Retail security and loss prevention:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | Undetermined |
| Veröffentlicht: |
Boston <<[u.a.]>>
Butterworth-Heinemann
1991
|
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIX, 247 S. |
| ISBN: | 0750690380 |
Internformat
MARC
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| 264 | 1 | |a Boston <<[u.a.]>> |b Butterworth-Heinemann |c 1991 | |
| 300 | |a XIX, 247 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-021706010 | ||
Datensatz im Suchindex
| _version_ | 1804144553509257216 |
|---|---|
| adam_text | Contents
List of Figures xi
Foreword xiii
Preface xv
Acknowledgments xvii
Introduction xix
PART I RETAIL RISKS: PROBLEMS AND SOLUTIONS
Chapter 1 Employee Theft 3
Employee Error and Waste 4
Merchandise Theft 4
Cash Theft 6
Miscellaneous Business Abuse 10
Proprietary Information 13
Investigating Employee Theft 14
Chapter 2 Managing Employee Honesty 17
Preemployment Screening 19
Access/Procedural Controls and Audits 20
Store/Company Atmosphere 22
Chapter 3 Vendor Theft and Error 25
Risks 25
Chapter 4 Controlling Cargo Theft 29
Shipping 29
Staging 30
Loading 30
Transporting 31
Receiving 32
Chapter 5 Shoplifting 33
Types of Shoplifters 33
Shoplifting Methods 34
Detection of Shoplifters 35
Shoplifting Prevention 35
vii
Five Steps to Follow Prior to Detaining a Suspect 38
When Shoplifting Is Suspected 39
Apprehending the Shoplifter 40
Detaining the Shoplifter 40
Civil Action 44
Chapter 6 Point-of-Sale Risks 47
Bad Checks 47
Credit Card Fraud 49
Counterfeit Currency 51
Currency Switch 52
Container Switch 52
Price Switch 53
Refund Fraud 53
Quick-Change Schemes 54
Chapter 7 Miscellaneous Risks 57
Robbery 57
Burglary 60
Bomb Threats 63
Coupon Fraud 64
Computer Crime and Data Loss 68
Natural and Civil Disasters 69
Civil Liability and Litigation 70
PART II IDENTIFYING AND PRIORITIZING RISKS
Chapter 8 Security Surveys 77
Historical Data 78
Assets to Be Protected 79
Summary 82
Chapter 9 Data Analysis 85
Possible and Probable Financial Loss 85
Assigning Financial Impact Rates 87
Probability of Incident Occurrence 87
Examining Security Data 88
Assigning Loss Incident Probability Rate 89
Prioritizing Risks 89
PART III DESIGNING AND IMPLEMENTING PREVENTION
PROGRAMS
Chapter 10 Loss Prevention Program Design 93
Basic Program Focus 93
Risk Control Countermeasures 96
Protection Program Designs 99
The Protection Plan 101
Chapter 11 People 103
In-House Employees 103
Outside Personnel 108
Chapter 12 Programs 113
Loss Control Policies 113
Loss Control Procedures 114
Protection Programs 116
Policy and Procedure Manuals 120
Training Employees 120
Follow-Up 121
Chapter 13 Security Systems 123
Access Control Systems 123
Lighting 125
Alarms 126
EAS 130
CCTV 132
Other Loss Prevention Systems 133
Chapter 14 Selecting Protection Equipment and Services 137
Specifications 137
Bids 139
Testing 140
Negotiating the Contract 140
Chapter 15 Sample Protection Program 143
Where to Begin 143
How to Prepare a Loss Control Plan 144
Chapter 16 Implementing The Program 159
Justification of the Control Program 159
Teamwork 161
PART IV TESTING AND FOLLOW-UP OF THE LOSS
CONTROL PROGRAMS
Chapter 17 Auditing and Follow-Up 165
Inspections 166
Effectiveness Analysis 167
Data Collection 167
Inspection/Audit Reports 167
Chapter 18 Inventories 169
Retail Method of Inventory 169
The Inventory Process 170
Inventory Tips 171
Chapter 19 The Future 173
Industry Trends 173
Summary 175
Appendix 1 Sample Conflict of Interest Policy 177
Appendix 2 How-To Manual for Shoplifters 179
Appendix 3 Civil Recovery Laws 184
Appendix 4 Abbreviated Retail Security Survey 188
Appendix 5 Sample Completed Store Audit Report 191
Appendix 6 Sample Consulting Proposal 202
Appendix 7 Recommended Control Procedure 205
Appendix 8 Standard Operating Procedures—Sample
Employee Investigation Policy 209
Appendix 9 Training Program Checklist 211
Appendix 10 Sample Loss Control Plan 216
Appendix 11 Sample Loss Prevention Inspection/Audit
Report 221
Appendix 12 Security Resources 224
Appendix 13 Model Civil Recovery Statute 237
Appendix 14 Model Retail Theft Statute 238
Index 241
List of Figures
I-l An Integrated Loss Control Program xx
1-1 Sample Restitution Agreement and Promissory Note 14
5-1 Sample Training Course Curriculum 37
5-2 Sample Incident Report 42
5-3 Loss Prevention Report 43
7-1 Sample Bomb Threat Instructions 63
7-2 Bomb Threat Checklist for Telephone Operators 65
8-1 Merchandise Processing Cycle for Distribution Centers 81
10-1 Sample Risk Management Decision Matrix 94
10-2 Simplified Threat Model 98
10-3 Physical Security Layering 101
10-4 Personnel Security Layering 102
11-1 Loss Prevention Department Organization 106
13-1 Electronic Article Surveillance Operating
Characteristics 131
14-1 Accountability Control 138
14-2 Vendor Bid Analysis Matrix 140
xi
|
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| indexdate | 2024-07-09T23:05:23Z |
| institution | BVB |
| isbn | 0750690380 |
| language | Undetermined |
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