Quality problem solving: [conformance, performance, efficiency, product design, process design]
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Milwaukee, Wis.
ASQ Quality Press
1998
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIV, 322 S. |
| ISBN: | 0873893948 |
Internformat
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Datensatz im Suchindex
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|---|---|
| adam_text | Titel: Quality problem solving
Autor: Smith, Gerald F
Jahr: 1998
¦ Contents ¦
Preface ix
How to Use This Book xiii
Chapter 1 Problem Solving and Quality Management 1
The Quality Movement: Fad and Fundamentals 2
Solving Quality Problems 5
Overview of the Book 12
Chapter 2 Problem-Solving Fundamentals 14
Cognitive Processes 15
Problem-Solving Functions 26
Problem-Solving Methods 29
The Problem Side of Problem Solving 34
Problem-Solving Functions
Chapter 3 Problem Identification 46
What is Problem Identification? 47
The Identification Process 49
Problem Identification Methods and Practices 53
Identification Difficulties and Errors 58
Improving Problem Identification 63
Chapter 4 Problem Definition 70
What is Problem Definition? 71
Defining Managerial Problems 72
Techniques 76
Definitional Mistakes 83
The Situation Definition and Analysis (SDA) Method
Chapter 5 Diagnosis 97
Causality 98
Diagnosis Tasks and Strategies 100
The Diagnostic Process 102
Diagnostic Errors 105
Diagnostic Methods 108
Prescriptions 115
viii ¦ Contents
Chapter 6 Alternative Generation and Evaluation 12
Creativity 130
Creativity Techniques 133
Prescriptions 135
Evaluating Alternatives 143
Implementation 149
Quality Problems
Chapter 7 Conformance Problems 154
Fundamentals 155
Solving Conformance Problems 159
Prescriptions 181
Chapter 8 Unstructured Performance Problems 186
Fundamentals 187
Solving Unstructured Performance Problems 190
Service Inadequacies 196
Prescriptions 204
Chapter 9 Efficiency Problems 207
Fundamentals 208
Methods 210
Prescriptions 212
Worker Safety 235
Chapter 10 Product Design Problems 238
Design 239
Product Design 242
Product Design Methods 245
Prescriptions 254
Chapter 11 Process Design Problems 263
Fundamentals 264
Process Design Methods 267
Prescriptions 274
Chapter 12 Looking Back, Looking Ahead 299
Lessons Learned 299
Case-Based QPS: An Assessment 301
Redirecting Research 303
Appendix A Sources of Cases 307
Index 311
|
| adam_txt |
Titel: Quality problem solving
Autor: Smith, Gerald F
Jahr: 1998
¦ Contents ¦
Preface ix
How to Use This Book xiii
Chapter 1 Problem Solving and Quality Management 1
The Quality Movement: Fad and Fundamentals 2
Solving Quality Problems 5
Overview of the Book 12
Chapter 2 Problem-Solving Fundamentals 14
Cognitive Processes 15
Problem-Solving Functions 26
Problem-Solving Methods 29
The Problem Side of Problem Solving 34
Problem-Solving Functions
Chapter 3 Problem Identification 46
What is Problem Identification? 47
The Identification Process 49
Problem Identification Methods and Practices 53
Identification Difficulties and Errors 58
Improving Problem Identification 63
Chapter 4 Problem Definition 70
What is Problem Definition? 71
Defining Managerial Problems 72
Techniques 76
Definitional Mistakes 83
The Situation Definition and Analysis (SDA) Method
Chapter 5 Diagnosis 97
Causality 98
Diagnosis Tasks and Strategies 100
The Diagnostic Process 102
Diagnostic Errors 105
Diagnostic Methods 108
Prescriptions 115
viii ¦ Contents
Chapter 6 Alternative Generation and Evaluation 12
Creativity 130
Creativity Techniques 133
Prescriptions 135
Evaluating Alternatives 143
Implementation 149
Quality Problems
Chapter 7 Conformance Problems 154
Fundamentals 155
Solving Conformance Problems 159
Prescriptions 181
Chapter 8 Unstructured Performance Problems 186
Fundamentals 187
Solving Unstructured Performance Problems 190
Service Inadequacies 196
Prescriptions 204
Chapter 9 Efficiency Problems 207
Fundamentals 208
Methods 210
Prescriptions 212
Worker Safety 235
Chapter 10 Product Design Problems 238
Design 239
Product Design 242
Product Design Methods 245
Prescriptions 254
Chapter 11 Process Design Problems 263
Fundamentals 264
Process Design Methods 267
Prescriptions 274
Chapter 12 Looking Back, Looking Ahead 299
Lessons Learned 299
Case-Based QPS: An Assessment 301
Redirecting Research 303
Appendix A Sources of Cases 307
Index 311 |
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| spelling | Smith, Gerald F. Verfasser aut Quality problem solving [conformance, performance, efficiency, product design, process design] by Gerald F. Smith Milwaukee, Wis. ASQ Quality Press 1998 XIV, 322 S. txt rdacontent n rdamedia nc rdacarrier Quality control Problem solving HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016841657&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Smith, Gerald F. Quality problem solving [conformance, performance, efficiency, product design, process design] Quality control Problem solving |
| title | Quality problem solving [conformance, performance, efficiency, product design, process design] |
| title_auth | Quality problem solving [conformance, performance, efficiency, product design, process design] |
| title_exact_search | Quality problem solving [conformance, performance, efficiency, product design, process design] |
| title_exact_search_txtP | Quality problem solving [conformance, performance, efficiency, product design, process design] |
| title_full | Quality problem solving [conformance, performance, efficiency, product design, process design] by Gerald F. Smith |
| title_fullStr | Quality problem solving [conformance, performance, efficiency, product design, process design] by Gerald F. Smith |
| title_full_unstemmed | Quality problem solving [conformance, performance, efficiency, product design, process design] by Gerald F. Smith |
| title_short | Quality problem solving |
| title_sort | quality problem solving conformance performance efficiency product design process design |
| title_sub | [conformance, performance, efficiency, product design, process design] |
| topic | Quality control Problem solving |
| topic_facet | Quality control Problem solving |
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