Verfügbarkeit: Supervision :: THWS Bibkatalog

Supervision: the art of management

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Bibliographische Detailangaben
Hauptverfasser:	Frunzi, George L. (VerfasserIn), Savini, Patrick E. (VerfasserIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	Upper Saddle River, NJ [u.a.] Prentice Hall 1997
Ausgabe:	4. ed.
Schlagworte:	Supervision of employees Personnel management Dienstaufsicht Führung Supervision Arbeitskontrolle Personalkontrolle
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	XII, 592 S. graph. Darst.
ISBN:	0134762274

Internformat

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Datensatz im Suchindex

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adam_text	Section I: The Big Challenge 1. WHAT IS SUPERVISION? 1 The Challenge of Supervision 2 The Role of the Supervisor 6 The Newly Hired Supervisor 15 Summary 16 2. PEOPLE MAKE THE DIFFERENCE 21 The Importance of Human Relations 22 Misconceptions and Misunderstandings 23 Human Relations and You 23 Types of Relationships with Organizations 24 The Connection between Human Relations and Morale 27 The Changing Environment 29 The Meaning of Work 30 The Work Ethic versus the Leisure Ethic 30 Absenteeism: The High-Priced Headache 31 Group Morale 33 Morale and Production 33 Blue-Collar and White-Collar Morale 33 Making Dull Jobs More Interesting 35 Methods of Determining Morale 37 Self-Confidence 40 Summary 42 3. THE INDIVIDUAL 47 The Individual and the Organization 48 The Complexities of the Individual 48 The Reaction Fraction 49 I vi Contents The Black Box 49 Personality 54 Problem Solving 56 Transactional Analysis 57 Supervisory Implications 60 Summary 60 4. GROUP BEHAVIOR 65 The Influence of Others 66 The Linking Concept 66 Supervisory Implications 67 What Is a Group? 69 Why Join a Group? 70 Group Concepts 72 Classification of Groups in the Organization 81 The Group Life Cycle Concept 84 The Effect of Groups on Productivity: The Productivity Payoff 86 Group Decision Making 87 Impact on the Supervisor 88 Summary 90 5. LEARN FROM THE PAST 95 Historical Perspectives 97 Modern Theorists 105 Is That All There Is? 110 Summary 111 Section II: The Individual and People Challenge 6. SUPERVISORY FUNCTIONS 115 The Functions of Supervision 116 Human Relations Implications 118 Summary 131 7. MOTIVATION 137 Motivation: What Is It? 138 What Are Motives and Needs? 139 The Comprehensive Motivational Model 141 Major Theories on Motivation 142 A Consensus of Thought 149 Age Factors in Motivation 154 Motivation in Today s World of Work 157 Summary 165 Contents vii 8. LEADERSHIP 171 Foundations of Leadership 173 Leadership Behaviors 174 So—What Is Leadership? 174 Leadership versus Management 176 Leadership Skills 177 Leadership Traits 178 Styles of Leadership 179 Leadership Emphasis 185 Individual Implications 188 Organizational Implications 189 The Contingency Approach 190 Fiedler s Contingency Model of Leadership 191 McGregor s X-Y Assumptions 193 Theory Z 196 Four Systems of Leadership 198 The Managerial Grid 200 A Parallel 202 The Vroom and Yetton Model 202 Degrees of Leadership 203 The Quadika of Leadership 203 Argyris s Continuum of Developmental Characteristics 205 The Leader s Hats 206 Guidelines for Effective Leadership 207 Conclusions 209 Summary 209 9. COMMUNICATION 215 What Is Communication? 217 Communication and the Supervisory Process 217 A Model for Communication 218 Four Styles of Speakers 220 Medium and Channel Choice 223 Nonverbal Communication 223 Categories of Nonverbal Communication 225 Organizational Communication Flow 226 Informal Channels of Communication 230 Sources of Information 232 Communication Barriers 232 Guidelines for Effective Communication 239 Summary 249 10. DECISION MAKING 257 The Truth about Decision Making 258 ? viii Contents What Is Decision Making? 259 Types of Decisions 261 Decision-Making Conditions 262 Steps of the Decision-Making Process 263 The Vector of Knowledge and Experience 266 Tools for Decision Making 268 Traits That Influence Decisions 272 Who Makes the Decisions? 275 Changing Views on Decision Making 277 Expanding Employee Involvement 278 Summary 285 Section III: The Organizational Challenge 11. ORGANIZATIONAL STRUCTURE 291 Organizational Theories 292 A Composite Approach to Total Organization 295 Summary 325 12. RECRUITING, SELECTING, AND TRAINING 329 Staffing 330 Job Description 331 Job Opening 333 Recruiting 333 Selecting 334 Training 340 Summary 356 13. APPRAISALS, PROMOTIONS, DISCIPLINE, DEMOTIONS, AND DISMISSALS 365 Appraisals 366 Promotions 380 Discipline 381 Demotions and Dismissals 387 Summary 389 14. SUPERVISING CHANGE AND CONFLICT 395 What Is Change? 396 Change and the Supervisor s Job 397 Conflict 402 Summary 407 Contents ix 15. ORGANIZATIONAL DEVELOPMENT 413 Organizational Development: A Definition 414 The Organizational Improvement Star 414 The Organizational Development Continuum 420 Results of Organizational Development 423 Symptoms and Cures Related to Organizational Development 423 Guidelines for Action 427 The Steps of Organizational Development 429 Summary 429 Section IV: Special Challenges 16. COUNSELING 435 Counseling and the Supervisor 436 What Is Counseling? 437 Supervisory Response 437 Formal and Informal Counseling 445 The Positive Outcomes of Counseling 445 Dimensions of Effective Counseling 448 Summary 450 17. RECOGNIZING SPECIAL GROUPS 455 A Diverse Work Force 456 Changes in the Work Force 457 Who Are Minorities? 458 Women 459 Other Minorities 470 Prejudice and Discimination 470 Age Discrimination 471 Other Groups 472 Summary 473 18. WORKING WITH UNIONS 481 What Is a Union? 483 How Did Unions Develop? 483 Why Workers Join Unions 484 A Supervisor s Role during a Union Drive 484 How Is the Supervisor Affected? 485 Collective Bargaining 486 Union Security Arrangements and Conditions 488 The Union Shop Steward 489 Grievances 489 I X Contents If a Union Is Not Present 492 Summary 493 19. STRESS, BURNOUT, AND TIME MANAGEMENT 503 Coping with Individual Concerns 504 Stress 505 Burnout 516 Time Management 521 Summary 532 20. SPECIAL TOPICS 537 Job Enrichment 539 Work Simplification 550 Management by Objectives 556 Total Quality Management 562 Summary 571
adam_txt	Section I: The Big Challenge 1. WHAT IS SUPERVISION? 1 The Challenge of Supervision 2 The Role of the Supervisor 6 The Newly Hired Supervisor 15 Summary 16 2. PEOPLE MAKE THE DIFFERENCE 21 The Importance of Human Relations 22 Misconceptions and Misunderstandings 23 Human Relations and You 23 Types of Relationships with Organizations 24 The Connection between Human Relations and Morale 27 The Changing Environment 29 The Meaning of Work 30 The Work Ethic versus the Leisure Ethic 30 Absenteeism: The High-Priced Headache 31 Group Morale 33 Morale and Production 33 Blue-Collar and White-Collar Morale 33 Making Dull Jobs More Interesting 35 Methods of Determining Morale 37 Self-Confidence 40 Summary 42 3. THE INDIVIDUAL 47 The Individual and the Organization 48 The Complexities of the Individual 48 The Reaction Fraction 49 I vi Contents The Black Box 49 Personality 54 Problem Solving 56 Transactional Analysis 57 Supervisory Implications 60 Summary 60 4. GROUP BEHAVIOR 65 The Influence of Others 66 The Linking Concept 66 Supervisory Implications 67 What Is a Group? 69 Why Join a Group? 70 Group Concepts 72 Classification of Groups in the Organization 81 The Group Life Cycle Concept 84 The Effect of Groups on Productivity: The Productivity Payoff 86 Group Decision Making 87 Impact on the Supervisor 88 Summary 90 5. LEARN FROM THE PAST 95 Historical Perspectives 97 Modern Theorists 105 Is That All There Is? 110 Summary 111 Section II: The Individual and People Challenge 6. SUPERVISORY FUNCTIONS 115 The Functions of Supervision 116 Human Relations Implications 118 Summary 131 7. MOTIVATION 137 Motivation: What Is It? 138 What Are Motives and Needs? 139 The Comprehensive Motivational Model 141 Major Theories on Motivation 142 A Consensus of Thought 149 Age Factors in Motivation 154 Motivation in Today's World of Work 157 Summary 165 Contents vii 8. LEADERSHIP 171 Foundations of Leadership 173 Leadership Behaviors 174 So—What Is Leadership? 174 Leadership versus Management 176 Leadership Skills 177 Leadership Traits 178 Styles of Leadership 179 Leadership Emphasis 185 Individual Implications 188 Organizational Implications 189 The Contingency Approach 190 Fiedler's Contingency Model of Leadership 191 McGregor's X-Y Assumptions 193 Theory Z 196 Four Systems of Leadership 198 The Managerial Grid 200 A Parallel 202 The Vroom and Yetton Model 202 Degrees of Leadership 203 The Quadika of Leadership 203 Argyris's Continuum of Developmental Characteristics 205 The Leader's "Hats" 206 Guidelines for Effective Leadership 207 Conclusions 209 Summary 209 9. COMMUNICATION 215 What Is Communication? 217 Communication and the Supervisory Process 217 A Model for Communication 218 Four Styles of Speakers 220 Medium and Channel Choice 223 Nonverbal Communication 223 Categories of Nonverbal Communication 225 Organizational Communication Flow 226 Informal Channels of Communication 230 Sources of Information 232 Communication Barriers 232 Guidelines for Effective Communication 239 Summary 249 10. DECISION MAKING 257 The Truth about Decision Making 258 ? viii Contents What Is Decision Making? 259 Types of Decisions 261 Decision-Making Conditions 262 Steps of the Decision-Making Process 263 The Vector of Knowledge and Experience 266 Tools for Decision Making 268 Traits That Influence Decisions 272 Who Makes the Decisions? 275 Changing Views on Decision Making 277 Expanding Employee Involvement 278 Summary 285 Section III: The Organizational Challenge 11. ORGANIZATIONAL STRUCTURE 291 Organizational Theories 292 A Composite Approach to Total Organization 295 Summary 325 12. RECRUITING, SELECTING, AND TRAINING 329 Staffing 330 Job Description 331 Job Opening 333 Recruiting 333 Selecting 334 Training 340 Summary 356 13. APPRAISALS, PROMOTIONS, DISCIPLINE, DEMOTIONS, AND DISMISSALS 365 Appraisals 366 Promotions 380 Discipline 381 Demotions and Dismissals 387 Summary 389 14. SUPERVISING CHANGE AND CONFLICT 395 What Is Change? 396 Change and the Supervisor's Job 397 Conflict 402 Summary 407 Contents ix 15. ORGANIZATIONAL DEVELOPMENT 413 Organizational Development: A Definition 414 The Organizational Improvement Star 414 The Organizational Development Continuum 420 Results of Organizational Development 423 Symptoms and Cures Related to Organizational Development 423 Guidelines for Action 427 The Steps of Organizational Development 429 Summary 429 Section IV: Special Challenges 16. COUNSELING 435 Counseling and the Supervisor 436 What Is Counseling? 437 Supervisory Response 437 Formal and Informal Counseling 445 The Positive Outcomes of Counseling 445 Dimensions of Effective Counseling 448 Summary 450 17. RECOGNIZING SPECIAL GROUPS 455 A Diverse Work Force 456 Changes in the Work Force 457 Who Are Minorities? 458 Women 459 Other Minorities 470 Prejudice and Discimination 470 Age Discrimination 471 Other Groups 472 Summary 473 18. WORKING WITH UNIONS 481 What Is a Union? 483 How Did Unions Develop? 483 Why Workers Join Unions 484 A Supervisor's Role during a Union Drive 484 How Is the Supervisor Affected? 485 Collective Bargaining 486 Union Security Arrangements and Conditions 488 The Union Shop Steward 489 Grievances 489 I X Contents If a Union Is Not Present 492 Summary 493 19. STRESS, BURNOUT, AND TIME MANAGEMENT 503 Coping with Individual Concerns 504 Stress 505 Burnout 516 Time Management 521 Summary 532 20. SPECIAL TOPICS 537 Job Enrichment 539 Work Simplification 550 Management by Objectives 556 Total Quality Management 562 Summary 571
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author	Frunzi, George L. Savini, Patrick E.
author_facet	Frunzi, George L. Savini, Patrick E.
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building	Verbundindex
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callnumber-raw	HF5549.12.F78 1997
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callnumber-subject	HF - Commerce
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dewey-full	658.3/0220
dewey-hundreds	600 - Technology (Applied sciences)
dewey-ones	658 - General management
dewey-raw	658.3/02 20
dewey-search	658.3/02 20
dewey-sort	3658.3 12 220
dewey-tens	650 - Management and auxiliary services
discipline	Wirtschaftswissenschaften
discipline_str_mv	Wirtschaftswissenschaften
edition	4. ed.
format	Book
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spelling	Frunzi, George L. Verfasser aut Supervision the art of management George L. Frunzi ; Patrick E. Savini 4. ed. Upper Saddle River, NJ [u.a.] Prentice Hall 1997 XII, 592 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Supervision of employees Personnel management Dienstaufsicht (DE-588)4113304-3 gnd rswk-swf Führung (DE-588)4018776-7 gnd rswk-swf Supervision (DE-588)4058640-6 gnd rswk-swf Arbeitskontrolle (DE-588)4125204-4 gnd rswk-swf Personalkontrolle (DE-588)4173892-5 gnd rswk-swf Führung (DE-588)4018776-7 s Arbeitskontrolle (DE-588)4125204-4 s 1\p DE-604 Personalkontrolle (DE-588)4173892-5 s 2\p DE-604 Dienstaufsicht (DE-588)4113304-3 s 3\p DE-604 Supervision (DE-588)4058640-6 s 4\p DE-604 Savini, Patrick E. Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016833029&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 4\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk
spellingShingle	Frunzi, George L. Savini, Patrick E. Supervision the art of management Supervision of employees Personnel management Dienstaufsicht (DE-588)4113304-3 gnd Führung (DE-588)4018776-7 gnd Supervision (DE-588)4058640-6 gnd Arbeitskontrolle (DE-588)4125204-4 gnd Personalkontrolle (DE-588)4173892-5 gnd
subject_GND	(DE-588)4113304-3 (DE-588)4018776-7 (DE-588)4058640-6 (DE-588)4125204-4 (DE-588)4173892-5
title	Supervision the art of management
title_auth	Supervision the art of management
title_exact_search	Supervision the art of management
title_exact_search_txtP	Supervision the art of management
title_full	Supervision the art of management George L. Frunzi ; Patrick E. Savini
title_fullStr	Supervision the art of management George L. Frunzi ; Patrick E. Savini
title_full_unstemmed	Supervision the art of management George L. Frunzi ; Patrick E. Savini
title_short	Supervision
title_sort	supervision the art of management
title_sub	the art of management
topic	Supervision of employees Personnel management Dienstaufsicht (DE-588)4113304-3 gnd Führung (DE-588)4018776-7 gnd Supervision (DE-588)4058640-6 gnd Arbeitskontrolle (DE-588)4125204-4 gnd Personalkontrolle (DE-588)4173892-5 gnd
topic_facet	Supervision of employees Personnel management Dienstaufsicht Führung Supervision Arbeitskontrolle Personalkontrolle
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016833029&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
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