A guide to customer service skills for the help desk professional:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | Undetermined |
| Veröffentlicht: |
Cambridge, Mass.
Course Technology
1999
|
| Schlagworte: | |
| Beschreibung: | XVI, 288 S. Ill. |
| ISBN: | 0760072620 |
Internformat
MARC
| LEADER | 00000nam a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV023694518 | ||
| 003 | DE-604 | ||
| 005 | 20100210 | ||
| 007 | t | ||
| 008 | 020522s1999 xxua||| |||| 00||| und d | ||
| 020 | |a 0760072620 |c pbk. : EUR 64.69 |9 0-760-07262-0 | ||
| 035 | |a (OCoLC)915833181 | ||
| 035 | |a (DE-599)BVBBV023694518 | ||
| 040 | |a DE-604 |b ger | ||
| 041 | |a und | ||
| 044 | |a xxu |c US | ||
| 049 | |a DE-522 | ||
| 100 | 1 | |a Knapp, Donna |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a A guide to customer service skills for the help desk professional |c Donna Knapp |
| 264 | 1 | |a Cambridge, Mass. |b Course Technology |c 1999 | |
| 300 | |a XVI, 288 S. |b Ill. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 0 | 7 | |a Kundendienst |0 (DE-588)4135134-4 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Kundendienst |0 (DE-588)4135134-4 |D s |
| 689 | 0 | |5 DE-604 | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-017195082 | ||
Datensatz im Suchindex
| _version_ | 1804138720267337728 |
|---|---|
| any_adam_object | |
| author | Knapp, Donna |
| author_facet | Knapp, Donna |
| author_role | aut |
| author_sort | Knapp, Donna |
| author_variant | d k dk |
| building | Verbundindex |
| bvnumber | BV023694518 |
| ctrlnum | (OCoLC)915833181 (DE-599)BVBBV023694518 |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>00909nam a2200301zc 4500</leader><controlfield tag="001">BV023694518</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20100210 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">020522s1999 xxua||| |||| 00||| und d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0760072620</subfield><subfield code="c">pbk. : EUR 64.69</subfield><subfield code="9">0-760-07262-0</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)915833181</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV023694518</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">und</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">xxu</subfield><subfield code="c">US</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-522</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Knapp, Donna</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">A guide to customer service skills for the help desk professional</subfield><subfield code="c">Donna Knapp</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Cambridge, Mass.</subfield><subfield code="b">Course Technology</subfield><subfield code="c">1999</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XVI, 288 S.</subfield><subfield code="b">Ill.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundendienst</subfield><subfield code="0">(DE-588)4135134-4</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Kundendienst</subfield><subfield code="0">(DE-588)4135134-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-017195082</subfield></datafield></record></collection> |
| id | DE-604.BV023694518 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T21:32:40Z |
| institution | BVB |
| isbn | 0760072620 |
| language | Undetermined |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-017195082 |
| oclc_num | 915833181 |
| open_access_boolean | |
| owner | DE-522 |
| owner_facet | DE-522 |
| physical | XVI, 288 S. Ill. |
| publishDate | 1999 |
| publishDateSearch | 1999 |
| publishDateSort | 1999 |
| publisher | Course Technology |
| record_format | marc |
| spelling | Knapp, Donna Verfasser aut A guide to customer service skills for the help desk professional Donna Knapp Cambridge, Mass. Course Technology 1999 XVI, 288 S. Ill. txt rdacontent n rdamedia nc rdacarrier Kundendienst (DE-588)4135134-4 gnd rswk-swf Kundendienst (DE-588)4135134-4 s DE-604 |
| spellingShingle | Knapp, Donna A guide to customer service skills for the help desk professional Kundendienst (DE-588)4135134-4 gnd |
| subject_GND | (DE-588)4135134-4 |
| title | A guide to customer service skills for the help desk professional |
| title_auth | A guide to customer service skills for the help desk professional |
| title_exact_search | A guide to customer service skills for the help desk professional |
| title_full | A guide to customer service skills for the help desk professional Donna Knapp |
| title_fullStr | A guide to customer service skills for the help desk professional Donna Knapp |
| title_full_unstemmed | A guide to customer service skills for the help desk professional Donna Knapp |
| title_short | A guide to customer service skills for the help desk professional |
| title_sort | a guide to customer service skills for the help desk professional |
| topic | Kundendienst (DE-588)4135134-4 gnd |
| topic_facet | Kundendienst |
| work_keys_str_mv | AT knappdonna aguidetocustomerserviceskillsforthehelpdeskprofessional |