The loyalty link: how loyal employees create loyal customers
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York, NY [u.a.]
Wiley
1997
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | IX, 198 S. |
| ISBN: | 0471163899 |
Internformat
MARC
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
Introduction I
1 Customer Satisfaction 9
The Panacea That Isn t Working
2 Looking for E-Gaps 26
An Inside Look at Customer Loyally
3 Customer Loyalty 42
The Employee Connection
4 The Loyalty-Deficit Cycle 55
5 Breaking the Loyalty-Deficit Cycle 63
6 Making People Count [ 80 /
The Basics of a Loyalty-Driven Culture
7 Congratulations, You re Empowered 1 16
A Loyally-Based Look at Employee Empowerment
8 Adding Team Power to the Loyalty Link 146
9 Putting the Loyalty Link to Work in
Your Company 165
10 Final Thoughts 190
Index 195
ix
|
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| author | MacCarthy, Dennis G. |
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| illustrated | Not Illustrated |
| indexdate | 2024-07-09T22:00:26Z |
| institution | BVB |
| isbn | 0471163899 |
| language | English |
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| physical | IX, 198 S. |
| publishDate | 1997 |
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| publisher | Wiley |
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| spelling | MacCarthy, Dennis G. Verfasser aut The loyalty link how loyal employees create loyal customers Dennis G. McCarthy New York, NY [u.a.] Wiley 1997 IX, 198 S. txt rdacontent n rdamedia nc rdacarrier Loyalität (DE-588)4168194-0 gnd rswk-swf Kundenbindung (DE-588)4384508-3 gnd rswk-swf Mitarbeiter (DE-588)4120744-0 gnd rswk-swf Arbeitsverhalten (DE-588)4202523-0 gnd rswk-swf Mitarbeiter (DE-588)4120744-0 s Loyalität (DE-588)4168194-0 s Arbeitsverhalten (DE-588)4202523-0 s Kundenbindung (DE-588)4384508-3 s DE-188 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018453304&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | MacCarthy, Dennis G. The loyalty link how loyal employees create loyal customers Loyalität (DE-588)4168194-0 gnd Kundenbindung (DE-588)4384508-3 gnd Mitarbeiter (DE-588)4120744-0 gnd Arbeitsverhalten (DE-588)4202523-0 gnd |
| subject_GND | (DE-588)4168194-0 (DE-588)4384508-3 (DE-588)4120744-0 (DE-588)4202523-0 |
| title | The loyalty link how loyal employees create loyal customers |
| title_auth | The loyalty link how loyal employees create loyal customers |
| title_exact_search | The loyalty link how loyal employees create loyal customers |
| title_full | The loyalty link how loyal employees create loyal customers Dennis G. McCarthy |
| title_fullStr | The loyalty link how loyal employees create loyal customers Dennis G. McCarthy |
| title_full_unstemmed | The loyalty link how loyal employees create loyal customers Dennis G. McCarthy |
| title_short | The loyalty link |
| title_sort | the loyalty link how loyal employees create loyal customers |
| title_sub | how loyal employees create loyal customers |
| topic | Loyalität (DE-588)4168194-0 gnd Kundenbindung (DE-588)4384508-3 gnd Mitarbeiter (DE-588)4120744-0 gnd Arbeitsverhalten (DE-588)4202523-0 gnd |
| topic_facet | Loyalität Kundenbindung Mitarbeiter Arbeitsverhalten |
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