Verfügbarkeit: Managing children's services in the public library

Managing children's services in the public library:

Gespeichert in:

Bibliographische Detailangaben
Hauptverfasser:	Fasick, Adele M. (VerfasserIn), Holt, Leslie Edmonds (VerfasserIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	Westport, Conn. [u.a.] Libraries Unlimited 2008
Ausgabe:	3. ed.
Schlagworte:	Children's libraries > United States > Administration Public libraries > United States > Administration Bibliotheksverwaltung Kinderbibliothek USA
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	Includes bibliographical references (p. [229]-238) and index
Beschreibung:	XVI, 248 S. Ill., graph. Darst. 26 cm
ISBN:	9781591584124 1591584124

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Datensatz im Suchindex

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adam_text	Contents List of Figures xiii Preface xv Section I: Planning Services 1 Chapter 1: The Library in Its Community 3 Planning Services for Today s Children 4 Preschool Children 4 School-Age Children 4 Transitional Users 5 Adults 5 Differences Unrelated to Age 6 Community Setting 6 Ethnic Diversity 6 Homeschooled Children 6 Special Needs 6 Unattended Children 7 Developing Services for the Community 7 Types of Services 8 Building Collections 8 Making the Collection Accessible 9 Delivering Information Services 9 Providing Educational and Recreational Programs 10 vi CONTENTS Forming Partnerships Marketing Services References and Additional Reading Chapter 2: Strategic Planning and Outcome Evaluation 13 Definitions 14 The Library s Mission Establishing Children s Department Goals 17 Stating Goals and Objectives Goals 17 Objectives, Activities, and Indicators Hallmarks of Useful Objectives, Activities Statements, and Indicators 18 Setting Objectives Working with Objectives 21 Evaluating Achievement Statistical Evaluation 22 Outcome Evaluation 23 Using the Results of Evaluation References and Additional Reading ?7 Section II: Managing the Department Chapter 3: Creating a Productive Work Environment a Supervising a Department Size of Unit 30 Measuring Results ° Personnel Supervised 3 Professional Staff 3l Library Assistants and Clerical Staff 3^ Pages and Shelvers 3^ Maintenance and Cleaning Staff 3^ Tips for Dealing with All Staff Members 33 Making Decisions з3 Moving toward a Decision з3 Decisions within a Department 3^ Joint Decisions 3^ Individual Decisions 3^ Executive Decisions ^5 Steps toward a Good Decision 35 Contents vii Communicatíon within the Department 36 Clarity 37 Overestimating Background Knowledge 37 Using Jargon 37 Long-windedness 37 Organization 38 Barriers to Communication 38 Format of Communication 39 Face-to-Face Communication 39 Written Communication 40 Email Messages 40 Telephone Communication 41 References and Additional Reading 42 Chapter 4: Recruiting and Retaining Staff 43 Sources for Staff 43 Process of Hiring 44 Interviewing 44 Orientation of New Staff 47 Staff Retention 48 Ongoing Staff Training 48 Effective Meetings 49 Rewarding Staff Achievement 51 Handling Potential Conflict Situations 52 Conflict about Work Habits 52 Dealing with Grievances 54 Performance Appraisal 55 References and Additional Reading 57 Chapter 5: Communication and Leadership 59 Building Awareness within the Library 60 Effective Informal Communication 61 Face-to-Face Communication 61 Telephone Calls 61 Electronic Mail 62 More Formal Communication 63 Memos 63 Forms 64 Letters 64 Reports 64 viii CONTENTS Cooperating with Other Departments 66 Systemwide Coordinators of Children s Services 67 Coordinator as Executive Officer 67 Coordinator as Adviser 67 Tasks of a Children s Coordinator 68 Personnel 68 Developing Policies 68 Setting Procedures 71 Handling Complaints 71 Programming 72 Budgeting 73 Maintaining Communications 73 Working without a Coordinator 74 References and Additional Reading 75 Chapter 6: Annual Children s Department Reports 77 Shaping Annual Reports 78 Audiences for Annual Report 79 Preparing the Report 79 Writing the Report 81 Audiences for Departmental Report 82 Graphics 82 Tables and Graphs 82 Pictures 84 Tailoring Reports to Different Groups 85 Oral Reports 85 Reporting to the Public 86 Catch People s Attention 86 Avoid Clichés 86 Use Several Different Channels 86 References and Additional Reading 87 Chapter 7: Budgeting, Finance, and Fundraising 89 The Budget Process 89 Preparing Budgets 90 Finances: Managing the Budget 94 Fundraising 95 Fundraising Activities 95 Funding from Private Individuals and Local Businesses 96 Corporate Support 98 Contents ix Grant Support 99 Locating Grant Opportunities 99 Planning the Grant Proposal 101 Writing Proposals 102 Library Marketing and Fundraising 104 References and Additional Reading 105 Chapter 8: Planning Facilities 107 Managing the Children s Department Space 108 Day-to-Day Issues 108 Looking Good 108 Adult Friendly 109 Renovating the Children s Department 109 Furnishings 109 Department Makeovers 110 Planning Interiors 110 Housing the Collection 112 Planning for Technology 113 Other Considerations 113 Exploring the Possibilities 114 Planning New Libraries 114 Community Needs 115 Creating the Building Program 116 Decision Points 116 Preparing Plans 116 Presenting Plans 118 Planning the Layout and Decor 118 Moving into New Facilities 121 Evaluating the New Building 122 References and Additional Reading 123 Chapter 9: Keeping Children Safe and Problem-free in the Library 125 Organizing to Maintain Security 125 Developing Policies 125 Taking Responsibility 126 Chain of Command 127 Reporting Problems 127 Balancing the Needs of All Patrons 128 Unattended Children 128 Disruptive Children 130 CONTENTS Serious Delinquency 131 Problem Adults in the Children s Department 132 Common Emergencies 133 Fires 134 Storms 134 Medical Emergencies 135 Animals and Other Creatures 135 References and Additional Reading 136 Section III: Managing Services 137 Chapter 10: Collection Management 139 Collection Development 140 Selection 140 Collection Assessment 144 Weeding the Collection 145 Materials Acquisition 146 Collection Access 148 Cataloging and Classification 148 Shelving Materials 151 Marketing the Collection 152 References and Additional Reading 153 Chapter 11: Electronic Resources and Services 155 Creating a Children s Department Website 156 Design 157 Content 158 Catalog Access 159 Programs 159 Links 159 Library Blogs 159 Library Wikis 160 Web 2.0 and Libraries 161 Keeping up with Technology 162 References and Additional Reading 162 Chapter 12: Intellectual Freedom and Censorship 165 Areas of Concern 167 Basic Intellectual Freedom Documents 167 Reacting to a Challenge 170 Contents x¡ When Censor and Librarian Agree 172 Problems with Electronic Resources 172 Web 2.0 Applications 174 Concerns about Social Networking 174 Maintaining Intellectual Freedom in the Library 175 References and Additional Reading 175 Chapter 13: Organizing Special Events and Ongoing Programs 177 Preparing for an Event 177 Attracting the Whole Community 178 Targeting a Specific Audience 178 Initial Planning 179 Constructing a Budget 180 Publicity 181 Publicity Channels 181 News Release 182 Public Service Announcements 182 Website Announcements 184 Continuing Information 184 Publicity in the Library 185 Staff Preparation 186 Working with Visiting Celebrities 187 Post-Event Tasks 189 Planning Ongoing Programs 190 Popular Programs 190 Decision Points for Planning Programs 190 Ріаппіпя Cucle 191 References and Additional Reading 191 Chapter 14: Serving Schools, Daycares, and Child Serving Agencies 193 Outreach to Schools 194 Resource Sharing 195 Communication 195 School Programs and Services 197 Sharing Space 199 Outreach to Daycare 200 Working with Child Serving Agencies 202 References and Additional Reading 203 x¡¡ CONTENTS Chapter 15: Marketing Children s Services 205 Overview 205 Developing a Marketing Plan 206 Developing a Public Relations Program 207 Public Relations Techniques 208 Qualify Library Services 208 Meeting the Public 209 Handouts: Flyers, Posters, Bookmarks, and Brochures 210 Electronic Promotion of Children s Services 210 News Releases 211 Public Service Announcements 213 Media Interviews 213 Paid Advertising 214 Evaluating Marketing and Public Relations 215 References and Additional Reading 216 Section TV: Professional Development 217 Chapter 16: Sharing Ideas with Other Youth Librarians 219 Electronic Links 219 Networking within a System or Region 220 Moving beyond the System 221 Choosing a Professional Association 221 Attending Conferences 222 Serving on Committees 224 Tips on Choosing a Committee 224 Working with a Committee 225 Contributing to the Professional Dialogue 225 Reviewing 225 Writing for Journals 226 Organizing Workshops 227 Importance of the Professional Dialogue 228 References and Additional Reading 228 Bibliography 229 Index 239
adam_txt	Contents List of Figures xiii Preface xv Section I: Planning Services 1 Chapter 1: The Library in Its Community 3 Planning Services for Today's Children 4 Preschool Children 4 School-Age Children 4 Transitional Users 5 Adults 5 Differences Unrelated to Age 6 Community Setting 6 Ethnic Diversity 6 Homeschooled Children 6 Special Needs 6 Unattended Children 7 Developing Services for the Community 7 Types of Services 8 Building Collections 8 Making the Collection Accessible 9 Delivering Information Services 9 Providing Educational and Recreational Programs 10 vi CONTENTS Forming Partnerships Marketing Services References and Additional Reading Chapter 2: Strategic Planning and Outcome Evaluation 13 Definitions 14 The Library's Mission Establishing Children's Department Goals 17 Stating Goals and Objectives Goals 17 Objectives, Activities, and Indicators Hallmarks of Useful Objectives, Activities Statements, and Indicators 18 Setting Objectives Working with Objectives 21 Evaluating Achievement Statistical Evaluation 22 Outcome Evaluation 23 Using the Results of Evaluation References and Additional Reading ?7 Section II: Managing the Department Chapter 3: Creating a Productive Work Environment a Supervising a Department Size of Unit 30 Measuring Results ° Personnel Supervised 3 Professional Staff 3l Library Assistants and Clerical Staff 3^ Pages and Shelvers 3^ Maintenance and Cleaning Staff 3^ Tips for Dealing with All Staff Members 33 Making Decisions з3 Moving toward a Decision з3 Decisions within a Department 3^ Joint Decisions 3^ Individual Decisions 3^ Executive Decisions ^5 Steps toward a Good Decision 35 Contents vii Communicatíon within the Department 36 Clarity 37 Overestimating Background Knowledge 37 Using Jargon 37 Long-windedness 37 Organization 38 Barriers to Communication 38 Format of Communication 39 Face-to-Face Communication 39 Written Communication 40 Email Messages 40 Telephone Communication 41 References and Additional Reading 42 Chapter 4: Recruiting and Retaining Staff 43 Sources for Staff 43 Process of Hiring 44 Interviewing 44 Orientation of New Staff 47 Staff Retention 48 Ongoing Staff Training 48 Effective Meetings 49 Rewarding Staff Achievement 51 Handling Potential Conflict Situations 52 Conflict about Work Habits 52 Dealing with Grievances 54 Performance Appraisal 55 References and Additional Reading 57 Chapter 5: Communication and Leadership 59 Building Awareness within the Library 60 Effective Informal Communication 61 Face-to-Face Communication 61 Telephone Calls 61 Electronic Mail 62 More Formal Communication 63 Memos 63 Forms 64 Letters 64 Reports 64 viii CONTENTS Cooperating with Other Departments 66 Systemwide Coordinators of Children's Services 67 Coordinator as Executive Officer 67 Coordinator as Adviser 67 Tasks of a Children's Coordinator 68 Personnel 68 Developing Policies 68 Setting Procedures 71 Handling Complaints 71 Programming 72 Budgeting 73 Maintaining Communications 73 Working without a Coordinator 74 References and Additional Reading 75 Chapter 6: Annual Children's Department Reports 77 Shaping Annual Reports 78 Audiences for Annual Report 79 Preparing the Report 79 Writing the Report 81 Audiences for Departmental Report 82 Graphics 82 Tables and Graphs 82 Pictures 84 Tailoring Reports to Different Groups 85 Oral Reports 85 Reporting to the Public 86 Catch People's Attention 86 Avoid Clichés 86 Use Several Different Channels 86 References and Additional Reading 87 Chapter 7: Budgeting, Finance, and Fundraising 89 The Budget Process 89 Preparing Budgets 90 Finances: Managing the Budget 94 Fundraising 95 Fundraising Activities 95 Funding from Private Individuals and Local Businesses 96 Corporate Support 98 Contents ix Grant Support 99 Locating Grant Opportunities 99 Planning the Grant Proposal 101 Writing Proposals 102 Library Marketing and Fundraising 104 References and Additional Reading 105 Chapter 8: Planning Facilities 107 Managing the Children's Department Space 108 Day-to-Day Issues 108 Looking Good 108 Adult Friendly 109 Renovating the Children's Department 109 Furnishings 109 Department Makeovers 110 Planning Interiors 110 Housing the Collection 112 Planning for Technology 113 Other Considerations 113 Exploring the Possibilities 114 Planning New Libraries 114 Community Needs 115 Creating the Building Program 116 Decision Points 116 Preparing Plans 116 Presenting Plans 118 Planning the Layout and Decor 118 Moving into New Facilities 121 Evaluating the New Building 122 References and Additional Reading 123 Chapter 9: Keeping Children Safe and Problem-free in the Library 125 Organizing to Maintain Security 125 Developing Policies 125 Taking Responsibility 126 Chain of Command 127 Reporting Problems 127 Balancing the Needs of All Patrons 128 Unattended Children 128 Disruptive Children 130 CONTENTS Serious Delinquency 131 Problem Adults in the Children's Department 132 Common Emergencies 133 Fires 134 Storms 134 Medical Emergencies 135 Animals and Other Creatures 135 References and Additional Reading 136 Section III: Managing Services 137 Chapter 10: Collection Management 139 Collection Development 140 Selection 140 Collection Assessment 144 Weeding the Collection 145 Materials Acquisition 146 Collection Access 148 Cataloging and Classification 148 Shelving Materials 151 Marketing the Collection 152 References and Additional Reading 153 Chapter 11: Electronic Resources and Services 155 Creating a Children's Department Website 156 Design 157 Content 158 Catalog Access 159 Programs 159 Links 159 Library Blogs 159 Library Wikis 160 Web 2.0 and Libraries 161 Keeping up with Technology 162 References and Additional Reading 162 Chapter 12: Intellectual Freedom and Censorship 165 Areas of Concern 167 Basic Intellectual Freedom Documents 167 Reacting to a Challenge 170 Contents x¡ When Censor and Librarian Agree 172 Problems with Electronic Resources 172 Web 2.0 Applications 174 Concerns about Social Networking 174 Maintaining Intellectual Freedom in the Library 175 References and Additional Reading 175 Chapter 13: Organizing Special Events and Ongoing Programs 177 Preparing for an Event 177 Attracting the Whole Community 178 Targeting a Specific Audience 178 Initial Planning 179 Constructing a Budget 180 Publicity 181 Publicity Channels 181 News Release 182 Public Service Announcements 182 Website Announcements 184 Continuing Information 184 Publicity in the Library 185 Staff Preparation 186 Working with Visiting Celebrities 187 Post-Event Tasks 189 Planning Ongoing Programs 190 Popular Programs 190 Decision Points for Planning Programs 190 Ріаппіпя Cucle 191 References and Additional Reading 191 Chapter 14: Serving Schools, Daycares, and Child Serving Agencies 193 Outreach to Schools 194 Resource Sharing 195 Communication 195 School Programs and Services 197 Sharing Space 199 Outreach to Daycare 200 Working with Child Serving Agencies 202 References and Additional Reading 203 x¡¡ CONTENTS Chapter 15: Marketing Children's Services 205 Overview 205 Developing a Marketing Plan 206 Developing a Public Relations Program 207 Public Relations Techniques 208 Qualify Library Services 208 Meeting the Public 209 Handouts: Flyers, Posters, Bookmarks, and Brochures 210 Electronic Promotion of Children's Services 210 News Releases 211 Public Service Announcements 213 Media Interviews 213 Paid Advertising 214 Evaluating Marketing and Public Relations 215 References and Additional Reading 216 Section TV: Professional Development 217 Chapter 16: Sharing Ideas with Other Youth Librarians 219 Electronic Links 219 Networking within a System or Region 220 Moving beyond the System 221 Choosing a Professional Association 221 Attending Conferences 222 Serving on Committees 224 Tips on Choosing a Committee 224 Working with a Committee 225 Contributing to the Professional Dialogue 225 Reviewing 225 Writing for Journals 226 Organizing Workshops 227 Importance of the Professional Dialogue 228 References and Additional Reading 228 Bibliography 229 Index 239
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spelling	Fasick, Adele M. Verfasser aut Managing children's services in the public library Adele M. Fasick and Leslie E. Holt 3. ed. Westport, Conn. [u.a.] Libraries Unlimited 2008 XVI, 248 S. Ill., graph. Darst. 26 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references (p. [229]-238) and index Children's libraries United States Administration Public libraries United States Administration Bibliotheksverwaltung (DE-588)4132641-6 gnd rswk-swf Kinderbibliothek (DE-588)4130812-8 gnd rswk-swf USA USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Kinderbibliothek (DE-588)4130812-8 s Bibliotheksverwaltung (DE-588)4132641-6 s DE-604 Holt, Leslie Edmonds Verfasser aut Digitalisierung BSBMuenchen application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016553604&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
spellingShingle	Fasick, Adele M. Holt, Leslie Edmonds Managing children's services in the public library Children's libraries United States Administration Public libraries United States Administration Bibliotheksverwaltung (DE-588)4132641-6 gnd Kinderbibliothek (DE-588)4130812-8 gnd
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title	Managing children's services in the public library
title_auth	Managing children's services in the public library
title_exact_search	Managing children's services in the public library
title_exact_search_txtP	Managing children's services in the public library
title_full	Managing children's services in the public library Adele M. Fasick and Leslie E. Holt
title_fullStr	Managing children's services in the public library Adele M. Fasick and Leslie E. Holt
title_full_unstemmed	Managing children's services in the public library Adele M. Fasick and Leslie E. Holt
title_short	Managing children's services in the public library
title_sort	managing children s services in the public library
topic	Children's libraries United States Administration Public libraries United States Administration Bibliotheksverwaltung (DE-588)4132641-6 gnd Kinderbibliothek (DE-588)4130812-8 gnd
topic_facet	Children's libraries United States Administration Public libraries United States Administration Bibliotheksverwaltung Kinderbibliothek USA
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