Managing performance in the public sector:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London [u.a.]
Routledge
2002
|
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | VIII, 129 S. Ill. |
| ISBN: | 0415300371 041530038X |
Internformat
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| 100 | 1 | |a Bruijn, Hans de |d 1962- |e Verfasser |0 (DE-588)171441117 |4 aut | |
| 240 | 1 | 0 | |a Prestatiemeting in de publieke sector |
| 245 | 1 | 0 | |a Managing performance in the public sector |c Hans de Bruijn |
| 264 | 1 | |a London [u.a.] |b Routledge |c 2002 | |
| 300 | |a VIII, 129 S. |b Ill. | ||
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| 500 | |a Includes bibliographical references and index | ||
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Datensatz im Suchindex
| _version_ | 1804142414666924032 |
|---|---|
| adam_text | Contents
List of illustrations vii
Acknowledgement ix
PART I 1
1 An introduction to performance measurement:
the beneficial effect of performance measurement 3
2 The perverse effects of performance measurement 21
3 The resistance of perverted performance measurement 41
PART H 53
4 Design principles for performance measurement 55
5 Trust and interaction 65
6 Content and variety 81
7 Dynamic: towards lively performance measurement 95
PART HI 113
8 The paradoxes of performance measurement 115
Notes 121
Index 127
Illustrations
Figures
2.1 Consequences of increasing compulsion in the use of
performance measurement for the effectiveness of
performance measurement 36
2.2 Conflict between stability and liveliness/authority of systems
of performance measurement 38
5.1 Trust and interaction: the role of the boundary spanner 76
6.1 Relation between envisaged steering effect and tolerance
of variety 90
6.2 Differentiation in performance measurement 91
7.1 Consequences of a one-sided product or process approach 99
7.2 Product and process: the role of the boundary spanner 102
7.3 A playing field for performance measurement 104
Tables
1.1 Conditions under which performance measurement is
possible and problematic l 3
2.1 Performance measurement involving substitutable and
non-substitutable products 31
2.2 The relation between performance and accounting for it 35
4.1 Three design principles for performance measurement 56
4.2 Performance measurement of products and processes 60
6.1 Acts of violence against staff and sanctions within three
remand centres
viii Illustrations
7.1 First-, second- and third-order changes and matching
rules of the game 109
7.2 The relative meaning of a change of system 111
|
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| dewey-ones | 658 - General management |
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| dewey-sort | 3658.3125 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
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| illustrated | Illustrated |
| indexdate | 2024-07-09T22:31:23Z |
| institution | BVB |
| isbn | 0415300371 041530038X |
| language | English |
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| spelling | Bruijn, Hans de 1962- Verfasser (DE-588)171441117 aut Prestatiemeting in de publieke sector Managing performance in the public sector Hans de Bruijn London [u.a.] Routledge 2002 VIII, 129 S. Ill. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=019965575&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Bruijn, Hans de 1962- Managing performance in the public sector |
| title | Managing performance in the public sector |
| title_alt | Prestatiemeting in de publieke sector |
| title_auth | Managing performance in the public sector |
| title_exact_search | Managing performance in the public sector |
| title_full | Managing performance in the public sector Hans de Bruijn |
| title_fullStr | Managing performance in the public sector Hans de Bruijn |
| title_full_unstemmed | Managing performance in the public sector Hans de Bruijn |
| title_short | Managing performance in the public sector |
| title_sort | managing performance in the public sector |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=019965575&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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