicago, Illinois 8
1.3 Types of Crises 9
1.3.1 Nonphysical Damage Crises: Definition and Examples 10
1.3.1.1 Product Issue: Credibility 10
1.3.1.2 Product Issue: Defective 11
1.3.1.3 Product Issue: Safety 11
1.3.1.4 Product Issue: Tampering 12
1.3.1.5 Negative Public Perception of Your Organization .... 13
1.3.1.6 Market Shift 13
1.3.1.7 Financial or Cash Problem 14
1.3.1.8 Industrial Relations Problem 14
1.3.1.9 Adverse International Event IS
1.3.1.10 Workplace Violence 16
1.3.2 Physical Damage Disasters: Examples n
1.3.2.1 Earthquake 17
1.3.2.2 Tornado 18
1.3.2.3 Flood 19
1.3.2.4 Hurricane 19
1.3.2.5 Fire 21
1.3.2.6 Leak 21
v
vi ¦ Crisis Management Planning and Execution
1.3.2.7 Power Outage 22
1.3.2.8 Bombing 23
1.3.2.9 Arson 24
1.4 How to Determine Which Crises Could Strike Your Company 25
1.4.1 Analyze the Threats 26
1.4.2 Predictability 26
1.4.3 Frequency 26
1.4.4 Crises That Could Be Missed 27
1.4.4.1 Crisis Caused by a Supplier or Vendor: Examples ...27
1.4.4.2 Crisis Caused by a Bad Exercise: Examples 28
1.4.4.3 Crisis Caused by the Action of an Employee:
Examples 29
1.4.4.4 Crisis Caused by the Action of the
Human Resources Department: Examples 30
1.4.4.5 Crisis Caused by the Actions of the News Media:
Examples 30
1.4.4.6 Crisis Caused by an Owner Liability Issue:
Examples 31
1.4.4.7 Crisis Caused by an Industrial Espionage Incident:
Examples 32
1.4.4.8 Crisis Caused by the Unexpected Death of CEO,
or of a Number of Senior Executives: Examples ....33
1.5 Why Companies Need a Crisis Management Plan 34
1.5.1 News Media Can Make or Break You 37
1.6 Preventing a Crisis from Occurring 39
2 Business Continuity Planning: What Is It? 43
2.1 How Does the Crisis Management Plan Fit into the
Business Continuity Plan? 43
2.1.1 The Prevention Element: Introduction 44
2.1.1.1 The Risk Management/Risk Analysis Process 46
2.1.1.2 The Security Plan 52
2.1.1.3 The Facilities/Building Engineering Plans 55
2.1.2 The Emergency Response Plan 61
2.1.2.1 The Incident Response Plan 62
2.1.2.2 The Life Safety Plan 65
2.1.2.3 The Damage Assessment Plan 70
2.1.3 The Business Resumption Plan 73
2.1.3.1 The Information Technology-Disaster
Recovery Plan 74
2.1.3.2 The Business Unit s Business Resumption Plan 76
2.1.3.3 The Crisis Management Plan 81
2.1.4 History of Business Continuity Planning 84
2.1.4.1 Contingency Plans, 1965 85
2.1.4.2 The Fire in Hawthorne, New York, 1972:
The Incident That Changed the Scope from
Contingency Plans to Disaster Recovery Plans 87
Contents ¦ vii
2.1.4.3 The Fire in Philadelphia, Pennsylvania, 1978 89
2.1 A A Fire in Minneapolis, Minnesota, 1982 90
2.1.4.5 Bombing in New York City, 1993 92
2.1.4.6 Bombing in Oklahoma City, Oklahoma, 1995 95
2.1.4.7 The Millennium Change (Y2K), 2000 %
2.1.4.8 The Terrorist Attack on the World Trade Centers
in New York City 99
2.1.4.9 Business Continuity Plan: Reassessment 101
3 Stages of a Crisis 107
3.1 Introduction 107
3.1.1 The Pre-Crisis Stage 107
3.1.2 The Acute-Crisis Stage 108
3.1.3 The Post-Crisis Stage 108
3.2 The Pre-Crisis Stage 108
3.2.1 What Is the Pre-Crisis Stage? 108
3.2.2 When Someone Discovers a Potential Crisis Developing,
What Should They Do? 110
3.2.3 Pre-Crisis Actions Taken 110
3.2.4 Organizations Apparently Are Very Effective in
Managing Pre-Crisis Situations 110
3.2.5 Why Do Crises Move from the Pre-Crisis Stage to the
Acute-Crisis Stage? 110
3.2.5.1 Underestimate Ill
3.2.5.2 Overestimate 112
3.2.5.3 Not Aware 113
3.2.5.4 Intentionally Ignore the Warning 114
3.2.6 Some Pre-Crisis Warnings Are Obvious,
While Others Are Not So Obvious 118
3.2.6.1 Sprinklers 118
3.2.6.2 Fires during Renovations 120
3.2.6.3 Workplace Violence 121
3.2.6.4 Many Pre-Crisis Warnings Are Either Missed or
Ignored by the EMT 122
3.2.7 Why Is Crisis Management Important? 124
3.2.7.1 Look for the Pre-Crisis Warning 125
3.2.7.2 Executive Has Missed the Warning 125
3.2.7.3 Could Our Product Be Harming Our Customers?... 125
3.2.8 What Is the Pre-Crisis Stage? 126
3.2.8.1 Apparently Organizations Are Very Effective in
Managing Pre-Crisis Situations 127
3.2.8.2 Why Do Crises Move from the Pre-Crisis Stage
to the Acute-Crisis Stage? 127
3.3 The Acute-Crisis Stage 127
3.3.1 When? — After the Crisis Is Known Outside the
Organization 128
3.3.2 Result: Managing May Be Weakened 129
viii ¦ Crisis Management Planning and Execution
3.3.3 Disgruntled Employees Attempt to Take Revenge:
Examples 129
3.3.4 Product (or Services) Come under Attack: Examples 130
3.3.5 Creditors Become Concerned and Want to Be Satisfied:
Examples 131
3.36 Shareholders Are Concerned and Begin Dumping
Their Stock: Examples 134
3.3.7 Damage to a Company s Reputation Can Have Serious
Consequences: Examples 136
3.3.8 Managing the Organization Becomes Difficult 137
3.3.8.1 Problem: Loss of Personnel 138
3.3.8.2 Loss of Key Employees 139
3.4 The Post-Crisis Stage 140
3.4.1 How Long Will This Last? 140
3.4.1.1 Take Notes 141
3.4.1.2 Guilt by Association 142
3.4.1.3 The Worst Example of a Crisis Will Not Go Away... 142
3.4.1.4 Learn from Other Crises 143
3.4.2 Evaluating the Organization s Handling of the Crisis 143
3.4.2.1 Evaluating the Organizations Handling of the
Crisis — Objective: Recoup Losses 143
3-4.2.2 Evaluating the Organizations Handling of the
Crisis — Objective: Show Consumers You Care
about What You Did to Them 147
3-4.2.3 Evaluating the Organization s Handling of the
Crisis — Objective: What Are You Doing to
Prevent This from Happening Again 149
3.4.2.4 Evaluating the Organization s Handling of the
Crisis — Objective: Organizations Are Too
Weakened to Continue Operations 151
3.4.2.5 Evaluate the Organization s Performance
during the Crisis — Objective: Investigations 153
3.4.2.6 Evaluating the Organization s Handling of the
Crisis: Investigations 155
3.4.2.7 Evaluating the Organization s Handling of the
Crisis: Change Is Needed 158
4 Steps in Managing a Crisis l6l
4.1 Introduction 161
4.1.1 Take Charge Quickly 162
4.1.1.1 Activate the Crisis Management Team 163
4.1.1.2 Establish the Crisis Management Command Center... 163
4.1.1.3 Identify the Person Who Will Manage the Crisis.... 165
4.1.1.4 Let People within Your Organization Know
Who the Crisis Manager Is 166
4.1.1.5 Take Charge Quickly — Before the
Organization Weakens 166
Contents ¦ ix
4.1.2 Establish the Facts 171
4.1.2.1 Facts Not Completely Known 171
4.1.2.2 Information Tainted 171
4.1.2.3 Gather Information: Use Crisis Communications
Team Members 172
4.1.2.4 Prepare Your Story 172
4.1.2.5 Get and Give Facts as Early as Possible 172
4.1.2.6 Difficulty in Getting an Accurate Story out Quickly... 172
4.1.2.7 Inaccurate Information 174
4.1.3 Tell Your Story 175
4.1.3.1 Spokesperson: Who Should Be the Spokesperson?... 175
4.1.3.2 Make Contact with the Media 176
4.1.3.3 Dealing with the Media 177
4.1.3.4 Make Contact with the Employees 179
4.1.35 Make Contact with the Customers 180
4.1.3.6 Make Contact with the Shareholders or Investors.... 182
4.1.4 Fix the Problem 184
4.1.4.1 Recoup Losses 185
4.1.4.2 Make Any Changes That Were Identified as
Being Needed 187
5 The Executive Management Team 191
5.1 Introduction 191
5.1.1 The Executive Management Plan 191
5.1.2 Who Are the Members of the Executive Management
Team? 192
5.1.3 Is There a Predefined List of Executives Who
Comprise the EMT? 192
5.1.4 Do Organizations Not Already Have an Executive
Management Team? 194
5.1.5 What Do They Do When They Are Made Aware of a
Developing Situation ? 194
5.1.51 What Does the Executive Management Team Do?... 195
5.2 EMT Role during the Pre-Crisis Stage 195
5.2.1 Remove the Threat 196
5.2.1.1 Avoid the Opens the Door Crisis 196
5.2.2 Look for the Pre-Crisis Warning 199
5.2.2.1 Warnings Missed 200
5.2.3 Seek the Support of Outside Consultants 202
5.2.3.1 Selecting an Outside Consulting Firm 202
5.2.3.2 Outside Consulting Firms and Specialists 203
5.3 EMT Role during the Acute-Crisis Stage 205
5.3.1 How Does the EMT Allow a Pre-Crisis Situation to
Move to an Acute Crisis? 206
5.3.2 Activate and Empower the Crisis Management Team to
Take Action 207
5.3.2.1 Support the Crisis Management Team 208
x ¦ Crisis Management Planning and Execution
5.3.2.2 Review the Executive Management Team s
Crisis or Disaster Agenda 208
5.3.3 Act as Spokesperson, if Necessary 210
5.4 EMT Role during the Post-Crisis Stage 213
5.4.1 Recoup Some of the Losses 213
5.4.1.1 Apologize 213
5.4.1.2 How Effective Are These Apologies? 215
5.4.2 Make Changes Necessary to Fix the Organization 216
5.4.2.1 Changes to Their Management: Executives Fired ...216
5.4.2.2 Changes to Their Management: Resignations 217
5.4.2.3 Changes to Their Management: Reassigned 218
5.3.3.4 Changes Made to Procedures and Controls 219
Appendix 5A — Risk Management Officer 223
Appendix 5B — Chief Privacy Officer 225
Appendix 5C — EMT Agenda Worksheet: (For a Fire) 227
Appendix 5D— CEO Acts as Spokesperson 231
Appendix 5E — Changes Made: Executives Fired 235
Appendix 5F — Changes Made: Executives Resigned 241
Appendix 5G— Changes Made: Executives Reassigned 251
Appendix 5H — Changes Made: Procedures and Controls 253
6 The Crisis Management Team 257
6.1 Introduction 257
6.1.1 Crisis Management Planning Is Not a New Concept 258
6.2 Who Are the Members of the Crisis Management Team? 258
6.2.1 Who Selected the Members of the Crisis Management
Team? 259
6.2.2 Do All Organizations Have Crisis Management Teams? 260
6.3 What Does the Crisis Management Team Do? 263
6.3-1 Situation: New Crisis — New Circumstances 264
6.3-2 Selecting the Crisis Manager 264
6.33 Key Concern: CMT Duties during a Crisis 265
6.4 How Will CMT Members Perform Their Crisis Management
Activities Identified in the Service Level Agreement if
Their Offices Are Affected? 265
6.4.1 If On-Site Resources Are Damaged 266
6.4.1.1 Retrieve Data and Records from the
Off-Premises Storage Location(s) 266
6.4.1.2 Reconstruct Data and Records 266
6.4.1.3 Salvaging On-Site Data and Records 266
6.5 Value of Exercising the Crisis Management Team 267
6.5.1 How Often Do Companies Exercise Their CMTs? 267
6.5.2 Value of Exercising: CMT Members Not Available 268
6.5-3 Training the Crisis Management Team 268
6.54 Are Your Organization s Executives Prepared? 268
6.5.5 Crisis Team Training 269
6.6 Role in Documenting the CMT Service Level Agreement 269
Contents ¦ xi
Appendix 6A — Facilities Department: SLA Elements 273
Appendix 6B — Security Department: SLA Elements 285
Appendix 6C — Public Relations/Media Relations:
SLA Elements 301
Appendix 6D — Human Resources/Personnel
Department: SLA Elements 303
Appendix 6E — Legal Department: SLA Elements 321
Appendix 6F — Insurance Department: SLA Elements 337
Appendix 6G — Extra Expense Estimate Worksheet 345
Appendix 6H — Treasury/Finance: SLA Elements 347
7 The Crisis Communications Team 357
7.1 Introduction 357
7.2 What Is the Crisis Communications Plan? 359
7.3 Why Does an Organization Need a Crisis Communications Plan?...360
7.3.1 Objective: To Manage the Perception 361
7.3.2 Objective: To Combat Rumors 362
7.4 Establish a Clearly Defined Crisis Communications Policy 363
7.4.1 Only the Spokesperson Speaks to News Media
Representatives 363
7.4.2 Should You Use a Single Spokesperson or Multiple
Spokespersons? 364
7.4.2.1 Consider a Single Spokesperson 364
7.4.2.2 Consider Multiple Spokespersons 365
7.4.3 Spokespersons Role — Point Person 366
7.4.3.1 Additional Spokespersons: Telling the
Same Story 367
7.5 Who Are the Members of the Crisis Communications Team? 367
7.5.1 Who Should the Spokesperson Be? 368
7.5.2 Role in the Crisis Communications Plan 368
7.5.3 Role of the Crisis Communications Support Team 370
7.5.4 Use of an Outside Consultant on the Crisis
Communications Team 370
7.5A.I Why Would a Large Organization with Its Own
Internal Staff Use an Outside Consulting Firm? 371
7.6 Preparing the Spokesperson to Work with the News Media? 372
7.6.1 Strategies 372
7.6.2 Importance of Training the Spokesperson 377
7.6.2.1 Special Training for Television Interviews 379
7.6.3 Initial News Media Briefings 379
7.6.3.1 Scheduling the Initial News Briefing 380
7.6.3.2 Need to Be Technically Correct 380
7.6.3.3 Follow-Up News Media Briefings 381
7.6.4 Suggestion: Use a Tape Recorder 381
7.6.4.1 Meeting with News Media One-on-One 382
7.6.4.2 All Crisis Management Sessions 382
Appendix 7A — Iron Mountain 385
xii ¦ Crisis Management Planning and Execution
8 Developing the Crisis Management Plan 387
8.1 Introduction 387
8.2 Role of the Business Continuity Professional 388
8.2.1 Initial Meeting 388
8.2.2 The Executive Management Team Agenda 388
8.2.3 Crisis Scenario: Customer Service 389
8.2.4 Identifying Members of the Crisis Management Team 395
8.2.5 Ongoing Meetings 397
8.3 Methodology to Assist CMT Members in Developing and
Documenting the CMP 398
8.3.1 Method 1: BCP Professionals Develop and
Document the CMT by Themselves 399
8.3.2 Method 2: CMT Members Develop Their Parts of the
CMP by Themselves 400
8.3.3 Level of Detail 401
8.3.3.1 Should It Be More of an Overview? 401
8.3.3.2 Should It Be Detailed ? 401
8.3.4 Think the Unthinkable 402
8.3-5 Some Executive s Exhibit a Limited Focus 402
8.4 Does a Documented Plan Guarantee Success? 403
Appendix 8A — Letter to CEO at United Airlines 409
Appendix 8B — Letter from United Airlines, 2002 413
9 The Crisis Management Team Command Center 415
91 Introduction 415
9.2 What Is the Command Center? 415
9.2.1 An Example Organization That Used a Command Center
during a Crisis 416
9.3 Key Functions Performed in the Command Center 417
9.4 CMT Command Center: Considerations 419
9.4.1 How Large a Space Is Needed for the CMT
Command Center? 420
95 Location of Crisis Management Team Command Center 421
95.1 Selecting a Primary Site for the Command Center 422
95.2 Optional Locations for Command Center Site(s) 422
9.5.2.1 Option 1 422
9.5.2.2 Option 2: Hotel Location 423
9.5.2.3 Option 3: Mobile Location 424
9.5.2.4 Creative Option 1: Parking Lot Location 425
9.5.2.5 Creative Option 2: Competitor s Location 425
9.6 A Dedicated Command Center Is a Sore Thumb 426
9.7 Resources Needed in a Command Center at Some Stage
during the Crisis 427
9.8 The Y2K Crisis Management Command Center 429
9-8.1 Prepositioned Command Center: Year 2000 429
9-8.2 Y2K: This Author s Perspective 430
9.9 Planning Extension 430
Appendix 9A — Southwest Manages a Crisis 437
Contents ¦ xiii
10 Exercising the Crisis Management Plan 441
10.1 Introduction 441
10.2 Clarification of Terms 442
10.3 Exercise Responsibilities of the Crisis Management Administrator....444
10.3.1 Objectives of the Exercise 445
10.3-2 Frequency of CMP Exercise 445
10.3-3 Other Responsibilities of the Crisis Management Plan
Administrator 445
10.4 Steps Used in Planning the Exercise 446
10.4.1 Decide on the Type of Disaster or Crisis 446
10.4.1.1 The Walk-Through Exercise 446
10.4.1.2 The Simulation Exercise 447
10.4.1.3 The Desk Check Validation Exercise 447
10.4.2 Prepare the Scenario 447
10.4.2.1 Sample Exercise Scenario for a Disaster: Fire 449
10.4.2.2 Use Checklist to Verify That the Scenario
Is Complete 450
10.4.3 Complete the Exercise Planning Form 452
10.4.4 Schedule the Exercise 453
10.4.4.1 Time of Year 454
10.4.4.2 Day of the Week 454
10.4.4.3 Time of Day 454
10.4.4.4 Schedule: Preannounced or Unannounced 454
10.4.5 Evaluate the Results 455
10.4.6 Prepare a Written Report of Results 456
10.4.7 Ensure the Changes Are Made 456
10.4.8 Update the Exercise Performance Matrix 457
10.5 Performing an Exercise 459
10.5.1 Give Instructions to Exercise Participants 459
10.6 Value of Exercise 459
10.7 Lessons from Other Organizations Experiences 464
10.7.1 Avoid Creating a Disaster 464
10.7.2 Do Not Make the Scenario Too Threatening 465
10.7.3 Determine if Your Plan Will Work or Be in Conflict with
Public Sector Plans 466
Appendix 10 469
Summary 4^9
Index -181
|
| any_adam_object | 1 |
| author | Devlin, Edward S. |
| author_facet | Devlin, Edward S. |
| author_role | aut |
| author_sort | Devlin, Edward S. |
| author_variant | e s d es esd |
| building | Verbundindex |
| bvnumber | BV026470019 |
| ctrlnum | (OCoLC)255774361 (DE-599)BVBBV026470019 |
| dewey-full | 658.4056 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4056 |
| dewey-search | 658.4056 |
| dewey-sort | 3658.4056 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01296nam a2200349 c 4500</leader><controlfield tag="001">BV026470019</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20140930 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">110326s2007 |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0849322448</subfield><subfield code="9">0-8493-2244-8</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780849322440</subfield><subfield code="9">978-0-8493-2244-0</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)255774361</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV026470019</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-188</subfield><subfield code="a">DE-2070s</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.4056</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Devlin, Edward S.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Crisis management planning and execution</subfield><subfield code="c">Edward S. Devlin</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Boca Raton, Fla. [u.a.]</subfield><subfield code="b">Auerbach</subfield><subfield code="c">2007</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XXI, 504 S.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Unternehmen</subfield><subfield code="0">(DE-588)4061963-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Krisenmanagement</subfield><subfield code="0">(DE-588)4127374-6</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Unternehmen</subfield><subfield code="0">(DE-588)4061963-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Krisenmanagement</subfield><subfield code="0">(DE-588)4127374-6</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-188</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022039718&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-022039718</subfield></datafield></record></collection> |
| id | DE-604.BV026470019 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T23:13:11Z |
| institution | BVB |
| isbn | 0849322448 9780849322440 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-022039718 |
| oclc_num | 255774361 |
| open_access_boolean | |
| owner | DE-188 DE-2070s |
| owner_facet | DE-188 DE-2070s |
| physical | XXI, 504 S. |
| publishDate | 2007 |
| publishDateSearch | 2007 |
| publishDateSort | 2007 |
| publisher | Auerbach |
| record_format | marc |
| spelling | Devlin, Edward S. Verfasser aut Crisis management planning and execution Edward S. Devlin Boca Raton, Fla. [u.a.] Auerbach 2007 XXI, 504 S. txt rdacontent n rdamedia nc rdacarrier Unternehmen (DE-588)4061963-1 gnd rswk-swf Krisenmanagement (DE-588)4127374-6 gnd rswk-swf Unternehmen (DE-588)4061963-1 s Krisenmanagement (DE-588)4127374-6 s DE-188 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022039718&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Devlin, Edward S. Crisis management planning and execution Unternehmen (DE-588)4061963-1 gnd Krisenmanagement (DE-588)4127374-6 gnd |
| subject_GND | (DE-588)4061963-1 (DE-588)4127374-6 |
| title | Crisis management planning and execution |
| title_auth | Crisis management planning and execution |
| title_exact_search | Crisis management planning and execution |
| title_full | Crisis management planning and execution Edward S. Devlin |
| title_fullStr | Crisis management planning and execution Edward S. Devlin |
| title_full_unstemmed | Crisis management planning and execution Edward S. Devlin |
| title_short | Crisis management planning and execution |
| title_sort | crisis management planning and execution |
| topic | Unternehmen (DE-588)4061963-1 gnd Krisenmanagement (DE-588)4127374-6 gnd |
| topic_facet | Unternehmen Krisenmanagement |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=022039718&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT devlinedwards crisismanagementplanningandexecution |