Performance measurement in library and information services:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London
Aslib
1994
|
| Schriftenreihe: | The Aslib know how series
|
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | VI, 58 S. |
| ISBN: | 0851423299 |
Internformat
MARC
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| 100 | 1 | |a Abbott, Christine |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Performance measurement in library and information services |c Christine Abbott |
| 264 | 1 | |a London |b Aslib |c 1994 | |
| 300 | |a VI, 58 S. | ||
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
1 Introduction 1
2 Why measure Performance? 3
The political imperative 3
Accountability to the parent Institution 4
Accountability to customers 5
Performance indicators and Service level agreements 5
Performance indicators and quality 5
Decision support 6
Performance measurement and Performance appraisal 6
3 Terminology 8
Statistics versus indicators 8
Evaluation and Performance indicators 9
Standards, targets and Performance indicators 9
4 Prerequisites to Performance measurement 10
The library mission Statement 13
5 The library as a System 14
The library as a physical System 14
The library as a collection 14
The library as an information gateway 14
6 Types of indicator 16
Criteria for Performance indicators 26
Comparative indicators 27
Service level and operational Performance indicators 28
Acquisitions 29
Cataloguing and classification 29
Processing 30
Collection maintenance 30
Collection development (including selection,
deselection, and relegation) 31
Information skills training 32
Mediated on-line searching 32
Publications 33
Usage of space 34
Inter-library loans (borrowing) 35
Issue Services 35
Enquiry work 36
Current awareness service/SDI service 37
7 How to develop Performance indicators 38
Involving staff 38
How to get started 38
Use of a consultant 41
Approaching the task 41
8 Data collection and analysis 46
Sources of data 46
Data collection 47
How to organise and manage your data 51
Analysing Performance data 52
Presenting your findings 53
9 Conclusions 55
References 56
|
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| discipline | Allgemeines Wirtschaftswissenschaften |
| format | Book |
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| illustrated | Not Illustrated |
| indexdate | 2024-07-09T22:26:05Z |
| institution | BVB |
| isbn | 0851423299 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-019706002 |
| oclc_num | 610808330 |
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| physical | VI, 58 S. |
| publishDate | 1994 |
| publishDateSearch | 1994 |
| publishDateSort | 1994 |
| publisher | Aslib |
| record_format | marc |
| series2 | The Aslib know how series |
| spelling | Abbott, Christine Verfasser aut Performance measurement in library and information services Christine Abbott London Aslib 1994 VI, 58 S. txt rdacontent n rdamedia nc rdacarrier The Aslib know how series HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=019706002&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Abbott, Christine Performance measurement in library and information services |
| title | Performance measurement in library and information services |
| title_auth | Performance measurement in library and information services |
| title_exact_search | Performance measurement in library and information services |
| title_full | Performance measurement in library and information services Christine Abbott |
| title_fullStr | Performance measurement in library and information services Christine Abbott |
| title_full_unstemmed | Performance measurement in library and information services Christine Abbott |
| title_short | Performance measurement in library and information services |
| title_sort | performance measurement in library and information services |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=019706002&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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