Alternative dispute resolution for organizations: how to design a system for effective conflict resolution
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Toronto u.a.
Wiley
1998
|
| Ausgabe: | 2. print |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXI, 228 S. |
| ISBN: | 9780471642954 0471642959 |
Internformat
MARC
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| 100 | 1 | |a Stitt, Allan |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Alternative dispute resolution for organizations |b how to design a system for effective conflict resolution |c Allan J. Stitt |
| 250 | |a 2. print | ||
| 264 | 1 | |a Toronto u.a. |b Wiley |c 1998 | |
| 300 | |a XXI, 228 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Arbitration, Industrial | |
| 650 | 4 | |a Conflict management | |
| 650 | 7 | |a Conflictmanagement |2 gtt | |
| 650 | 4 | |a Gestion des conflits | |
| 650 | 7 | |a Gestion des conflits |2 ram | |
| 650 | 4 | |a Règlement de conflits | |
| 650 | 7 | |a Règlement de conflits |2 ram | |
| 650 | 4 | |a Dispute resolution (Law) | |
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-016560423 | ||
Datensatz im Suchindex
| _version_ | 1804137747954270208 |
|---|---|
| adam_text | Contents
Preface xv
Acknowledgements xix
Chapter i: Introduction to ADR 1
Dealing With Conflict 3
Why not ignore conflict? 4
Why not litigate? 4
Setting Up A Conflict Resolution System 6
Existing Systems 7
What if you don t have a system? 8
Do small organizations need ADR systems 9
ADR Systems Design 9
When is Systems Design appropriate? 10
Goals For An ADR System 11
Reduce Time and Cost 11
Improve or Maintain the Relationship 12
Satisfactory Outcome 13
Deal with Emotions 13
Avoid Future Disputes 13
viii ADR for Organizations
What is ADR? 14
The Types of ADR 15
Conflict Prevention 15
Partnering 15
Self-help 15
Negotiation 16
Mediation 16
Conciliation 16
Facilitation 16
Med/Arb (Mediation/Arbitration) 16
Mini-trials 17
Early Neutral Evaluation 17
Arbitration 17
Litigation 18
Incorporating ADR Into The System—
The Direct Approach 18
Diagnosis 18
Interests 19
Rights 19
Exits and re-entries 19
Creativity 20
Training and evaluation 20
Summary 23
Chapter 2: Diagnosis 25
The System Design Team 25
Any Recommendations Should Improve
The Existing System 27
Who To Consult? 28
How To Obtain Information? 30
Summary 35
CONTENTS iX
Chapter 3: Diagnosis of the Organization 41
What Is The Culture of the Organization? 41
What Is The Communication Structure
In The Organization? 44
How Technologically Advanced
Is The Organization? 45
What Resources Are Available? 46
Summary 51
Chapter 4: Diagnosis of the Disputes 53
Is The Organization s Goal To Resolve Internal
Or External Disputes? 54
What Kinds Of Disputes Is The Organization Having? 55
Factual 55
Technical 56
Interpersonal 56
Legal 57
Difference of Opinion 57
What Has Been Triggering The Disputes? 58
How Does The Company Find Out About Disputes? 59
What Kinds Of Disputes Are Likely To Occur
In The Future? 60
How Many Disputes Are There? 60
If there are many disputes 61
If there are few disputes 62
How Many Disputants Are There? 63
Are Certain Individuals Commonly Involved
In Disputes? 63
How Quickly Do Disputes Need To Be Resolved? 64
Are The Disputes Cyclical? 65
Is Relationship Important To The Disputing Parties? 66
Is Precedent Important? 67
x ADR for Organizations
Is Confidentiality Important? 68
Summary 74
Chapter 5: Dispute Resolution Requirements 75
What Is The Mandate Of The Design Team? 75
What Processes Have Been Used
To Resolve Disputes In The Past? 76
Preserving Assets jy
Should External Or Internal People Be Used
To Help Resolve The Disputes? 78
Summary 81
Chapter 6: Interests 83
Power And Rights 84
What Are Interests? 85
Why Use Interest-Based Approaches First? 87
Summary 90
Chapter 7: Interest-Based Negotiation 91
The Seven Elements Of Principled Negotiation 92
Alternatives 92
Interests 94
Options 95
Legitimacy 97
Communication 98
Relationship 100
Commitment 102
Incorporating Principled Negotiation
Into The ADR System 102
Summary 105
CONTENTS Xl
Chapter 8: Interest-Based Mediation 107
The Mediation Process 108
Setting the Table 108
Storytelling 111
Determining Interests 112
Determining the Issues 113
Brainstorming Options 114
Selecting an Option 114
Closure 115
Moving from Stage to Stage 116
Caucusing 117
The One Text 118
Selecting Appropriate Mediators 119
Integrating Mediation Into An ADR System 120
Summary 123
Chapter 9: Rights 125
Non-Binding Processes 126
Rights-Based Mediation 126
Early Neutral Evaluation 127
Fact Finding 127
Mini-trials 128
Judicial Mini-trials 128
Private Mini-trials 129
Binding Processes 130
Courts and Tribunals 13°
A Superior Decides 13°
Arbitration 31
Processes That Combine Interest-Based
And Rights-Based Approaches 133
Mediation/Arbitration (Med/Arb) 134
Summary 37
xii ADR for Organizations
Chapter xo: Exits and Re-entries 139
Loopbacks 140
Cooldowns 141
Summary 144
Chapter 11: Creativity 145
Summary 154
Chapter 12: Training and Evaluation 155
Education 155
Skills Training 157
Interest-Based Negotiation Training 158
Other Training 158
Evaluation 159
Go Back to Stakeholders 159
Commencing with a Pilot Project 160
The Assessment 160
Tools for Assessment 161
Assessment of Mandatory Mediation
in Ontario 162
Summary 165
Chapter 13: ADR In External Disputes 173
Setting Up A System Before The Dispute Arises 174
Multi-Step ADR Clause 174
Negotiation 175
Mediation 175
Other Non-Binding Processes 176
Arbitration 177
Procedure is Only Procedure to Be Used 178
Length of the ADR Clause 179
Independent Organizations That Can Assist
With Inter-organizational Disputes 179
CONTENTS XUi
Summary 181
Chapter 14: Concluding Thoughts 183
Appendix A: Sample Multi-Step ADR Clause 185
Appendix B: Procedure Manual for Mediation of
Credit Disputes Between Bank of Montreal and
Small- and Medium-Sized Enterprises (SME s) 193
Appendix C: Ontario Human Rights Commission
Mediation Procedures Manual 205
Bibliography 217
Index 225
|
| adam_txt |
Contents
Preface xv
Acknowledgements xix
Chapter i: Introduction to ADR 1
Dealing With Conflict 3
Why not ignore conflict? 4
Why not litigate? 4
Setting Up A Conflict Resolution System 6
Existing Systems 7
What if you don't have a system? 8
Do small organizations need ADR systems 9
ADR Systems Design 9
When is Systems Design appropriate? 10
Goals For An ADR System 11
Reduce Time and Cost 11
Improve or Maintain the Relationship 12
Satisfactory Outcome 13
Deal with Emotions 13
Avoid Future Disputes 13
viii ADR for Organizations
What is ADR? 14
The Types of ADR 15
Conflict Prevention 15
Partnering 15
Self-help 15
Negotiation 16
Mediation 16
Conciliation 16
Facilitation 16
Med/Arb (Mediation/Arbitration) 16
Mini-trials 17
Early Neutral Evaluation 17
Arbitration 17
Litigation 18
Incorporating ADR Into The System—
The "Direct" Approach 18
Diagnosis 18
Interests 19
Rights 19
Exits and re-entries 19
Creativity 20
Training and evaluation 20
Summary 23
Chapter 2: Diagnosis 25
The System Design Team 25
Any Recommendations Should Improve
The Existing System 27
Who To Consult? 28
How To Obtain Information? 30
Summary 35
CONTENTS iX
Chapter 3: Diagnosis of the Organization 41
What Is The Culture of the Organization? 41
What Is The Communication Structure
In The Organization? 44
How Technologically Advanced
Is The Organization? 45
What Resources Are Available? 46
Summary 51
Chapter 4: Diagnosis of the Disputes 53
Is The Organization's Goal To Resolve Internal
Or External Disputes? 54
What Kinds Of Disputes Is The Organization Having? 55
Factual 55
Technical 56
Interpersonal 56
Legal 57
Difference of Opinion 57
What Has Been Triggering The Disputes? 58
How Does The Company Find Out About Disputes? 59
What Kinds Of Disputes Are Likely To Occur
In The Future? 60
How Many Disputes Are There? 60
If there are many disputes 61
If there are few disputes 62
How Many Disputants Are There? 63
Are Certain Individuals Commonly Involved
In Disputes? 63
How Quickly Do Disputes Need To Be Resolved? 64
Are The Disputes Cyclical? 65
Is Relationship Important To The Disputing Parties? 66
Is Precedent Important? 67
x ADR for Organizations
Is Confidentiality Important? 68
Summary 74
Chapter 5: Dispute Resolution Requirements 75
What Is The Mandate Of The Design Team? 75
What Processes Have Been Used
To Resolve Disputes In The Past? 76
Preserving Assets jy
Should External Or Internal People Be Used
To Help Resolve The Disputes? 78
Summary 81
Chapter 6: Interests 83
Power And Rights 84
What Are Interests? 85
Why Use Interest-Based Approaches First? 87
Summary 90
Chapter 7: Interest-Based Negotiation 91
The Seven Elements Of Principled Negotiation 92
Alternatives 92
Interests 94
Options 95
Legitimacy 97
Communication 98
Relationship 100
Commitment 102
Incorporating Principled Negotiation
Into The ADR System 102
Summary 105
CONTENTS Xl
Chapter 8: Interest-Based Mediation 107
The Mediation Process 108
Setting the Table 108
Storytelling 111
Determining Interests 112
Determining the Issues 113
Brainstorming Options 114
Selecting an Option 114
Closure 115
Moving from Stage to Stage 116
Caucusing 117
The One Text 118
Selecting Appropriate Mediators 119
Integrating Mediation Into An ADR System 120
Summary 123
Chapter 9: Rights 125
Non-Binding Processes 126
Rights-Based Mediation 126
Early Neutral Evaluation 127
Fact Finding 127
Mini-trials 128
Judicial Mini-trials 128
Private Mini-trials 129
Binding Processes 130
Courts and Tribunals 13°
A Superior Decides 13°
Arbitration '31
Processes That Combine Interest-Based
And Rights-Based Approaches 133
Mediation/Arbitration (Med/Arb) 134
Summary '37
xii ADR for Organizations
Chapter xo: Exits and Re-entries 139
Loopbacks 140
Cooldowns 141
Summary 144
Chapter 11: Creativity 145
Summary 154
Chapter 12: Training and Evaluation 155
Education 155
Skills Training 157
Interest-Based Negotiation Training 158
Other Training 158
Evaluation 159
Go Back to Stakeholders 159
Commencing with a Pilot Project 160
The Assessment 160
Tools for Assessment 161
Assessment of Mandatory Mediation
in Ontario 162
Summary 165
Chapter 13: ADR In External Disputes 173
Setting Up A System Before The Dispute Arises 174
Multi-Step ADR Clause 174
Negotiation 175
Mediation 175
Other Non-Binding Processes 176
Arbitration 177
Procedure is Only Procedure to Be Used 178
Length of the ADR Clause 179
Independent Organizations That Can Assist
With Inter-organizational Disputes 179
CONTENTS XUi
Summary 181
Chapter 14: Concluding Thoughts 183
Appendix A: Sample Multi-Step ADR Clause 185
Appendix B: Procedure Manual for Mediation of
Credit Disputes Between Bank of Montreal and
Small- and Medium-Sized Enterprises (SME's) 193
Appendix C: Ontario Human Rights Commission
Mediation Procedures Manual 205
Bibliography 217
Index 225 |
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| language | English |
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| spelling | Stitt, Allan Verfasser aut Alternative dispute resolution for organizations how to design a system for effective conflict resolution Allan J. Stitt 2. print Toronto u.a. Wiley 1998 XXI, 228 S. txt rdacontent n rdamedia nc rdacarrier Arbitration, Industrial Conflict management Conflictmanagement gtt Gestion des conflits Gestion des conflits ram Règlement de conflits Règlement de conflits ram Dispute resolution (Law) HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016560423&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Stitt, Allan Alternative dispute resolution for organizations how to design a system for effective conflict resolution Arbitration, Industrial Conflict management Conflictmanagement gtt Gestion des conflits Gestion des conflits ram Règlement de conflits Règlement de conflits ram Dispute resolution (Law) |
| title | Alternative dispute resolution for organizations how to design a system for effective conflict resolution |
| title_auth | Alternative dispute resolution for organizations how to design a system for effective conflict resolution |
| title_exact_search | Alternative dispute resolution for organizations how to design a system for effective conflict resolution |
| title_exact_search_txtP | Alternative dispute resolution for organizations how to design a system for effective conflict resolution |
| title_full | Alternative dispute resolution for organizations how to design a system for effective conflict resolution Allan J. Stitt |
| title_fullStr | Alternative dispute resolution for organizations how to design a system for effective conflict resolution Allan J. Stitt |
| title_full_unstemmed | Alternative dispute resolution for organizations how to design a system for effective conflict resolution Allan J. Stitt |
| title_short | Alternative dispute resolution for organizations |
| title_sort | alternative dispute resolution for organizations how to design a system for effective conflict resolution |
| title_sub | how to design a system for effective conflict resolution |
| topic | Arbitration, Industrial Conflict management Conflictmanagement gtt Gestion des conflits Gestion des conflits ram Règlement de conflits Règlement de conflits ram Dispute resolution (Law) |
| topic_facet | Arbitration, Industrial Conflict management Conflictmanagement Gestion des conflits Règlement de conflits Dispute resolution (Law) |
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