Challenges of knowledge sharing in practice: a social approach
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Oxford
Chandos Publ.
2007
|
| Ausgabe: | 1. publ. |
| Schriftenreihe: | Chandos information professional series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XVII, 211 S. |
| ISBN: | 1843342847 1843342855 9781843342847 9781843342854 |
Internformat
MARC
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| 245 | 1 | 0 | |a Challenges of knowledge sharing in practice |b a social approach |c Gunilla Widén-Wulff |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a Oxford |b Chandos Publ. |c 2007 | |
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Datensatz im Suchindex
| _version_ | 1817613169024040960 |
|---|---|
| adam_text |
Contents
Preface /x
Acknowledgements xi
List of figures and tables xiii
About the author xvii
Part 1 THEORIES OF INFORMATION SHARING
1 Information sharing in context 3
Information in the organisation 7
Information culture and communication
climate 9
2 Patterns of sharing - enablers and barriers 13
Group identity and motives for sharing 14
Roles, status and experience 15
The role of networks 18
The importance of trust 20
The timing constraints 22
Summary: enablers and barriers 23
3 Social navigation 27
Defining social capital 29
Dimensions of social capital 30
Information sharing and the dimensions of social
capital as an explanatory model 38
Summary 40
Part 2 TWO PRACTICES IN INFORMATION SHARING
4 Introducing the two cases 45
Methods and measures 45
The context of the study 49
Material 52
5 Claims handlers 55
Organisation 55
Description of work tasks and cooperation 61
Main sources in the claims handling department 65
Motives 75
The role of networks: accessibility and reliability 86
The importance of trust 91
Timing 95
Profiles of information sharing in the context of
routine-based work 100
6 Expert organisation 105
Organisation 105
Description of work tasks and cooperation 109
Main sources in the expert organisation 111
Motives 119
The role of networks: accessibility and reliability 127
The importance of trust 131
Timing 133
Profiles of information sharing in the context
of project-based work 140
Part 3 INSIGHTS INTO INFORMATION, KNOWLEDGE
SHARING AND SOCIAL CAPITAL
7 Dimensions of social capital in the two cases 147
Structural dimension 149
Content dimension 154
Relational dimension 158
Making social capital visible 162
8 Social capital and sharing - building structures
for knowledge sharing and its management 167
Motives for information and knowledge sharing 167
Building and managing knowledge-sharing structures 170
9 Importance of the awareness of social capital in
connection with information and knowledge
sharing in today's companies 175
Social capital is a usable tool 176
Developing knowledge management perspectives 177
Today's challenges 179
Appendices
1 Interview protocol: dimensions of social capital and
knowledge sharing 181
2 Questionnaire: group identity aspects 187
References 191
Index 207 |
| any_adam_object | 1 |
| author | Widén-Wulff, Gunilla |
| author_facet | Widén-Wulff, Gunilla |
| author_role | aut |
| author_sort | Widén-Wulff, Gunilla |
| author_variant | g w w gww |
| building | Verbundindex |
| bvnumber | BV025432856 |
| classification_rvk | QP 345 ST 515 |
| ctrlnum | (OCoLC)255638565 (DE-599)BVBBV025432856 |
| dewey-full | 658.4038 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4038 |
| dewey-search | 658.4038 |
| dewey-sort | 3658.4038 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Informatik Wirtschaftswissenschaften |
| edition | 1. publ. |
| format | Book |
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| illustrated | Not Illustrated |
| indexdate | 2024-12-05T15:03:15Z |
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| isbn | 1843342847 1843342855 9781843342847 9781843342854 |
| language | English |
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| spelling | Widén-Wulff, Gunilla Verfasser aut Challenges of knowledge sharing in practice a social approach Gunilla Widén-Wulff 1. publ. Oxford Chandos Publ. 2007 XVII, 211 S. txt rdacontent n rdamedia nc rdacarrier Chandos information professional series Soziales Netzwerk (DE-588)4055762-5 gnd rswk-swf Informationsaustausch (DE-588)4131113-9 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Wissensmanagement (DE-588)4561842-2 gnd rswk-swf Soziales Kapital (DE-588)4510173-5 gnd rswk-swf Unternehmen (DE-588)4061963-1 s Wissensmanagement (DE-588)4561842-2 s Informationsaustausch (DE-588)4131113-9 s Soziales Netzwerk (DE-588)4055762-5 s Soziales Kapital (DE-588)4510173-5 s DE-188 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020051404&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Widén-Wulff, Gunilla Challenges of knowledge sharing in practice a social approach Soziales Netzwerk (DE-588)4055762-5 gnd Informationsaustausch (DE-588)4131113-9 gnd Unternehmen (DE-588)4061963-1 gnd Wissensmanagement (DE-588)4561842-2 gnd Soziales Kapital (DE-588)4510173-5 gnd |
| subject_GND | (DE-588)4055762-5 (DE-588)4131113-9 (DE-588)4061963-1 (DE-588)4561842-2 (DE-588)4510173-5 |
| title | Challenges of knowledge sharing in practice a social approach |
| title_auth | Challenges of knowledge sharing in practice a social approach |
| title_exact_search | Challenges of knowledge sharing in practice a social approach |
| title_full | Challenges of knowledge sharing in practice a social approach Gunilla Widén-Wulff |
| title_fullStr | Challenges of knowledge sharing in practice a social approach Gunilla Widén-Wulff |
| title_full_unstemmed | Challenges of knowledge sharing in practice a social approach Gunilla Widén-Wulff |
| title_short | Challenges of knowledge sharing in practice |
| title_sort | challenges of knowledge sharing in practice a social approach |
| title_sub | a social approach |
| topic | Soziales Netzwerk (DE-588)4055762-5 gnd Informationsaustausch (DE-588)4131113-9 gnd Unternehmen (DE-588)4061963-1 gnd Wissensmanagement (DE-588)4561842-2 gnd Soziales Kapital (DE-588)4510173-5 gnd |
| topic_facet | Soziales Netzwerk Informationsaustausch Unternehmen Wissensmanagement Soziales Kapital |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020051404&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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