TQM: leadership for the quality transformation:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | Undetermined |
| Veröffentlicht: |
Milwaukee, Wis.
ASQC Quality Press
1993
|
| Schriftenreihe: | The ASQC total quality management series
1 |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXI, 342 S. |
| ISBN: | 0873891864 |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1804144556244992000 |
|---|---|
| adam_text | Contents
Acknowledgments ix
Introduction xiii
1. Quality America—Where Are We? 1
Will Your Environment Accept TQM? 8
Five Specific Focus Groups 12
Defining Quality 13
The TQM Process 16
Bibliography 17
2. TQM—Getting Started 19
Four Steps of the Quality Process 21
What Now Coach? 33
Bibliography 36
3. TQM As a Leadership Environment 39
Leadership 41
The Vision 42
Human Resource Development 43
Customer Focus 45
Employee Commitment 46
Leadership by Example 47
Bibliography 50
4. Leadership vs. Management—The Difference 53
Management 55
v
vi TQM: Leadership for the Quality Transformation
Leadership 57
Leaders and Managers—A Comparison 60
Leaders vs. Managers—Viewing Problems 61
Leaders vs. Non-Leaders 62
Bibliography 63
5. Leadership by Choice 67
The Leadership Need 67
Changing Tunes 70
Leadership Traits 72
Understanding Charisma 78
Winning with People 80
Bibliography 82
6. Leadership Style 85
One-Dimensional Leadership Model 86
Two-Dimensional Leadership Model 87
Leadership Styles 88
Developing Situational Leadership Styles 92
Questions that Guide Style Selection 96
An Introduction to Leadership Roles 98
Bibliography 99
7. Initial Leadership Styles 101
The Directive Style 101
The Directing Roles 104
The Coaching Style 108
The Coaching Roles 110
Important Considerations 114
Developing High Performers 117
Bibliography 118
8. Participative Leadership—Team Involvement 121
Barriers to PL 124
The PL Process 127
Making PL Work 130
Participation in Practice 133
The PL Roles 135
Bibliography 139
9. Delegation—The Power Style 143
What Is Delegation? 143
Why Delegate? 144
Reasons to Delegate 146
Contents vii
What to Delegate 147
Delegating—To Whom? 148
Selecting the Delegatee 149
The Obstacles 152
Poor Delegation 153
The Delegation Decision 156
The Process of Delegation 157
Delegate the Required Authority 159
Monitoring the Delegated Project 160
Evaluating the Delegation Process 163
The Delegator s Roles 164
Comments on Delegation 168
Bibliography 169
10. Power and Influence 171
Power 172
Matching Power to Leadership Style 176
Building a Power Base 177
Building Loyalty 178
Influence and Persuasion 180
The Moral Issues of Power and Influence 183
Bibliography 185
11. Empowerment v 187
Empowerment in the Quality Environment 189
The Importance of Empowerment 193
The Empowerment Process 195
Are You Ready to Empower Your Team? i 206
Bibliography 208
1Z The Personal Side of Communicating Quality 211
Communicating for Effect 212
Sales Concepts 217
Listening 219
Telephones 221
Fueling Progress Through feedback 223
Bibliography 227
13. The Formal Aspects of Communicating Quality 229
Research 229
Oral Communications 231
Written Communications 239
Public Relations and Publicity 243
Bibliography 247
viii TQM: Leadership for the Quality Transformation
14. Visioning 249
Vision Makes a Difference 252
What Is Vision? 253
Vision to Reality—Ten Questions to Answer 254
Development of Vision 256
The Dimensions of Vision 258
From Vision to Action 260
Vision and the Self-Fulfilling Prophecy 262
Bibliography 263
15. Creating a Quality Environment 265
Inspired Leadership 266
Motivated Employees 271
Common Cause 278
Positive, Results-Oriented Workplace 280
Action-Oriented Audit System 283
Achieving Results—The Payoff 287
Bibliography 293
16. Conflict Resolution 295
Conflict Resolution 297
Assertiveness 298
Resolution 299
Procedures 301
Performance Problems 304
Bibliography 306
17. Difficult People 309
Coping 309
Classifying and Understanding Difficult People 312
Working with the Problem Individual 323
Your Personal Behavior 326
Bibliography 326
Index 329
|
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| spelling | Johnson, Richard S. Verfasser aut TQM: leadership for the quality transformation Richard S. Johnson Milwaukee, Wis. ASQC Quality Press 1993 XXI, 342 S. txt rdacontent n rdamedia nc rdacarrier The ASQC total quality management series 1 Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s DE-604 The ASQC total quality management series 1 (DE-604)BV026116411 1 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021707756&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Johnson, Richard S. TQM: leadership for the quality transformation The ASQC total quality management series Qualitätsmanagement (DE-588)4219057-5 gnd |
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| title | TQM: leadership for the quality transformation |
| title_auth | TQM: leadership for the quality transformation |
| title_exact_search | TQM: leadership for the quality transformation |
| title_full | TQM: leadership for the quality transformation Richard S. Johnson |
| title_fullStr | TQM: leadership for the quality transformation Richard S. Johnson |
| title_full_unstemmed | TQM: leadership for the quality transformation Richard S. Johnson |
| title_short | TQM: leadership for the quality transformation |
| title_sort | tqm leadership for the quality transformation |
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