TQM: quality training practices:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | Undetermined |
| Veröffentlicht: |
Milwaukee, Wis.
ASQC Quality Press
1993
|
| Schriftenreihe: | The ASQC total quality management series
4 |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIV, 265 S. |
| ISBN: | 0873892348 |
Internformat
MARC
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| 245 | 1 | 0 | |a TQM: quality training practices |c Richard S. Johnson |
| 264 | 1 | |a Milwaukee, Wis. |b ASQC Quality Press |c 1993 | |
| 300 | |a XIV, 265 S. | ||
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| 337 | |b n |2 rdamedia | ||
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| 490 | 1 | |a The ASQC total quality management series |v 4 | |
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Datensatz im Suchindex
| _version_ | 1804144569066979328 |
|---|---|
| adam_text | Contents
Acknowledgments ix
Preface xi
Introduction xiii
1. Understanding the Need 1
The Training Need 3
Problems 6
Payoff 9
Bibliography 10
Z Organizational Requirements 13
Employer-Employee Needs 14
Need by Structural Hierarchy 18
Program Need 24
Putting It All Together 26
Bibliography 28
3. Training and the Bottom Line 31
Training and Organizational Structure 32
The Planning Process 33
Return on Investment 39
Bibliography 44
v
vi TQM: Quality Training Practices
4. Training and Organizational Change 47
The Trainers 51
Training Methods 54
Training and Change 58
Bibliography 60
5. The In-House Training Program 63
Outlining a Training Program 63
The Base for Quality Trainers 64
Payoffs from an In-House Program 67
Drawbacks to Using Internal Training Sources 70
Bibliography 72
6. Developing a Training Program 75
Planning for Training 76
Factors to Consider in the Training Process 78
An Improved Process 81
Bibliography 85
7. Needs Assessment 87
The Internal Assessment Process 88
Methods of Assessment 92
Bibliography 98
8. Analyzing Data 101
Organizing Data 102
Results of the Analysis 103
Developing a Report 107
Are You a Sales-Ready Trainer? 108
Potential Problems 109
Bibliography 110
9. The Training Decision 113
Six Important Questions 113
A Decision Model 117
Outlining the Program 119
Objectives 121
The Remainder of the Training Outline 123
Bibliography 128
10. Preparing Solutions 129
Subject Matter Research 134
Developing Materials 137
Contents vii
Using Visuals 142
Other Requirements 143
Bibliography 144
11. Constructing Training Materials 147
Developing Lesson Plans 147
Comparing Lesson Plan Ibrmats 154
Developing Student Materials 155
Administrative Material 158
Material Validation 160
Bibliography 160
12. Training in Action 163
Training Methods 164
Program Evaluation 173
Corrective Action 175
Bibliography 176
13. On-the-Job Training 179
Beginnings of a System 181
Additional Training Methods 185
A Sample OJT Program 189
Bibliography 192
14. Learner-Centered Learning 195
Discovering the Adult Learner 197
Establishing a Learning Climate 199
Steps to Learning 200
Capacity to Learn 201
Motivation to Learn 208
Bibliography 211
15. Preventing Training Problems 213
Trainer-Related Problems 213
Assessment-Related Problems 217
Environmental Problems 222
Bibliography 227
16. Additional Training Concepts 229
Training Resistance 229
Training Pitfalls 234
Tips 235
Beware of the Negative 238
viii TQM: Quality Training Practices
Creating Training Effectiveness 238
The Training Sequence 239
Bibliography 241
17. Customer Connections 243
Internal Customer Relationships 243
The External Customer 250
Composite Bibliography 253
Index 259
|
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| isbn | 0873892348 |
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| spelling | Johnson, Richard S. Verfasser aut TQM: quality training practices Richard S. Johnson Milwaukee, Wis. ASQC Quality Press 1993 XIV, 265 S. txt rdacontent n rdamedia nc rdacarrier The ASQC total quality management series 4 The ASQC total quality management series 4 (DE-604)BV026116411 4 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021716631&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | TQM: quality training practices |
| title_auth | TQM: quality training practices |
| title_exact_search | TQM: quality training practices |
| title_full | TQM: quality training practices Richard S. Johnson |
| title_fullStr | TQM: quality training practices Richard S. Johnson |
| title_full_unstemmed | TQM: quality training practices Richard S. Johnson |
| title_short | TQM: quality training practices |
| title_sort | tqm quality training practices |
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