101 good ideas: how to improve just about any process
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Milwaukee, Wis.
ASQ Quality Press
1998
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIV, 284 S. Ill., graph. Darst. |
| ISBN: | 0873893913 |
Internformat
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| 300 | |a XIV, 284 S. |b Ill., graph. Darst. | ||
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Datensatz im Suchindex
| _version_ | 1804138986618224640 |
|---|---|
| adam_text | Cofknts
5 Acknowledgments xi
¦ Introduction xiii
Chapter 1. How to Improve a Process 1
1 Here s a PIP of an Improvement Plan 3
Gerry Fay
2 Eleven Steps to Improved Processes 6
William Kearney and Cathy Heflin
3 Optimizing the First-Article Inspection Process 9
Joel A. Skellie
4 How Do You Improve a Process? 11
Steven E. Rigdon
; 5 COPIS Focus 13
Dennis Sowards and Pat Temple
6 All He Had to Do Was Ask 15
Samuel M. Chacon
Chapter 2. How to Communicate Quality 17
7 Just Talk to Me 19
| John F. Graham
I 8 Speaking about Quality 21
Gerald W. Wooley
9 Communicating Quality Without Using That Word 23
Madhav N. Sinha
10 The Socratic Method Produces Enlightened Employees 25
Donald Ponge
11 The Buchanan Scale Identifies the Best and the Worst 27
Dennis Grahn
12 The Communicate-Listen-Act System 29
Noel Flynn
Chapter 3. How to Train for Quality 31
13 Quality Quality Training 34
//// Ellis Feninger
14 The Learn-Use-Train-Facilitate System 36
Forrest Kessler
15 Co-Op Program Is an Important Process 38
Henry Kling
16 The Quality Chain 40
Tom Troczynski
17 Training for Non-English-Speaking Employees 43
Robert Smith
18 Get Quality Meetings Buzzing 45
Hedy G, Abromovitz
vi Contents
19 Experiment Shows the Importance of Training 47
John F. Thiele
20 TQ Scramble: A Participatory Process That Works for Teams 49
Dolly Berthelot
21 Cheese Isn t Just for Eating Anymore:
Use It to Introduce Basic Quality Concepts 51
John J. Lawrence and John S. Morris
22 Companies Need to Help Employees
Cross the Grand Canyon 53
Richard Yingling
23 Teaching the Concepts and Tools
of Variation Using Body Temperature 55
Carolyn K. Amy and Ann Strong
24 Pick a Card, Any Card 57
John Petrie
25 Versatile Visual Aids 59
Robert D. Zaciewski
26 Sticking with Flowcharts 63
Leland R. Beaumont
27 Use the Weather Page to Teach Histograms 66
Jerry A. Fuller and Marisa W. Palkuti
28 Is Acceptance Sampling in the Bag? 68
Joe Browne
Chapter 4. How to Get Feedback 71
29 Two-Way Fast Feedback for Continuous Improvement
of Teaching and Learning 73
George R. Bateman and Harry V. Roberts
30 Employees Provide Supervisors with Feedback 75
Gerard R. Futile and Richard I. Lester
31 Using QFD to Identify Internal Customer Needs 77
Gregg D. Stacker
32 Executive Calls: A Jump Start for Your Quality Program 79
Robert N. Robertson
33 Listening to the Behavior of Customers 81
Michael E. Smith
Chapter 5. How to Get People Involved 83
34 How Do You Get Everyone to Accept SPC?
Try the Adopt-a-Graph Program 84
Ricky M. Watson
35 Get Employees in the Game with Catchball 86
Joe Bowman
36 SPC—Why Not the Quality Department? 88
Charlie W. Alexander
37 Onan Division Takes a Quantum Leap 90
Vera K. Pang
Chapter 6. How to Manage Meetings 93
38 Kick off Your Meetings with Flair 95
Frederick Kolano
: ¦ Contents vii
39 Trains, Planes, and Automobiles—and Meetings 98
Charles Cook
40 Take a Gamble: Play Poker at Your Next Training Session 100
: David H. Willis
41 Get More out of Group Projects by Using Structured Brainstorming 102
Henry Kling
Chapter 7. How to Promote and Celebrate Quality 105
42 An Alliterative Approach to Recognition and Reward 107
Ron Baltz
43 Celebrating Quality the Cheap Way 109
Frederick Kolano
44 Quality Awards Raise Quality Awareness in the Classroom 112
Dale G. Sauers
45 Quality Entertainment 114
Herman Senter
46 On the Road to ISO 9000 116
Cheryl L. DeMeuse and Carol L. Jamrosz
Chapter 8. How to Organize, Analyze, and Present Data 119
47 The Fact Summary 121
Rob Parsons
48 Make Fact-Based Decisions at Work and at Home 123
Douglas J. Wreath
49 Decision Tree Helps Categorize Quality Costs 126
Bennett N. Underhill
50 Contingency Force Analysis: Combining Quality Tools 128
Glen D. Hoffherr and John W. Moron, Jr.
51 The DOX Decision Tree 131
Woody Santy
52 A New Process Capability Index: Parts per Million 133
Wendell E. Can
53 Programs Perform Normal Curve Calculations 135
Anton B. Usowski
54 The Annunciator Report: Transforming Data into Information 137
Christopher E. Olstead
55 Eschew Obfuscatory Statistics 140
John R. Miller
Chapter 9. How to Chart Data 143
56 Flowchart Simplifies Decision about Which Control Chart to Use 145
Jill A. Swift
57 All-Purpose Chart Can Make SPC Easy 147
Al Jaehn
58 Get More out of Common Control Charts Using K-Limits 150
Paul A. Kales
59 Time-Saving Tips for Short-Run Average Charts 153
60 MoLSg Measurable Process Data: Why Not Use the EWMA Chart? 156
Claude R. Superville
61 The Dot Method C-Chart 158
Glenn Roth and Nick Nocera
viii Contents
62 The Dot Method C-Chart: The Next Generation 160
Stephen Carty
63 How to Enhance Attribute Charts 163
Alton Humphrey
64 C k Dart Charts: An Easy Way to Track Continuous Improvement 165
John Buck/elder and Jon Powell
65 Pareto Analysis and Trend Charts: A Powerful Duo 168
Roger E. Duffy
66 Clearly Illustrate Multiple Measurables with the Web Chart 170
Richard (Coach) M. Carangelo
67 Get Management s Attention by Focusing on Rejects 172
Raymond Goldstein
Chapter 10. How to Document Quality 175
68 The ISO 9000 Documentation Bike Ride 177
Christopher J. Cremer
69 Company Profiles Provide Concise and Timely Information 180
Richard W. Sherman
70 How to Avoid Creating the Dreaded Big Honkin Binder 182
Richard Balano
71 Don t Suffer through Bad Manuals 184
Akio Miura
72 Procedures: Prepare Them Right the First Time 186
Steven M. Lulis
73 Meeting the Documentation Challenge in Small Business 188
Doug Riggins
Chapter 11. How to Track and Improve Your Measurements 191
74 Evaluate CMMs Quickly and Automatically 192
Bob Miles
75 Maintaining Calibration Control with a Control Chart 195
Yves Van Nuland
76 Keep Track of Your Measures by Using a Measures Data Base 198
Teresa Dickinson
Chapter 12. How to Measure Progress 201
77 Flowcharts Can Show Process Improvements in Action 203
Kris A. Rasmussen
78 Is Your SPC System Working Well? 205
Raphael Costa and Marcello Eduardo Rodrigues
79 Measuring Progress in SPC Implementation 207
Ronald Baltz
80 The Magnificent Obsession with Measurement 209
Dennis Grahn
Chapter 13. How to Sample 213
81 Choosing Appropriate Sample Subgroup Sizes for Control Charts 215
Lyle Dockendorf
82 Matrix Can Help Improve Audit Sampling 218
Milton J. Kowalewski
83 A Statistical Recipe for Success 220
D.B.N.Murthy
Contents ix
Chapter 14. How to Audit 223
84 Make em Laugh, Make em Laugh, Make em Laugh 224
Mike Micklewright
85 Zen and the Art of Quality Auditing 227
Edmund S. Fine
86 How to Develop a More Effective Audit Checklist 229
Robert W. Brown
87 The More, the Merrier—and the More Effective 231
Thomas J. Warling
88 Death and the Quality Audit 234
Edmund S. Fine
Chapter 15. How to Turn Problems into Opportunities 237
89 There s Gold in Them Thar Failures! 239
Edmund S. Fine
90 A Common Sense Approach to Corrective Action Systems 241
Mark R. Miller
91 Are You Listening to Your Customers? 244
Edmund S. Fine
92 Corrective Action in the Real World 246
Ken Paxton
Chapter 16. How to Build Lasting Customer-Supplier Relationships 249
93 Agree to Tackle the Quality Challenge as Partners 251
Joel A. Skellie
94 Supplier Day Helps Forge Customer-Supplier Partnerships 254
Patrick Fiorentino
95 Qualifying Suppliers Delivery Performance 256
Winston D. Greer
96 Use Statistical Process Monitoring Instead of Inspection 258
Joel A. Skellie and Phung Ngo
97 Four Steps to Improve Your Supplier 262
A.K. Chakraborty
98 Customers and Suppliers Must Focus on Each Other 264
E, Muesch
Chapter 17. How to Break into New Frontiers 267
99 A New Use for an Old Tool 268
Sharon Johnson and Michael Reagan
100 Use the Cause-and-Effect Diagram to Manage Conflict 270
Deborah Donndelinger and Barbara Van Dine
101 A Trilogy for Personal Effectiveness 272
Thomas Johnson
Epilogue 275
Bibliography 277
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| spelling | 101 good ideas how to improve just about any process ed. by Karen Bemowski ... one hundred and one good ideas : how to improve just about any process Milwaukee, Wis. ASQ Quality Press 1998 XIV, 284 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Qualitätssicherung (DE-588)4126457-5 gnd rswk-swf Qualitätsplanung (DE-588)4127516-0 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Qualitätsmanagement (DE-588)4219057-5 s DE-604 Qualitätsplanung (DE-588)4127516-0 s Qualitätssicherung (DE-588)4126457-5 s Bemowski, Karen 1961- (DE-588)173491928 edt HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017434247&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | 101 good ideas how to improve just about any process Qualitätssicherung (DE-588)4126457-5 gnd Qualitätsplanung (DE-588)4127516-0 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
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| title | 101 good ideas how to improve just about any process |
| title_alt | one hundred and one good ideas : how to improve just about any process |
| title_auth | 101 good ideas how to improve just about any process |
| title_exact_search | 101 good ideas how to improve just about any process |
| title_full | 101 good ideas how to improve just about any process ed. by Karen Bemowski ... |
| title_fullStr | 101 good ideas how to improve just about any process ed. by Karen Bemowski ... |
| title_full_unstemmed | 101 good ideas how to improve just about any process ed. by Karen Bemowski ... |
| title_short | 101 good ideas |
| title_sort | 101 good ideas how to improve just about any process |
| title_sub | how to improve just about any process |
| topic | Qualitätssicherung (DE-588)4126457-5 gnd Qualitätsplanung (DE-588)4127516-0 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Qualitätssicherung Qualitätsplanung Qualitätsmanagement Aufsatzsammlung |
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