The conflict resolution toolbox: models & maps for analyzing, diagnosing and resolving conflict
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Mississauga, Ont.
Wiley
2005
|
| Schlagworte: | |
| Online-Zugang: | Publisher description Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XIII, 256 S. graph. Darst. |
| ISBN: | 9780470835173 |
Internformat
MARC
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| 100 | 1 | |a Furlong, Gary T. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a The conflict resolution toolbox |b models & maps for analyzing, diagnosing and resolving conflict |c Gary T. Furlong |
| 264 | 1 | |a Mississauga, Ont. |b Wiley |c 2005 | |
| 300 | |a XIII, 256 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Conflict management | |
| 650 | 4 | |a Mediation | |
| 650 | 0 | 7 | |a Konfliktlösung |0 (DE-588)4114266-4 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Politischer Konflikt |0 (DE-588)4115589-0 |2 gnd |9 rswk-swf |
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Datensatz im Suchindex
| _version_ | 1804138179580657664 |
|---|---|
| adam_text | CONTENTS
Foreword xn
Acknowledgements xv
Chapter One - Introduction 1
We All Practice Conflict Resolution Daily 3
Diagnosis: Finding the Root Causes of Conflict 4
Theories vs. Models in a Practice Profession 6
A Wide Range of Conflict Analysis Models 11
Becoming a Reflective Practitioner 13
Summary
How to Use this Book 17
Chapter Two - Overview of the Models 19
Why These Eight Models? 19
Model #1—The Circle of Conflict 21
Model #2—The Triangle of Satisfaction 21
Model #3—The Boundary Model 22
Model #4—The Interests/Rights/Power Model 22
Model #5—The Dynamics of Trust 23
Model #6—The Dimensions Model 23
viii Contents
Model #7—The Social Styles Model 24
Model #8—Moving Beyond Conflict 24
Chapter Three - The Conflict Story 25
Case Study 25
Chapter Four - Model #1: The Circle of Conflict 29
Background of the Circle of Conflict Model 29
Diagnosis with the Circle of Conflict 30
Case Study: Circle of Conflict Diagnosis 35
Strategic Direction from the Circle of Conflict 38
Case Study: Circle of Conflict Strategic Direction 40
Assessing and Applying the Circle of Conflict Model 44
Practitioner s Worksheet for the Circle of Conflict Model 46
Additional Case Study—Circle of Conflict 50
Circle of Conflict Worksheet: The Spanish Estate 54
Chapter Five - Model #2: The Triangle of Satisfaction 61
Background of the Triangle Model 61
Diagnosis with the Triangle of Satisfaction 61
Case Study: Triangle of Satisfaction Diagnosis 64
Strategic Direction from the Triangle of Satisfaction 68
Case Study: Triangle of Satisfaction Strategic Direction 72
Assessing and Applying the Triangle of Satisfaction Model 75
Practitioner s Worksheet for the Triangle of Satisfaction Model 77
Additional Case Study—Triangle of Satisfaction 79
Chapter Six - Model #3: The Boundary Model 89
Background of the Boundary Model 89
Diagnosis with the Boundary Model 89
Case Study: Boundary Model Diagnosis 94
Strategic Direction from the Boundary Model 96
Case Study: Boundary Model Strategic Direction 98
Assessing and Applying the Boundary Model 100
Practitioner s Worksheet for the Boundary Model 100
Additional Case Study—Boundary Model 103
Contents ix
Chapter Seven - Model #4: Interests, Rights, and Power 109
Background of the Interest/Rights/Power Model 109
Case Study: I/R/P Diagnosis 115
Strategic Direction from the I/R/P Model 116
Case Study: I/R/P Strategic Direction 118
Assessing and Applying the I/R/P Model 119
Practitioner s Worksheet for the I/R/P Model 120
Additional Case Study—I/R/P Model 122
Chapter Eight - Model #5: The Dynamics of Trust 127
Background of the Trust Model 127
Diagnosis with the Trust Model 132
Case Study—Trust Model Diagnosis 138
Strategic Direction from the Trust Model 142
Case Study: Trust Model Strategic Direction 150
Assessing and Applying the Trust Model 155
Practitioner s Worksheet for the Trust Model 156
Additional Case Study—Trust Model 158
Chapter Nine - Model #6: The Dimensions of Conflict 167
Background of the Dimensions Model 167
Diagnosis with the Dimensions Model 167
Case Study: Dimensions Model Diagnosis 172
Strategic Direction from the Dimensions Model 174
Case Study: Dimensions Model Strategic Direction 178
Assessing and Applying the Dimensions Model 182
Practitioner s Worksheet for the Dimensions Model 183
Additional Case Study—Dimensions Model 185
Chapter Ten - Model #7: The Social Style Model 191
Background of the Social Style Model 191
Diagnosis with the Social Style Model 193
Case Study: Social Style Diagnosis 198
Strategic Direction from the Social Style Model 200
Case Study: Social Style Strategic Direction 208
Assessing and Applying the Social Style Model 209
Practitioner s Worksheet for the Social Style Model 210
Additional Case Study: Social Style Model 213
x Contents
Chapter Eleven - Model #8: Moving Beyond the Conflict 217
Background of the Moving Beyond Model 217
Diagnosis with the Moving Beyond Model 219
Stage One: Denial 220
Stage Two: Anger 221
Stage Three: Acceptance 222
Case Study: Moving Beyond Diagnosis 224
Strategic Direction from the Moving Beyond Model 229
Case Study: Strategic Direction with
the Moving Beyond Model 235
Assessing and Applying the Moving Beyond Model 242
Practitioner s Worksheet for the Moving Beyond Model 243
Additional Case Study—Circle of Conflict 244
Moving Beyond Model Diagnosis and Worksheet:
The Workplace Assault Case 245
Moving Beyond Model Strategic Direction:
The Workplace Assault Case 247
Chapter Twelve - Conclusion 249
Index 253
|
| adam_txt |
CONTENTS
Foreword xn
Acknowledgements xv
Chapter One - Introduction 1
We All "Practice" Conflict Resolution Daily 3
Diagnosis: Finding the Root Causes of Conflict 4
Theories vs. Models in a Practice Profession 6
A Wide Range of Conflict Analysis Models 11
Becoming a Reflective Practitioner 13
Summary
How to Use this Book 17
Chapter Two - Overview of the Models 19
Why These Eight Models? 19
Model #1—The Circle of Conflict 21
Model #2—The Triangle of Satisfaction 21
Model #3—The Boundary Model 22
Model #4—The Interests/Rights/Power Model 22
Model #5—The Dynamics of Trust 23
Model #6—The Dimensions Model 23
viii Contents
Model #7—The Social Styles Model 24
Model #8—Moving Beyond Conflict 24
Chapter Three - The Conflict Story 25
Case Study 25
Chapter Four - Model #1: The Circle of Conflict 29
Background of the Circle of Conflict Model 29
Diagnosis with the Circle of Conflict 30
Case Study: Circle of Conflict Diagnosis 35
Strategic Direction from the Circle of Conflict 38
Case Study: Circle of Conflict Strategic Direction 40
Assessing and Applying the Circle of Conflict Model 44
Practitioner's Worksheet for the Circle of Conflict Model 46
Additional Case Study—Circle of Conflict 50
Circle of Conflict Worksheet: The Spanish Estate 54
Chapter Five - Model #2: The Triangle of Satisfaction 61
Background of the Triangle Model 61
Diagnosis with the Triangle of Satisfaction 61
Case Study: Triangle of Satisfaction Diagnosis 64
Strategic Direction from the Triangle of Satisfaction 68
Case Study: Triangle of Satisfaction Strategic Direction 72
Assessing and Applying the Triangle of Satisfaction Model 75
Practitioner's Worksheet for the Triangle of Satisfaction Model 77
Additional Case Study—Triangle of Satisfaction 79
Chapter Six - Model #3: The Boundary Model 89
Background of the Boundary Model 89
Diagnosis with the Boundary Model 89
Case Study: Boundary Model Diagnosis 94
Strategic Direction from the Boundary Model 96
Case Study: Boundary Model Strategic Direction 98
Assessing and Applying the Boundary Model 100
Practitioner's Worksheet for the Boundary Model 100
Additional Case Study—Boundary Model 103
Contents ix
Chapter Seven - Model #4: Interests, Rights, and Power 109
Background of the Interest/Rights/Power Model 109
Case Study: I/R/P Diagnosis 115
Strategic Direction from the I/R/P Model 116
Case Study: I/R/P Strategic Direction 118
Assessing and Applying the I/R/P Model 119
Practitioner's Worksheet for the I/R/P Model 120
Additional Case Study—I/R/P Model 122
Chapter Eight - Model #5: The Dynamics of Trust 127
Background of the Trust Model 127
Diagnosis with the Trust Model 132
Case Study—Trust Model Diagnosis 138
Strategic Direction from the Trust Model 142
Case Study: Trust Model Strategic Direction 150
Assessing and Applying the Trust Model 155
Practitioner's Worksheet for the Trust Model 156
Additional Case Study—Trust Model 158
Chapter Nine - Model #6: The Dimensions of Conflict 167
Background of the Dimensions Model 167
Diagnosis with the Dimensions Model 167
Case Study: Dimensions Model Diagnosis 172
Strategic Direction from the Dimensions Model 174
Case Study: Dimensions Model Strategic Direction 178
Assessing and Applying the Dimensions Model 182
Practitioner's Worksheet for the Dimensions Model 183
Additional Case Study—Dimensions Model 185
Chapter Ten - Model #7: The Social Style Model 191
Background of the Social Style Model 191
Diagnosis with the Social Style Model 193
Case Study: Social Style Diagnosis 198
Strategic Direction from the Social Style Model 200
Case Study: Social Style Strategic Direction 208
Assessing and Applying the Social Style Model 209
Practitioner's Worksheet for the Social Style Model 210
Additional Case Study: Social Style Model 213
x Contents
Chapter Eleven - Model #8: Moving Beyond the Conflict 217
Background of the Moving Beyond Model 217
Diagnosis with the Moving Beyond Model 219
Stage One: Denial 220
Stage Two: Anger 221
Stage Three: Acceptance 222
Case Study: Moving Beyond Diagnosis 224
Strategic Direction from the Moving Beyond Model 229
Case Study: Strategic Direction with
the Moving Beyond Model 235
Assessing and Applying the Moving Beyond Model 242
Practitioner's Worksheet for the Moving Beyond Model 243
Additional Case Study—Circle of Conflict 244
Moving Beyond Model Diagnosis and Worksheet:
The Workplace Assault Case 245
Moving Beyond Model Strategic Direction:
The Workplace Assault Case 247
Chapter Twelve - Conclusion 249
Index 253 |
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| institution | BVB |
| isbn | 9780470835173 |
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| spelling | Furlong, Gary T. Verfasser aut The conflict resolution toolbox models & maps for analyzing, diagnosing and resolving conflict Gary T. Furlong Mississauga, Ont. Wiley 2005 XIII, 256 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Conflict management Mediation Konfliktlösung (DE-588)4114266-4 gnd rswk-swf Politischer Konflikt (DE-588)4115589-0 gnd rswk-swf Politischer Konflikt (DE-588)4115589-0 s Konfliktlösung (DE-588)4114266-4 s DE-604 http://www.loc.gov/catdir/enhancements/fy0626/2005275615-d.html Publisher description HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016852813&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Furlong, Gary T. The conflict resolution toolbox models & maps for analyzing, diagnosing and resolving conflict Conflict management Mediation Konfliktlösung (DE-588)4114266-4 gnd Politischer Konflikt (DE-588)4115589-0 gnd |
| subject_GND | (DE-588)4114266-4 (DE-588)4115589-0 |
| title | The conflict resolution toolbox models & maps for analyzing, diagnosing and resolving conflict |
| title_auth | The conflict resolution toolbox models & maps for analyzing, diagnosing and resolving conflict |
| title_exact_search | The conflict resolution toolbox models & maps for analyzing, diagnosing and resolving conflict |
| title_exact_search_txtP | The conflict resolution toolbox models & maps for analyzing, diagnosing and resolving conflict |
| title_full | The conflict resolution toolbox models & maps for analyzing, diagnosing and resolving conflict Gary T. Furlong |
| title_fullStr | The conflict resolution toolbox models & maps for analyzing, diagnosing and resolving conflict Gary T. Furlong |
| title_full_unstemmed | The conflict resolution toolbox models & maps for analyzing, diagnosing and resolving conflict Gary T. Furlong |
| title_short | The conflict resolution toolbox |
| title_sort | the conflict resolution toolbox models maps for analyzing diagnosing and resolving conflict |
| title_sub | models & maps for analyzing, diagnosing and resolving conflict |
| topic | Conflict management Mediation Konfliktlösung (DE-588)4114266-4 gnd Politischer Konflikt (DE-588)4115589-0 gnd |
| topic_facet | Conflict management Mediation Konfliktlösung Politischer Konflikt |
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