Usability of speech dialog systems: listening to the target audience ; with 12 tables
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Berlin [u.a.]
Springer
2008
|
| Schriftenreihe: | Signals and communication technology
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | X, 175 S. Ill., graph. Darst. |
| ISBN: | 9783540783435 |
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| adam_text | IMAGE 1
:FF-2- T-T
THOMAS HEMPEL (ED.)
USABILITY OF SPEECH DIALOG SYSTEMS
LISTENING TO THE TARGET AUDIENCE
WITH 14 FIGURES AND 12 TABLES
~Q-)
~ SPRINGER
IMAGE 2
CONTENT
1 WHO, WHY AND HOW OFTEN? KEY ELEMENTS FOR THE DESIGN OF A SUCCESSFUL
SPEECH APPLICATION TAKING ACCOUNT OF THE TARGET GROUPS 1
1.1 INTRODUCTION . 3
1.2 QUALITY ASSURANCE FOR THE DEVELOPMENT OF IVR SYSTEMS - A PROCEDURAJ
MODEL............................... 5
1.2.1 ANALYSIS OF REQUIREMENTS AND SPECIFICALION........... 6
1.2.2 IMPLEMENTATION AND PRODUCTION 7
1.2.3
DEJIVERY...................................................................
8
1.3 HOW TO COLLECT THE KEY INFORMATION FOR DESIGN FOR A TARGET GROUP 9
1.3.1 SPEAKER CLASSIFICATION: PARAMETERS AND METHODS 11 1.3.2 MATURITY
OF SPEAKER CLASSIFICATION.......................... 13
1.4 HOW TO DESIGN DIALOGUES FUER A TARGET GROUP.................... 16
1.4.1 HOW LO CONSIDER THE CALLER S ABILITY TO INLERACT.... 16 1.4.2 HOW
TO FULFILL THE CALLER S EXPECTATIONS AND NEEDS 18
1.4.3 HOW TO CONSIDER THE USER S LINGUISTIC BACKGROUND 20
1.5 ELEVEN RECOMMENDATIONS FOR DESIGN FOR A TARGET GROUP 20
1.5.1 MIXED INITIATIVE VS. DIRECTED DIALOG 20
1.5.2 STRATEGIES FOR FEEDBACK AND CONFIRMATION 24
1.5.3 STRUCTURING THE MENU TREE 27
1.5.4 ESCALATION- AND HELP-STRATEGIES 28
1.5.5 DEGREE OF AUTOMATION 29
1.5.6 POLITENESS-, MOTIVATION AND DE-ESCALATION-STRATEGIES 30
1.5.7 WORDING,
PHRASING................................................... 30
1.5.8 PERSONA DESIGN 31
1.5.9 BACKGROUND MUSIC, JINGLES 33
1.5.10 CONTENT 34
1.5.11 MULTILINGUAL SERVICES 34
1.6 DISCUSSION AND
CONCLUSION................................................. 35
ACKNOWLEDGEMENTS......................................................................
37
REFERENCES........... 37
IMAGE 3
3
VI CONTENT
2 EXPERIENCES OF DESIGNING A SPEECH USER INTERFACE FOR A SMART HORNE
ENVIRONRNENT.................*............................, 41
4.3 4.4
DATA F DATA F
2. I INTRODUCTION 2.2 BASIC REQUIREMENTS 2.2.1 AIM OF THE SYSTEM -
COMERSTONES 2.2.2 EXPECTED USER GROUPS
2.2.3 CORPORATE DESIGN 2.2.4 PERSONA OF THE SYSTEM 2.2.5 SYSTEM OUTPUT
2.3 DIALOG STRATEGIES
2.3. I KEYWORDS 2.3.2 INFORMATION GATHERING STRATEGY 2.3.3 STANDARD
DIALOG HANDLING 2.3.4 EXCEPTIONAL DIALOG HANDLING
2.3.5 ADDITIONAL MODALITIES 2.4 TECHNICAL REALIZATION 2.4. I COMPONENTS
OF THE INSPIRE SYSTEM 2.4.2 SYSTEM EXTENSION
2.4.3 PERFORMANCE 2.5 FINAL CHECK 2.5.1 SYSTEM IMPROVEMENT 2.5.2
ALTERNATIVES
2.6 BASIC ADVICES 2.7 AT A GLANCE
REFERENCES
AUTOMATIE USER CLASSIFICATION FOR SPEECH DIALOG SYSTEMS 3.1 INTRODUCTION
3.2 AUTOMATIC INFORMATION RETRIEVAL AND ADAPTATION
3.3 USER FEATURES AND LOG FILES 3.4 TESTING AND FINDINGS 3.5 SUMMARY AND
OUTLOOK ACKNOWLEDGEMENTS
REFERENCES
A NEW TESTBED FOR SEMI-AUTORNATIC USABILITY EVALUATION AND OPTIMIZATION
OF SPOKEN DIALOGUE SYSTEMS 4.1 INTRODUCTION 4.2 BASIC INFORMATION
RELATED TO QUALITY AND USABIJITY
4.2.1 INFORMATION ON THE SIGNAL LEVEL.. 4.2.2 INFORMATION ON THE
SYMBOLIC LEVEL
. 43 4.4.1
. 44 4.4.2
. 44
. 45 I 4.4.3
. 46
. 47 I 4.4.4
. 47
. 49 4.5 TESTBI
. 49 4.6 DISCU
. 49 ACKNOWKD,
.. 51 REFERCNCCS.
.. 52
.. 58 5 STYLUS MEE
. 59 ON MULTIM4
. 59 5. I PREFA(
.. 61 5.2 BASIC:
. 62 5.2.1
. 62 5.3 DESIG
.. 62 5.3.1
. 63 5.3.2
. 64 5.4 SUMLL
. 65 ACKNOWLED
.. 66 REFERENCES
6 MORE THAI
. 67 ! 6.1 MULTI
. 69 6.2 MULTI
.. 71 6.3 MULTI
. 75 6.4 MAKI
.. 77 6.4.1
.. 78 6.4.2
. 79 6.4.3
. 79
6.4.4
.. 81 6.4.5
.. 85
.. 87 6.4.6
.. 88
. 90 6.4.7
4
IMAGE 4
41 43 44 44 45 46 47 47 49 49 49
51 52 58 59 59 61 62 62
62 63 64 65 66
67 69 71
75 77 78 79 79
81 85 87 88
90
CONLENL VII
4.3 DATA ACQUISITION 91
4.4 DATA
ANALYSIS......................................................................
92
4.4.1 ANALYSIS WITH RESPECT TO USER GROUPS.................... 92
4.4.2 SIGNAL LEVEL PARAMETERS AND RECOGNITION
PERFORMANCE............................................................
93
4.4.3 VOCABULARY CHARACTERISTICS AND RECOGNITION PERFORMANCE 95
4.4.4 RELATIONSHIP BETWEEN USER JUDGMENTS AND PARAMETERS 96
4.5 TESTBED INTEGRATION 98
4.6 DISCUSSION AND CONCLUSIONS 100
ACKNOWLEDGEMENTS......................................................................
102
REFERENCES. 102
5 STYLUS MEETS VOICE - A PRACTITIONER S VIEW ON MULTIMODALINPUT AND
OUTPUT............................................. 105
5.1 PREFACE 107
5.2 BASICS OF MULTIMODAL APPLICATIONS 108
5.2.1 COMPONENTS OFMULTIMODAL APPLICATIONS............... 108
5.3 DESIGNING MULTIMODAL APPLICATIONS 112
5.3.1 CONSIDERATION OF EXTEMAL CIRCUMSTANCES 113
5.3.2 CLEAR COMMUNICATION ON ALL LEVELS........................ 115
5.4 SUMMARY AND
CONCLUSION................................................... 120
ACKNOWJEDGEMENTS...... 121
REFERENCES....... 121
6 MORE THAN WORDS: DESIGNING MULTIMODAL SYSTEMS 123
6.1 MULTIMODAL USER INTERFACES 125
6.2 MULTIMODAL INPUT AND INTERACTION BEHAVIOR 127
6.3 MULTIMODAL OUTPUT AND PERCEPTION 129
6.4 MAKING IT REAL: THE DESIGN
PROCESS.................................... 132
6.4. I PHASE I: ANALYSIS - CULTENT STATE 135
6.4.2 PHASE 2: ANALYSIS - WEAK POINTS 136
6.4.3 PHASE 3: INTERACTION CONCEPT CHOICE OF MODALITIES 136
6.4.4 PHASE 4: INTERACTION CONCEPT COMBINATION OF
MODALITIES...................................... 136
6.4.5 PHASE 5: USER INTERFACE CONCEPT DETAILED DESIGNS 137
6.4.6 PHASE 6: USER TEST/REVIEW FORMATIVE EVALUATION 138
6.4.7 PHASE 7: INTEGRATION 139
IMAGE 5
VIII CONTENT
6.4.8 PHASE 8: USER TESTIREVIEW LIST OF CONT
SUMMATIVE EVALUATION . 139
6.5 SUM.MARY . 140
REFERENCES . 140
7 SOUND BRANDING AND CORPORA TE VOIEE STRATEGIE BRAND MANAGEMENT USING
SOUND . 147
7.1 THE LMPORTANCE OF THE AUDITORY DIMENSION .. 149 CAROLINE CLCMENS
7.2 THE SOUND OF A BRAND .. 150 ZENTRUM MENSCH-TV
7.3 THE SONIC EQUIVALENTS OF BRAND VALUES .. 151 (ZMMS)
7.4 THE BUILDING BLOCKS OFCORPORATE SOUND .. 151 GLUDUIERTENKOL1EG]
7.5 THE POWER OF THE VOICE .. 152 BERLIN INSTITUTE OFL
7.6 BRAND-SPECIFIC APPLICATION . 152 0-10587 BELLIN. G(
7.7 VOCAL CHARACTER .. 154
7.8 VOICE APPLICATIONS REFERENCES
.
.
154 155 I
KLAUS-PETER ENGEL QUALITY AND USABILI DEUTSCHE TELEKOM
8 SPEAK TO THE TARGET AUDIENCE - SOME OBSERVATIONS AND NOTES ON THE
PRAGMATIES OF SPOKEN DIALOG SYSTEMS . 157 .
BERJIN INSTITUTE OF 1 0-10587 BCRLIN. GE
8.1 LNTRODUCTION . 159 PETER FROEHLICH
8.2 A LONG, LONG TIME AGO IN A FAR AWAY GALAXY 8.3 LDENTIFY KEY PLAYERS
..
.
160 162
FOLSCHUNGSZENTRUN KATION WIEN (FLW.)
8.4 UNDERSTAND DECISION MAKERS .. 164 A-LNO VIENNA. AI
8.5 ENCOURAGE DECISIONS . 166
8.6 LIVE WITH IT - BUT KEEP UP THE EFFORT! REFERENCES .
..
168 170 I
PAUL HEISTERKAM( OJIMLER AG. GROU ADVANCED ENGINET
ACKNOWLEDGEMENTS . 171 INFOTAINMENT AND J
0-89013 ULM. GE~
INDEX . 173
THOMAS HEMPEL SORTWARE PORTFOLIE MENT SIEMENS AUDIOLOF
GMBH 0-9 J 058 ERLANGER
ULRICH HEUTE INS! ITUTE FOR CIRCU FJCULTY OF ENGINE CHRISLIJN-ALHRCC~
KAISERSTR. 2 0-24143 KIEL. G(
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| dewey-ones | 621 - Applied physics |
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| discipline | Informatik Elektrotechnik / Elektronik / Nachrichtentechnik |
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| isbn | 9783540783435 |
| language | English |
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| spelling | Usability of speech dialog systems listening to the target audience ; with 12 tables Thomas Hempel (ed.) Berlin [u.a.] Springer 2008 X, 175 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Signals and communication technology Multimodales System (DE-588)4830853-5 gnd rswk-swf Sprachverarbeitung (DE-588)4116579-2 gnd rswk-swf Benutzerfreundlichkeit (DE-588)4005541-3 gnd rswk-swf Dialogsystem (DE-588)4131632-0 gnd rswk-swf Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd rswk-swf Dialogsystem (DE-588)4131632-0 s Sprachverarbeitung (DE-588)4116579-2 s Mensch-Maschine-Kommunikation (DE-588)4125909-9 s Multimodales System (DE-588)4830853-5 s Benutzerfreundlichkeit (DE-588)4005541-3 s DE-604 Hempel, Thomas edt GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017446095&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Usability of speech dialog systems listening to the target audience ; with 12 tables Multimodales System (DE-588)4830853-5 gnd Sprachverarbeitung (DE-588)4116579-2 gnd Benutzerfreundlichkeit (DE-588)4005541-3 gnd Dialogsystem (DE-588)4131632-0 gnd Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd |
| subject_GND | (DE-588)4830853-5 (DE-588)4116579-2 (DE-588)4005541-3 (DE-588)4131632-0 (DE-588)4125909-9 |
| title | Usability of speech dialog systems listening to the target audience ; with 12 tables |
| title_auth | Usability of speech dialog systems listening to the target audience ; with 12 tables |
| title_exact_search | Usability of speech dialog systems listening to the target audience ; with 12 tables |
| title_full | Usability of speech dialog systems listening to the target audience ; with 12 tables Thomas Hempel (ed.) |
| title_fullStr | Usability of speech dialog systems listening to the target audience ; with 12 tables Thomas Hempel (ed.) |
| title_full_unstemmed | Usability of speech dialog systems listening to the target audience ; with 12 tables Thomas Hempel (ed.) |
| title_short | Usability of speech dialog systems |
| title_sort | usability of speech dialog systems listening to the target audience with 12 tables |
| title_sub | listening to the target audience ; with 12 tables |
| topic | Multimodales System (DE-588)4830853-5 gnd Sprachverarbeitung (DE-588)4116579-2 gnd Benutzerfreundlichkeit (DE-588)4005541-3 gnd Dialogsystem (DE-588)4131632-0 gnd Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd |
| topic_facet | Multimodales System Sprachverarbeitung Benutzerfreundlichkeit Dialogsystem Mensch-Maschine-Kommunikation |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017446095&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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