Conflict management for libraries: strategies for a positive, productive workplace
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | Undetermined |
| Veröffentlicht: |
Chicago, Ill.
American Library Association
2005
|
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Enth.: When you go to work, you bring more than your lunch from home -- How to identify the actors in the play : all the world's a stage -- The role of unions -- The specter and reality of workplace violence -- The internal candidate -- But she's had such a hard life -- It is obvious we do not matter -- I don't have to listen to this! -- Love in the afternoon -- She's making me feel strange! -- Useless, totally useless! -- Let me do my job! -- What is taking those people so long? -- I've got a great idea for you! -- I'd really like to help Donnie -- This place is a zoo! -- The problem with Eddie -- Totally incompatible? -- Is it really all that important? -- Thou shalt not suffer -- It's happening again -- Developing emotional intelligence : a place to begin -- Planning for, not denial of workplace conflict -- Examining your organizational culture -- Leadership : so much more than management |
| Beschreibung: | XII, 207 S. |
| ISBN: | 083890890X |
Internformat
MARC
| LEADER | 00000nam a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV025976497 | ||
| 003 | DE-604 | ||
| 005 | 20051213000000.0 | ||
| 007 | t | ||
| 008 | 051028s2005 |||| 00||| und d | ||
| 020 | |a 083890890X |9 0-8389-0890-X | ||
| 035 | |a (OCoLC)635960325 | ||
| 035 | |a (DE-599)BVBBV025976497 | ||
| 040 | |a DE-604 |b ger | ||
| 041 | |a und | ||
| 049 | |a DE-525 | ||
| 082 | 0 | |a 023.9 | |
| 100 | 1 | |a Montgomery, Jack G. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Conflict management for libraries |b strategies for a positive, productive workplace |c Jack G. Montgomery and Eleanor I. Cook. With contr. by Pat Wagner ... |
| 264 | 1 | |a Chicago, Ill. |b American Library Association |c 2005 | |
| 300 | |a XII, 207 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Enth.: When you go to work, you bring more than your lunch from home -- How to identify the actors in the play : all the world's a stage -- The role of unions -- The specter and reality of workplace violence -- The internal candidate -- But she's had such a hard life -- It is obvious we do not matter -- I don't have to listen to this! -- Love in the afternoon -- She's making me feel strange! -- Useless, totally useless! -- Let me do my job! -- What is taking those people so long? -- I've got a great idea for you! -- I'd really like to help Donnie -- This place is a zoo! -- The problem with Eddie -- Totally incompatible? -- Is it really all that important? -- Thou shalt not suffer -- It's happening again -- Developing emotional intelligence : a place to begin -- Planning for, not denial of workplace conflict -- Examining your organizational culture -- Leadership : so much more than management | ||
| 700 | 1 | |a Cook, Eleanor I. |e Verfasser |4 aut | |
| 700 | 1 | |a Wagner, Patricia Jean |e Sonstige |4 oth | |
| 700 | 1 | |a Wagner, Patricia Jean |e Sonstige |4 oth | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020359792&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-020359792 | ||
Datensatz im Suchindex
| _version_ | 1804142989206880256 |
|---|---|
| adam_text | CONTENTS
Preface vii
Acknowledgments xi
PART ONE
Types of Library Conflict /
i
Bringing Personal Baggage to Work 7
2
Identifying the Actors: All the World s
a Stage ... 13
3
The Role of I nions 23
4
The Specter and Reality of Workplace
Violence 27
iii
Contents
Stories from the Trenches: The Survey and Scenarios 41
SCENARIO 1
The Internal Candidate 50
SCENARIO 2
But She Has Had Such a Hard Life ... 54
SCENARIO 3
It Is Obvious We Do Not Matter 58
SCENARIO 4
I Don t Have to Listen to This! 62
SCENARIO 5
Love in the Afternoon 67
SCENARIO 6
She Is Making Me Feel Strange! 71
SCENARIO 7
Useless, Totally Useless! 76
SCENARIO 8
Let Me Do My Job! 81
SCENARIO 9
What Is Taking Those People So Long? 86
SCENARIO 10
I ve Got a Great Idea for You! 92
SCENARIO 11
I d Really Like to Help Donnie 96
SCENARIO 12
This Place Is a Zoo! 103
SCENARIO 13
The Problem with Eddie 107
Contents v
SCENARIO 14
Totally Incompatible? 112
SCENARIO 15
Is It Really All That Important? 117
SCENARIO 16
Thou Shalt Not Suffer... 122
SCENARIO 17
It s Happening Again . . . 129
PART THREE
Managing Conflict before It Manages You 137
5
A Place to Begin: Emotional Intelligence 140
6
Planning for Workplace Conflict 161
7
Examining Your Organizational Culture 172
8
Leadership: So Much More Than Management 180
APPENDIX
Library Workplace Conflict Survey
and Results 187
References 195
Index 203
|
| any_adam_object | 1 |
| author | Montgomery, Jack G. Cook, Eleanor I. |
| author_facet | Montgomery, Jack G. Cook, Eleanor I. |
| author_role | aut aut |
| author_sort | Montgomery, Jack G. |
| author_variant | j g m jg jgm e i c ei eic |
| building | Verbundindex |
| bvnumber | BV025976497 |
| ctrlnum | (OCoLC)635960325 (DE-599)BVBBV025976497 |
| dewey-full | 023.9 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 023 - Personnel management |
| dewey-raw | 023.9 |
| dewey-search | 023.9 |
| dewey-sort | 223.9 |
| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02153nam a2200325zc 4500</leader><controlfield tag="001">BV025976497</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20051213000000.0</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">051028s2005 |||| 00||| und d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">083890890X</subfield><subfield code="9">0-8389-0890-X</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)635960325</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV025976497</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">und</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-525</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">023.9</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Montgomery, Jack G.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Conflict management for libraries</subfield><subfield code="b">strategies for a positive, productive workplace</subfield><subfield code="c">Jack G. Montgomery and Eleanor I. Cook. With contr. by Pat Wagner ...</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Chicago, Ill.</subfield><subfield code="b">American Library Association</subfield><subfield code="c">2005</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XII, 207 S.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Enth.: When you go to work, you bring more than your lunch from home -- How to identify the actors in the play : all the world's a stage -- The role of unions -- The specter and reality of workplace violence -- The internal candidate -- But she's had such a hard life -- It is obvious we do not matter -- I don't have to listen to this! -- Love in the afternoon -- She's making me feel strange! -- Useless, totally useless! -- Let me do my job! -- What is taking those people so long? -- I've got a great idea for you! -- I'd really like to help Donnie -- This place is a zoo! -- The problem with Eddie -- Totally incompatible? -- Is it really all that important? -- Thou shalt not suffer -- It's happening again -- Developing emotional intelligence : a place to begin -- Planning for, not denial of workplace conflict -- Examining your organizational culture -- Leadership : so much more than management</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Cook, Eleanor I.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Wagner, Patricia Jean</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Wagner, Patricia Jean</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020359792&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-020359792</subfield></datafield></record></collection> |
| id | DE-604.BV025976497 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T22:40:31Z |
| institution | BVB |
| isbn | 083890890X |
| language | Undetermined |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-020359792 |
| oclc_num | 635960325 |
| open_access_boolean | |
| owner | DE-525 |
| owner_facet | DE-525 |
| physical | XII, 207 S. |
| publishDate | 2005 |
| publishDateSearch | 2005 |
| publishDateSort | 2005 |
| publisher | American Library Association |
| record_format | marc |
| spelling | Montgomery, Jack G. Verfasser aut Conflict management for libraries strategies for a positive, productive workplace Jack G. Montgomery and Eleanor I. Cook. With contr. by Pat Wagner ... Chicago, Ill. American Library Association 2005 XII, 207 S. txt rdacontent n rdamedia nc rdacarrier Enth.: When you go to work, you bring more than your lunch from home -- How to identify the actors in the play : all the world's a stage -- The role of unions -- The specter and reality of workplace violence -- The internal candidate -- But she's had such a hard life -- It is obvious we do not matter -- I don't have to listen to this! -- Love in the afternoon -- She's making me feel strange! -- Useless, totally useless! -- Let me do my job! -- What is taking those people so long? -- I've got a great idea for you! -- I'd really like to help Donnie -- This place is a zoo! -- The problem with Eddie -- Totally incompatible? -- Is it really all that important? -- Thou shalt not suffer -- It's happening again -- Developing emotional intelligence : a place to begin -- Planning for, not denial of workplace conflict -- Examining your organizational culture -- Leadership : so much more than management Cook, Eleanor I. Verfasser aut Wagner, Patricia Jean Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020359792&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Montgomery, Jack G. Cook, Eleanor I. Conflict management for libraries strategies for a positive, productive workplace |
| title | Conflict management for libraries strategies for a positive, productive workplace |
| title_auth | Conflict management for libraries strategies for a positive, productive workplace |
| title_exact_search | Conflict management for libraries strategies for a positive, productive workplace |
| title_full | Conflict management for libraries strategies for a positive, productive workplace Jack G. Montgomery and Eleanor I. Cook. With contr. by Pat Wagner ... |
| title_fullStr | Conflict management for libraries strategies for a positive, productive workplace Jack G. Montgomery and Eleanor I. Cook. With contr. by Pat Wagner ... |
| title_full_unstemmed | Conflict management for libraries strategies for a positive, productive workplace Jack G. Montgomery and Eleanor I. Cook. With contr. by Pat Wagner ... |
| title_short | Conflict management for libraries |
| title_sort | conflict management for libraries strategies for a positive productive workplace |
| title_sub | strategies for a positive, productive workplace |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020359792&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT montgomeryjackg conflictmanagementforlibrariesstrategiesforapositiveproductiveworkplace AT cookeleanori conflictmanagementforlibrariesstrategiesforapositiveproductiveworkplace AT wagnerpatriciajean conflictmanagementforlibrariesstrategiesforapositiveproductiveworkplace |