Patron behavior in libraries: a handbook of positive approaches to negative situations
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Chicago <<[u.a.]>>
1996
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| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | VIII, 160 S. |
| ISBN: | 0838906621 |
Internformat
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Datensatz im Suchindex
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|---|---|
| adam_text | IMAGE 1
SUB GDTTLNGEN 7
2Q4443 92X
ATRON
BEHAVIOR IN LIBRARIES A HANDBOOK OF POSITIVE APPROACHES TO
NEGATIVE SITUATIONS
BETH MCNEIL AND DENISEJ. JOHNSON
AMERICAN LIBRARY ASSOCIATION CHICAGO AND LONDON 1996
IMAGE 2
CONTENTS
INTRODUCTION PARTI
WHICH PATRONS POSE THE MOST CHALLENGES AND WHY?
1 DOWN AND OUT IN THE READING ROOM: THE HOMELESS IN THE PUBLIC LIBRARY 3
BRUCE A. SBUMAN
2 MENTALLY 111 PATRONS 18
CHARLES A. SUITER AND JEFFREY L. SALTER
3 OPPOSITES ATTRACT: YOUNG ADULTS AND LIBRARIES 44 PATRICK JONES
4 OLDER ADULTS: PROBLEMS AND NEEDS 55
LINDA MARIE GOLIAN AND LINDA LOU WILER
5 DEINSTITUTIONALIZED AND DISABLED PATRONS: OPPORTUNITIES AND SOLUTIONS
65
FAY ZIPKOWITZ
6 PROBLEMS WITH PATRONS IN THE ACADEMIC LIBRARY 75 EMERITA M. CUESTA
IN
IMAGE 3
CONTENTS
PARTN
WHAT ARE THE ISSUES?
7 CRIME IN ACADEMIC LIBRARIES 87
MARY M. HARRISON, ALISON ARMSTRONG, AND DAVID HOLLENBECK
8 LEGAL ISSUES REGARDING LIBRARY PATRONS 95
KATHERINE MALMQUIST
9 SEXUAL HARASSMENT IN THE LIBRARY 106
DENISE J. JOHNSON
10 SEXUAL BEHAVIOR IN LIBRARIES 122
DENISE J. JOHNSON
P A R TM
WHAT ARE THE SOLUTIONS?
11 ACTIVE LISTENING: ALLEVIATING PATRON PROBLEMS THROUGH COMMUNICATION
127
NATHAN M. SMITH
12 DEVELOPING AND IMPLEMENTING A PATRON BEHAVIOR POLICY 135
LINDA A. MORRISSETT
13 LITERATURE ON LIBRARY PATRONS: AN ANNOTATED GUIDE 150
BETH MCNEIL
CONTRIBUTORS 154
INDEX 157
|
| any_adam_object | 1 |
| author2 | MacNeil, Beth |
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| bvnumber | BV026154467 |
| ctrlnum | (OCoLC)611587440 (DE-599)BVBBV026154467 |
| dewey-full | 025.5 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 025 - Operations of libraries and archives |
| dewey-raw | 025.5 |
| dewey-search | 025.5 |
| dewey-sort | 225.5 |
| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines |
| format | Book |
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| spelling | Patron behavior in libraries a handbook of positive approaches to negative situations American Library Association. [Ed. by] Beth McNeil ... Chicago <<[u.a.]>> 1996 VIII, 160 S. txt rdacontent n rdamedia nc rdacarrier Benutzerverhalten (DE-588)4122898-4 gnd rswk-swf Bibliothek (DE-588)4006439-6 gnd rswk-swf Problemgruppe (DE-588)4137660-2 gnd rswk-swf USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Bibliothek (DE-588)4006439-6 s Benutzerverhalten (DE-588)4122898-4 s Problemgruppe (DE-588)4137660-2 s DE-604 MacNeil, Beth edt American Library Association Sonstige (DE-588)4793-4 oth GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021741675&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Patron behavior in libraries a handbook of positive approaches to negative situations Benutzerverhalten (DE-588)4122898-4 gnd Bibliothek (DE-588)4006439-6 gnd Problemgruppe (DE-588)4137660-2 gnd |
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| title | Patron behavior in libraries a handbook of positive approaches to negative situations |
| title_auth | Patron behavior in libraries a handbook of positive approaches to negative situations |
| title_exact_search | Patron behavior in libraries a handbook of positive approaches to negative situations |
| title_full | Patron behavior in libraries a handbook of positive approaches to negative situations American Library Association. [Ed. by] Beth McNeil ... |
| title_fullStr | Patron behavior in libraries a handbook of positive approaches to negative situations American Library Association. [Ed. by] Beth McNeil ... |
| title_full_unstemmed | Patron behavior in libraries a handbook of positive approaches to negative situations American Library Association. [Ed. by] Beth McNeil ... |
| title_short | Patron behavior in libraries |
| title_sort | patron behavior in libraries a handbook of positive approaches to negative situations |
| title_sub | a handbook of positive approaches to negative situations |
| topic | Benutzerverhalten (DE-588)4122898-4 gnd Bibliothek (DE-588)4006439-6 gnd Problemgruppe (DE-588)4137660-2 gnd |
| topic_facet | Benutzerverhalten Bibliothek Problemgruppe USA |
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