Bridging differences: effective intergroup communication
"Bridging Differences is based on the assumption that the processes operating when we communicate with people from other groups are the same processes operating when we communicate with people from our own groups. Designed for students taking courses in Intercultural Communication or Intergroup...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Thousand Oaks, Calif. [u.a.]
Sage Publ.
2004
|
| Ausgabe: | 4. ed. |
| Schlagworte: | |
| Online-Zugang: | Table of contents only Publisher description Contributor biographical information Inhaltsverzeichnis |
| Zusammenfassung: | "Bridging Differences is based on the assumption that the processes operating when we communicate with people from other groups are the same processes operating when we communicate with people from our own groups. Designed for students taking courses in Intercultural Communication or Intergroup Communication, Bridging Differences is also useful for many courses in Cultural Studies, Anthropology, Sociology, and Management."--BOOK JACKET. |
| Beschreibung: | Includes bibliographical references (p. 375-414) and index |
| Beschreibung: | XVI, 425 S. 25 cm |
| ISBN: | 9780761929369 9780761929376 |
Internformat
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| 245 | 1 | 0 | |a Bridging differences |b effective intergroup communication |c William B. Gudykunst |
| 250 | |a 4. ed. | ||
| 264 | 1 | |a Thousand Oaks, Calif. [u.a.] |b Sage Publ. |c 2004 | |
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Datensatz im Suchindex
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|---|---|
| adam_text | PREFACE xiii
1. Communicating With Strangers 1
An Overview of the Communication Process 7
Symbols and Messages 7
Messages and Meanings 9
Sources of Communication Behavior 10
Self-Concept and Communication 13
Communicative Predictions 15
Managing Anxiety and Uncertainty 18
Uncertainty 19
Anxiety 22
Effective Communication 28
Effective Communication Defined 28
Why Misinterpretations Occur 29
Mindfulness 32
Uncertainty, Anxiety, Mindfulness,
and Effective Communication 35
Study Questions 37
Applications 37
Notes 38
2. Understanding Cultural Differences 41
Culture 41
Defining Culture 41
Cultural Norms and Rules 42
Cultures and Subcultures 43
How Cultures Differ 44
Individualism-Collectivism 46
Cultural Individualism-Collectivism 46
Individual Factors That Mediate the Influence of Cultural
Individualism-Collectivism on Individuals Behavior 50
Low- and High-Context Communication 57
Other Dimensions of Cultural Variability 59
Uncertainty Avoidance 61
Power Distance 62
Masculinity-Femininity 65
Cultural Identity 66
Strength of Cultural Identity 68
Content of Cultural Identities 69
Study Questions 71
Applications 71
Notes 72
3. Understanding Group Differences 74
Social Identities 74
Ingroups and Outgroups 74
Characteristics of Social Identities 77
Collective Self-Esteem 78
Ethnicity and Ethnic Identity 81
Ethnicity 81
Assimilation Versus Pluralism 83
Ethnic Identity in the United States 85
Language and Ethnic Identity 91
Ethnic Labels 92
Strength and Content of Ethnic Identities 95
Identities Based on Gender, Disability,
Age, and Social Class 97
Gender 98
Disability 101
Age 104
Social Class 106
Study Questions 109
Applications 110
Notes 110
4. Having Expectations for Strangers 113
The Nature of Expectations 113
Expectations Are Culturally Based 113
Evaluating Violations of Our Expectations 114
Negative Intergroup Expectations 115
Stereotypes 117
Nature of Stereotypes 118
Content of Stereotypes 120
Stereotypes and Communication 121
Accuracy of Predictions Based on Stereotypes 125
Stereotypes and Communication Breakdowns 127
Assessing Your Stereotypes 128
Intergroup Attitudes 130
Ethnocentrism 130
Prejudice 134
Responding to Others Ethnocentrism and Prejudice 144
Sexism 147
Ageism 149
Changing Our Intergroup Expectations 151
Changing Our Attitudes Toward the Group as a Whole 151
Increasing the Complexity of Our Intergroup Perceptions 153
Decategorizing Outgroup Members 154
Recategorizing Outgroup Members 154
Mutually Differentiating Ingroup and Outgroup Members 155
Study Questions 155
Applications 156
Notes 156
5. Attributing Meaning to Strangers Behavior 158
The Perception Process 158
Perceptions Are Selective 159
Perceptions Involve Categorizations 161
Rigid Categories Inhibit Accurate Perceptions 162
Perceptions of Strangers Groups 163
The Attribution Process 165
Individual Attributions 165
Social Attributions 167
The Ultimate Attribution Error 168
Culture and Attributions 169
Cultural Differences in Attributions 169
Culture and Misattributions 170
Personality Factors Influencing Our Attributions 173
Category Width 173
Uncertainty Orientation 175
Cognitive Complexity 178
Improving the Accuracy of Our Attributions 179
Perception Checking 180
Listening Effectively 182
Feedback 186
Study Questions 188
Applications 190
Notes 190
6. Exchanging Messages With Strangers 191
The Nature of Language and Nonverbal Messages 191
The Nature of Language 191
The Nature of Nonverbal Communication 192
Cultural Differences in Language Usage 193
Beliefs About Talk 193
Direct Versus Indirect Language Usage 197
Individualism-Collectivism and
Low- and High-Context Communication 202
Topic Management and Turn Taking in Conversations 205
Persuasive Strategies 206
Cultural Differences in Nonverbal Communication 209
Emotion Expression and Recognition 209
Contact 211
Time 214
Language Usage in Communicating With Strangers 216
Language Attitudes 216
Second Language Competence 218
Communication Accommodation 219
Code-Switching 222
Improving the Quality of
Messages Exchanged With Strangers 223
Being Assertive, Not Aggressive 223
Being Confirming 225
Creating Inclusive Messages 227
Study Questions 230
Applications 231
Notes 231
7. Being Perceived as Competent Communicators 233
Perceived Competence 233
Competence as Impressions 234
Components of Competence 235
Motivation 236
Need for Predictability 23 7
Need to Avoid Diffuse Anxiety 238
Need to Sustain Our Self-Conceptions 239
Approach-Avoidance Tendencies 241
Knowledge 242
Knowledge of How to Gather Information 243
Knowledge of Group Differences 246
Knowledge of Personal Similarities 248
Knowledge of Alternative Interpretations 250
Skills 253
Ability to Be Mindful 253
Ability to Tolerate Ambiguity 255
Ability to Manage Anxiety 256
Ability to Empathize 260
Ability to Adapt Our Communication 264
Ability to Make Accurate
Predictions and Explanations 268
Study Questions 270
Applications 272
Notes 272
8. Managing Conflict With Strangers 274
The Nature of Conflict 274
Cultural and Ethnic Differences in Conflict 277
Cultural Differences in Conflict 278
Ethnic Differences in Conflict 282
Face-Negotiation 284
Cultural Differences in Face-Concerns 285
Ethnic Differences in Face-Concerns 290
Face and Conflict 292
Assessing Your Face-Concerns 292
Characteristics of Intergroup Conflict 292
Managing Intergroup Conflict 296
Assessing How You Manage Conflict 296
Constructive Versus
Destructive Conflict Management 296
Developing Supportive Climates 298
Being Unconditionally Constructive 300
Communicating to Manage Conflict 302
Study Questions 306
Applications 308
Notes 308
9. Developing Relationships With Strangers 309
Similarities and Differences Across Groups 309
Intimacy of Relationships 309
Elementary Forms of Social Relationships 310
Anxiety/Uncertainty Management 311
Self-Disclosure 314
Communication Rules 317
Intergroup Relationships 319
Expectations 320
Interaction Involvement 321
Communication Satisfaction 321
Perceived Similarity 323
Uncertainty and Anxiety Management 326
Self-Disclosure 332
Intergroup Relationship Development 334
Romantic Relationships 336
Cultural Differences in Romantic Relationships 336
Intergroup Romantic Relationships 337
Study Questions 342
Applications 342
Notes 343
10. Building Community With Strangers 345
The Nature of Community 345
Openness and Community 347
Walking a Narrow Ridge 348
Characteristics of Community 349
Community and Public Life 351
Civic Engagement 353
Diversity and Community 354
Models of Diversity 355
Power and Intergroup Interactions 357
Ethical Issues in Building Community With Strangers 361
Taking an Ethical Stand 361
Moral Inclusion-Exclusion 365
Principles of Community Building 367
Assumptions 367
Principles 369
Conclusion 373
Study Questions 373
Applications 374
Notes 374
REFERENCES 375
INDEX 415
ABOUT THE AUTHOR 425
|
| adam_txt |
PREFACE xiii
1. Communicating With Strangers 1
An Overview of the Communication Process 7
Symbols and Messages 7
Messages and Meanings 9
Sources of Communication Behavior 10
Self-Concept and Communication 13
Communicative Predictions 15
Managing Anxiety and Uncertainty 18
Uncertainty 19
Anxiety 22
Effective Communication 28
Effective Communication Defined 28
Why Misinterpretations Occur 29
Mindfulness 32
Uncertainty, Anxiety, Mindfulness,
and Effective Communication 35
Study Questions 37
Applications 37
Notes 38
2. Understanding Cultural Differences 41
Culture 41
Defining Culture 41
Cultural Norms and Rules 42
Cultures and Subcultures 43
How Cultures Differ 44
Individualism-Collectivism 46
Cultural Individualism-Collectivism 46
Individual Factors That Mediate the Influence of Cultural
Individualism-Collectivism on Individuals' Behavior 50
Low- and High-Context Communication 57
Other Dimensions of Cultural Variability 59
Uncertainty Avoidance 61
Power Distance 62
Masculinity-Femininity 65
Cultural Identity 66
Strength of Cultural Identity 68
Content of Cultural Identities 69
Study Questions 71
Applications 71
Notes 72
3. Understanding Group Differences 74
Social Identities 74
Ingroups and Outgroups 74
Characteristics of Social Identities 77
Collective Self-Esteem 78
Ethnicity and Ethnic Identity 81
Ethnicity 81
Assimilation Versus Pluralism 83
Ethnic Identity in the United States 85
Language and Ethnic Identity 91
Ethnic Labels 92
Strength and Content of Ethnic Identities 95
Identities Based on Gender, Disability,
Age, and Social Class 97
Gender 98
Disability 101
Age 104
Social Class 106
Study Questions 109
Applications 110
Notes 110
4. Having Expectations for Strangers 113
The Nature of Expectations 113
Expectations Are Culturally Based 113
Evaluating Violations of Our Expectations 114
Negative Intergroup Expectations 115
Stereotypes 117
Nature of Stereotypes 118
Content of Stereotypes 120
Stereotypes and Communication 121
Accuracy of Predictions Based on Stereotypes 125
Stereotypes and Communication Breakdowns 127
Assessing Your Stereotypes 128
Intergroup Attitudes 130
Ethnocentrism 130
Prejudice 134
Responding to Others' Ethnocentrism and Prejudice 144
Sexism 147
Ageism 149
Changing Our Intergroup Expectations 151
Changing Our Attitudes Toward the Group as a Whole 151
Increasing the Complexity of Our Intergroup Perceptions 153
Decategorizing Outgroup Members 154
Recategorizing Outgroup Members 154
Mutually Differentiating Ingroup and Outgroup Members 155
Study Questions 155
Applications 156
Notes 156
5. Attributing Meaning to Strangers' Behavior 158
The Perception Process 158
Perceptions Are Selective 159
Perceptions Involve Categorizations 161
Rigid Categories Inhibit Accurate Perceptions 162
Perceptions of Strangers' Groups 163
The Attribution Process 165
Individual Attributions 165
Social Attributions 167
The Ultimate Attribution Error 168
Culture and Attributions 169
Cultural Differences in Attributions 169
Culture and Misattributions 170
Personality Factors Influencing Our Attributions 173
Category Width 173
Uncertainty Orientation 175
Cognitive Complexity 178
Improving the Accuracy of Our Attributions 179
Perception Checking 180
Listening Effectively 182
Feedback 186
Study Questions 188
Applications 190
Notes 190
6. Exchanging Messages With Strangers 191
The Nature of Language and Nonverbal Messages 191
The Nature of Language 191
The Nature of Nonverbal Communication 192
Cultural Differences in Language Usage 193
Beliefs About Talk 193
Direct Versus Indirect Language Usage 197
Individualism-Collectivism and
Low- and High-Context Communication 202
Topic Management and Turn Taking in Conversations 205
Persuasive Strategies 206
Cultural Differences in Nonverbal Communication 209
Emotion Expression and Recognition 209
Contact 211
Time 214
Language Usage in Communicating With Strangers 216
Language Attitudes 216
Second Language Competence 218
Communication Accommodation 219
Code-Switching 222
Improving the Quality of
Messages Exchanged With Strangers 223
Being Assertive, Not Aggressive 223
Being Confirming 225
Creating Inclusive Messages 227
Study Questions 230
Applications 231
Notes 231
7. Being Perceived as Competent Communicators 233
Perceived Competence 233
Competence as Impressions 234
Components of Competence 235
Motivation 236
Need for Predictability 23 7
Need to Avoid Diffuse Anxiety 238
Need to Sustain Our Self-Conceptions 239
Approach-Avoidance Tendencies 241
Knowledge 242
Knowledge of How to Gather Information 243
Knowledge of Group Differences 246
Knowledge of Personal Similarities 248
Knowledge of Alternative Interpretations 250
Skills 253
Ability to Be Mindful 253
Ability to Tolerate Ambiguity 255
Ability to Manage Anxiety 256
Ability to Empathize 260
Ability to Adapt Our Communication 264
Ability to Make Accurate
Predictions and Explanations 268
Study Questions 270
Applications 272
Notes 272
8. Managing Conflict With Strangers 274
The Nature of Conflict 274
Cultural and Ethnic Differences in Conflict 277
Cultural Differences in Conflict 278
Ethnic Differences in Conflict 282
Face-Negotiation 284
Cultural Differences in Face-Concerns 285
Ethnic Differences in Face-Concerns 290
Face and Conflict 292
Assessing Your Face-Concerns 292
Characteristics of Intergroup Conflict 292
Managing Intergroup Conflict 296
Assessing How You Manage Conflict 296
Constructive Versus
Destructive Conflict Management 296
Developing Supportive Climates 298
Being Unconditionally Constructive 300
Communicating to Manage Conflict 302
Study Questions 306
Applications 308
Notes 308
9. Developing Relationships With Strangers 309
Similarities and Differences Across Groups 309
Intimacy of Relationships 309
Elementary Forms of Social Relationships 310
Anxiety/Uncertainty Management 311
Self-Disclosure 314
Communication Rules 317
Intergroup Relationships 319
Expectations 320
Interaction Involvement 321
Communication Satisfaction 321
Perceived Similarity 323
Uncertainty and Anxiety Management 326
Self-Disclosure 332
Intergroup Relationship Development 334
Romantic Relationships 336
Cultural Differences in Romantic Relationships 336
Intergroup Romantic Relationships 337
Study Questions 342
Applications 342
Notes 343
10. Building Community With Strangers 345
The Nature of Community 345
Openness and Community 347
Walking a Narrow Ridge 348
Characteristics of Community 349
Community and Public Life 351
Civic Engagement 353
Diversity and Community 354
Models of Diversity 355
Power and Intergroup Interactions 357
Ethical Issues in Building Community With Strangers 361
Taking an Ethical Stand 361
Moral Inclusion-Exclusion 365
Principles of Community Building 367
Assumptions 367
Principles 369
Conclusion 373
Study Questions 373
Applications 374
Notes 374
REFERENCES 375
INDEX 415
ABOUT THE AUTHOR 425 |
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| author | Gudykunst, William B. 1947-2005 |
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| dewey-ones | 303 - Social processes |
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| dewey-sort | 3303.48 12 |
| dewey-tens | 300 - Social sciences |
| discipline | Allgemeines Soziologie Psychologie |
| discipline_str_mv | Allgemeines Soziologie Psychologie |
| edition | 4. ed. |
| format | Book |
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| id | DE-604.BV023352559 |
| illustrated | Not Illustrated |
| index_date | 2024-07-02T21:05:42Z |
| indexdate | 2024-07-09T21:16:38Z |
| institution | BVB |
| isbn | 9780761929369 9780761929376 |
| language | English |
| lccn | 2003010527 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-016536148 |
| oclc_num | 52216163 |
| open_access_boolean | |
| owner | DE-355 DE-BY-UBR DE-634 |
| owner_facet | DE-355 DE-BY-UBR DE-634 |
| physical | XVI, 425 S. 25 cm |
| publishDate | 2004 |
| publishDateSearch | 2004 |
| publishDateSort | 2004 |
| publisher | Sage Publ. |
| record_format | marc |
| spelling | Gudykunst, William B. 1947-2005 Verfasser (DE-588)129726362 aut Bridging differences effective intergroup communication William B. Gudykunst 4. ed. Thousand Oaks, Calif. [u.a.] Sage Publ. 2004 XVI, 425 S. 25 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references (p. 375-414) and index "Bridging Differences is based on the assumption that the processes operating when we communicate with people from other groups are the same processes operating when we communicate with people from our own groups. Designed for students taking courses in Intercultural Communication or Intergroup Communication, Bridging Differences is also useful for many courses in Cultural Studies, Anthropology, Sociology, and Management."--BOOK JACKET. Communication interculturelle Interkulturelles Verstehen swd Interpersonale Kommunikation swd Kulturkontakt swd Interkulturelle Kommunikation Intercultural communication Interpersonal communication Interkulturelles Management (DE-588)4343519-1 gnd rswk-swf Interkulturelle Kompetenz (DE-588)4200053-1 gnd rswk-swf Interpersonale Kommunikation (DE-588)4129721-0 gnd rswk-swf Kulturkontakt (DE-588)4033569-0 gnd rswk-swf Kulturvergleich (DE-588)4114328-0 gnd rswk-swf Kommunikation (DE-588)4031883-7 gnd rswk-swf Kulturkontakt (DE-588)4033569-0 s DE-604 Interkulturelle Kompetenz (DE-588)4200053-1 s Kommunikation (DE-588)4031883-7 s Interpersonale Kommunikation (DE-588)4129721-0 s Kulturvergleich (DE-588)4114328-0 s Interkulturelles Management (DE-588)4343519-1 s 1\p DE-604 http://www.loc.gov/catdir/toc/ecip043/2003010527.html Table of contents only http://www.loc.gov/catdir/enhancements/fy0658/2003010527-d.html Publisher description http://www.loc.gov/catdir/enhancements/fy0734/2003010527-b.html Contributor biographical information HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016536148&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Gudykunst, William B. 1947-2005 Bridging differences effective intergroup communication Communication interculturelle Interkulturelles Verstehen swd Interpersonale Kommunikation swd Kulturkontakt swd Interkulturelle Kommunikation Intercultural communication Interpersonal communication Interkulturelles Management (DE-588)4343519-1 gnd Interkulturelle Kompetenz (DE-588)4200053-1 gnd Interpersonale Kommunikation (DE-588)4129721-0 gnd Kulturkontakt (DE-588)4033569-0 gnd Kulturvergleich (DE-588)4114328-0 gnd Kommunikation (DE-588)4031883-7 gnd |
| subject_GND | (DE-588)4343519-1 (DE-588)4200053-1 (DE-588)4129721-0 (DE-588)4033569-0 (DE-588)4114328-0 (DE-588)4031883-7 |
| title | Bridging differences effective intergroup communication |
| title_auth | Bridging differences effective intergroup communication |
| title_exact_search | Bridging differences effective intergroup communication |
| title_exact_search_txtP | Bridging differences effective intergroup communication |
| title_full | Bridging differences effective intergroup communication William B. Gudykunst |
| title_fullStr | Bridging differences effective intergroup communication William B. Gudykunst |
| title_full_unstemmed | Bridging differences effective intergroup communication William B. Gudykunst |
| title_short | Bridging differences |
| title_sort | bridging differences effective intergroup communication |
| title_sub | effective intergroup communication |
| topic | Communication interculturelle Interkulturelles Verstehen swd Interpersonale Kommunikation swd Kulturkontakt swd Interkulturelle Kommunikation Intercultural communication Interpersonal communication Interkulturelles Management (DE-588)4343519-1 gnd Interkulturelle Kompetenz (DE-588)4200053-1 gnd Interpersonale Kommunikation (DE-588)4129721-0 gnd Kulturkontakt (DE-588)4033569-0 gnd Kulturvergleich (DE-588)4114328-0 gnd Kommunikation (DE-588)4031883-7 gnd |
| topic_facet | Communication interculturelle Interkulturelles Verstehen Interpersonale Kommunikation Kulturkontakt Interkulturelle Kommunikation Intercultural communication Interpersonal communication Interkulturelles Management Interkulturelle Kompetenz Kulturvergleich Kommunikation |
| url | http://www.loc.gov/catdir/toc/ecip043/2003010527.html http://www.loc.gov/catdir/enhancements/fy0658/2003010527-d.html http://www.loc.gov/catdir/enhancements/fy0734/2003010527-b.html http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016536148&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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