Truth, trust, and the bottom line: 7 steps to trust based management
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Chicago, Ill.
Dearborn
2001
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXI, 215 S. graph. Darst. |
| ISBN: | 079314163X |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1804144901882904576 |
|---|---|
| adam_text | Contents
Acknowledgments xiii
Foreword xv
Introduction xvii
1. The Coach Approach to Management 1
Redefining Management 3
The Shift from Manager to Coach 4
Management Paradoxes 6
Coaching Conditions 6
Common Misconceptions about Coaching 7
Truth or Consequences 10
The Question of Time 12
When Coaching Is Called for 13
How to Know if Coaching Is the Solution 15
The 7 Steps to Trust-Based Management 16
What s Your Coaching Quotient? 16
2. The Relationship between Manager and Employee 21
More Powerful than You Think 22
Built-in Barriers 23
Characteristics of a Healthy Relationship 24
Getting Yourself Out of the Way 27
ix
x Contents
Defining Responsibilities 28
Honoring Boundaries 29
More than Your Words 32
Relationship Traps 33
How to Start a Coaching Relationship 34
What You Need to Know 36
3. STEP 1: Seek the Truth 39
Why the Truth Is Hard to Come by 40
Establishing the Basis for Observation 41
Getting to Know Your People 42
Too Quick to Judge 44
Sources of Information 47
Observing with the Eye of an Eagle 47
Characteristics of Good Observers 48
The Perceptions of Others 49
Information through Assessment Tools 54
Putting the Pieces Together 57
Checklist for Information Gathering 57
4. STEP 2: Give Feedback 61
Frequency of Feedback 62
Preparing for a Feedback Session 64
Setting the Stage 67
Tell Them What You See, Think, and Feel 68
Keeping Them Engaged 75
Be Direct and to the Point 76
Don t Sweat the Small Stuff 78
When to Wrap It Up 79
Anatomy of a Feedback Session 80
Feedback Self-Evaluation Checklist 81
5. STEP 3: Create a Vision and Plan 87
The Antidote for Fear 88
Gaining Commitment 89
Primary Issues 90
Preparing to Plan 93
Steps to Creating the Plan 94
Looking toward the Future 96
Evaluating the Present/Determining the Gaps 98
Setting Goals 105
Contents xi
Developing the Plan 106
Revising the Plan 108
Developmental Plan Checklist 109
6. STEP 4: Break through Resistance 113
Self-Esteem Is the Issue 115
Compassionate Coaching 117
Signs of Resistance 118
Techniques for Reducing Resistance 120
Sticking with It 125
Dealing with Emotions—Theirs and Yours 126
Body Language Basics 128
Knowing When to Quit 130
Dealing with Resistance Checklist 131
7. STEP 5: Observe and Mirror 135
The Power of Attention 136
The Basis of Your Observation 138
What to Look for 139
Feedback from Others 141
Considering the Context 141
Finding Time 142
Updating the Plan 143
Ongoing Observation and Mirroring Checklist 143
8. STEP 6: Teach and Guide 147
Motivating People to Learn 147
How to Know if Learning Has Occurred 149
Developing Skills 150
Watching for the Coachable Moments 152
Sticking with It 155
Breaking Old Habits 156
Managing Failure 157
Checklist for Teaching and Guiding 158
9. STEP 7: Recognize, Celebrate, and Reinforce 161
Sincerity Is Key 162
Don t Praise and Hit 162
Celebrate the Moment 163
Watch What You Praise 163
Make It Personal 164
xii Contents
Don t Make Promises You Can t Keep 165
Balancing Recognition 166
Getting Comfortable Giving Praise 166
Recognition Checklist 166
10. Coaching Challenging Personalities 169
The Passive-Aggressive Person 170
The Angry, Belligerent Person 172
The Social Gossip 175
The Overly Sensitive, Conscientious Person 177
Checklist for Coaching Challenging Personalities 180
11. External Coaching for Managers 183
The Higher People Go, the Less Coaching They Seem
to Get 183
What Is Executive Coaching? 184
When to Use an External Coach 185
Who Needs an Executive Coach? 185
New Leader Coaching 187
Participants in the Coaching Relationship 188
Confidentiality Is Key 189
Selecting the Right Coach 189
Checklist for Hiring the Right Coach 190
12 Coaching High-Performance Teams 193
Getting People in Right Relationship 194
How to Create a Team 195
Responsibilities of the Manager 197
A Whole New Set of Skills 198
Application of The 7 Steps to Trust-Based Management
Process 199
Team Coaching Checklist 202
Conclusion 205
Further Reading 207
Index 211
|
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| id | DE-604.BV026385886 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T23:10:55Z |
| institution | BVB |
| isbn | 079314163X |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-021963407 |
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| physical | XXI, 215 S. graph. Darst. |
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| spelling | Tracy, Diane Verfasser aut Truth, trust, and the bottom line 7 steps to trust based management Diane Tracy ; William J. Morin Chicago, Ill. Dearborn 2001 XXI, 215 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Organisationsverhalten (DE-588)4285859-8 gnd rswk-swf Führung (DE-588)4018776-7 gnd rswk-swf Vertrauen (DE-588)4063290-8 gnd rswk-swf Coaching (DE-588)4148114-8 gnd rswk-swf Mitarbeiter (DE-588)4120744-0 gnd rswk-swf Führung (DE-588)4018776-7 s Vertrauen (DE-588)4063290-8 s Organisationsverhalten (DE-588)4285859-8 s DE-188 Coaching (DE-588)4148114-8 s Mitarbeiter (DE-588)4120744-0 s Morin, William J. 1939- Verfasser (DE-588)122923936 aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021963407&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Tracy, Diane Morin, William J. 1939- Truth, trust, and the bottom line 7 steps to trust based management Organisationsverhalten (DE-588)4285859-8 gnd Führung (DE-588)4018776-7 gnd Vertrauen (DE-588)4063290-8 gnd Coaching (DE-588)4148114-8 gnd Mitarbeiter (DE-588)4120744-0 gnd |
| subject_GND | (DE-588)4285859-8 (DE-588)4018776-7 (DE-588)4063290-8 (DE-588)4148114-8 (DE-588)4120744-0 |
| title | Truth, trust, and the bottom line 7 steps to trust based management |
| title_auth | Truth, trust, and the bottom line 7 steps to trust based management |
| title_exact_search | Truth, trust, and the bottom line 7 steps to trust based management |
| title_full | Truth, trust, and the bottom line 7 steps to trust based management Diane Tracy ; William J. Morin |
| title_fullStr | Truth, trust, and the bottom line 7 steps to trust based management Diane Tracy ; William J. Morin |
| title_full_unstemmed | Truth, trust, and the bottom line 7 steps to trust based management Diane Tracy ; William J. Morin |
| title_short | Truth, trust, and the bottom line |
| title_sort | truth trust and the bottom line 7 steps to trust based management |
| title_sub | 7 steps to trust based management |
| topic | Organisationsverhalten (DE-588)4285859-8 gnd Führung (DE-588)4018776-7 gnd Vertrauen (DE-588)4063290-8 gnd Coaching (DE-588)4148114-8 gnd Mitarbeiter (DE-588)4120744-0 gnd |
| topic_facet | Organisationsverhalten Führung Vertrauen Coaching Mitarbeiter |
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