Marketing pharmaceutical services: patron loyalty, satisfaction, and preferences
Gespeichert in:
Weitere Verfasser: | |
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Format: | Buch |
Sprache: | Undetermined |
Veröffentlicht: |
New York <<[u.a.]>>
Pharmaceutical Products Press
1992
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Online-Zugang: | Inhaltsverzeichnis |
Beschreibung: | XVIII, 368 S. |
ISBN: | 1560242086 |
Internformat
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245 | 1 | 0 | |a Marketing pharmaceutical services |b patron loyalty, satisfaction, and preferences |c Harry A. Smith ... eds. |
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Datensatz im Suchindex
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adam_text | IMAGE 1
MARKETING
PHARMACEUTICAL SERVICES PATRON LOYALTY 9 SATISFACTION, AND PREFERENCES
HARRY A. SMITH, PHD STEPHEN JOEL COONS, PHD EDITORS
PHARMACEUTICAL PRODUCTS PRESS AN IMPRINT OF THE HAWORTH PRESS, INC. NEW
YORK * LONDON * NORWOOD (AUSTRALIA)
IMAGE 2
CONTENTS
FOREWORD XV
PREFACE XVII
SECTION I. DEFINING CONSUMERS PATRONAGE FACTORS AND MOTIVES 1
CHAPTER 1. CLASSIFYING AND COMPARING PATRONAGE MOTIVES 3 HA TRY A. SMITH
CHAPTER 2. THE MANY FACETS OF PHARMACY IMAGE BUILDING 11 EARLENE E.
LIPOWSKI JOSEPH B. WIEDERHOLT
CHAPTER 3. THE DIMENSIONS OF PHARMACY PATRONAGE MOTIVES 21 JOSEPH B.
WIEDERHOLT
CHAPTER 4. RELATIVE DEMAND FOR PHARMACEUTICAL SERVICES 47 JOHN I.
MACKOWIAK HENRI R. MANASSE, JR.
SECTION II. CONSUMERS OF PHARMACEUTICAL PRODUCTS AND SERVICES 63
CHAPTER 5. CHARACTERIZING CONSUMERS OF PHARMACEUTICAL PRODUCTS AND
SERVICES 65
STEPHEN JOEL COONS
CHAPTER 6. WHO BUYS WHAT WHERE? 71
JOHN H. ANTIL JAMES W. MUNCH
CHAPTER 7. AGE-RELATED COMPARISONS OF PHARMACY PATRONAGE 99 STEPHEN JOEL
COONS HARRY A. SMITH
IMAGE 3
CHAPTER 8. SHOPPING PATTERNS AMONG OLDER ADULTS 111
MAN IN D. SHEPHERD STEPHANIE Y. CRAWFORD
CHAPTER 9. COMPARISON OF PATRONAGE IN TWO LOCALES 131 GEORGE JOYCE
CHARLES W. HUBBARD
SECTION III. RELATIONSHIPS AMONG PATRONAGE VARIABLES 147
CHAPTER 10. ELUCIDATING RELATIONSHIPS AMONG PATRONAGE VARIABLES 149
HARRY A. SMITH
CHAPTER 11. PATRON LOYALTY BY TYPES OF PHARMACIES 157 HARRY A. SMITH
STEPHEN JOEL COONS
CHAPTER 12. PATRONAGE MOTIVE DIFFERENTIATION AMONG MARKET SEGMENTS 173
NORMAN V. CARROLL ALBERT W. JOWDY
CHAPTER 13. PATRONAGE ORIENTATION, SATISFACTION, AND LOYALTY 187 DEAN L
ARNESON ELGENE W. JACOBS DAVID M. SCOTT
WALLACE J. MURRAY
CHAPTER 14. RELATIONSHIPS AMONG PATRONAGE FACTORS, SATISFACTION, AND
TYPE OF PHARMACY 207
HARRY A. SMITH STEPHEN JOEL COONS
CHAPTER 15. ELABORATION OF RELATIONSHIPS AMONG PATRONAGE VARIABLES 229
HARRY A. SMITH RICHARD J. KRYSCIO
IMAGE 4
SECTION IV. CONSUMER PERCEPTIONS OF OTHER
PATRONAGE ISSUES 257
CHAPTER 16. ASSESSING CONSUMER PERCEPTIONS OF OTHER PATRONAGE ISSUES 259
STEPHEN JOEL COONS
CHAPTER 17. CONSUMER ATTITUDES TOWARD PHARMACIST CONSULTING FEES 265
CHARLES D. SPAULDING HARVEY M. RAPPAPORT SUJIT DAS PAUL DUNN
CHAPTER 18. CONSUMER VIEWS OF THE ROLE OF THE PHARMACIST IN OTC DRUG USE
279
CANDACE WILT BARNETT WILLIAM A. HOPKINS, JR. DIANE NYKAMP LARRY BRADEN
CHAPTER 19. CONSUMER PERCEPTIONS OF PRESCRIPTION PRICES 289 ALAN P.
WOLFGANG MATTHEW PERRI III NORMAN V. CARROLL
JEFFREY A. KOTZAN
SECTION V. MARKETING STRATEGIES AND MARKET SEGMENTS 295
CHAPTER 20. DEVELOPING STRATEGIES AND SPECIAL MARKET SEGMENTS 297
STEPHEN JOEL COONS
IMAGE 5
CHAPTER 21. ALTERNATIVE MARKETING STRATEGIES FOR COMMUNITY
PHARMACY 303
FRANK J. FRANZAK MICHAEL W. LITTLE DENNIS A. PITTA
CHAPTER 22. FACTORS INFLUENCING SATISFACTION AMONG HMO PATRONS 319
JACK E. FIRICHAM ALBERT I. WERTHEIMER
CHAPTER 23. PHARMACY SELECTION FACTORS AMONG POTENTIAL LTCF RESIDENTS
335
JON C. SCHOMMER JOSEPH B. WIEDERHOLT
INDEX 355
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indexdate | 2024-07-09T23:05:46Z |
institution | BVB |
isbn | 1560242086 |
language | Undetermined |
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physical | XVIII, 368 S. |
publishDate | 1992 |
publishDateSearch | 1992 |
publishDateSort | 1992 |
publisher | Pharmaceutical Products Press |
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spelling | Marketing pharmaceutical services patron loyalty, satisfaction, and preferences Harry A. Smith ... eds. New York <<[u.a.]>> Pharmaceutical Products Press 1992 XVIII, 368 S. txt rdacontent n rdamedia nc rdacarrier Smith, Harry A. edt GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021722428&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
spellingShingle | Marketing pharmaceutical services patron loyalty, satisfaction, and preferences |
title | Marketing pharmaceutical services patron loyalty, satisfaction, and preferences |
title_auth | Marketing pharmaceutical services patron loyalty, satisfaction, and preferences |
title_exact_search | Marketing pharmaceutical services patron loyalty, satisfaction, and preferences |
title_full | Marketing pharmaceutical services patron loyalty, satisfaction, and preferences Harry A. Smith ... eds. |
title_fullStr | Marketing pharmaceutical services patron loyalty, satisfaction, and preferences Harry A. Smith ... eds. |
title_full_unstemmed | Marketing pharmaceutical services patron loyalty, satisfaction, and preferences Harry A. Smith ... eds. |
title_short | Marketing pharmaceutical services |
title_sort | marketing pharmaceutical services patron loyalty satisfaction and preferences |
title_sub | patron loyalty, satisfaction, and preferences |
url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021722428&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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