TQM: the mechanics of quality processes:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | Undetermined |
| Veröffentlicht: |
Milwaukee, Wis.
ASQC Quality Press
1993
|
| Schriftenreihe: | The ASQC total quality management series
3 |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIII, 268 S. graph. Darst. |
| ISBN: | 0873892259 |
Internformat
MARC
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| 100 | 1 | |a Johnson, Richard S. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a TQM: the mechanics of quality processes |c Richard S. Johnson ; Lawrence E. Kazense |
| 264 | 1 | |a Milwaukee, Wis. |b ASQC Quality Press |c 1993 | |
| 300 | |a XIII, 268 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 1 | |a The ASQC total quality management series |v 3 | |
| 700 | 1 | |a Kazense, Lawrence E. |e Sonstige |4 oth | |
| 830 | 0 | |a The ASQC total quality management series |v 3 |w (DE-604)BV026116411 |9 3 | |
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-021707757 | ||
Datensatz im Suchindex
| _version_ | 1804144556243943424 |
|---|---|
| adam_text | Contents
Preface ix
Acknowledgments xii
1. Mechanics for Quality Meetings 1
Meeting Mistakes 3
Planning Successful Meetings 6
Meeting Types 9
Meeting Leadership 12
Participant Responsibilities 13
Negotiations 14
Using Questions 15
Chartering the Committee 20
The Quality Process 22
Bibliography 26
Z Audits 29
Audit Discussion 30
Developing a Format 33
The Audit 36
Waste 42
The Audit Procedure 45
Recap of Basic Rules 45
Bibliography 46
3. Quality Goals 49
Goals for TQM 50
System-Based Goals 52
v
vi TQM: The Mechanics of Quality Processes
Goal Criteria 53
Optimizing Participation 60
Bibliography 65
4. Understanding Process 67
Process Overview 69
Developing Efficient Processes 74
Planning Process Control 78
The Improvement Process 80
Supplier Quality Planning 82
An Ounce of Prevention 84
Bibliography 89
5. Understanding Productivity 91
The Future 93
Productivity Eactors 95
Measurement 103
Productivity Roadblocks 106
Bibliography 110
6. Improving Productivity 113
The Importance of Productivity 113
The Work rbrce and Productivity 117
Productivity Employing People Assets 118
The Mechanics 122
Managing Improvement 125
Performance Improvement Questions 128
Sample Survey 128
Bibliography 132
7. Graphical Display 135
Value 136
Basics 137
Which Graph or Chart? 138
Time Comparisons 141
Item Comparison 145
Component Comparison 146
frequency Distribution 148
Correlation 148
Additional Comments 149
Bibliography 153
8. The Problem-Solving Process 155
Securing Participation 157
Ten-Step Problem-Solving Process 159
Contents vii
Problem Analysis Report 171
Dos and Don ts 171
Brainstorming 172
Bibliography 174
9. Making Decisions 177
Discussion 179
Decision-Making Styles 180
Factors that Impact on Decision-Making 184
Weighing the Decision 185
Implementation 187
Communications 192
Bibliography 193
10. Quality Tools 195
Plan-Do-Check-Act (PDCA) 196
Flowcharts 199
The Alphabetical Approach to Problem Identification 203
Benchmarking 203
Force Field Analysis 203
The Cause-and-Effect Diagram (Fishbone or Ishikawa) 205
Checksheet or Checklist 207
Pareto Charts 210
Histograms and Histographs 214
Line Charts 218
Scattergrams 218
Action Plans 219
Bibliography 225
11. Statistical Process Control 227
Getting Started 227
The Nature of Variation 228
Standard Deviation 232
1Z Process Control 237
Review: Statistical Symbols 242
Time Out 243
Medians 244
Control Limits 245
Control Chart Interpretation 247
Control Charts 250
Bibliography 255
Index 257
|
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| indexdate | 2024-07-09T23:05:26Z |
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| isbn | 0873892259 |
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| series | The ASQC total quality management series |
| series2 | The ASQC total quality management series |
| spelling | Johnson, Richard S. Verfasser aut TQM: the mechanics of quality processes Richard S. Johnson ; Lawrence E. Kazense Milwaukee, Wis. ASQC Quality Press 1993 XIII, 268 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier The ASQC total quality management series 3 Kazense, Lawrence E. Sonstige oth The ASQC total quality management series 3 (DE-604)BV026116411 3 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021707757&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Johnson, Richard S. TQM: the mechanics of quality processes The ASQC total quality management series |
| title | TQM: the mechanics of quality processes |
| title_auth | TQM: the mechanics of quality processes |
| title_exact_search | TQM: the mechanics of quality processes |
| title_full | TQM: the mechanics of quality processes Richard S. Johnson ; Lawrence E. Kazense |
| title_fullStr | TQM: the mechanics of quality processes Richard S. Johnson ; Lawrence E. Kazense |
| title_full_unstemmed | TQM: the mechanics of quality processes Richard S. Johnson ; Lawrence E. Kazense |
| title_short | TQM: the mechanics of quality processes |
| title_sort | tqm the mechanics of quality processes |
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