Information, technology and information worker productivity: task level evidence
In an effort to reveal the fine-grained relationships between IT use, patterns of information flows, and individual information-worker productivity, we study task level practices at a midsize executive recruiting firm. We analyze both project-level and individual-level performance using: (1) detaile...
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Cambridge, Mass.
National Bureau of Economic Research
2007
|
| Schriftenreihe: | Working paper series / National Bureau of Economic Research
13172 |
| Online-Zugang: | Volltext |
| Zusammenfassung: | In an effort to reveal the fine-grained relationships between IT use, patterns of information flows, and individual information-worker productivity, we study task level practices at a midsize executive recruiting firm. We analyze both project-level and individual-level performance using: (1) detailed accounting data on revenues, compensation, project completion rates, and team membership for over 1300 projects spanning 5 years, (2) direct observation of over 125,000 email messages over a period of 10 months by individual workers, and (3) data on a matched set of the same workers' self-reported IT skills, IT use and information sharing. These detailed data permit us to econometrically evaluate a multistage model of production and interaction activities at the firm, and to analyze the relationships among key technologies, work practices, and output. We find that (a) IT use is positively correlated with non-linear drivers of productivity; (b) the structure and size of workers' communication networks are highly correlated with performance; (c) an inverted-U shaped relationship exists between multitasking and productivity such that, beyond an optimum, more multitasking is associated with declining project completion rates and revenue generation; and (d) asynchronous information seeking such as email and database use promotes multitasking while synchronous information seeking over the phone shows a negative correlation. Overall, these data show statistically significant relationships among technology use, social networks, completed projects, and revenues for project-based information workers. Results are consistent with simple models of queuing and multitasking and these methods can be replicated in other settings, suggesting new frontiers for IT value and social network research. |
| Beschreibung: | Literaturverz. S. 30 - 32 |
| Beschreibung: | 33 S. graph. Darst. 22 cm |
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| 520 | 8 | |a In an effort to reveal the fine-grained relationships between IT use, patterns of information flows, and individual information-worker productivity, we study task level practices at a midsize executive recruiting firm. We analyze both project-level and individual-level performance using: (1) detailed accounting data on revenues, compensation, project completion rates, and team membership for over 1300 projects spanning 5 years, (2) direct observation of over 125,000 email messages over a period of 10 months by individual workers, and (3) data on a matched set of the same workers' self-reported IT skills, IT use and information sharing. These detailed data permit us to econometrically evaluate a multistage model of production and interaction activities at the firm, and to analyze the relationships among key technologies, work practices, and output. We find that (a) IT use is positively correlated with non-linear drivers of productivity; (b) the structure and size of workers' communication networks are highly correlated with performance; (c) an inverted-U shaped relationship exists between multitasking and productivity such that, beyond an optimum, more multitasking is associated with declining project completion rates and revenue generation; and (d) asynchronous information seeking such as email and database use promotes multitasking while synchronous information seeking over the phone shows a negative correlation. Overall, these data show statistically significant relationships among technology use, social networks, completed projects, and revenues for project-based information workers. Results are consistent with simple models of queuing and multitasking and these methods can be replicated in other settings, suggesting new frontiers for IT value and social network research. | |
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| spelling | Aral, Sinan Verfasser (DE-588)133434486 aut Information, technology and information worker productivity task level evidence Sinan Aral ; Erik Brynjolfsson ; Marshall Van Alstyne Cambridge, Mass. National Bureau of Economic Research 2007 33 S. graph. Darst. 22 cm txt rdacontent n rdamedia nc rdacarrier Working paper series / National Bureau of Economic Research 13172 Literaturverz. S. 30 - 32 In an effort to reveal the fine-grained relationships between IT use, patterns of information flows, and individual information-worker productivity, we study task level practices at a midsize executive recruiting firm. We analyze both project-level and individual-level performance using: (1) detailed accounting data on revenues, compensation, project completion rates, and team membership for over 1300 projects spanning 5 years, (2) direct observation of over 125,000 email messages over a period of 10 months by individual workers, and (3) data on a matched set of the same workers' self-reported IT skills, IT use and information sharing. These detailed data permit us to econometrically evaluate a multistage model of production and interaction activities at the firm, and to analyze the relationships among key technologies, work practices, and output. We find that (a) IT use is positively correlated with non-linear drivers of productivity; (b) the structure and size of workers' communication networks are highly correlated with performance; (c) an inverted-U shaped relationship exists between multitasking and productivity such that, beyond an optimum, more multitasking is associated with declining project completion rates and revenue generation; and (d) asynchronous information seeking such as email and database use promotes multitasking while synchronous information seeking over the phone shows a negative correlation. Overall, these data show statistically significant relationships among technology use, social networks, completed projects, and revenues for project-based information workers. Results are consistent with simple models of queuing and multitasking and these methods can be replicated in other settings, suggesting new frontiers for IT value and social network research. Brynjolfsson, Erik 1962- Verfasser (DE-588)133434605 aut Van Alstyne, Marshall 1962- Verfasser (DE-588)133434664 aut Erscheint auch als Online-Ausgabe National Bureau of Economic Research <Cambridge, Mass.> NBER working paper series 13172 (DE-604)BV002801238 13172 http://papers.nber.org/papers/w13172.pdf kostenfrei Volltext |
| spellingShingle | Aral, Sinan Brynjolfsson, Erik 1962- Van Alstyne, Marshall 1962- Information, technology and information worker productivity task level evidence |
| title | Information, technology and information worker productivity task level evidence |
| title_auth | Information, technology and information worker productivity task level evidence |
| title_exact_search | Information, technology and information worker productivity task level evidence |
| title_exact_search_txtP | Information, technology and information worker productivity task level evidence |
| title_full | Information, technology and information worker productivity task level evidence Sinan Aral ; Erik Brynjolfsson ; Marshall Van Alstyne |
| title_fullStr | Information, technology and information worker productivity task level evidence Sinan Aral ; Erik Brynjolfsson ; Marshall Van Alstyne |
| title_full_unstemmed | Information, technology and information worker productivity task level evidence Sinan Aral ; Erik Brynjolfsson ; Marshall Van Alstyne |
| title_short | Information, technology and information worker productivity |
| title_sort | information technology and information worker productivity task level evidence |
| title_sub | task level evidence |
| url | http://papers.nber.org/papers/w13172.pdf |
| volume_link | (DE-604)BV002801238 |
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