Communicating across cultures at work:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Houndmills [u.a.]
Palgrave-Macmillan
2005
|
| Ausgabe: | 2. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIII, 360 S. graph. Darst. |
| ISBN: | 1403913498 |
Internformat
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Datensatz im Suchindex
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| adam_text |
Contents
List of Figures and Tables x
Preface xii
i Acknowledgements xiv
part one
CULTURE AND COMMUNICATION AT WORK 1
1 Communication and Diversity at Work 3
1.1 The importance of work communication 5
1.2 Cultural differences and communication at work 6
1.3 Diversity at work 12
1.4 Discrimination and harassment 19
1.5 The changing legal framework in Europe 28
1.6 Organisational goals, policies, cultures and climates 31
1.7 Summary 36
Questions and exercises 36
Notes and references 38
2 Cultures and Subcultures 41
2.1 Cultures, work and organisational behaviour 41
2.2 An outline of cultural theory 43
2.3 The values approach to culture 49
2.4 Other ways of analysing culture 61
2.5 Conceptual issues 63
2.6 The impact of culture at work 69
2.7 Summary 75
Questions and exercises 76
Notes and references 81
3 Culture and Communication 85
3.1 A brief note on communication 85
3.2 Cultural differences in communication 87
viii flB Contents
3.3 (Sub)cultural communication 106
3.4 Summary 122
Questions and exercises 123
Notes and references I27
4 How Culture Affects Behaviour !32
4.1 Internal factors 132
4.2 Social cognition processes l^3
4.3 Summary 166
Questions and exercises '™
Notes and references *
part two
INTERCULTURAL COMMUNICATION AT WORK 177
5 Barriers to Intercultural Communication "^
5.1 'Universal' barriers ^
5.2 Communication differences as barriers
5.3 Behavioural barriers J
5.4 Work-specific barriers Zr;
5.5 Summary 206
Questions and exercises
Notes and references
6 Communicating Interculturally ~1*
6.1 Inclusive language ^ ,
6.2 Ethical issues ^17
6.3 Intercultural communication behaviours _
6.4 Intercultural communication processes „
6.5 Intercultural communication effectiveness
6.6 Summary .
Questions and exercises ?,R
Notes and references
part three
EXTENSIONS AND APPLICATIONS 263
7 Skills for Working Abroad **5
7.1 Cultural orientation skills 271
7.2 Sojourning g3
7.3 Summary g3
Questions and exercises 2g5
Notes and references
8 Culture and Work Activities 287
8.1 Selection interviewing 9q1
8.2 Negotiating fQ.
8.3 Mediating gj
8.4 Working in groups and teams 304 '
8.5 Leadership and management h
V-tJI 1LCI ID ^^V IA
8.6 Working in international alliances 316
8.7 Summary 319
Questions and exercises 319
Notes and references 320
APPENDICES 325
Appendix A European Diversity Data 327
A.I Growth of trade 327
A.2 Stocks of foreign population 327
A. 3 Labour market position of ethnic minorities
in the Netherlands 334
A.4 Labour market position of ethnic minorities in the UK 334
A.5 Gender and positions of power 336
A.6 Ethnicity/gender interactive effects 336
A.7 People with disabilities 336
A.8 Older people in the workforce 337
Notes and references 337
Appendix B Culture and Mediated Work Communication 338
Notes and references 340
Appendix C Scoring and Interpretation of Questionnaires 341
Chapter two 341
Chapter three 342
Chapter four 343
Chapter five 343
Chapter six 343
Chapter eight 344
Glossary of Terms as Used in this Book 345
Further Reading 351
Index 353
List of Figures
and Tables
Figures
1.1 The structure of this book 5
1.2 Factors increasing the importance of intercultural communication at work 10
1.3 People with disabilities looking for work as a percentage of
all jobseekers - various years ^ 8
2.1 The questions discussed in the sections of Chapter 2 42
2.2 Key ideas of culture - as - communication theorists 47
2.3 An example of identities at work 48
3.1 Relation between the content of Chapters 3 and 4 86
3.2 The relationship between Sections 3.2 and 3.3 86
3.3 Conversational constraints, interaction goals and choice of
conversational strategy 97
3.4 Face maintenance in Japan 99
4.1 Factors in work communication behaviour which differ cross-culturally 133
5.1 How people define an encounter as intergroup 181
5.2 Factors increasing the amount of poor communication in intergroup
encounters 184
5.3 Sources of communication problems and conflict in diverse work groups 205
6.1 Ease and difficulty of perceiving factors influencing others'
behaviour at work 218
6.2 The mindfulness continuum 225
6.3 Expectations states theory: factors influencing expectations and
behaviour in intercultural encounters 226
6.4 The basic influences on behaviour in communication accommodation theory 239
6.5 Intercultural communication competence measures 252
6.6 Effective intercultural communication 254
7.1 Learned helplessness and culture shock 274
7.2 Ady's domain model of sojourner adjustment 275
7.3 Sojourner adjustment over time: U-shaped curve hypothesis 275
7.4 Factors affecting individuals' rates of intercultural adaptation 277
ii
7.5 Kolb's model for learning from experience 280
8.1 The relationship of the sections of Chapter 8 to previous chapters 288
Tables
1.1 Employment rate of women as per cent of population of women
aged 15-64, year 2000 15
2.1 Cultural theories 44
2.2 Effects of cultural values on work norms 72
2.3 Effects of cultural values on groupwork 72
3.1 A summary of low-context and high-context face negotiation processes 99
3.2 Relations among different cultural values and communication styles 107
3.3 Co-cultural communication practices summary 120
4.1 Schwartz's (1992) primary motivational values and types 134
4.2 Instrumental and expressive work values, Europe, 1990-99 135
4.3 Gender differences in the emotional responsiveness of managers 140
6.1 Co-cultural communication orientations 248
8.1 Effects of type of diversity and type of group task on group effectiveness 298
A.I Percentage of minority group members and foreign residents
in various European countries 328
A.2 Labour market position of Turks, Moroccans, Surinamese, Antillians and
Dutch in the Netherlands in 1998 334
A.3 Managerial responsibility of employees: by gender and ethnic
group, Spring 2000 335
A.4 Percentage of women's share in the main professional categories,
Eastern and Western Europe 1990 336 |
| any_adam_object | 1 |
| author | Guirdham, Maureen |
| author_facet | Guirdham, Maureen |
| author_role | aut |
| author_sort | Guirdham, Maureen |
| author_variant | m g mg |
| building | Verbundindex |
| bvnumber | BV023747192 |
| classification_rvk | MR 7100 |
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| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.45 |
| dewey-search | 658.45 |
| dewey-sort | 3658.45 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Soziologie Wirtschaftswissenschaften |
| edition | 2. ed. |
| format | Book |
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| illustrated | Illustrated |
| indexdate | 2024-09-30T14:01:25Z |
| institution | BVB |
| isbn | 1403913498 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-017296267 |
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| physical | XIII, 360 S. graph. Darst. |
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| spelling | Guirdham, Maureen Verfasser aut Communicating across cultures at work Maureen Guirdham 2. ed. Houndmills [u.a.] Palgrave-Macmillan 2005 XIII, 360 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Interkulturelle Kommunikation Communication in personnel management Intercultural communication Diversity in the workplace Kulturkontakt (DE-588)4033569-0 gnd rswk-swf Arbeitswelt (DE-588)4002805-7 gnd rswk-swf Geschäftsverbindung (DE-588)4314530-9 gnd rswk-swf Internationales Management (DE-588)4114040-0 gnd rswk-swf Interkulturelle Kompetenz (DE-588)4200053-1 gnd rswk-swf Kommunikation (DE-588)4031883-7 gnd rswk-swf Interkulturelles Management (DE-588)4343519-1 gnd rswk-swf Arbeitswelt (DE-588)4002805-7 s Kulturkontakt (DE-588)4033569-0 s DE-604 Interkulturelles Management (DE-588)4343519-1 s Kommunikation (DE-588)4031883-7 s Interkulturelle Kompetenz (DE-588)4200053-1 s Internationales Management (DE-588)4114040-0 s 1\p DE-604 Geschäftsverbindung (DE-588)4314530-9 s 2\p DE-604 3\p DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017296267&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Guirdham, Maureen Communicating across cultures at work Interkulturelle Kommunikation Communication in personnel management Intercultural communication Diversity in the workplace Kulturkontakt (DE-588)4033569-0 gnd Arbeitswelt (DE-588)4002805-7 gnd Geschäftsverbindung (DE-588)4314530-9 gnd Internationales Management (DE-588)4114040-0 gnd Interkulturelle Kompetenz (DE-588)4200053-1 gnd Kommunikation (DE-588)4031883-7 gnd Interkulturelles Management (DE-588)4343519-1 gnd |
| subject_GND | (DE-588)4033569-0 (DE-588)4002805-7 (DE-588)4314530-9 (DE-588)4114040-0 (DE-588)4200053-1 (DE-588)4031883-7 (DE-588)4343519-1 |
| title | Communicating across cultures at work |
| title_auth | Communicating across cultures at work |
| title_exact_search | Communicating across cultures at work |
| title_full | Communicating across cultures at work Maureen Guirdham |
| title_fullStr | Communicating across cultures at work Maureen Guirdham |
| title_full_unstemmed | Communicating across cultures at work Maureen Guirdham |
| title_short | Communicating across cultures at work |
| title_sort | communicating across cultures at work |
| topic | Interkulturelle Kommunikation Communication in personnel management Intercultural communication Diversity in the workplace Kulturkontakt (DE-588)4033569-0 gnd Arbeitswelt (DE-588)4002805-7 gnd Geschäftsverbindung (DE-588)4314530-9 gnd Internationales Management (DE-588)4114040-0 gnd Interkulturelle Kompetenz (DE-588)4200053-1 gnd Kommunikation (DE-588)4031883-7 gnd Interkulturelles Management (DE-588)4343519-1 gnd |
| topic_facet | Interkulturelle Kommunikation Communication in personnel management Intercultural communication Diversity in the workplace Kulturkontakt Arbeitswelt Geschäftsverbindung Internationales Management Interkulturelle Kompetenz Kommunikation Interkulturelles Management |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017296267&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT guirdhammaureen communicatingacrossculturesatwork |