The theory of culture-specific total quality management: quality management in Chinese regions
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Basingstoke [u.a.]
Palgrave
2002
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIV, 164 S. Ill. |
| ISBN: | 0333995538 |
Internformat
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
List of Tables x
List of Figures xi
Acknowledgment xii
Preface xiii
1 Introduction 1
Theoretical foundation of the culture-specific TQM 1
Research objectives 10
Methodology of the study and structure of the book 10
2 Quality and TQM 13
Total quality management 13
The concept of quality 13
Definitions of TQM 16
TQM according to the Gurus 19
A framework for TQM 24
ISO 9000 Quality System Certification 28
Integrating ISO 9000 with TQM 31
The benefits of implementing ISO 9000 33
Impact of TQM on organizational performance 34
Extrinsic impacts of TQM 34
Intrinsic impacts of TQM 35
Difficulties and misconceptions about TQM 37
3 Value, Culture, and Chinese Cultural Values 40
Defining value 40
Defining culture 42
Chinese cultural values in relation to Confucian
teachings based on the value orientation framework 44
Harmony with nature 45
Abasement 47
Situation orientation 48
Respect for authority 49
Interdependence 50
Group orientation 51
vii
viii Contents
Continuity 53
Past time orientation 54
The Doctrine of the Mean and harmony with others 55
Modern Chinese cultural values 56
4 The Theory of Culture-specific TQM 60
Likely relationships between Chinese cultural
values and TQM 60
Previous studies on TQM in a Chinese context 63
Developing the theory of culture-specific TQM 68
ARS theory: theory development 69
ARS theory: empirical testing 70
ARS theory: replication 71
Four-proposition framework of the culture-specific TQM 72
A structural model of Chinese cultural values and TQM 75
5 Research Methodology 76
Samples and data collection method 76
Research instruments 78
The TQM survey: origin and structure 78
The CCV survey: origin and structure 81
Structural equation model 82
Inputs for the structural models 86
6 Data Analysis and Results 89
Characteristics of sampled companies 89
Exploratory factor analysis on the TQM survey 92
Confirmatory factor analysis on the CCV survey 98
Hypothesized model of Chinese cultural values on TQM 104
Alternative model of Chinese cultural values on TQM 110
Conclusion on quantitative findings 111
7 Case Studies 114
An interpretive approach to TQM 114
Case 1:SW Electric 116
Quality climate in SWE 117
Quality processes in SWE 118
Quality methods in SWE 120
Quality results in SWE 121
Case 2: Jinling group company limited 122
Quality climate in Jinling 123
Quality processes in Jinling 125
Contents ix
Quality methods in Jinling 126
Quality results in Jinling 126
Case 3: Dachangjiang group company limited 127
Quality climate in Dachangjiang 128
Quality processes in Dachangjiang 129
Quality methods in Dachangjiang 130
Quality results in Dachangjiang 132
Findings from cases: a Chinese-style TQM 132
8 Summary and Conclusion 142
General orientation of the study 142
Summary of findings 143
Implications and weaknesses of the study and
further research 145
References 149
Index 162
List of Tables
4.1 Likely links between Chinese cultural values and TQM 62
5.1 Coverage of the MBNQA examination criteria
and the ISO 9001 by the TQM survey 79
6.1 Number of companies sampled and response rate 89
6.2 Sampled companies by size, type, and type in detail 90
6.3 Sampled companies by type and size (region specific) 90
6.4 Respondents by sex, age brackets, and job positions 91
6.5 Characteristics of two randomly split sub-samples 91
6.6 Eigenvalues of extracted factors of QC, QP, QM,
and QR items 94
6.7 Eleven factors extracted from the TQM survey 94
6.8 Four factors and item loadings of QC 95
6.9 Three factors and item loadings of QP 96
6.10 Two factors and item loadings of QM 97
6.11 Two factors and item loadings of QR 98
6.12 Factor structures of 11 Chinese cultural values 99
6.13 Unstandardized output of Chinese cultural value model 104
6.14 Unstandardized bootstrap output of hypothesized
full model 109
7.1 Mapping Chinese cultural values with interview
statements 133
x
List of Figures
2.1 The relationship of roles and culture 15
2.2 The concept of quality 16
2.3 TQM model of the department of defense 25
2.4 A comprehensive framework for TQM 29
3.1 Classification of Chinese cultural values 45
4.1 A process model of Chinese cultural values and TQM 75
5.1 A structural model of Chinese cultural values and TQM 83
5.2 An alternative model of Chinese cultural values and TQM 84
6.1 Confirmatory factor analysis model of 11 Chinese
cultural values 103
6.2 Standardized output of Chinese cultural value model 105
6.3 Hypothesized full model of Chinese cultural
values on TQM 107
6.4 Standardized output of full model 108
6.5 Alternative model of Chinese cultural values on TQM 111
6.6 Standardized output of alternative model 112
7.1 Schematic framework of Chinese-style TQM 136
xi
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| indexdate | 2024-07-09T22:30:25Z |
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| isbn | 0333995538 |
| language | English |
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| physical | XIV, 164 S. Ill. |
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| spelling | Noronha, Carlos Verfasser aut The theory of culture-specific total quality management quality management in Chinese regions Carlos Noronha 1. publ. Basingstoke [u.a.] Palgrave 2002 XIV, 164 S. Ill. txt rdacontent n rdamedia nc rdacarrier Interkulturelles Management (DE-588)4343519-1 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf China (DE-588)4009937-4 gnd rswk-swf China (DE-588)4009937-4 g Qualitätsmanagement (DE-588)4219057-5 s Interkulturelles Management (DE-588)4343519-1 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=019919699&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Noronha, Carlos The theory of culture-specific total quality management quality management in Chinese regions Interkulturelles Management (DE-588)4343519-1 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4343519-1 (DE-588)4219057-5 (DE-588)4009937-4 |
| title | The theory of culture-specific total quality management quality management in Chinese regions |
| title_auth | The theory of culture-specific total quality management quality management in Chinese regions |
| title_exact_search | The theory of culture-specific total quality management quality management in Chinese regions |
| title_full | The theory of culture-specific total quality management quality management in Chinese regions Carlos Noronha |
| title_fullStr | The theory of culture-specific total quality management quality management in Chinese regions Carlos Noronha |
| title_full_unstemmed | The theory of culture-specific total quality management quality management in Chinese regions Carlos Noronha |
| title_short | The theory of culture-specific total quality management |
| title_sort | the theory of culture specific total quality management quality management in chinese regions |
| title_sub | quality management in Chinese regions |
| topic | Interkulturelles Management (DE-588)4343519-1 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Interkulturelles Management Qualitätsmanagement China |
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