Psychology at work: an introduction for industrial and organizational psychology
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boston, Mass. [u.a.]
McGraw-Hill
1998
|
| Ausgabe: | 2. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIV, 578 S. Ill., graph. Darst. |
| ISBN: | 0697201732 |
Internformat
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Datensatz im Suchindex
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| adam_text | Titel: Psychology at work
Autor: Berry, Lilly M
Jahr: 1998
ntents Section I Preface xiii Chapter 2 Using Psychology at Work Methods of Study and Research page 1 page 31 Introducing Behavioral Research 32 Chapter 1 - Behavioral Causes and Effects 33 1/O Psychology: Then and Now page 3 Programs for Solving Behavioral Problems 35 Assessing the Need 35 Applying Psychology 4 Techniques for Needs Assessments 35 Prescientific Applications 4 Program Development and Evaluation 37 Applications of Scientific Psychology 5 Conclusions Concerning Problem-Solving Branches of Applied Psychology 6 Techniques 37 The Subject Matter of I/O Psychology 6 The Experimental Method 39 I/O Psychology in the Past 7 History and Definitions 39 The Pioneers 7 The Experiment Dissected 39 Hugo Munsterberg 8 Independent and Dependent Variables 40 James McKeen Cattell 10 Experimental Controls 41 Walter Dill Scott 11 Experimental and Control Groups 42 Frederick W. Taylor and the Gilbreths 14 Experiments in I/O Psychology 42 Development of the Field 15 Example: An Evaluation Study 43 I/O Psychology Now 18 Planning the Experiment 43 Professional Work in 1/O Psychology 19 Analyzing Experimental Data 46 Professionalization of 1/O Psychologists 20 The Observational Method 52 Licensing 20 The Method of Direct Observation 54 Education of I/O Psychologists 22 Observational Techniques 54 The Future of 1/O Psychology 23 The Survey Method 56 Internal Conditions 23 Survey Techniques 56 The New Generation of I/O Psychologists 23 Questionnaire Construction 57 Threads of the Past 25 Writing Questions 57 External Conditions 25 Questionnaire Structure 58 Information Technology 26 The Survey Process 59 The New Work Force 26 Planning and Development 59 The International Workplace 27 Data Collection and Analysis 60 Chapter Summary 28 Analyzing Survey Data 60 Study Questions 28 Correlations 60 Consider This 29 Chapter Summary 63 Study Questions 64 Consider This 64 V
_ Section II _ Establishing a Strong Work Force page 65 _ Chapter 3 _ Preparing for Employee Selection page 67 Unfair Employment Discrimination 69 Legal History of Employment Discrimination 69 Uniform Guidelines of 1978 71 Discrimination Defined 71 Assessing Adverse Impact 72 Rectifying Adverse Impact 74 Affirmative Action 74 Determining Job Requirements 76 Uses of Job Information 76 Job Evaluation 77 Types of Job Information 77 Job Analysis Methods 78 Task Analysis 81 Critical Incidents 81 Job Element Method 82 Position Analysis Questionnaire 84 Recruiting Job Applicants 86 Discrimination and Affirmative Action in Recruitment 86 Recruitment Techniques 87 College Recruiting 88 Realistic Job Previews 88 Chapter Summary 90 Study Questions 90 Consider This 90 _ Chapter 4 _ The Selection of Effective Personnel page 93 Making Hiring Decisions 94 Personal History Assessments 95 Applications and Biographical Inventories 96 Standard Application Blanks 96 Weighted Applications and Biographical Inventories 98 Biodata Items 100 OPM’s Behavioral Consistency Method 101 Résumés 101 Letters of Reference 103 Assessments of Current Behavior 106 Interviews 106 Interview Validity 107 Interview Problems and Solutions 107 Interviewing Recommendations 112 Assessment Centers 113 Rationale and Method 113 Assessment Center Activities 115 Effectiveness of Assessment Centers 116 Chapter Summary 119 Study Questions 120 Consider This 120 _ Chapter 5 _ Using Psychological Tests in Selection page 123 Requirements of a Good Selection Test 124 Standardization of Tests 125 Controlling Test Scoring 125 Testing Disabled Applicants 126 Reliability of Tests 127 Test-Retest Reliability 128 Alternate Forms Reliability 128 Split-Halves Reliability 128 Interitem Reliability 129 Validity of Tests 130 Setting Cutoff Scores 130 Fairness in Selection Testing 131 Assessing the Utility of the Testing Program 132 Validation of Selection Tests 134
Criterion-Related Validity 134 Predictive Technique 134 Concurrent Technique 135 Criterion Measure of Performance 135 Synthetic Validity 136 Content Validity 136 Construct Validity 137 Validation Study Decisions 138 Validity Generalization 138 Types of Tests 140 Differences in Test Administration 142 Pencil-and-Paper and Performance Tests 143 Differences in the Behavior/Trait Measured 143 Cognitive or Mental Ability Tests 143 Perceptual and Motor Ability Tests 144 Personality Tests 146 Honesty Tests 148 Using Computers in Testing 149 Chapter Summary 152 Study Questions 152 Consider This 153 vt Contents
_ Chapter 6 _ Training and Development at Work page 155 Conducting Training at Work: Preparation 157 Training Needs Assessment 157 Training and Motivational Needs 157 Sources of Information on Training Needs 158 Training Design 159 Using the Research on Learning in Training Design 162 Importance of Practice 162 Pacing and Content of Practice Sessions 163 Mental Practice of Physical Tasks 164 Motivation and Learning 165 Feedback and Reinforcement 165 Individual Differences in Trainees 166 Existing Trainee Knowledge and Abilities 166 Transfer of Training 167 Training Methodology 170 Choosing Training Techniques 172 Techniques for Training Knowledge and Skill 172 Techniques for Modifying Attitudinal States 174 Site-Specific Training Methods 175 Apprenticeship 175 On-the-job Training (OJT) 176 Vestibule Training 177 University Education 178 Training Program Evaluation 179 Training Validity 180 Threats to Validity 180 Evaluation Research Designs 182 One-Group Testing Designs 182 Experimental Designs 183 Special Training Needs 186 Multicultural Issues in Training 186 Equal Opportunity 186 Multicultural Diversity Training 187 Trainees with Special Needs 188 Women in Management 188 Preparing for Special Work 189 Management Training 189 Chapter Summary 191 Study Questions 191 Consider This 192 _ Chapter 7 _ Evaluatingjob Performance page 195 The Uses of Performance Evaluation 197 Legal Issues 198 Fair Employment 198 Employmen t-at- Will 199 Seniority 200 Sources of Evaluation 201 The Evaluators 201 Performance Information 202 Production Measures 202 Personnel Data 203 fudgmental Measures 203 Appraisal Rating Systems 204 Graphic Rating Scales 204 Validating the Rating System 205 Rating Errors 207 Halo and Related Errors 208 Problems of Restricted Range 210 Comparing Ratings from Different Raters 210 Training Raters to Rate 211 Special Rating Scales 213 Behaviorally Anchored Rating Scale (BARS) 213 Behavioral Observation Scale
(BOS) 216 Mixed Standard Rating Scale (MSRS) 216 Nonrating Evaluation Methods 219 Checklists 219 Weighted Checklist 219 Forced-Choice Technique 220 Comparison Methods 220 Rank Order Procedure 221 Paired Comparisons 222 Forced Distribution 222 Personal and Dyadic Influences 223 Gender and Race Effects 224 Rater and Ratee Gender 224 Rater and Ratee Race 224 Rater Cognition and Affect 225 Postappraisal Interview 226 Performance Feedback 226 Conducting the Interview 22 7 Chapter Summary 228 Study Questions 229 Consider This 229 Contents zm
Section III Creating an Effective Social Organization page 231 _ Chapter 8 _ The Motivation to Work page 233 What Is Work Motivation? 234 Motivation Related to Performance 236 Work Motivation Theory 236 Need Theories of Motivation 238 Maslow’s Need-Hierarchy Theory 238 Research and Application 239 Herzberg’s Two-Factor Theory 241 Research and Application 241 Achievement Theory 242 Research Evaluation 244 Cognitive Theories of Motivation 245 Expectancy Theory 245 Research Evaluation 248 Equity Theory 249 Research Evaluation 251 Goal-Setting Theory 252 Research and Application 253 Reinforcement Theory 255 Research and Application 25 7 Using Motivation Theory at Work 259 Intervention Programs 259 Pay Incentive Plans 260 Job Redesign 260 Behavior Modification 261 Chapter Summary 262 Study Questions 263 Consider This 263 _ Chapter 9 __ Satisfaction with Work page 265 History of Job Satisfaction Research 266 Job Satisfaction as ajob Attitude 268 Theories of Job Satisfaction 269 Locke’s Value Discrepancy Theory 270 Lawler’s Facet Theory 271 The Social Influence Hypothesis 271 Landy’s Opponent Process Theory 273 Measurement of Job Satisfaction 274 Conducting a Satisfaction Survey 274 Standardized Rating Scales 276 Job Descriptive Index (JDI) 277 Minnesota Satisfaction Questionnaire (MSQ) 277 Need Satisfaction Questionnaire (NSQ) 277 Faces Scale 280 Components of Job Satisfaction 281 Satisfaction with the Work Itself 281 The Job Characteristics Model 281 Satisfaction with Pay 283 Satisfaction with Supervision 284 Differences Between People: Who Is Satisfied? 286 Dispositional Differences 286 Demographic Differences 286 Age and Career Stage 288 Education 289 Gender 290 Ethnicity and Culture 292 The Relationship of Job Satisfaction to Other Behaviors 294 Satisfaction and Productivity 294 Satisfaction and Withdrawal Behavior 295 Absenteeism 296 Turnover 296 Chapter Summary 299 Study Questions 299 Consider This 300 _
Chapter 10 _ Leadership at Work page 303 Researching Leadership 304 Leadership as a Personal Characteristic 306 Leadership as a Trait 307 Leadership as a Behavioral Style 308 Employee-Oriented and Production-Oriented Behavior 309 Consideration and Initiating Structure 309 Leader Behavior: A Two-Factor Concept 310 Charismatic Leadership 311 Leadership as a Work Role Relationship 312 Fiedler’s Contingency Model 313 Leader Style 313 Situational Control 314 The Leader-Situation Match 314 Descriptive and Normative Leadership Models 315 Vroom and Yetton’s Normative Model of Decision Making _ 316 Path-Goal Theory: Motivating Subordinates 318 mil Contents
Leadership as a Reinforcing Social Relationship 320 A Social Transaction Perspective 320 Leader-Member Exchange in the Vertical Dyad 320 Upward Influence 321 Multiple Linkages in Leadership Effectiveness 322 New Directions 325 Transformational Leadership 325 Implicit Theories of Leadership 326 Training Leadership Skills 328 Instructional Techniques 328 Laboratory Training 328 Behavior Modeling 329 Special Leaders and Special Situations 330 Gender Differences in Leadership 330 Ethnic Minorities in Leadership Roles 331 Cross-Cultural Patterns of Leadership 332 Chapter Summary 334 Study Questions 334 Consider This 335 _ Chapter 11 _ Designing Effective Work Organizations page 337 The Nature of Organization 338 The Elements of Organizational Structure 339 Division of Labor 339 Job Specialization 340 Span of Control 341 ? Groups of Organizational Members 342 Horizontal Differentiation 342 Vertical Differentiation 342 Authority and Power in the Organization 343 Centralization 344 Formalization 345 Integration of the Organization 345 Matrix Organization 345 Theories of Organization 347 Focus on Organizational Structure 347 The Bureaucracy 34 7 Evaluation of the Bureaucracy 349 Mechanistic and Organic Organizations 350 Focus on Human Relations in Organizations 352 McGregor s Theory X and Theory Y 352 Theory Z and Japanese Organizations 353 Argyris s Developmental Model 353 Likert s Organizational Systems 354 Evaluation of Human Relations Theory 355 Focus on Environmental Contingencies 356 Mintzberg’s Configurational Theory 35 7 Sociotechnical Systems Theory 358 Focus on Organizational Dynamics 360 Lawrence and Lorsch’s Contingency Model 360 Galbraith’s Information-Processing Model 361 Uncertainty about Environmental Uncertainty 362 Culture Theory 362 Applications of Organizational Theory 364 Employee Participation 364 Environmental Uncertainty and Organizational Innovation 366 Organizational Development 368 The
Methodology of OD 369 The Action Research Cycle 370 OD Interventions 371 Evaluation: The Success of OD 372 Chapter Summary 374 Study Questions 374 Consider This 375 _ Chapter 12 _ The Dynamics of Interaction page 377 Communication in the Organization 378 The Elements of Communication 379 Communication Language 379 The Mode and Purpose of Communication 380 The Flow of Communication 381 Formal Communication Channels 381 The Direction of Communication 381 Communication Loss and Distortion 383 The Grapevine: An Informal Network 383 Barriers to Communication Reception 384 Formal and Informal Work Groups 387 Goals and Objectives of Work Groups 388 Participative Management 388 The Purpose of Informal Groups 389 Group Processes 389 Group Functions: Task and Maintenance 391 Behavioral Roles and Group Norms 393 Social Influence 394 Group Cohesiveness 395 Group Work: Problem Solving and Decision Making 396 Group Problem Solving 396 Group Decision Making 397 Effective and Ineffective Decisions 398 Groupthink 398 Contents IX
Conflict in the Organization 399 Observing the Conflict Process 401 Behavioral Styles of Conflict Management 402 Styles Reflecting the Links Between Goals 402 Styles Reflecting the Comparative Valve of Goals 403 Conflict Outcomes and Interventions 405 The Outcomes of Conflict 405 Intervention: Changing the Level of Conflict 406 Intervention: Changing the Conflict Management Style 406 A Special Interaction: Labor-Management Negotiation 407 Collective Bargaining 408 Impasse Resolution 409 Chapter Summary 410 Study Questions 411 Consider This 411 _ Section IV _ Solving the Human Problems of Work page 413 _ Chapter 13 _ Stress and Its Effects on Work page 415 Background of Stress Research 416 What Is Stress? 417 Stressful Occupations 418 Managers and Executives 419 Medical Professionals 419 Air Traffic Controllers 420 Police Officers 420 Theoretical Models of Stress 421 Selye’s General Adaptation Syndrome 421 Physiological Processes of Stress 422 The Stressful Life Events Model 422 Person-Environment Fit Theory 424 A Facet Model of the Job Stress Sequence 425 A General Perspective on Stress 427 Stressors 428 Physical Stressors 429 The Effects of Noise 429 Heat Stress 431 Sociopsychological Sources of Stress 432 Relocation and Migration 432 Job Stressors 433 Work Overload 433 Role Ambiguity and Conflict 434 Individual Differences in Stress Vulnerability 435 Cognitive and Personality Differences 436 Type A Behavior 437 The Outcomes of Stress 439 Physical Illness and Behavioral Disturbance 440 fob Burnout 441 Coping with Stress 442 Reducing Work Stressors 442 Obtaining Social Support 443 Stress Management Programs 444 Chapter Summary 445 Study Questions 445 Consider This 446 _ Chapter 14 _ Employee Health Problems and Organizational Interventions page 449 Mental Health Problems at Work 451 Anxiety and Depression 451 Work-Related Injuries and Illnesses 452 Accidents at Work 452 Occupational Disease 453 Causes of
Occupational Illness 454 Repetition Injury Disorders 456 Problems Resulting from Substance Abuse 457 Alcohol Abuse 457 Behavioral Effects of Alcohol Use 458 Work-Related Risk Factors 458 Drug Abuse 459 Detection of Drug Use 461 Use of Domesticated Drugs 461 Perspectives on Intervention 463 Preventing Injuries and Illnesses 464 Interventions to Reduce Workplace Hazards 465 Hazardous Conditions 465 Warning Signs and Signals 466 Personal Protection 467 Interventions to Modify Unsafe Behavior 467 Motivational Interventions 467 Interventions for Improving Personal Control 469 Handling Anxiety and Depression 469 Relaxation Training 470 Type A Intervention 471 Health Promotion Programs 471 Smoking Cessation 472 X Contents
Employee Assistance Programs 472 EAPStructure 474 Alcoholism Treatment 475 Chapter Summary 477 Study Questions 477 Consider This 478 _ Chapter 15 _ Designing the Work Environment page 481 Arranging Time for Work 482 Fixed and Flexible Working Hours 483 The Compressed Workweek 483 Part-Time Work 483 Shift Work 484 The Night Shift 485 Rotating Shifts 486 Designing the Space for Work 486 The Physical Environment 486 Illumination 487 Arranging Workspaces 488 Work Surfaces and Chairs 490 Designing Workspaces for Disabled Workers 491 Designing Effective Work Systems 492 The Nature of Human-Machine Systems 493 General Systems Theory Perspective 494 Allocation of Work Functions 495 Designing the User into Equipment 498 Effective Machine Displays 498 Visual Displays 499 Auditory Displays 501 Information Processing and Decision Making 502 Serial and Parallel Processing of Information 502 Cognitive Workload 503 Working without and with Machines 505 Handling Materials by Hand 505 Use of Hand Tools 506 Hand Differences 506 Tool Handle Design 507 Machine Control Devices 507 Types of Controls 508 Feedback in Control Operations 509 Special Machines 510 Computers 510 Human Problems in Computer Use 511 Robots 512 Chapter Summary 514 Study Questions 514 Consider This 515 End Matter Appendix Page 517 Glossaiy Page 519 References Page 531 Photograph Credits Page 561 Name Index Page 563 Subject Index Page 571 Contents X
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| spelling | Berry, Lilly M. Verfasser aut Psychology at work an introduction for industrial and organizational psychology Lilly M. Berry 2. ed. Boston, Mass. [u.a.] McGraw-Hill 1998 XIV, 578 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Arbeitspsychologie (DE-588)4002767-3 gnd rswk-swf Organisationspsychologie (DE-588)4043786-3 gnd rswk-swf Industriepsychologie (DE-588)4135097-2 gnd rswk-swf Arbeitspsychologie (DE-588)4002767-3 s Industriepsychologie (DE-588)4135097-2 s Organisationspsychologie (DE-588)4043786-3 s 1\p DE-604 DE-188 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021930844&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Berry, Lilly M. Psychology at work an introduction for industrial and organizational psychology Arbeitspsychologie (DE-588)4002767-3 gnd Organisationspsychologie (DE-588)4043786-3 gnd Industriepsychologie (DE-588)4135097-2 gnd |
| subject_GND | (DE-588)4002767-3 (DE-588)4043786-3 (DE-588)4135097-2 |
| title | Psychology at work an introduction for industrial and organizational psychology |
| title_auth | Psychology at work an introduction for industrial and organizational psychology |
| title_exact_search | Psychology at work an introduction for industrial and organizational psychology |
| title_full | Psychology at work an introduction for industrial and organizational psychology Lilly M. Berry |
| title_fullStr | Psychology at work an introduction for industrial and organizational psychology Lilly M. Berry |
| title_full_unstemmed | Psychology at work an introduction for industrial and organizational psychology Lilly M. Berry |
| title_short | Psychology at work |
| title_sort | psychology at work an introduction for industrial and organizational psychology |
| title_sub | an introduction for industrial and organizational psychology |
| topic | Arbeitspsychologie (DE-588)4002767-3 gnd Organisationspsychologie (DE-588)4043786-3 gnd Industriepsychologie (DE-588)4135097-2 gnd |
| topic_facet | Arbeitspsychologie Organisationspsychologie Industriepsychologie |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021930844&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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