Car launch: the human side of managing change
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York <<[u.a.]>>
Oxford Univ. Press
2000
|
| Schriftenreihe: | The learning history library
|
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXVIII, 222 S. graph. Darst. |
| ISBN: | 0195129466 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV024485601 | ||
| 003 | DE-604 | ||
| 005 | 20090910 | ||
| 007 | t | ||
| 008 | 090924s2000 d||| |||| 00||| eng d | ||
| 020 | |a 0195129466 |9 0-19-512946-6 | ||
| 035 | |a (OCoLC)246081416 | ||
| 035 | |a (DE-599)BVBBV024485601 | ||
| 040 | |a DE-604 |b ger |e rakwb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-83 | ||
| 082 | 0 | |a 629.20684 | |
| 100 | 1 | |a Roth, George |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Car launch |b the human side of managing change |c George Roth ; Art Kleiner |
| 264 | 1 | |a New York <<[u.a.]>> |b Oxford Univ. Press |c 2000 | |
| 300 | |a XXVIII, 222 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a The learning history library | |
| 700 | 1 | |a Kleiner, Art |d 1954- |e Verfasser |0 (DE-588)111982656X |4 aut | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018461075&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-018461075 | ||
Datensatz im Suchindex
| _version_ | 1804140477704830976 |
|---|---|
| adam_text | CONTENTS Preface xi
Acknowledgments xxi
Cast of Characters xxv
INTRODUCTION 1
Chapter 1: Introduction 3
This section of Car Launch introduces the executives and man¬
agers at AutoCo, a major automobile company, who decided to
build on their interest in systems thinking and create a car
launch that actually got the vehicle into the market without
unnecessary stress and burnout.
Themes of the Epsilon Learning History 3
how to read a learning history 5
Foreword 7
Epsilon s noticeable results, 1991-1994 9
Origins of Epsilons learning project 11
CAR LAUNCH ^___ _19
Chapter 2: Hard Results, Soft Concerns 21
This section shows how the Epsilon car launch team gradually
discovered themselves facing an unprecedented challenge. To
vi ? CAR LAUNCH
achieve k hard (high-quality technical) results, they would
have to put into practice a soft conceptual approach, based
on good communication, openness, honesty, trust, and superi¬
or relationships within the team.
Learning in the core team (Jan. 1992-Sf.pt. 1992) 21
Box 2-1: What are systems archetypes? 22
Box 2-2: What are the ladder of inference and the 24
left-hand column ?
The System map (Learning Team meeting, August, 1992) 26
Box 2-3: What are affinity diagrams and K.J.s ? 26
The transition to openness 29
Box 2-4: Problem solutions vs. problem articulation 30
Box 2-5: The core team s view of parts behind schedule 32
Creating the atmosphere of trust and cooperation 34
Behavioral versus technical: A zero-sum game? 37
The dilemma of integrating process and
engineering knowledge 39
Chapter 3: Setting an Example of Non-Authoritarian 41
Leadership
The two senior-most managers within the Epsilon launch team
were praised, repeatedly, for their change in behavior. They not
only said they believed in openness and honesty, but acted in
ways that showed they believed in the value of those principles.
In this chapter, Epsilon team members described the impact this
had on them, on the project, and on the managers them¬
selves—and the devastating consequences of occasional slip-
hacks into old forms of heavy-handed management.
Leadership roles: Modeling new behavior
44
What made it possible for leaders to change their
behavior effectively?
CONTENTS ? v:
Modeling new behavior: I don t trust you. 48
Damage from backsliding 50
Chapter 4: Learning Labs: Teaching Techniques for 53
Thinking Differently
In this chapter, participants in the learning labs conducted by
MIT researchers describe their experiences. How much did the
labs improve their capabilities, and how much did those
improvements affect their work on the car? Finally, how much
did they feel the learning lab techniques affected their attitudes
about learning and work? The design and practice of the labs
themselves is also covered in a way that can help any other
team see the possibilities and some of the pitfalls.
Designing the learning labs 53
Box 4-1: What are learning laboratories ? 54
Box 4-2: Agenda for a learning lab 56
Choosing learning lab participants 58
The systems archetypes and systems thinking skills 58
Box 4-3: Mapping the tragedy of the power supply 60
The ladder of inference and mental models skills 63
The Management Flight Simulators 65
Box 4-4: What is a management flight simulator ? 66
Reinforcement: A learning room 68
Learning Labs: How did they contribute to the
change process? 69
Chapter 5: Combining Engineering Innovation with 73
Human Relations: The Harmony Buck
An innovation developed by the Epsilon team, the harmony
buck, has become standard practice at AutoCo. This is a new
form of development prototype, in which engineers from different
viii ? CAR LAUNCH
specialized component groups can fit and test their parts on a
common model, early in the process and explore joint issues
and problems. This chapter suggests that cross-functional
innovations are possible because of two factors: a willingness
to break established methods, and tangible opportunities to col¬
laborate across functional lines.
Getting approval: building confidence to make a case 74
for taking a risk
Box 5-1: What is a harmony buck process? 76
Implementation reveals resistance within the team 77
The harmony buck as a communication tool 78
Expanding the collaborators 79
The second harmony buck: Approval and decline 82
Chapter 6: Partnerships 85
This chapter focuses on two outstanding efforts to develop close
partnership relationships inside and outside the Epsilon team.
These two innovations, a market research clinic and a colloca¬
tion effort, show how physically changing the infrastructure is
not sufficient in itself. It s also necessary to develop new habits
and attitudes.
The market research clinic 85
Collocation: Opening a new realm of issues 87
Chapter 7: Process Innovation in the Context of 91
a Large Organization
As the Epsilon leaders came to feel isolated from the rest of the
AutoCo culture, they dealt with conflicting and mixed signals
from their AutoCo bosses. They opted for a strategy of shutting
themselves away, hoping that results would speak for them¬
selves. But in the end, the leaders were disappointed; they did
not get the recognition and opportunities that many people felt
they deserved and they left the company. This chapter explores
why, and how, innovative teams and their executive leaders
might develop more effective relationships.
contents ?
Positioning the purpose of the team 92
Engaging senior management 93
Evaluating Epsilon: Miscommunications and 96
misunderstandings
Implementing the new change request policy 99
Epsilon is Out of control! 101
Freezing and reducing the change requests 104
The early retirements 105
In the end : Assessing the influence of innovation 108
Appendix: Some initial questions for group discussions 112
prior to moving forward with learning initiatives
COMMENTARIES H3
In these chapters, leading management thinkers consider the
AutoCo Epsilon story from three critical theoretical perspectives.
From the standpoint of organizational learning, MIT lecturer
Peter Senge (author of The Fifth Disciplined describes the way
this story illuminates the natural cycle of growth for corporate
innovation. Rosabeth Moss Kanter of the Harvard Business School
offers a strategist s view of the opportunities and pitfalls that
faced the Epsilon team—and its lessons about sustaining feasible
change from the middle levels of a hierarchy. Finally, George
Roth of MIT and the University of New Hampshire draws upon
the insights of action science pioneer Chris Argyris to ask-
Where are the limits placed on innovation by management
defensiveness? And how can that defensiveness be broached?
Chapter 8: Practice Without Preaching Peter Senge 115
Chapter 9: Why the Battle Was Won, But the War
Was Lost Rosabeth Moss Kanter 137
Chapter 10: Challenging the Catch-22 Inside Ourselves 149
George Roth
x ? CAR LAUNCH
DISCUSSION GUIDE 177
Chapter 11: A Reader s Guide for Using the AutoCo 179
Epsilon Project Learning History in Organizations
The context of AutoCo Epsilon 181
Putting reflection on the corporate agenda 185
The learning history process 187
Learning theory and the learning history 193
The theory underneath the learning history 195
Guidelines for learning history conversations 203
Endnotes 213
|
| any_adam_object | 1 |
| author | Roth, George Kleiner, Art 1954- |
| author_GND | (DE-588)111982656X |
| author_facet | Roth, George Kleiner, Art 1954- |
| author_role | aut aut |
| author_sort | Roth, George |
| author_variant | g r gr a k ak |
| building | Verbundindex |
| bvnumber | BV024485601 |
| ctrlnum | (OCoLC)246081416 (DE-599)BVBBV024485601 |
| dewey-full | 629.20684 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 629 - Other branches of engineering |
| dewey-raw | 629.20684 |
| dewey-search | 629.20684 |
| dewey-sort | 3629.20684 |
| dewey-tens | 620 - Engineering and allied operations |
| discipline | Verkehr / Transport |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01134nam a2200301 c 4500</leader><controlfield tag="001">BV024485601</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20090910 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">090924s2000 d||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0195129466</subfield><subfield code="9">0-19-512946-6</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)246081416</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV024485601</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-83</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">629.20684</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Roth, George</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Car launch</subfield><subfield code="b">the human side of managing change</subfield><subfield code="c">George Roth ; Art Kleiner</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York <<[u.a.]>></subfield><subfield code="b">Oxford Univ. Press</subfield><subfield code="c">2000</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XXVIII, 222 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">The learning history library</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Kleiner, Art</subfield><subfield code="d">1954-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)111982656X</subfield><subfield code="4">aut</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018461075&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-018461075</subfield></datafield></record></collection> |
| id | DE-604.BV024485601 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T22:00:36Z |
| institution | BVB |
| isbn | 0195129466 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-018461075 |
| oclc_num | 246081416 |
| open_access_boolean | |
| owner | DE-83 |
| owner_facet | DE-83 |
| physical | XXVIII, 222 S. graph. Darst. |
| publishDate | 2000 |
| publishDateSearch | 2000 |
| publishDateSort | 2000 |
| publisher | Oxford Univ. Press |
| record_format | marc |
| series2 | The learning history library |
| spelling | Roth, George Verfasser aut Car launch the human side of managing change George Roth ; Art Kleiner New York <<[u.a.]>> Oxford Univ. Press 2000 XXVIII, 222 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier The learning history library Kleiner, Art 1954- Verfasser (DE-588)111982656X aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018461075&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Roth, George Kleiner, Art 1954- Car launch the human side of managing change |
| title | Car launch the human side of managing change |
| title_auth | Car launch the human side of managing change |
| title_exact_search | Car launch the human side of managing change |
| title_full | Car launch the human side of managing change George Roth ; Art Kleiner |
| title_fullStr | Car launch the human side of managing change George Roth ; Art Kleiner |
| title_full_unstemmed | Car launch the human side of managing change George Roth ; Art Kleiner |
| title_short | Car launch |
| title_sort | car launch the human side of managing change |
| title_sub | the human side of managing change |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018461075&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT rothgeorge carlaunchthehumansideofmanagingchange AT kleinerart carlaunchthehumansideofmanagingchange |