Overcoming barriers: lifeline seismic improvement programs
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Reston, Va.
American Soc. of Civil Engineers
1999
|
| Schriftenreihe: | Technical Council on Lifeline Earthquake Engineering monograph
13 |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XI, 292 S. graph. Darst. |
| ISBN: | 0784403996 |
Internformat
MARC
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| 100 | 1 | |a Taylor, Craig E. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Overcoming barriers |b lifeline seismic improvement programs |c Craig Taylor, Elliott Mittler and Le Val Lund |
| 264 | 1 | |a Reston, Va. |b American Soc. of Civil Engineers |c 1999 | |
| 300 | |a XI, 292 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 1 | |a Technical Council on Lifeline Earthquake Engineering monograph |v 13 | |
| 655 | 7 | |0 (DE-588)4113937-9 |a Hochschulschrift |2 gnd-content | |
| 700 | 1 | |a Mittler, Elliott |e Verfasser |4 aut | |
| 700 | 1 | |a Lund, Le Val |e Verfasser |4 aut | |
| 830 | 0 | |a Technical Council on Lifeline Earthquake Engineering monograph |v 13 |w (DE-604)BV024378914 |9 13 | |
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-018438073 | ||
Datensatz im Suchindex
| _version_ | 1804140446069293059 |
|---|---|
| adam_text | CONTENTS
Acknowledgements ix
The Authors x
Glossary of terms xi
Attributions of verbatim quotations xii
Conventions for tables xii
Summary 1
1 Introduction 5
1.1 Background to the study 5
1.1.1 Non take-up amongst older people 7
1.2 Aims and scope of the study 7
1.3 Summary of the design and method 8
1.3.1 The basis for identifying ENRs 9
1.4 This report 10
2 ENRs and their circumstances 11
2.1 Changes in status since first being identified as ENRs 11
2.2 Current circumstances of non-claimants 12
2.2.1 Sex and age 13
2.2.2 Household composition 13
2.2.3 Tenure 13
2.2.4 Self-reported health 14
2.2.5 Sources and levels of income 14
2.2.6 Hardship 16
3 Barriers to the take-up of Income Support: An overview 21
3.1 Overview of the barriers to take-up 21
3.2 The perspectives of the advisors 24
3.3 The spectrum of resistance to claiming 25
3.3.1 Quantifying the resistance spectrum 28
3.4 Characteristics of non-claimant resister groups 30
3.4.1 Age 30
3.4.2 Income. 30.
3.4.3 Hardship, . 30 .
4 Attitudes, perceptions and images as barriers to take-up 33
4.1 Overview cif attifedes • 33
4.2 Independence, self sufficiency and pride 35
4.2.1 A reluctance to afk.Jijr-help 36
4.2.2 A reluctance to admit to any inability to manage, or to being
needy 36
iii
4.2.3 Income Support considered to be a charity rather than an
entitlement 31
4.2.4 Concern about what others might think 38
4.2.5 Fear of making an inappropriate claim 38
4.2.6 Help from family 40
4.3 Influential images and associations 41
4.3.1 Receiving benefits in general 4i
4.3.2 Receiving Income Support in particular 42
4.3.3 Images of people who claim benefits 42
4.3.4 Images of the social (the BA /DSS, benefit administrators) 43
4.4 Attitudes towards other state financial support 43
4.4.1 Comparison with Retirement Pension 43
4.4.2 Comparisons with Housing Benefit and Council
Tax Benefit 44
4.4.3 Comparisons with disability and health related benefits 45
5 Knowledge and procedures 47
5.1 Lack of awareness about Income Support 47
5.1.1 Lack of awareness about passported benefits 48
5.2 Misconception about eligibility and entitlement 50
5.2.1 Lack of clarity about intended recipients of Income Support 50
5.2.2 Perceived reasons for ineligibility 51
5.2.3 Being notified about eligibility and entitlement 52
5.3 The claim process as a disincentive to claim 53
5.3.1 The Benefit Office 56
5.3.2 Physical access problems 51
5.3.3 Being interviewed by a Social Security official at home 51
5.3.4 Completing the claim form 58
5.3.5 Disclosure of personal and financial information 59
5.4 Uncertainty about the outcomes of claims 60
6 Triggers to claiming Income Support 63
6.1 What initially prompted the claim for Income Support 63
6.2 Encouragement from others 64
6.2.1 Overview 64
6.2.2 Consulting with professionals 65
6.2.3 Consulting relatives or friends 66
6.3 Improvements to the claims process 67
7 Suggested ways to increase take-up 69
7.1 The wider picture 69
7.1.1 A wish for automatic direct payment with no need to claim 69
7.1.2 An increased pension for all, with no need for Income
Support 70
7.1.3 An holistic strategy: one claim application for all entitled
benefits 70
iy
7.1.4 Addressing the image problem of the benefit administrator 70
7.2 Changing practical aspects of the existing claim process 71
7.2.1 Overview 71
7.2.2 Simplification and help with claims procedures 71
7.2.3 Home visits with appropriate staff 72
7.2.4 Specialist help for older people, separate from other claimants 72
7.3 Publicity, targeting and timeliness 74
7.3.1 The need for active promotion 74
7.3.2 Suggested avenues of publicity 74
7.3.3 The targeting of publicity 76
7.3.4 Timeliness 77
7.4 Presentational angles and issues 77
7.4.1 A positive emphasis on entitlement and independence 77
7.4.2 The name Income Support 78
7.4.3 Particular angles to include in promotion 78
References 79
Appendix A - The qualitative samples 81
Appendix B - The quantitative survey 83
Appendix C - Fieldwork instruments 95
Other research reports available 109
LIST OF TABLES
Table 2.1 Current Income Support status 11
Table 2.2 Sex and age of non-claimants 13
Table 2.3 Household composition by sex of respondent 13
Table 2.4 Tenure by household type 14
Table 2.5 Various aspects of self-reported health 14
Table 2.6 Receipt of state benefits 15
Table 2.7 Other sources of income 15
Table 2.8 Income from all sources 16
Table 2.9 Respondents assessment of own current financial
situation 17
Table 2.10 Types of items that people could not afford 17
y
Table 2.11 Types of items needing replacement 18
Table 2.12 Summary of hardship indicators 19
Table 2.13 Sources of borrowing 19
Table 3.1 Claimant status and levels of resistance 29
Table 3.2 Resister groups by age 30
Table 3.3 Income from all sources 30
Table 3.4 Respondents assessment of own current financial
situation 31
Table 3.5 Summary of hardship indicators among resister
groups 31
Table 4.1 Whether claiming Income Support affects financial
independence 35
Table 4.2 Financial help from family 40
Table 4.3 Receipt of means-tested benefits 45
Table 5.1 Whether encountered sources of information about Income
Support 47
Table 5.2 Unprompted awareness of passported benefits 49
Table 5.3 Prompted recognition of passported benefits 49
Table 5.4 Whether passported benefits make a claim more
worthwhile 50
Table 5.5 Take up of passported benefits 50
Table 5.6 Perceptions of which groups are intended recipients for
Income Support 51
Table 6.1 What initially prompted claims for Income Support 63
Table 6.2 Others consulted about the idea of claiming Income
Support 65
Table 6.3 Types of professional organisations/individuals
consulted 65
Table 6.4 Effect of consulting professional organisations/
individuals 66
vj
Table 6.5 Relatives and friends consulted 66
Table 6.6 Effect of consulting relatives and friends 66
Table 6.7 Improvements that would encourage people to claim 67
Table 6.8 The one improvement most likely to encourage a
claim 68
Table A.I Characteristics of the qualitative sample 80
Table B.I Response rates 86
Table B.2 Extraction of Stage I factor 89
Table B.3 Extraction of Stage II factor 90
Table B.4 Main factor analysis: extraction of final factor 91
Table B.5 Loadings on the final factor 92
Table B.6 Loadings on the final factor (revised) 92
Table B.7 Numbers in each resister group 93
LIST OF FIGURES
Figure 3.1 Barriers to claiming Income Support: a summary 23
Figure 4.1 Summary of attitudes to claiming Income Support 34
Figure 4.2 Whether Income Support seen as entitlement or
charity 38
Figure 4.3 The need for certainty over entitlement status 39
Figure 5.1 Views on aspects of the claim process - 1 55
Figure 5.2 Views on aspects of the claim process - 2 55
Figure 5.3 Likelihood of claiming Income Support by estimated size
of entitlement 61
Figure 5.4 Resister groups likelihood of making a claim for Income
Support 61
Figure B.I Factor scores and resister groups 93
vji
|
| any_adam_object | 1 |
| author | Taylor, Craig E. Mittler, Elliott Lund, Le Val |
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| publishDate | 1999 |
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| series | Technical Council on Lifeline Earthquake Engineering monograph |
| series2 | Technical Council on Lifeline Earthquake Engineering monograph |
| spelling | Taylor, Craig E. Verfasser aut Overcoming barriers lifeline seismic improvement programs Craig Taylor, Elliott Mittler and Le Val Lund Reston, Va. American Soc. of Civil Engineers 1999 XI, 292 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Technical Council on Lifeline Earthquake Engineering monograph 13 (DE-588)4113937-9 Hochschulschrift gnd-content Mittler, Elliott Verfasser aut Lund, Le Val Verfasser aut Technical Council on Lifeline Earthquake Engineering monograph 13 (DE-604)BV024378914 13 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018438073&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Taylor, Craig E. Mittler, Elliott Lund, Le Val Overcoming barriers lifeline seismic improvement programs Technical Council on Lifeline Earthquake Engineering monograph |
| subject_GND | (DE-588)4113937-9 |
| title | Overcoming barriers lifeline seismic improvement programs |
| title_auth | Overcoming barriers lifeline seismic improvement programs |
| title_exact_search | Overcoming barriers lifeline seismic improvement programs |
| title_full | Overcoming barriers lifeline seismic improvement programs Craig Taylor, Elliott Mittler and Le Val Lund |
| title_fullStr | Overcoming barriers lifeline seismic improvement programs Craig Taylor, Elliott Mittler and Le Val Lund |
| title_full_unstemmed | Overcoming barriers lifeline seismic improvement programs Craig Taylor, Elliott Mittler and Le Val Lund |
| title_short | Overcoming barriers |
| title_sort | overcoming barriers lifeline seismic improvement programs |
| title_sub | lifeline seismic improvement programs |
| topic_facet | Hochschulschrift |
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