Verfügbarkeit: Library evaluation

Library evaluation: a casebook and can-do guide

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Bibliographische Detailangaben
Weitere Verfasser:	Wallace, Danny P. (HerausgeberIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	Englewood, Colo. Libraries Unltd. 2001
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	XXV, 237 S. graph. Darst.
ISBN:	1563088622

Internformat

MARC


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Datensatz im Suchindex

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adam_text	LIBRARY EUAIUATION A CASEDOOH AND CAN-DO GUIDE DANNY P. WALLACE DIRECTOR AND PROFESSOR SCHOOL OF LIBRARY AND INFORMATION STUDIES UNIVERSITY OF OKLAHOMA NORMAN CONNIE VAN FLEET ASSOCIATE PROFESSOR SCHOOL OF LIBRARY AND INFORMATION STUDIES UNIVERSITY OF OKLAHOMA NORMAN EDITORS 2001 LIBRARIES UNLIMITED, INC. ENGLEWOOD, COLORADO CONTENTS FIGURES/TABLES/APPENDICES XIII PREFACE XV INTRODUCTION XIX 1ME CULTURE OF EUAIUATION I DANNY P. WALLACE AND CONNIE VAN FLEET ENVIRONMENTAL IMPACT: THE SYSTEMS APPROACH 1 RULES FOR UNDERSTANDING SYSTEMS 2 RANGANATHAN S FIVE LAWS 2 CHARACTERISTICS OF EVALUATION 3 NURTURING THE EVALUATION HABIT 4 THE EVALUATION ACTION PLAN 4 RESOURCES 10 2MEASURING ORGANIZATIONAL EFFECTIUENESS 11 RICHARD E. RUBIN EFFECTIVE ORGANIZATIONS 11 THE SUBJECTIVE CHARACTER OF ORGANIZATIONAL EFFECTIVENESS 12 CRITERIA FOR EFFECTIVENESS AT THE ORGANIZATIONAL LEVEL 13 MODELS OF EFFECTIVENESS 14 GOAL MODEL 15 CRITICAL OR CRUCIAL CONSTITUENCIES MODEL 17 RESOURCE MODEL 18 HUMAN RESOURCE MODEL 19 NATURAL OR OPEN SYSTEMS MODEL 19 DECISION-PROCESS MODEL 20 CUSTOMER SERVICE MODEL 20 SUMMARY 21 RESOURCES 22 VI * CONTENTS 2MEASURING ORGANIZATIONAL EFFECTIUENESS (CONTINUED) METHOD @ A GLANCE: TOTAL QUALITY MANAGEMENT 23 CASE @ A GLANCE: IMPLEMENTING TOTAL QUALITY MANAGEMENT 24 CASE STUDY 2.1: IMPLEMENTING TOTAL QUALITY MANAGEMENT. . . 25 PAULA J. MILLER SETTING 25 IMPETUS 25 METHOD 27 PREPARATORY ACTIVITIES AND PRELIMINARY DECISIONS 27 THE STEPS TO IMPLEMENTATION: TRUST - TRAINING -»* TEAMS -* TOOLS - TARGETS 28 FINDINGS 34 INTERPRETATION 37 ACTIONS 37 EVALUATION 38 A LEARNING ORGANIZATION 38 A SYSTEMS APPROACH TO MANAGEMENT 38 AN OPEN-BOOK MANAGEMENT AND KNOWLEDGE MANAGEMENT 38 WORK OR LIFE ISSUES 38 RESOURCES 39 METHOD @ A GLANCE: FOCUS GROUPS 41 CASE @ A GLANCE: CONDUCTING FOCUS GROUPS 42 CASE STUDY 2.2: CONDUCTING FOCUS GROUPS 43 ROGER VERNV AND CONNIE VAN FLEET CONTEXT 43 DEFINITION 43 ADVANTAGES OF FOCUS GROUPS 43 LIMITATIONS OF FOCUS GROUPS 44 USE OF FOCUS GROUPS 44 PROCESS MODEL 45 PROBLEM DEFINITION 46 AUDIENCE IDENTIFICATION 46 MODERATOR SELECTION 46 QUESTION FORMULATION 47 PARTICIPANT SELECTION 47 FOCUS GROUP SESSIONS 49 DATA INTERPRETATION 49 REPORT GENERATION 49 HOW WERE THE DATA USED? 51 PLANNING YOUR OWN FOCUS GROUP STUDY 51 RESOURCES 51 METHOD @ A GLANCE: USING QUANTITATIVE DATA 52 CASE @ A GLANCE: GATHERING AND PRESENTING COMPARATIVE DATA 53 CASE STUDY 2.3: GATHERING AND PRESENTING COMPARATIVE DATA. . . 54 MARK L. SMITH IMPETUS 54 FINDING LIBRARY DATA 55 SELECTING NONLIBRARY DATA 58 CONTENTS * VII CONCLUSION 59 RESOURCES 60 METHOD @ A GLANCE: STANDARD MEASURES 61 CASE @ A GLANCE: MEASURING LIBRARY SERVICES 62 CASE STUDY 2.4: MEASURING LIBRARY SERVICES 63 JAY BURTON THE MEASUREMENT CONUNDRUM 63 SETTING 63 OHIO S PUBLIC LIBRARIES 63 IMPETUS FOR THE MEASUREMENT PROJECT 64 PROCEDURE 65 HOW DO YOU DO IT? 70 AND FINALLY 71 RESOURCES 71 APPENDIX 2.4.1: MEASURING LIBRARY SERVICES 1998: A JOINT PROJECT OF THE STATE LIBRARY OF OHIO AND THE OHIO LIBRARY COUNCILREFERENCE AND OTHER QUESTIONS 73 REFERENCE AND OTHER QUESTIONS 73 TEST YOURSELF REFERENCE OR OTHER? 77 3EUAIUATING REFERENCE AND INFORMATION SERUICES 79 KATHRYN DANA WATSON INTRODUCTION 79 THE LITERATURE 79 EVALUATION 80 PROCEDURES 81 GENERAL METHODOLOGIES 82 QUANTITATIVE STUDIES . 82 QUALITATIVE STUDIES 82 OBTRUSIVEUNOBTRUSIVE STUDIES 83 SPECIFIC METHODOLOGIES 83 CONCLUSION 84 RESOURCES 85 METHOD @ A GLANCE: STANDARDIZED SURVEY 87 CASE @ A GLANCE: USING THE WISCONSINOHIO REFERENCE EVALUATION PROGRAM 88 CASE STUDY 3.1: USING THE WISCONSINOHIO REFERENCE EVALUATION PROGRAM 89 CAROLYN J. RADCLIFF AND BARBARA F. SCHLOMAN SETTING 89 TODAY S REFERENCE ENVIRONMENT 89 BACKGROUND OF THE WOREP 90 USING THE WOREP 91 METHOD 91 FINDINGS AND INTERPRETATION 93 PATRON PROFILE 93 SUCCESS LEVELS 94 FACTORS ASSOCIATED WITH LESS-THAN-SUCCESSFUL QUESTIONS 95 VIII CONTENTS 3EUAIUATING REFERENCE AND INFORMATION SERUICES (CONTINUED) CASE STUDY 3.1: USING THE WISCONSINOHIO REFERENCE EVALUATION PROGRAM (CONTINUED) FINDINGS AND INTERPRETATION (CONTINUED) PATRON AND LIBRARIAN REPORTS OF PROBLEMS 97 FACTORS ASSOCIATED WITH OBTAINING EXACTLY WHAT WAS WANTED . . . 98 PATRON LEARNING 98 ACTION 100 EVALUATION 101 RESOURCES 102 METHOD @ A GLANCE: UNOBTRUSIVE OBSERVATION 103 CASE @ A GLANCE: ASSESSING REFERENCE BEHAVIORS WITH UNOBTRUSIVE TESTING 104 CASE STUDY 3.2: ASSESSING REFERENCE BEHAVIORS WITH UNOBTRUSIVE TESTING 105 JEFFREY N. GATTEN AND CAROLYN J. RADCLIFF INTRODUCTION 105 BACKGROUND 105 SETTING 106 METHODOLOGY 107 STEP 1: GOALS AND OBJECTIVES 107 STEP 2: LIBRARIES TO BE STUDIED 107 STEP 3: DEVELOP EVALUATION FORM 108 STEP 4: DEVELOP REFERENCE QUESTIONS 110 STEP 5: IDENTIFY AND TRAIN PROXIES 110 STEP 6: ENGAGE IN A REFERENCE TRANSACTION 111 STEP 7: ANALYZE DATA 111 FINDINGS 111 INTERPRETATION 114 CONCLUSION 115 RESOURCES 115 AEUAIUATING COLLECTIONS 117 CONNIE VAN FLEET INTRODUCTION 117 TYPES OF COLLECTION EVALUATION TECHNIQUES 118 DATA-GATHERING TECHNIQUES . . . 119 EXTENT 119 EFFICIENCY 121 QUALITY 122 PERFORMANCE 123 EFFECTIVENESS 126 CONCLUSION 127 RESOURCES 127 CONTENTS IX METHOD @ A GLANCE: QUALITATIVE CRITERIA 129 CASE @ A GLANCE: USING QUALITATIVE CRITERIA TO EVALUATE REFERENCE RESOURCES 130 CASE STUDY 4.1: USING QUALITATIVE CRITERIA TO EVALUATE REFERENCE RESOURCES 131 MIRIAM J. KAHN INTRODUCTION 131 EVALUATION OF REFERENCE SOURCES 132 THE REFERENCE COLLECTION AS A WHOLE 134 CONCLUSION 137 RESOURCES 137 METHOD @ A GLANCE: LIST CHECKING 138 CASE @ A GLANCE: IDENTIFYING LIBRARY POLICY ISSUES WITH LIST CHECKING 139 CASE STUDY 4.2: IDENTIFYING LIBRARY POLICY ISSUES WITH LIST CHECKING 140 BLANE HALLIDAY INTRODUCTION: THE LIST-CHECKING APPROACH 140 AREA OF STUDY AND ORGANIZATIONAL GOALS 141 COLLECTION DEVELOPMENT POLICY 141 THE LISTS 142 COMPARISON OF LISTS 143 PROCEDURE: DEFINING LOCAL APPLICATION 144 WHAT COUNTS 144 FINDINGS 144 ROLLING STONE 200 145 DECISION AREAS 151 CONCLUSION 151 RESOURCES 152 METHOD @ A GLANCE: CITATION/REFERENCE ANALYSIS . . . 153 CASE @ A GLANCE: CONDUCTING A CITATION ANALYSIS 154 CASE STUDY 4.3: CONDUCTING A CITATION ANALYSIS 155 GINA R. BARKETT INTRODUCTION: CITATION ANALYSIS 155 ART HISTORY, SCHOLARSHIP, AND CITATION PRACTICE 155 PROCEDURE 157 SOURCE: ART BULLETIN 157 VARIABLES 157 FINDINGS AND ANALYSIS OF DATA 157 HOME COUNTRIES OF AUTHORS 158 DATE OF PUBLICATION 158 SUBJECT DISCIPLINE 159 FORMAT 160 LANGUAGE 160 COUNTRY OF PUBLICATION 161 DISCUSSION, DECISION AREAS, AND CONCLUSIONS 162 RESOURCES 163 CONTENTS 5EUAIUATING THE UIRTUAI UDRARY COLLECTION 165 ERICA B. LILLY INTRODUCTION 165 THAT WAS THEN 166 ... THIS IS NOW 168 ON THE INTERNET, NOBODY KNOWS YOU RE A DOG 168 LEVELS OF EVALUATION 169 INTELLECTUAL ACCESS 169 LIBRARY USER INSTRUCTION 175 PHYSICAL ACCESS 177 PATRONS WITH DISABILITIES 177 TECHNOLOGICAL ACCESS 177 NETWORK CONNECTION 178 COMPUTER WORKSTATION 178 WEB BROWSER SOFTWARE 178 HTML STANDARDS 179 WEB SERVER LOGS 179 INTERNET FILTERS 179 CONCLUSION 179 RESOURCES 180 METHOD @ A GLANCE: RATING SCALE 18 3 C A S E @ A G L A N C E : D E V E L O P I N G S E A R C H E N G I N E E V A L U A T I O N CRITERIA . ... 1 8 4 CASE STUDY 5.1: DEVELOPING SEARCH ENGINE EVALUATION CRITERIA 185 THOMAS J. FROEHLICH INTRODUCTION 185 SEARCH ENGINE EVALUATION CRITERIA 185 GENERAL CRITERIA FOR EVALUATING SEARCH ENGINES 186 - DATABASE CRITERIA 187 INPUT INTERFACE 188 SEARCH CAPABILITIES 189 OUTPUT AND DISPLAY 190 OTHER EVALUATION CRITERIA 192 DATA SOURCES 192 CONCLUSION 193 RESOURCES 193 APPENDIX 5.1.1: EVALUATION CHECKLIST 194 DATABASE: 194 INPUT INTERFACE: 195 SEARCH CAPABILITIES AND FLEXIBILITY: 196 OUTPUT: 197 HELP/OTHER: 198 OVERALL SCORE 198 METHOD @ A GLANCE: GUIDELINES 199 CASE @ A GLANCE: CREATING ACCESSIBILITY GUIDELINES FOR WEB PAGE DEVELOPERS 200 CONTENTS * XI CASE STUDY 5.2: CREATING ACCESSIBILITY GUIDELINES FOR WEB PAGE DEVELOPERS 201 ERICA B. LILLY AND PAMELA R. MITCHELL THE SETTING 201 IMPETUS 201 ADAPTIVE WORKSTATIONS 202 STANDARDS DEVELOPMENT AT KENT STATE UNIVERSITY 203 METHOD 206 FINDINGS 206 INTERPRETATION 206 ACTION 207 EVALUATION 207 RESOURCES 207 6*THE NATURE OF EUAIUATION 209 DANNY P. WALLACE INTRODUCTION 209 THE CONTEXT FOR EVALUATION 209 THE SOCIETAL CONTEXT 209 THE PROFESSIONAL CONTEXT 210 THE INSTITUTIONAL CONTEXT 210 THE ADMINISTRATIVE CONTEXT 211 THE FUNCTIONAL CONTEXT 211 THE TECHNOLOGICAL CONTEXT 211 THE PATRON CONTEXT 212 ASSIGNING VALUE 212 VALUE AND VALUES 212 VALUE AND BENEFIT 213 VALUE AND GOALS 213 VALUE AND QUALITY 214 VALUE AND QUANTITY 214 APPROACHES TO EVALUATION 215 AD HOC/AS NEEDED/AS REQUIRED 215 EXTERNALLY CENTERED 216 INTERNALLY CENTERED 216 RESEARCH CENTERED 217 EVALUATION AND DECISION MAKING 217 THE NEED FOR DECISIONS 217 AUTHORITY FOR DECISION MAKING 217 TYPES OF DECISIONS 218 EVALUATING DECISIONS 219 RESOURCES 219 BIBLIOGRAPHY . 22 1 INDEX 233
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title_full	Library evaluation a casebook and can-do guide Danny P. Wallace ... eds.
title_fullStr	Library evaluation a casebook and can-do guide Danny P. Wallace ... eds.
title_full_unstemmed	Library evaluation a casebook and can-do guide Danny P. Wallace ... eds.
title_short	Library evaluation
title_sort	library evaluation a casebook and can do guide
title_sub	a casebook and can-do guide
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=019898507&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
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