Offshoring opportunities: strategies and tactics for global competitiveness
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | Undetermined |
| Veröffentlicht: |
Hoboken, N.J.
Wiley
2006
|
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XX, 250 S. graph. Darst. |
| ISBN: | 0471716731 9780471716730 |
Internformat
MARC
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| 300 | |a XX, 250 S. |b graph. Darst. | ||
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-017244131 | ||
Datensatz im Suchindex
| _version_ | 1804138756624613376 |
|---|---|
| adam_text | Contents
Reader s Note: Offshoring Value Delivery
Framework Reference Card xi
Preface xiii
Approach of the Book xv
Structure of the Book xvii
Acknowledgments xix
1 Offshoring and Its Discontents 1
What Is Offshoring? 6
Understanding Offshoring the Way a Manager Would 10
Business Process Offshoring 14
2 Everything You Can Send Down a Wire Is Up for Grabs 18
Setting the Stage for Offshoring 1 9
Drivers of Offshoring Are Interdependent 2(
How Big Can This Thing Get? 11
Cognitive Food Chain 28
Inviru ibility of the Symbolic Analyst? ]
Ottshoring Innovation 2
I Coase and the Changing Nature of Work J6
Will the Nature of Work Change? iH
Software Industry Offers Hints 40
Offshoring also Offers Hints 41
vii
viii CONTENTS
Phase 1 Strategy Development: Think 47
4 Pouring the Foundation:
The Offshoring Value Delivery Framework 49
Strategy/Goals Alignment: A Balanced
Scorecard Approach 51
In-house or Out of House:
Issue of Control 64
Chapter Takeaway 75
5 Is the Organization Ready? 78
Strategic Level Readiness 78
Building the Safety Net 80
Argument for a Big Response 82
Operational-Level Readiness 83
Operational-Level Readiness:
The Elements 84
When the Operational
Framework Fails 86
Belief in Empiricism Is the
Answer 88
A Shared Services Perspective 89
Business Case 92
Chapter Takeaway 92
6 Making the Case 94
The Business Case Lives 94
Process of Discovery 96
Captive Versus Service Provider
Business Case 97
Total Value of a Business Case 98
How to Represent Costs 99
Offshoring Cost/Benefit Model 100
Mapping Costs Analysis to the Offshoring
Value Delivery Framework 101
Cost Exploration 101
Cost Benchmarking 105
Subject of Change 105
Chapter Takeaway 106
CONTENTS ix
Phase 2 Selection Process: Plan 109
7 So Many Choices 111
Selection Criteria Development 111
Evergreen Selection Criteria 126
Chapter Takeaway 139
8 Location is Everything 142
Site Selection 142
Mercer Framework 146
Chapter Takeaway 153
Phase 3 Relationship Building 155
9 An Alliance Is Forged 157
Pilot Project 157
Small Offshoring Scope If Processes
Are Not Project-Based 160
Security Framework 162
Revise Business Case 171
Chapter Takeaway 171
10 Let s Make a Deal 173
Contracting 173
Service Level Agreements 1 78
Chapter Takeaway 189
11 Other Relationship Details 191
Chief Outsourcing/Offshoring Officer 191
Good to Great, Then Offshore Versus Offshore,
Then Good to Great 1 93
Relationship Defined by Pricing 195
Exit Strategy 198
Chapter Takeaway 200
Phase 4 Ongoing Management: Execute and Manage 201
12 Start of a Beautiful Friendship 203
Transition 203
Transition Costs Destroy Value Propositions 214
Performance Tracking and Value Auditing 21 5
x CONTENTS
Governance 219
Final Thoughts on the Offshoring Value
Delivery Framework 221
Chapter Takeaway 222
13 Calling All Low-Cost Reps 224
Mixed Attitudes About Contact Centers 225
Chapter Takeaway 239
14 Toward Best Practices 241
Index 245
|
| any_adam_object | 1 |
| author | Berry, John |
| author_facet | Berry, John |
| author_role | aut |
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| building | Verbundindex |
| bvnumber | BV023647786 |
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| dewey-full | 658.4058 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4058 |
| dewey-search | 658.4058 |
| dewey-sort | 3658.4058 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV023647786 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T21:33:15Z |
| institution | BVB |
| isbn | 0471716731 9780471716730 |
| language | Undetermined |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-017244131 |
| oclc_num | 835856860 |
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| owner_facet | DE-523 DE-2070s |
| physical | XX, 250 S. graph. Darst. |
| publishDate | 2006 |
| publishDateSearch | 2006 |
| publishDateSort | 2006 |
| publisher | Wiley |
| record_format | marc |
| spelling | Berry, John Verfasser aut Offshoring opportunities strategies and tactics for global competitiveness John Berry Hoboken, N.J. Wiley 2006 XX, 250 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017244131&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Berry, John Offshoring opportunities strategies and tactics for global competitiveness |
| title | Offshoring opportunities strategies and tactics for global competitiveness |
| title_auth | Offshoring opportunities strategies and tactics for global competitiveness |
| title_exact_search | Offshoring opportunities strategies and tactics for global competitiveness |
| title_full | Offshoring opportunities strategies and tactics for global competitiveness John Berry |
| title_fullStr | Offshoring opportunities strategies and tactics for global competitiveness John Berry |
| title_full_unstemmed | Offshoring opportunities strategies and tactics for global competitiveness John Berry |
| title_short | Offshoring opportunities |
| title_sort | offshoring opportunities strategies and tactics for global competitiveness |
| title_sub | strategies and tactics for global competitiveness |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017244131&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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