Management ideas ... in brief:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Oxford
Butterworth-Heinemann
1997
|
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 238 S. |
| ISBN: | 0750634502 |
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
Acknowledgements vii
Introduction ix
Prologue: Memo from the chief executive officers
to all employees xiii
1 Snapshots of the competitive environment 1
2 Total quality management 22
3 Benchmarking 48
4 Delivering service excellence 71
5 Business process re-engineering 93
6 Performance measurement 117
7 Empowerment 138
8 The horizontal organization 163
9 The learning organization 175
10 Teaming for business success 191
11 The knowledge era: computers and
communications systems 213
Epilogue: Memo from all employees to the
chief executive officers 224
Index 229
|
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