Quality assurance: the route to efficiency and competitiveness
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York, NY [u.a.]
Prentice Hall
1993
|
| Ausgabe: | 3. ed. |
| Schriftenreihe: | Ellis Horwood series in applied science and industrial technology
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 336 S. graph. Darst. |
| ISBN: | 0133345599 |
Internformat
MARC
| LEADER | 00000nam a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV023526518 | ||
| 003 | DE-604 | ||
| 005 | 20040707000000.0 | ||
| 007 | t | ||
| 008 | 940204s1993 xxud||| |||| 00||| eng d | ||
| 020 | |a 0133345599 |9 0-13-334559-9 | ||
| 035 | |a (OCoLC)915851007 | ||
| 035 | |a (DE-599)BVBBV023526518 | ||
| 040 | |a DE-604 |b ger | ||
| 041 | 0 | |a eng | |
| 044 | |a xxu |c XD-US | ||
| 049 | |a DE-521 |a DE-634 | ||
| 084 | |a QP 624 |0 (DE-625)141914: |2 rvk | ||
| 100 | 1 | |a Stebbing, Lionel |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Quality assurance |b the route to efficiency and competitiveness |c Lionel Stebbing |
| 250 | |a 3. ed. | ||
| 264 | 1 | |a New York, NY [u.a.] |b Prentice Hall |c 1993 | |
| 300 | |a 336 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Ellis Horwood series in applied science and industrial technology | |
| 650 | 0 | 7 | |a Qualitätskontrolle |0 (DE-588)4047968-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Qualitätssicherung |0 (DE-588)4126457-5 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Qualitätssicherung |0 (DE-588)4126457-5 |D s |
| 689 | 0 | |5 DE-604 | |
| 689 | 1 | 0 | |a Qualitätskontrolle |0 (DE-588)4047968-7 |D s |
| 689 | 1 | |8 1\p |5 DE-604 | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016846753&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-016846753 | ||
| 883 | 1 | |8 1\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
Datensatz im Suchindex
| _version_ | 1804138170117259264 |
|---|---|
| adam_text | Table of contents
Foreword to the third edition 10
Foreword to the second edition 11
Foreword to the first edition 12
Preface to the third edition 13
Preface to the second edition 14
Preface to the first edition 15
Acknowledgements 17
Introduction 18
The total presentation 18
Assurance of quality 19
Myths and misconceptions 20
What is quality assurance? 21
Chapter 1—The background to quality assurance 23
Customer-supplier relationship 23
Historical perspective 23
The systematic approach 24
Objective evidence of quality 25
The need for audit 25
The need for procedures 26
Chapter 2—Principles, philosophies, standards and procedures 28
The quality system level 28
Comparison of quality assurance standards 29
6 Table of contents
Industry comparisons 31
Procedures 31
Quality manual, system and plan 33
Chapter 3—The penalties of inadequate procedures 37
The reinvention of the wheel 37
Communication and co-operation 42
Chapter 4—Setting up and developing the appropriate quality system 44
The responsibility for quality 44
First considerations 44
Public relations 45
The cost of quality 46
The quality executive (the management representative) 46
Achieving acceptance of the quality system 47
Setting up the working party 48
Establishing the appropriate quality system 48
Documenting the quality system 51
Application to service industries 54
Implementing the quality system 55
Implementation plan guidelines 56
Common causes of implementation set-back 57
Costs and benefits 57
Chapter 5—Quality costs—identification, assessment and control 61
Quality cost definition 61
Establishing a quality cost data base 63
Analysis of the quality costs 66
Cost optimization 66
Reporting quality costs 67
Chapter 6—The organization for quality 71
The importance of organizational freedom 71
Quality is the responsibility of everyone 72
The independent check 73
The role of the quality assurance department 75
The recommended organization 75
Typical (though not recommended) organization 78
QA/QC, a misnomer 78
Chapter 7—The policy statement 83
Declaration of intent 83
Chapter 8—The quality manual 85
Why a quality manual is needed 85
The shop window to quality 86
Manual format and contents 87
Table of contents 7
Chapter 9—The procedure 96
Procedure development, administration and control 96
The tiers of documentation 97
Documenting the activities 97
Definition of responsibilities 98
Procedure numbering system 99
Procedure amendment and revision 99
Distribution control 101
Procedure presentation 101
Procedure planning and development 101
Procedural flexibility 106
Procedure structure and format 107
Consistency 107
Contents 108
Procedure writing style 110
Chapter 10—The quality plan 113
The requirements for a quality plan 114
Fundamental procedures 115
Contract requirements 115
Contract organization 116
The project quality manual 120
Chapter 11—The inspection and test plan 121
Evidence of specified requirements 121
The need for an inspection and test plan 122
Format and contents 122
Chapter 12—Design control 126
Design procedures and instructions 126
The major activities 127
System element outline 149
Chapter 13—Procurement control 150
The major activities 150
Service contracts 158
System element outline 158
Chapter 14—Manufacturing and services control 159
Fitness for purpose 159
The major activities 160
Chapter 15—Installation control 180
The major activities 180
Maintenance (servicing) 190
8 Table of contents
Chapter 16—Audit and corrective action 192
Audit/assessment objectives 192
The responsibility for auditing 192
Why audit? 193
What is an audit? 193
Audit depth, scope and type 193
Audit scheduling 196
The audit process 196
The audit route 220
The auditor—guide, philosopher and friend 222
Auditor qualification and training 223
Roles and responsibilities 227
System outline 227
Conclusion 227
Chapter 17—Quality circles and problem-solving techniques 229
What are quality circles? 229
The company-wide approach 230
First considerations 231
Problem solving 236
Data collection 237
Presenting the solutions to management 238
The steps to effective presentation 239
Conclusion 239
Chapter 18—An introduction to computer software control 241
What is software? 241
The communicating process 241
Software languages 242
The major activities 243
Chapter 19—Management review 246
Scheduling of reviews 246
The review procedure 246
Chapter 20—Future trends 251
Master the theory before breaking the rules! 251
Which direction? 251
Appendix A—Typical quality manual for a Part 1 or Category 1 quality
system 253
Appendix B—Typical procedure for the development of activity documents... 307
Appendix C—Glossary of terms 317
Table of contents 9
Appendix D—Standards associated with quality assurance 321
Bibliography 330
Index 332
|
| adam_txt |
Table of contents
Foreword to the third edition 10
Foreword to the second edition 11
Foreword to the first edition 12
Preface to the third edition 13
Preface to the second edition 14
Preface to the first edition 15
Acknowledgements 17
Introduction 18
The total presentation 18
Assurance of quality 19
Myths and misconceptions 20
What is quality assurance? 21
Chapter 1—The background to quality assurance 23
Customer-supplier relationship 23
Historical perspective 23
The systematic approach 24
Objective evidence of quality 25
The need for audit 25
The need for procedures 26
Chapter 2—Principles, philosophies, standards and procedures 28
The quality system level 28
Comparison of quality assurance standards 29
6 Table of contents
Industry comparisons 31
Procedures 31
Quality manual, system and plan 33
Chapter 3—The penalties of inadequate procedures 37
The reinvention of the wheel 37
Communication and co-operation 42
Chapter 4—Setting up and developing the appropriate quality system 44
The responsibility for quality 44
First considerations 44
Public relations 45
The cost of quality 46
The quality executive (the management representative) 46
Achieving acceptance of the quality system 47
Setting up the working party 48
Establishing the appropriate quality system 48
Documenting the quality system 51
Application to service industries 54
Implementing the quality system 55
Implementation plan guidelines 56
Common causes of implementation set-back 57
Costs and benefits 57
Chapter 5—Quality costs—identification, assessment and control 61
Quality cost definition 61
Establishing a quality cost data base 63
Analysis of the quality costs 66
Cost optimization 66
Reporting quality costs 67
Chapter 6—The organization for quality 71
The importance of organizational freedom 71
Quality is the responsibility of everyone 72
The independent check 73
The role of the quality assurance department 75
The recommended organization 75
Typical (though not recommended) organization 78
QA/QC, a misnomer 78
Chapter 7—The policy statement 83
Declaration of intent 83
Chapter 8—The quality manual 85
Why a quality manual is needed 85
The shop window to quality 86
Manual format and contents 87
Table of contents 7
Chapter 9—The procedure 96
Procedure development, administration and control 96
The 'tiers' of documentation 97
Documenting the activities 97
Definition of responsibilities 98
Procedure numbering system 99
Procedure amendment and revision 99
Distribution control 101
Procedure presentation 101
Procedure planning and development 101
Procedural flexibility 106
Procedure structure and format 107
Consistency 107
Contents 108
Procedure writing style 110
Chapter 10—The quality plan 113
The requirements for a quality plan 114
Fundamental procedures 115
Contract requirements 115
Contract organization 116
The project quality manual 120
Chapter 11—The inspection and test plan 121
Evidence of specified requirements 121
The need for an inspection and test plan 122
Format and contents 122
Chapter 12—Design control 126
Design procedures and instructions 126
The major activities 127
System element outline 149
Chapter 13—Procurement control 150
The major activities 150
Service contracts 158
System element outline 158
Chapter 14—Manufacturing and services control 159
Fitness for purpose 159
The major activities 160
Chapter 15—Installation control 180
The major activities 180
Maintenance (servicing) 190
8 Table of contents
Chapter 16—Audit and corrective action 192
Audit/assessment objectives 192
The responsibility for auditing 192
Why audit? 193
What is an audit? 193
Audit depth, scope and type 193
Audit scheduling 196
The audit process 196
The audit route 220
The auditor—guide, philosopher and friend 222
Auditor qualification and training 223
Roles and responsibilities 227
System outline 227
Conclusion 227
Chapter 17—Quality circles and problem-solving techniques 229
What are quality circles? 229
The company-wide approach 230
First considerations 231
Problem solving 236
Data collection 237
Presenting the solutions to management 238
The steps to effective presentation 239
Conclusion 239
Chapter 18—An introduction to computer software control 241
What is software? 241
The communicating process 241
Software languages 242
The major activities 243
Chapter 19—Management review 246
Scheduling of reviews 246
The review procedure 246
Chapter 20—Future trends 251
Master the theory before breaking the rules! 251
Which direction? 251
Appendix A—Typical quality manual for a Part 1 or Category 1 quality
system 253
Appendix B—Typical procedure for the development of activity documents. 307
Appendix C—Glossary of terms 317
Table of contents 9
Appendix D—Standards associated with quality assurance 321
Bibliography 330
Index 332 |
| any_adam_object | 1 |
| any_adam_object_boolean | 1 |
| author | Stebbing, Lionel |
| author_facet | Stebbing, Lionel |
| author_role | aut |
| author_sort | Stebbing, Lionel |
| author_variant | l s ls |
| building | Verbundindex |
| bvnumber | BV023526518 |
| classification_rvk | QP 624 |
| ctrlnum | (OCoLC)915851007 (DE-599)BVBBV023526518 |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| edition | 3. ed. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01557nam a2200397zc 4500</leader><controlfield tag="001">BV023526518</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20040707000000.0</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">940204s1993 xxud||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0133345599</subfield><subfield code="9">0-13-334559-9</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)915851007</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV023526518</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">xxu</subfield><subfield code="c">XD-US</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-521</subfield><subfield code="a">DE-634</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 624</subfield><subfield code="0">(DE-625)141914:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Stebbing, Lionel</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Quality assurance</subfield><subfield code="b">the route to efficiency and competitiveness</subfield><subfield code="c">Lionel Stebbing</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">3. ed.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York, NY [u.a.]</subfield><subfield code="b">Prentice Hall</subfield><subfield code="c">1993</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">336 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Ellis Horwood series in applied science and industrial technology</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Qualitätskontrolle</subfield><subfield code="0">(DE-588)4047968-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Qualitätssicherung</subfield><subfield code="0">(DE-588)4126457-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Qualitätssicherung</subfield><subfield code="0">(DE-588)4126457-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Qualitätskontrolle</subfield><subfield code="0">(DE-588)4047968-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016846753&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-016846753</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield></record></collection> |
| id | DE-604.BV023526518 |
| illustrated | Illustrated |
| index_date | 2024-07-02T22:34:06Z |
| indexdate | 2024-07-09T21:23:56Z |
| institution | BVB |
| isbn | 0133345599 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-016846753 |
| oclc_num | 915851007 |
| open_access_boolean | |
| owner | DE-521 DE-634 |
| owner_facet | DE-521 DE-634 |
| physical | 336 S. graph. Darst. |
| publishDate | 1993 |
| publishDateSearch | 1993 |
| publishDateSort | 1993 |
| publisher | Prentice Hall |
| record_format | marc |
| series2 | Ellis Horwood series in applied science and industrial technology |
| spelling | Stebbing, Lionel Verfasser aut Quality assurance the route to efficiency and competitiveness Lionel Stebbing 3. ed. New York, NY [u.a.] Prentice Hall 1993 336 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Ellis Horwood series in applied science and industrial technology Qualitätskontrolle (DE-588)4047968-7 gnd rswk-swf Qualitätssicherung (DE-588)4126457-5 gnd rswk-swf Qualitätssicherung (DE-588)4126457-5 s DE-604 Qualitätskontrolle (DE-588)4047968-7 s 1\p DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016846753&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Stebbing, Lionel Quality assurance the route to efficiency and competitiveness Qualitätskontrolle (DE-588)4047968-7 gnd Qualitätssicherung (DE-588)4126457-5 gnd |
| subject_GND | (DE-588)4047968-7 (DE-588)4126457-5 |
| title | Quality assurance the route to efficiency and competitiveness |
| title_auth | Quality assurance the route to efficiency and competitiveness |
| title_exact_search | Quality assurance the route to efficiency and competitiveness |
| title_exact_search_txtP | Quality assurance the route to efficiency and competitiveness |
| title_full | Quality assurance the route to efficiency and competitiveness Lionel Stebbing |
| title_fullStr | Quality assurance the route to efficiency and competitiveness Lionel Stebbing |
| title_full_unstemmed | Quality assurance the route to efficiency and competitiveness Lionel Stebbing |
| title_short | Quality assurance |
| title_sort | quality assurance the route to efficiency and competitiveness |
| title_sub | the route to efficiency and competitiveness |
| topic | Qualitätskontrolle (DE-588)4047968-7 gnd Qualitätssicherung (DE-588)4126457-5 gnd |
| topic_facet | Qualitätskontrolle Qualitätssicherung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016846753&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT stebbinglionel qualityassurancetheroutetoefficiencyandcompetitiveness |