The essential guide to managing corporate crises: a step by step handbook for surviving major catastrophes
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York [u.a.]
Oxford University Press
1996
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XV, 208 S. graph. Darst. + 1 Diskette 9 cm |
| ISBN: | 0195097440 |
Internformat
MARC
| LEADER | 00000nam a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV023506520 | ||
| 003 | DE-604 | ||
| 005 | 20080623000000.0 | ||
| 007 | t | ||
| 008 | 960704s1996 xxud||| |||| 00||| eng d | ||
| 020 | |a 0195097440 |c : £ 19.95 |9 0-19-509744-0 | ||
| 035 | |a (OCoLC)695031562 | ||
| 035 | |a (DE-599)BVBBV023506520 | ||
| 040 | |a DE-604 |b ger | ||
| 041 | 0 | |a eng | |
| 044 | |a xxu |c XD-US | ||
| 049 | |a DE-521 | ||
| 050 | 0 | |a HD49.M573 1996 | |
| 082 | 0 | |a 658.4 20 | |
| 084 | |a QP 300 |0 (DE-625)141850: |2 rvk | ||
| 100 | 1 | |a Mitroff, Ian I. |d 1938- |e Verfasser |0 (DE-588)17009829X |4 aut | |
| 245 | 1 | 0 | |a The essential guide to managing corporate crises |b a step by step handbook for surviving major catastrophes |c Ian I. Mitroff ; Christine M. Pearson ; L. Katharine Harrington |
| 264 | 1 | |a New York [u.a.] |b Oxford University Press |c 1996 | |
| 300 | |a XV, 208 S. |b graph. Darst. + 1 Diskette |c 9 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Crisis management | |
| 700 | 1 | |a Pearson, Christine M. |e Verfasser |4 aut | |
| 700 | 1 | |a Harrington, L. Katharine |e Verfasser |4 aut | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016830900&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-016830900 | ||
Datensatz im Suchindex
| _version_ | 1804138145704312832 |
|---|---|
| adam_text | ABBREVIATED CONTENTS
one A Bird s-Eye View of Crisis Management:
What to Do When a Crisis Hits, 3
two What to Do During a Crisis:
A Detailed Guide, 25
three Auditing an Organization s CM Strengths
and Vulnerabilities: What to Do Before
and After a Crisis, 57
four The Systemic Nature of CM: More Extensive
Training and Preparation for CM, 99
five CrMgt: Software for CM, 119
six Managing Industrial Disasters:
An Example, 157
seven The Challenge of Crisis Management:
An Ideal Crisis Manual, 183
Index, 195
IIM License Agreement, 205
CONTENTS
one A Bird s-Eye View of Crisis Management:
What to Do When a Crisis Hits, 3
Chapter 1 examines the actions and decisions fac¬
ing an organization during a crisis, including acti¬
vating a crisis management team, determining the
nature of the crisis, containing the damage and re¬
covering, and communicating with the media. The
chapter concludes with a questionnaire to help
users diagnose their organization s overall level of
crisis preparedness.
two What to Do During a Crisis:
A Detailed Guide, 25
Chapter 2 provides a detailed guide to the actions
and decisions that must be taken during a crisis, in¬
cluding assessing the power and credibility of vari¬
ous information sources regarding the plausibility
of a potential crisis, deciding whether or not to be
proactive in managing the crisis, assuming respon¬
sibility, and determining the possible consequences
of a delayed response. The chapter also examines
damage containment and recovery activities and the
factors common to most crises.
xiv / Contents
three Auditing an Organization s CM Strengths
and Vulnerabilities: What to Do Before
and After a Crisis, 57
Chapter 3 discusses precrisis auditing activities de¬
signed to assess an organization s CM strengths and
vulnerabilities before a crisis occurs. It examines the
various types of crises that may occur, the phases
through which all crises pass, and the systems and
stakeholders that affect and are affected by a crisis.
The chapter includes a general audit guide to con¬
ducting a CM audit of an organization and a dis¬
cussion ofpostcrisis analyses and how lessons from
previous crises can reduce future vulnerabilities.
Finally, this chapter addresses issues associated with
developing the capabilities to manage a crisis.
four The Systemic Nature of CM: More Extensive
Training and Preparation for CM, 99
The ability to think systemically is necessary for
effective CM. Chapter 4 describes the roles and re¬
sponsibilities of a CMT(team) and presents various
skill-building exercises to enable a CMT to function
effectively.
five CrMgt: Software for CM, 119
Chapter 5 is a guide to running CrMgt, the software
included with this book. It lists the hardware and
software requirements for loading and running
CrMgt and integrating CrMgt into the user s exist¬
ing CM programs.
six Managing Industrial Disasters:
An Example, 157
Chapter 6 uses an example to look at a particular
type of crisis, an industrial disaster. Since industrial
disasters may cause widespread destruction, it is im¬
portant that we discuss at least one type of crisis in
Contents / xv
detail. In this way, the reader also gains a better
understanding of the decisions and actions presented
in Chapter 2.
seven The Challenge of Crisis Management:
An Ideal Crisis Manual, 183
This last chapter summarizes what we still need to
learn in order to manage crises better. Because CM
is still in its infancy, many companies still have not
absorbed the lessons that need to be learned in
order to prevent more crises and to manage more
effectively those that do occur.
The reader should now understand the context
in which CM functions, and so we present, in clos¬
ing, an ideal CM manual.
Index, 195
IIM (Ian I. Mitroff) License Agreement, 205
|
| adam_txt |
ABBREVIATED CONTENTS
one A Bird's-Eye View of Crisis Management:
What to Do When a Crisis Hits, 3
two What to Do During a Crisis:
A Detailed Guide, 25
three Auditing an Organization's CM Strengths
and Vulnerabilities: What to Do Before
and After a Crisis, 57
four The Systemic Nature of CM: More Extensive
Training and Preparation for CM, 99
five CrMgt: Software for CM, 119
six Managing Industrial Disasters:
An Example, 157
seven The Challenge of Crisis Management:
An Ideal Crisis Manual, 183
Index, 195
IIM License Agreement, 205
CONTENTS
one A Bird's-Eye View of Crisis Management:
What to Do When a Crisis Hits, 3
Chapter 1 examines the actions and decisions fac¬
ing an organization during a crisis, including acti¬
vating a crisis management team, determining the
nature of the crisis, containing the damage and re¬
covering, and communicating with the media. The
chapter concludes with a questionnaire to help
users diagnose their organization's overall level of
crisis preparedness.
two What to Do During a Crisis:
A Detailed Guide, 25
Chapter 2 provides a detailed guide to the actions
and decisions that must be taken during a crisis, in¬
cluding assessing the power and credibility of vari¬
ous information sources regarding the plausibility
of a potential crisis, deciding whether or not to be
proactive in managing the crisis, assuming respon¬
sibility, and determining the possible consequences
of a delayed response. The chapter also examines
damage containment and recovery activities and the
factors common to most crises.
xiv / Contents
three Auditing an Organization's CM Strengths
and Vulnerabilities: What to Do Before
and After a Crisis, 57
Chapter 3 discusses precrisis auditing activities de¬
signed to assess an organization's CM strengths and
vulnerabilities before a crisis occurs. It examines the
various types of crises that may occur, the phases
through which all crises pass, and the systems and
stakeholders that affect and are affected by a crisis.
The chapter includes a general audit guide to con¬
ducting a CM audit of an organization and a dis¬
cussion ofpostcrisis analyses and how lessons from
previous crises can reduce future vulnerabilities.
Finally, this chapter addresses issues associated with
developing the capabilities to manage a crisis.
four The Systemic Nature of CM: More Extensive
Training and Preparation for CM, 99
The ability to think systemically is necessary for
effective CM. Chapter 4 describes the roles and re¬
sponsibilities of a CMT(team) and presents various
skill-building exercises to enable a CMT to function
effectively.
five CrMgt: Software for CM, 119
Chapter 5 is a guide to running CrMgt, the software
included with this book. It lists the hardware and
software requirements for loading and running
CrMgt and integrating CrMgt into the user's exist¬
ing CM programs.
six Managing Industrial Disasters:
An Example, 157
Chapter 6 uses an example to look at a particular
type of crisis, an industrial disaster. Since industrial
disasters may cause widespread destruction, it is im¬
portant that we discuss at least one type of crisis in
Contents / xv
detail. In this way, the reader also gains a better
understanding of the decisions and actions presented
in Chapter 2.
seven The Challenge of Crisis Management:
An Ideal Crisis Manual, 183
This last chapter summarizes what we still need to
learn in order to manage crises better. Because CM
is still in its infancy, many companies still have not
absorbed the lessons that need to be learned in
order to prevent more crises and to manage more
effectively those that do occur.
The reader should now understand the context
in which CM functions, and so we present, in clos¬
ing, an ideal CM manual.
Index, 195
IIM (Ian I. Mitroff) License Agreement, 205 |
| any_adam_object | 1 |
| any_adam_object_boolean | 1 |
| author | Mitroff, Ian I. 1938- Pearson, Christine M. Harrington, L. Katharine |
| author_GND | (DE-588)17009829X |
| author_facet | Mitroff, Ian I. 1938- Pearson, Christine M. Harrington, L. Katharine |
| author_role | aut aut aut |
| author_sort | Mitroff, Ian I. 1938- |
| author_variant | i i m ii iim c m p cm cmp l k h lk lkh |
| building | Verbundindex |
| bvnumber | BV023506520 |
| callnumber-first | H - Social Science |
| callnumber-label | HD49 |
| callnumber-raw | HD49.M573 1996 |
| callnumber-search | HD49.M573 1996 |
| callnumber-sort | HD 249 M573 41996 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | QP 300 |
| ctrlnum | (OCoLC)695031562 (DE-599)BVBBV023506520 |
| dewey-full | 658.420 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4 20 |
| dewey-search | 658.4 20 |
| dewey-sort | 3658.4 220 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01414nam a2200349zc 4500</leader><controlfield tag="001">BV023506520</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20080623000000.0</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">960704s1996 xxud||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0195097440</subfield><subfield code="c">: £ 19.95</subfield><subfield code="9">0-19-509744-0</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)695031562</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV023506520</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">xxu</subfield><subfield code="c">XD-US</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-521</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HD49.M573 1996</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.4 20</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 300</subfield><subfield code="0">(DE-625)141850:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Mitroff, Ian I.</subfield><subfield code="d">1938-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)17009829X</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">The essential guide to managing corporate crises</subfield><subfield code="b">a step by step handbook for surviving major catastrophes</subfield><subfield code="c">Ian I. Mitroff ; Christine M. Pearson ; L. Katharine Harrington</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York [u.a.]</subfield><subfield code="b">Oxford University Press</subfield><subfield code="c">1996</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XV, 208 S.</subfield><subfield code="b">graph. Darst. + 1 Diskette</subfield><subfield code="c">9 cm</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Crisis management</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Pearson, Christine M.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Harrington, L. Katharine</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016830900&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-016830900</subfield></datafield></record></collection> |
| id | DE-604.BV023506520 |
| illustrated | Illustrated |
| index_date | 2024-07-02T22:30:48Z |
| indexdate | 2024-07-09T21:23:32Z |
| institution | BVB |
| isbn | 0195097440 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-016830900 |
| oclc_num | 695031562 |
| open_access_boolean | |
| owner | DE-521 |
| owner_facet | DE-521 |
| physical | XV, 208 S. graph. Darst. + 1 Diskette 9 cm |
| publishDate | 1996 |
| publishDateSearch | 1996 |
| publishDateSort | 1996 |
| publisher | Oxford University Press |
| record_format | marc |
| spelling | Mitroff, Ian I. 1938- Verfasser (DE-588)17009829X aut The essential guide to managing corporate crises a step by step handbook for surviving major catastrophes Ian I. Mitroff ; Christine M. Pearson ; L. Katharine Harrington New York [u.a.] Oxford University Press 1996 XV, 208 S. graph. Darst. + 1 Diskette 9 cm txt rdacontent n rdamedia nc rdacarrier Crisis management Pearson, Christine M. Verfasser aut Harrington, L. Katharine Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016830900&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Mitroff, Ian I. 1938- Pearson, Christine M. Harrington, L. Katharine The essential guide to managing corporate crises a step by step handbook for surviving major catastrophes Crisis management |
| title | The essential guide to managing corporate crises a step by step handbook for surviving major catastrophes |
| title_auth | The essential guide to managing corporate crises a step by step handbook for surviving major catastrophes |
| title_exact_search | The essential guide to managing corporate crises a step by step handbook for surviving major catastrophes |
| title_exact_search_txtP | The essential guide to managing corporate crises a step by step handbook for surviving major catastrophes |
| title_full | The essential guide to managing corporate crises a step by step handbook for surviving major catastrophes Ian I. Mitroff ; Christine M. Pearson ; L. Katharine Harrington |
| title_fullStr | The essential guide to managing corporate crises a step by step handbook for surviving major catastrophes Ian I. Mitroff ; Christine M. Pearson ; L. Katharine Harrington |
| title_full_unstemmed | The essential guide to managing corporate crises a step by step handbook for surviving major catastrophes Ian I. Mitroff ; Christine M. Pearson ; L. Katharine Harrington |
| title_short | The essential guide to managing corporate crises |
| title_sort | the essential guide to managing corporate crises a step by step handbook for surviving major catastrophes |
| title_sub | a step by step handbook for surviving major catastrophes |
| topic | Crisis management |
| topic_facet | Crisis management |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016830900&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT mitroffiani theessentialguidetomanagingcorporatecrisesastepbystephandbookforsurvivingmajorcatastrophes AT pearsonchristinem theessentialguidetomanagingcorporatecrisesastepbystephandbookforsurvivingmajorcatastrophes AT harringtonlkatharine theessentialguidetomanagingcorporatecrisesastepbystephandbookforsurvivingmajorcatastrophes |