Complex IT project management: 16 steps to success
Gespeichert in:
1. Verfasser: | |
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Format: | Buch |
Sprache: | English |
Veröffentlicht: |
Boca Raton [u.a.]
Auerbach Publ.
2003
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Schlagworte: | |
Online-Zugang: | Inhaltsverzeichnis |
Beschreibung: | XIX, 314 S. graph. Darst. |
ISBN: | 0849319323 |
Internformat
MARC
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264 | 1 | |a Boca Raton [u.a.] |b Auerbach Publ. |c 2003 | |
300 | |a XIX, 314 S. |b graph. Darst. | ||
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adam_text | IMAGE 1
A PROJECT IS MORE THAN ITS TECHNICAL DELIVERABLES
P. 1
PROVISIONING ISDN
P. 1
HOW DID WE DO?
P. 2
THE PROJECT IN CONTEXT
P. 2
ASSUMPTIONS
P. 3
DISCONNECTS
P. 4
ISSUES
P. 4
OBSTACLES
P. 5
AGENDAS AND PERSONALITIES
P. 5
THE BIG THIRTEEN
P. 5
WHAT IS TO BE DONE?
P. 5
WHAT ARE THE BENEFITS?
P. 8
WHO BENEFITS?
P. 11
WHO IS THE CUSTOMER?
P. 11
WHO IS THE SPONSOR?
P. 12
HOW WILL THE DELIVERABLES FIT IN THE LEGACY ENVIRONMENT?
P. 12
HOW MUCH WILL THIS COST?
P. 15
WHAT IS THE TIMELINE?
P. 15
WHAT ARE THE KEY DEPENDENCIES?
P. 16
WHAT IS THE RISK?
P. 17
WHAT ARE THE SUCCESS METRICS?
P. 18
HOW WILL WE SUPPORT THIS
P. 20
WHAT IS THE SHELF LIFE?
P. 21
DISCOVERY TECHNIQUES
P. 22
INTERVIEWING TECHNIQUES
P. 23
CONCLUSION
P. 25
LEARNING REQUIREMENTS IS OUR FIRST PRIORITY
P. 27
THE TROUBLE WITH REQUIREMENTS
P. 27
ISDN CASE STUDY REQUIREMENTS
P. 28
WHAT THESE REQUIREMENTS SHOW
P. 29
WHAT THESE REQUIREMENTS DO NOT SHOW
P. 30
HOW REQUIREMENTS ARE DERIVED
P. 30
AN AIRPORT IS BORN
P. 31
APPLYING THE BIG THIRTEEN
P. 32
DEVELOP AN ISSUES LIST
P. 32
ELIMINATE AS MANY ISSUES AS POSSIBLE
P. 32
ASSIGN REAL ISSUES TO THE RIGHT PARTY
P. 33
WHY YOU ASSIGN ISSUES
P. 34
TURNING ISSUES INTO ASSUMPTIONS
P. 36
SOCIALIZE YOUR ASSUMPTIONS
P. 37
ANALYZE AND INCORPORATE FEEDBACK
P. 37
IMAGE 2
GET UNIVERSAL SIGN-OFF ON REQUIREMENTS
P. 38
ADDRESS THE FEASIBILITY OF IMPLEMENTING REQUIREMENTS
P. 39
TURNING REQUIREMENTS INTO SPECIFICATIONS
P. 40
MAPPING REQUIREMENTS TO THE PROJECT PLAN
P. 42
WORKFLOW ANALYSIS
P. 42
CONCLUSION
P. 43
USING TECHNOLOGIES TO MEET REQUIREMENTS
P. 45
WHY TECHNOLOGIES SHOULD BE USED
P. 45
HOW TECHNOLOGIES REALLY GET USED
P. 48
HOW TECHNOLOGIES FAIL
P. 49
WHAT DO YOU MEAN BY FAIL ?
P. 50
WHAT DO YOU MEAN BY TECHNOLOGIES ?
P. 50
DON T YOU MEAN WHY DO PROJECTS FAIL ?
P. 51
HOW TO DETERMINE IF IT IS GOING TO WORK
P. 53
LISTING TARGET STATE ELEMENTS
P. 53
UNDERSTAND YOUR TECHNOLOGIES
P. 54
REVIEW VALIDATION PLAN
P. 56
REVIEW RISK
P. 57
REVIEW POTENTIAL INTEGRATION ISSUES
P. 58
REVIEW WITH CUSTOMER AND BENEFICIARIES
P. 59
SUBMIT TO TECHNOLOGY REVIEW BOARD IF REQUIRED
P. 59
COMMENCE VALIDATION PROCESSES AND ADJUST AS REQUIRED
P. 60
PROCEED WITH ROLLOUT, INVOKING YOUR PLAN BS AS REQUIRED
P. 63
DEVISING AN IMPLEMENTATION STRATEGY PRECEDES SCHEDULING
P. 65
WHAT IS AN IMPLEMENTATION STRATEGY?
P. 65
THAT WAS AN IMPLEMENTATION STRATEGY
P. 67
WHY DO I NEED AN IMPLEMENTATION STRATEGY?
P. 68
HOW DO I USE THIS IMPLEMENTATION STRATEGY?
P. 69
BUILDING YOUR IMPLEMENTATION STRATEGY
P. 74
FINDING GAPS WITH THE IMPLEMENTATION STRATEGY
P. 74
IMPLEMENTATION STRATEGY COMPONENTS
P. 75
AN IT IMPLEMENTATION STRATEGY EXAMPL
P. 75
A VENDOR MANAGEMENT IMPLEMENTATION STRATEGY
P. 77
FACILITIES
P. 79
OPERATIONS
P. 79
TECHNOLOGY
P. 79
CUSTOMER-FACING PROCESSES
P. 80
CONCLUSION
P. 81
PLAN B IS AN INTEGRAL PART OF THE PROJECT PLAN
P. 83
WHAT IS A PLAN B?
P. 84
A WORD ABOUT RISK
P. 85
IMAGE 3
WHEN IS RISK REALLY RISK?
P. 86
IDENTIFYING RISK
P. 87
MURPHY S LAW
P. 89
UNCOVERING PROJECT RISK
P. 90
UNCOVERING BENEFICIARY RISK
P. 91
UNCOVERING CORPORATE RISK
P. 92
WHAT TO DO WITH THESE QUESTIONS
P. 92
THE COST OF RISK MANAGEMENT
P. 95
NEXT STEPS IN RISK PLANNING
P. 97
PLAN B STRATEGIES
P. 97
PLAN B TRIGGERS
P. 97
SAMPLE TRIGGER
P. 99
PULLING YOUR PLAN B TOGETHER
P. 101
SAMPLE PLAN B: A NOT SO WIDE AREA NETWORK
P. 102
CONCLUSION
P. 104
WRITING THE PLAN
P. 105
PLANNING PROCESS OBJECTIVES
P. 105
SIX STEPS TOWARD SUCCESSFUL PLANNING
P. 106
STARTING THE SCHEDULE BUILD
P. 107
THE PROJECT PYRAMID
P. 110
HOW TO USE THE PYRAMID
P. 111
GETTING SERIOUS ABOUT YOUR SCHEDULE
P. 115
DRAFTING THE FIRST MASTER SCHEDULE
P. 115
SELLING THE CRITICAL PATH
P. 117
GETTING READY FOR THE DETAIL
P. 119
FINALLY, YOUR PROJECT CALENDAR
P. 120
MANAGING TEAM LEAD PLAN DETAIL
P. 121
PULLING IT ALL TOGETHER
P. 124
HOW TO STATUS YOUR PROJECT
P. 127
RULES OF ENGAGEMENT
P. 127
THE POLITICS OF BAD NEWS AND ESCALATION
P. 128
THE ANSWER MAN
P. 130
RAISING A PROJECT JEOPARDY
P. 132
CHECKING STATUS AGAINST THE PROJECT PLAN
P. 135
STATUS REPORT: SMOOTH SAILING
P. 137
STATUS REPORT: ROUGH WATERS AHEAD
P. 139
HANDLING CHALLENGES TO THE SCHEDULE
P. 140
GENERIC REACTIONS
P. 140
ADJUSTING YOUR SCHEDULE
P. 141
ISSUES LIST
P. 143
WHEN LATE MATTERS
P. 146
IMAGE 4
QUALITY OF DELIVERABLES
P. 147
CONCLUSION
P. 148
MANAGING PROJECT INFORMATION
P. 151
DOCUMENTATION GUIDELINES
P. 151
WHAT YOU SHOULD DOCUMENT
P. 151
COMMUNICATIONS STRATEGY
P. 153
MEETINGS
P. 155
CONCLUSION
P. 158
MANAGE YOUR DOLLARS
P. 161
WHERE DID THE NUMBER COME FROM?
P. 161
BUDGETARY ASSUMPTIONS
P. 162
BUDGETARY SOURCE DATA
P. 164
CREATING ESTIMATES
P. 169
BUDGET LAUNDRY LIST
P. 171
THINGS CAN LOOK ODD UNDER THE BUDGETARY MICROSCOPE
P. 172
HANDLING PROSPECTIVE SHORTFALLS
P. 173
SERVICE DELIVERY AND COST RECOVERY
P. 174
WHEN IS AN APPROVED EXPENDITURE APPROVED?
P. 175
WHERE DOES THE MONEY GO?
P. 175
TRACKING EXPENDITURES
P. 176
OVERRUNS
P. 177
CONCLUSION
P. 178
UNDERSTANDING AND MANAGING VENDORS
P. 179
ABOUT VENDORS
P. 179
EXISTING VENDORS
P. 180
NEW VENDORS
P. 182
VENDOR SELECTION PROCESS
P. 183
DOING RFPS RIGHT
P. 187
THIRTEEN STEPS OF VENDOR MANAGEMENT
P. 190
CONCLUSION
P. 193
MANAGE YOUR TURNOVER
P. 195
THE HANDOFFS
P. 195
PRODUCTION SUPPORT MODELS
P. 197
HISTORIC MODE
P. 197
EMERGING MODEL
P. 197
UNDERSTANDING THE MODEL
P. 198
SUPPORT REQUIREMENTS
P. 198
BAU SUPPORT REQUIREMENTS
P. 199
CUSTOMIZED BAU SUPPORT
P. 199
TOTALLY CUSTOMIZED SUPPORT
P. 200
RUNBOOKS
P. 201
IMAGE 5
NEGOTIATING SUPPORT
P. 201
CONCLUSION
P. 204
HANDLING YOUR TEAM
P. 205
WORKING WITH PEOPLE AS A MANAGER
P. 205
LEADERSHIP
P. 206
YOUR ROLE VERSUS THEIRS
P. 206
DECISION MAKING
P. 209
INFIGHTING
P. 211
COACHING AND MENTORING
P. 211
OWNERSHIP
P. 213
FOLLOW THE BOUNCING BALL
P. 214
PROJECT TEAM TABLE MANNERS
P. 214
CONCLUSION
P. 215
MANAGING CUSTOMERS AND BENEFICIARIES
P. 217
HOW IT IS SUPPOSED TO WORK
P. 217
THE CUSTOMER MAY NOT ALWAYS BE RIGHT
P. 219
LEAD, FOLLOW, OR GET OUT OF THE WAY
P. 219
SPEEDS AND FEEDS
P. 220
THE DYNAMICS OF PUBLIC PRESENTATIONS
P. 222
MANAGING OBJECTIONS
P. 222
YOU CAN RUN, BUT YOU CANNOT HIDE
P. 226
EVALUATING BENEFICIARY RISK
P. 229
RECOGNIZING SCOPE CREEP
P. 229
REACTING TO SCOPE CREEP
P. 230
JOINT PLANNING WITH BENEFICIARIES
P. 232
ROLES AND RESPONSIBILITIES
P. 234
USER ACCEPTANCE TESTING
P. 234
SERVICE LEVELS
P. 235
THROUGH THE LOOKING GLASS FROM THE OTHER SIDE
P. 236
BEARING BAD NEWS
P. 238
NEGOTIATIONS
P. 238
CONCLUSION
P. 239
HANDLE YOUR MANAGEMENT
P. 241
HOW MUCH AUTONOMY DO PROJECT MANAGERS HAVE?
P. 242
BE ON THE LOOKOUT FOR SPECIFIC MANAGEMENT TRAITS
P. 243
MANAGEMENT STYLE
P. 244
PROBLEM SOLVING
P. 245
YOUR MANAGER S POLITICAL TENDENCIES
P. 247
PROCRASTINATION
P. 248
CONFLICT AVOIDANCE
P. 249
RISK AVERSION
P. 250
IMAGE 6
GRASP OF THEORY AND DETAILS
P. 251
COMMUNICATIONS SKILLS
P. 252
BASIC RULES OF BOSS MANAGEMENT
P. 253
CONCLUSION
P. 253
LESSONS LEARNED
P. 255
HOW DO PEOPLE LEARN?
P. 255
SETTING THE GOALS FOR YOUR LESSONS LEARNED
P. 257
HOW WELL WAS SCOPE IMPLEMENTED?
P. 257
POSITIVE CONTRIBUTING FACTORS
P. 259
WE DEVELOPED EXCELLENT REQUIREMENTS
P. 260
WE GOT THE BIG PICTURE EARLY
P. 261
WE UNDERSTOOD OUR STARTING POINT
P. 261
RISKS WERE CORRECTLY IDENTIFIED
P. 262
THE BUDGET WORKED OUT
P. 263
NEGATIVE CONTRIBUTING FACTORS
P. 263
MISSED DATES
P. 264
MISSED BUDGET
P. 264
MISSED REQUIREMENTS
P. 265
OPERATIONAL HANDOFF MISCUES
P. 266
OWNERSHIP
P. 266
CULTURE
P. 267
GATHERING THE TEAM TOGETHER
P. 268
SAMPLES
P. 270
EXAMPLE: SOUTHPOINTE LESSONS LEARNED
P. 271
WIRELESS LAN
P. 271
IP-BASED VIDEO CONFERENCING
P. 271
THIN CLIENT COMPUTING
P. 272
ANALYSIS
P. 272
CONCLUSION
P. 273
BECOMING THE PROJECT ADULT
P. 275
A DAY IN THE LIFE
P. 275
BECOMING THE PROJECT ADULT
P. 276
WHAT MAKES A GREAT PROJECT MANAGER?
P. 278
EXPERIENCE AND TRAINING
P. 279
PROJECT MANAGEMENT METHODOLOGIES
P. 281
TECHNICAL BACKGROUND
P. 282
QUALITY ORIENTATION
P. 283
BUSINESS ACUMEN
P. 285
PROFESSIONAL SKILLS
P. 285
LEADERSHIP SKILLS
P. 285
ADVOCACY SKILLS
P. 286
IMAGE 7
SOLICITATION SKILLS
P. 287
GRACE UNDER FIRE
P. 289
RELATIONSHIP BUILDING
P. 289
ORGANIZATIONAL SKILLS
P. 290
ATTENTION TO DETAIL
P. 292
WORK ETHIC
P. 293
PERSONAL ATTRIBUTES
P. 293
BUILDER S MENTALITY
P. 293
PROBLEM SOLVING
P. 294
COMMON SENSE
P. 294
MATURITY
P. 295
EQUANIMITY
P. 295
TOLERANCE
P. 295
SELF-CONFIDENCE
P. 295
ENERGY LEVEL
P. 296
GOAL ORIENTATION
P. 297
SUPERMAN FACTOR
P. 297
ABOUT CONSULTING PROJECT MANAGERS
P. 298
AND FINALLY
P. 299
INDEX
P. 303
TABLE OF CONTENTS PROVIDED BY BLACKWELL S BOOK SERVICES AND R.R. BOWKER.
USED WITH PERMISSION.
|
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author | Schulte, Peter |
author_facet | Schulte, Peter |
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dewey-ones | 004 - Computer science |
dewey-raw | 004.0684 |
dewey-search | 004.0684 |
dewey-sort | 14.0684 |
dewey-tens | 000 - Computer science, information, general works |
discipline | Informatik |
format | Book |
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spelling | Schulte, Peter Verfasser aut Complex IT project management 16 steps to success Peter Schulte Boca Raton [u.a.] Auerbach Publ. 2003 XIX, 314 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Informationstechnik (DE-588)4026926-7 gnd rswk-swf Projektmanagement (DE-588)4047441-0 gnd rswk-swf Informationstechnik (DE-588)4026926-7 s Projektmanagement (DE-588)4047441-0 s DE-604 GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017293722&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
spellingShingle | Schulte, Peter Complex IT project management 16 steps to success Informationstechnik (DE-588)4026926-7 gnd Projektmanagement (DE-588)4047441-0 gnd |
subject_GND | (DE-588)4026926-7 (DE-588)4047441-0 |
title | Complex IT project management 16 steps to success |
title_auth | Complex IT project management 16 steps to success |
title_exact_search | Complex IT project management 16 steps to success |
title_full | Complex IT project management 16 steps to success Peter Schulte |
title_fullStr | Complex IT project management 16 steps to success Peter Schulte |
title_full_unstemmed | Complex IT project management 16 steps to success Peter Schulte |
title_short | Complex IT project management |
title_sort | complex it project management 16 steps to success |
title_sub | 16 steps to success |
topic | Informationstechnik (DE-588)4026926-7 gnd Projektmanagement (DE-588)4047441-0 gnd |
topic_facet | Informationstechnik Projektmanagement |
url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017293722&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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