Caruana, A., & Pitt, L. F. (1994). Excellence, market orientation, some aspects of service quality and their effect on performance in service companies: Propositions and a model. Henley The Management College.
Chicago-Zitierstil (17. Ausg.)Caruana, Albert, und Leyland F. Pitt. Excellence, Market Orientation, Some Aspects of Service Quality and Their Effect on Performance in Service Companies: Propositions and a Model. Henley-on-Thames: Henley The Management College, 1994.
MLA-Zitierstil (9. Ausg.)Caruana, Albert, und Leyland F. Pitt. Excellence, Market Orientation, Some Aspects of Service Quality and Their Effect on Performance in Service Companies: Propositions and a Model. Henley The Management College, 1994.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.