Effective knowledge management: a best practice blueprint
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Chichester [u.a.]
Wiley
2002
|
| Schriftenreihe: | CBI fast track series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis Inhaltsverzeichnis |
| Beschreibung: | XII, 194 S. graph. Darst. |
| ISBN: | 0470844493 |
Internformat
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Datensatz im Suchindex
| _version_ | 1804144939754323968 |
|---|---|
| adam_text | Contents
Series Foreword by Digby Jones ix
About the Author xi
Acknowledgements xiii
Introduction Managing Knowledge without Tears 1
The Purpose of this Book 1
Best Practice Winning Formula 5
One Best Practice Transfer: A Business Imperative 7
This book is a guide to adopting best practice in the area
of managing knowledge 8
What is benchmarking? 9
How to Benchmark: Creating Organisational Knowledge 12
What Are the Benefits of Benchmarking? 17
Types of Benchmarking 17
How Can You Obtain Information? 20
Best Practice Transfer 21
Two Creating Organisational Knowledge of External
Changes 23
Globalisation 24
European Union 26
European Business and Globalisation 28
Best Practice in the New Economy 34
Building Organisational Knowledge on Competition
and Competitors 39
Three The Importance of Managing Knowledge 43
Best Practice in Preparing Your Strategy to Gain and
Sustain Superior Performance 45
Why Are Organisations Reluctant to Manage Knowledge? 49
Four Creating and Transferring Knowledge in Your
Organisation: Focusing on Employees and
Customers 37
BenefitsofKnowledgeTtamfeaiKiKnowtedgeSharing 58
Understanding the Process of Knowledge Transfer and
Knowledge Sharing 58 i
Interpersonal Communication 62 :
Building Your Staff Knowledge 62 i
Focus on Customers 67 i
Five Technology and Knowledge Management 77
The Internet 78
The Impact of E-business 81 ;
Using the Internet in Knowledge Management 81 ]
Technology and Knowledge Creation 83 j
Customers and Technology: Creating Customer |
Knowledge 90
Six The Leadership Factor and Knowledge Management 93
Leadership and the Pygmalion Effect 94
Leadership in the Twenty-first Century 101
Leadership and culture 104
Empowerment 106
Seven Knowledge, Intangible Assets and Superior
Performance 111 ;
People are our greatest asset: hype or reality? 113 )
Customers 120 j
Culture 121 j
Brands 123 j
Processes 125 ?
Proprietary technology and innovation 128 j
Eight Measuring Intangible Assets 133
Business Excellence Model 135
Balanced Scorecard 140
Skandia Navigator 146
Intangible Assets Monitor 147
Customise your method 153
Continuous Improvement 153
Valuing Brands 154
Conclusion 155
Nine Knowledge Management in Practice: Making a Start 157
Best Practice Approach 157
Benchmarking 170
Organisational Audit 171
Ten A to Z of Managing Knowledge 175
Further Reading 183
10 Useful Web Sites 185
References 187
Index 189
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| illustrated | Illustrated |
| indexdate | 2024-07-09T23:11:32Z |
| institution | BVB |
| isbn | 0470844493 |
| language | English |
| lccn | 2002283078 |
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| spelling | Kermally, Sultan Verfasser aut Effective knowledge management a best practice blueprint Sultan Kermally Chichester [u.a.] Wiley 2002 XII, 194 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier CBI fast track series Unternehmen (DE-588)4061963-1 gnd rswk-swf Wissensmanagement (DE-588)4561842-2 gnd rswk-swf Unternehmen (DE-588)4061963-1 s Wissensmanagement (DE-588)4561842-2 s DE-188 http://www.loc.gov/catdir/toc/wiley023/2002283078.html Inhaltsverzeichnis HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021990777&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | Effective knowledge management a best practice blueprint |
| title_auth | Effective knowledge management a best practice blueprint |
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