Measuring and managing knowledge:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boston, Mass. [u.a.]
McGraw-Hill/Irwin
2001
|
| Schriftenreihe: | McGraw-Hill higher education
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIV, 162 S. graph. Darst. |
| ISBN: | 0072297719 |
Internformat
MARC
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| 100 | 1 | |a Housel, Thomas J. |e Verfasser |4 aut | |
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| 264 | 1 | |a Boston, Mass. [u.a.] |b McGraw-Hill/Irwin |c 2001 | |
| 300 | |a XIV, 162 S. |b graph. Darst. | ||
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-021963693 | ||
Datensatz im Suchindex
| _version_ | 1804144902340083712 |
|---|---|
| adam_text | BRIEF CONTENTS
FOREWORD ix
PREFACE xi
INTRODUCTION xiii
Chapter 1 The Parameters of Knowledge Management 1
Chapter 2 The Knowledge-Based Economy 15
Chapter 3 Paradigms for Knowledge Management 29
Chapter 4 Knowledge Management Principles 45
Chapter 5 Knowledge Management at Work in Organizations 63
Chapter 6 Knowledge Measurement and Value 77
Chapter 7 Measuring Return on Knowledge 91
Chapter 8 Electronic Tools for Managing Knowledge 109
Chapter 9 Implementing Knowledge Management 127
Chapter 10 The Future of Knowledge Management 143
Appendix Annotated Bibliography 155
INDEX 159
iii
f
CONTENTS
FORWARD ix
PREFACE xi
INTRODUCTION xiii
Chapter 1 The Parameters of Knowledge Management 1
WHAT CAN HAPPEN TO KNOWLEDGE 4
Knowledge Can Be Born 4
Knowledge Can Die . 5
Knowledge Can Be Owned 7
Knowledge Is Immanent as Well as Extant 9
Knowledge Can Be Stored 9
KNOWLEDGE CAN BE CATEGORIZED 10
CONCLUSION 12
QUESTIONS FOR REVIEW 13
CASE STUDY: BIG BRANDS FOODS, INC.: A KNOWLEDGE MANAGEMENT CASE 13
Chapter 2 The Knowledge-Based Economy 15
PRODUCTS AND SERVICES 15
CHALLENGES AND OPPORTUNITIES 16
ECONOMY IN TRANSITION 17
Brave New World 18
The Global Brave New World 18
KNOWLEDGE-BASED ECONOMIES 20
Impact of the Knowledge Economy 21
Knowledge Capital 21
Value vs. Cost of Knowledge Assets 23
v
Vl MEASURING AND MANAGING KNOWLEDGE
Intangible vs. Tangible Assets 23
The Knowledge Organization in the New Economy 23
CONCLUSION 26
QUESTIONS FOR REVIEW 26
CASE STUDY: DELL AND THE INTERNET 27
Chapter 3 Paradigms for Knowledge Management 29
Fundamental Assumptions 29
MEASUREMENT IS ESSENTIAL TO MANAGEMENT 32
Process of Elimination 33
It s in Here Somewhere 34
Everything Is Cost 37
Rorschach Inkblot 38
Outputs Focus 39
Knowledge Is Proportionate to Value 39
CONCLUSION 42
QUESTIONS FOR REVIEW 42
CASE STUDY: HUGHES SPACE AND COMMUNICATIONS 43
Chapter 4 Knowledge Management Principles 45
KNOWLEDGE MANAGEMENT OVERVIEW 46
KNOWLEDGE MANAGEMENT AND VALUE CREATION 47
THE STATE OF KNOWLEDGE MANAGEMENT 48
WHY IS KNOWLEDGE MANAGEMENT IMPORTANT? • 49
PRACTICAL PRINCIPLES FOR MANAGING KNOWLEDGE 50
Customer Knowledge 50
Knowledge and IT 55
Monitoring and Measuring Knowledge 57
CONCLUSION 60
QUESTIONS FOR REVIEW 60
CASE STUDY: THE DISTANCE LEARNING CASE 61
CO
Chapter 5 Knowledge Management at Work in Organizations
KNOWLEDGE MANAGEMENT IN PRACTICE 63
Dow Chemical
The World Bank 6
Skandia 6
Hewlett-Packard 6
Core Competencies at Chase Manhattan and Canadian Imperial
Bank of Commerce
Chevron
Chaparral Steel
Knowledge Networking at British Petroleum (BP)
Monsanto
More Hurrfint Annlinations
¦i CONTENTS Vii
CONCLUSION 74
QUESTIONS FOR REVIEW 75
CASE STUDY: THE UNITED RADIOLOGY CASE 75
Chapter 6 Knowledge Measurement and Value 77
EXPONENTIAL GROWTH PHASE OF THE KNOWLEDGE ECONOMY 78
THREATS TO EXPONENTIAL GROWTH AND HOW KNOWLEDGE
METRICS WILL HELP 79
First 79
Second 79
Third 79
The Bottom Line 80
THE CONSUMER AND KNOWLEDGE METRICS: REDEFINING THE
PRODUCT/SERVICE 80
THE INVESTOR AND KNOWLEDGE METRICS: MEASUREMENT OF
RETURNS AT ALL LEVELS 81
MANAGEMENT AND KNOWLEDGE METRICS: TRANSFORMING
KNOWLEDGE INTO VALUE 82
TRADITIONAL VALUATION METHODOLOGIES VIS-A-VIS KNOWLEDGE METRICS 82
COST, INCOME, MARKET, AND REAL OPTIONS APPROACHES 83
CONCLUSION 86
QUESTIONS FOR REVIEW 87
CASE STUDY: DECISIONS AT MCKESSON 87
Chapter 7 Measuring Return on Knowledge 91
KNOWLEDGE-VALUE-ADDED METHODOLOGY 91
KVA Example 92
KVA Theory 93
KVA: EXODUS COMMUNICATIONS INC. 95
Company Description 96
Current Issues 97
Aggregate-Level KVA 97
KVA: Sales Provisioning Process 102
CONCLUSION 106
QUESTIONS FOR REVIEW 106
Chapter 8 Electronic Tools for Knowledge Management 109
SCOPING THE PROBLEM 109
What Is Knowledge? 110
Infrastructure vs. Services 110
Computational Tools 110
KSS: KNOWLEDGE STRUCTURE AND SERVICES 111 *
Knowledge Structure 111
Knowledge Services 112
Infrastructure Services 113
Viii MEASURING AND MANAGING KNOWLEDGE
Core Services 114
Packaged Services 116
The Knowledge Structure and Services (KSS) Matrix and the
KSS Checklist 117
USING THE KSS MATRIX AND CHECKLIST TO COMPARE CURRENT
KNOWLEDGE MANAGEMENT TOOLS 118
Documentum 4i 118
OpenText LiveLink 119
Autonomy KnowledgeServer 119
Lotus Notes R5 120
PeopleSoft Customer Relationship Management 121
CONCLUSION . 121
QUESTIONS FOR REVIEW 122
CASE STUDY: THE INFORMEDIA DIGITAL LIBRARY PROJECT 123
Chapter 9 Implementing Knowledge Management 127
Electronic Propinquity 128
Shifting the Paradigm 128
Knowledge Asset Portfolio 129
Gaps in Knowledge Asset Portfolios 130
Designing Knowledge-Based Implementations 131
TO DEEPEN ANALYSIS 134
The Knowledge Management Maturity Model I36
Managing Customer Relationship and Supply Chain Knowledge 137
CONCLUSION 141
QUESTIONS FOR REVIEW 142
EXERCISE: DEVELOP A KNOWLEDGE STRATEGY 142
Chapter 10 The Future of Knowledge Management 143
THE ERA OF EMBEDDED KNOWLEDGE 144
OMNIPRESENT EMBEDDING 145
THE KNOWING RELATIONSHIP 145
CHOICES: UNEMBEDDED OR EMBEDDED KNOWLEDGE 146
THE BIRTH AND DEATH OF PARADIGMS 147
TECHNOLOGY AND EMBEDDED KNOWLEDGE 148
BEYOND NATURE: THE EMBEDDED ENVIRONMENT 149
LIVING IN THE TECHNOLOGICAL FOREST 149
FREEDOM AND META-KNOWLEDGE 150
THE AGE OF META-KNOWLEDGE MANAGEMENT 151
CONCLUSION 153
QU ESTIONS FOR REVIEW 153
Appendix Annotated Bibliography 1
INDEX 159
|
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| isbn | 0072297719 |
| language | English |
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| spelling | Housel, Thomas J. Verfasser aut Measuring and managing knowledge Thomas Housel ; Arthur H. Bell Boston, Mass. [u.a.] McGraw-Hill/Irwin 2001 XIV, 162 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier McGraw-Hill higher education Wissensmanagement (DE-588)4561842-2 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Unternehmen (DE-588)4061963-1 s Wissensmanagement (DE-588)4561842-2 s DE-188 Bell, Arthur H. Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021963693&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | Measuring and managing knowledge |
| title_auth | Measuring and managing knowledge |
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| title_full | Measuring and managing knowledge Thomas Housel ; Arthur H. Bell |
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| title_full_unstemmed | Measuring and managing knowledge Thomas Housel ; Arthur H. Bell |
| title_short | Measuring and managing knowledge |
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