The quality library: a guide to staff-driven improvement, better efficiency, and happier customers
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Chicago
American Library Assoc.
2008
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XIV, 144 S. graph. Darst. |
| ISBN: | 9780838909522 0838909523 |
Internformat
MARC
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| 100 | 1 | |a Laughlin, Sara |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a The quality library |b a guide to staff-driven improvement, better efficiency, and happier customers |c Sara Laughlin and Ray W. Wilson |
| 264 | 1 | |a Chicago |b American Library Assoc. |c 2008 | |
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| 500 | |a Includes bibliographical references and index | ||
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| 650 | 4 | |a Administración de calidad total - Estados Unidos | |
| 650 | 4 | |a Planificacion bibliotecaria - Estados Unidos | |
| 650 | 4 | |a Servicio al cliente - Estados Unidos | |
| 650 | 4 | |a Library administration |z United States | |
| 650 | 4 | |a Total quality management |z United States | |
| 650 | 4 | |a Library planning |z United States | |
| 650 | 4 | |a Customer services |z United States | |
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Datensatz im Suchindex
| _version_ | 1804137689410174976 |
|---|---|
| adam_text | Contents
Foreword
v
Preface
vii
Acknowledgments
ix
introduction
xi
Chapter
1
The Continuous Improvement Approach
1
Chapter
2
Identify Library Processes and Assess
Their Importance and Condition
22
Chapter
3
Standardize the Process
44
Chapter
4
Measure Process Performance
68
Chapter
5
Rapidly Improve the Process
84
Chapter
6
Manage Process Improvemenf throughout
the Library System
105
Appendix A
List of Library Processes
121
Appendix
В
Library Process Measures
127
Glossary of Process Improvement Terms
133
References
137
Index
141
in
|
| adam_txt |
Contents
Foreword
v
Preface
vii
Acknowledgments
ix
introduction
xi
Chapter
1
The Continuous Improvement Approach
1
Chapter
2
Identify Library Processes and Assess
Their Importance and Condition
22
Chapter
3
Standardize the Process
44
Chapter
4
Measure Process Performance
68
Chapter
5
Rapidly Improve the Process
84
Chapter
6
Manage Process Improvemenf throughout
the Library System
105
Appendix A
List of Library Processes
121
Appendix
В
Library Process Measures
127
Glossary of Process Improvement Terms
133
References
137
Index
141
in |
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| dewey-full | 025.1 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 025 - Operations of libraries and archives |
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| dewey-search | 025.1 |
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| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines |
| discipline_str_mv | Allgemeines |
| format | Book |
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| spelling | Laughlin, Sara Verfasser aut The quality library a guide to staff-driven improvement, better efficiency, and happier customers Sara Laughlin and Ray W. Wilson Chicago American Library Assoc. 2008 XIV, 144 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Administración de bibliotecas - Estados Unidos Administración de calidad total - Estados Unidos Planificacion bibliotecaria - Estados Unidos Servicio al cliente - Estados Unidos Library administration United States Total quality management United States Library planning United States Customer services United States Bibliothek (DE-588)4006439-6 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf USA USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Bibliothek (DE-588)4006439-6 s Qualitätsmanagement (DE-588)4219057-5 s DE-604 Wilson, Ray W. Verfasser aut Digitalisierung BSBMuenchen application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016521743&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Laughlin, Sara Wilson, Ray W. The quality library a guide to staff-driven improvement, better efficiency, and happier customers Administración de bibliotecas - Estados Unidos Administración de calidad total - Estados Unidos Planificacion bibliotecaria - Estados Unidos Servicio al cliente - Estados Unidos Library administration United States Total quality management United States Library planning United States Customer services United States Bibliothek (DE-588)4006439-6 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4006439-6 (DE-588)4219057-5 (DE-588)4078704-7 |
| title | The quality library a guide to staff-driven improvement, better efficiency, and happier customers |
| title_auth | The quality library a guide to staff-driven improvement, better efficiency, and happier customers |
| title_exact_search | The quality library a guide to staff-driven improvement, better efficiency, and happier customers |
| title_exact_search_txtP | The quality library a guide to staff-driven improvement, better efficiency, and happier customers |
| title_full | The quality library a guide to staff-driven improvement, better efficiency, and happier customers Sara Laughlin and Ray W. Wilson |
| title_fullStr | The quality library a guide to staff-driven improvement, better efficiency, and happier customers Sara Laughlin and Ray W. Wilson |
| title_full_unstemmed | The quality library a guide to staff-driven improvement, better efficiency, and happier customers Sara Laughlin and Ray W. Wilson |
| title_short | The quality library |
| title_sort | the quality library a guide to staff driven improvement better efficiency and happier customers |
| title_sub | a guide to staff-driven improvement, better efficiency, and happier customers |
| topic | Administración de bibliotecas - Estados Unidos Administración de calidad total - Estados Unidos Planificacion bibliotecaria - Estados Unidos Servicio al cliente - Estados Unidos Library administration United States Total quality management United States Library planning United States Customer services United States Bibliothek (DE-588)4006439-6 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Administración de bibliotecas - Estados Unidos Administración de calidad total - Estados Unidos Planificacion bibliotecaria - Estados Unidos Servicio al cliente - Estados Unidos Library administration United States Total quality management United States Library planning United States Customer services United States Bibliothek Qualitätsmanagement USA |
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