Managing customer expectations of service quality: does it make a difference?
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Henley-on-Thames
Henley The Management College
1994
|
| Schriftenreihe: | Henley working paper series
4/94 |
| Beschreibung: | 21 Bl. |
Internformat
MARC
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| 100 | 1 | |a Pitt, Leyland F. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Managing customer expectations of service quality |b does it make a difference? |c by Leyland F. Pitt ; Albert Caruana and Arthur Money |
| 264 | 1 | |a Henley-on-Thames |b Henley The Management College |c 1994 | |
| 300 | |a 21 Bl. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 1 | |a Henley working paper series |v 4/94 | |
| 700 | 1 | |a Caruana, Albert |e Verfasser |4 aut | |
| 700 | 1 | |a Money, Arthur |e Verfasser |4 aut | |
| 810 | 2 | |a Henley The Management College <Henley-on-Thames> |t Henley working paper series |v 4/94 |w (DE-604)BV024376841 |9 4/94 | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-018445333 | ||
Datensatz im Suchindex
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| any_adam_object | |
| author | Pitt, Leyland F. Caruana, Albert Money, Arthur |
| author_facet | Pitt, Leyland F. Caruana, Albert Money, Arthur |
| author_role | aut aut aut |
| author_sort | Pitt, Leyland F. |
| author_variant | l f p lf lfp a c ac a m am |
| building | Verbundindex |
| bvnumber | BV024469341 |
| ctrlnum | (OCoLC)832164437 (DE-599)BVBBV024469341 |
| format | Book |
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| id | DE-604.BV024469341 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T22:00:15Z |
| institution | BVB |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-018445333 |
| oclc_num | 832164437 |
| open_access_boolean | |
| owner | DE-83 |
| owner_facet | DE-83 |
| physical | 21 Bl. |
| publishDate | 1994 |
| publishDateSearch | 1994 |
| publishDateSort | 1994 |
| publisher | Henley The Management College |
| record_format | marc |
| series2 | Henley working paper series |
| spelling | Pitt, Leyland F. Verfasser aut Managing customer expectations of service quality does it make a difference? by Leyland F. Pitt ; Albert Caruana and Arthur Money Henley-on-Thames Henley The Management College 1994 21 Bl. txt rdacontent n rdamedia nc rdacarrier Henley working paper series 4/94 Caruana, Albert Verfasser aut Money, Arthur Verfasser aut Henley The Management College <Henley-on-Thames> Henley working paper series 4/94 (DE-604)BV024376841 4/94 |
| spellingShingle | Pitt, Leyland F. Caruana, Albert Money, Arthur Managing customer expectations of service quality does it make a difference? |
| title | Managing customer expectations of service quality does it make a difference? |
| title_auth | Managing customer expectations of service quality does it make a difference? |
| title_exact_search | Managing customer expectations of service quality does it make a difference? |
| title_full | Managing customer expectations of service quality does it make a difference? by Leyland F. Pitt ; Albert Caruana and Arthur Money |
| title_fullStr | Managing customer expectations of service quality does it make a difference? by Leyland F. Pitt ; Albert Caruana and Arthur Money |
| title_full_unstemmed | Managing customer expectations of service quality does it make a difference? by Leyland F. Pitt ; Albert Caruana and Arthur Money |
| title_short | Managing customer expectations of service quality |
| title_sort | managing customer expectations of service quality does it make a difference |
| title_sub | does it make a difference? |
| volume_link | (DE-604)BV024376841 |
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