Joint cognitive systems: patterns in cognitive systems engineering
Gespeichert in:
Hauptverfasser: | , |
---|---|
Format: | Buch |
Sprache: | English |
Veröffentlicht: |
Boca Raton [u.a]
CRC, Taylor & Francis
2006
|
Schlagworte: | |
Online-Zugang: | Publisher description Inhaltsverzeichnis Klappentext |
Beschreibung: | Includes bibliographical references (p. 187-203) and indexes |
Beschreibung: | IX, 219 S. Ill., graph. Darst. 25 cm |
ISBN: | 0849339332 9780849339332 |
Internformat
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020 | |a 0849339332 |c alk. paper |9 0-8493-3933-2 | ||
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100 | 1 | |a Woods, David D. |e Verfasser |4 aut | |
245 | 1 | 0 | |a Joint cognitive systems |b patterns in cognitive systems engineering |c David D. Woods ; Erik Hollnagel |
264 | 1 | |a Boca Raton [u.a] |b CRC, Taylor & Francis |c 2006 | |
300 | |a IX, 219 S. |b Ill., graph. Darst. |c 25 cm | ||
336 | |b txt |2 rdacontent | ||
337 | |b n |2 rdamedia | ||
338 | |b nc |2 rdacarrier | ||
500 | |a Includes bibliographical references (p. 187-203) and indexes | ||
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Datensatz im Suchindex
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---|---|
adam_text | Contents
PREFACE
............................................................................................................ix
CHAPTER
1:
CORE ACTIVITIES AND VALUES
.....................................1
Adaptability versus Limits
.....................................................................................1
Complementarity
....................................................................................................2
Core Values of
CSE
in Practice
............................................................................4
On Systems in
CSE
................................................................................................7
Patterns
..................................................................................................................11
Discovering Patterns in Joint Cognitive Systems at Work
..........................15
AJCSatWork:
.....................................................................................................15
CHAPTER
2:
JOINT COGNITIVE SYSTEMS ADAPT TO COPE
WITH COMPLEXITY
.....................................................................................17
Adaptation in Joint Cognitive Systems at Work
................................................17
CHAPTER
3:
BEING BUMPABLE (by R. I. Cook)
...................................23
The Story: A Delay
..............................................................................................23
The Intensive Care Unit: The Scene, the Cast, and Backdrop
..........................24
Coping with Complexity: Parceling Out Beds by the Bedmeister
...................26
Artifacts as Tools: The Bed Book
.................................................................27
Preparing for Demand
>
Supply Situations
..................................................28
Son of Coping: Building an ICU from Scratch
...........................................29
Piling Pelion on
Ossa:
Escalating Demands
................................................29
Observations on the Incident
...............................................................................33
CHAPTER
4:
DISCOVERY AS FUNCTIONAL SYNTHESIS
_______37
Being Bumpable as an Example of Studying a JCS at Work
.......................37
Insight and Functional Synthesis
.........................................................................38
CHAPTER
5:
SHAPING THE CONDITIONS OF OBSERVATION....^
Three Families of Methods
..................................................................................44
Converging Operations
........................................................................................51
The Psychologist s Fallacy
...................................................................................52
CHAPTER
6:
FUNCTIONAL SYNTHESES, LAWS, AND DESIGN
....55
Properties of Functional Syntheses
.....................................................................55
On Laws that Govern Joint Cognitive Systems at Work
..................................57
Challenges to Inform Design
...............................................................................57
Patterns in How Joint Cognitive Systems Work
................................................61
CHAPTER
7:
ARCHETYPICAL STORIES OF JOINT
COGNITIVE SYSTEMS AT WORK
.............................................................61
Demands and Adaptation
.....................................................................................62
Affordances
.....................................................................................................63
Coordination
...................................................................................................64
Resilience
........................................................................................................65
Story Archetypes in Being Bumpable
.......................................................66
CHAPTER
8:
ANOMALY RESPONSE
.......................................................69
Control Centers in Action
....................................................................................71
Cascading Effects
...........................................................................................72
Interventions
...................................................................................................73
Revision
...........................................................................................................74
Fixation
...........................................................................................................76
Generating Hypotheses
..................................................................................77
Recognizing Anomalies
.................................................................................79
The Puzzle of Expectancies
...........................................................................80
Control of Attention
.......................................................................................85
Alarms and Directed Attention
......................................................................87
Updating Common Ground When a Team Member Returns
......................91
Updating a Shared Frame of Reference
........................................................93
Patterns in Anomaly Response
............................................................................94
CHAPTER
9:
PATTERNS IN MULTI-THREADED WORK
.................97
Managing Multiple Threads in Time
..................................................................97
Tempo
...................................................................................................................99
Escalation
............................................................................................................100
Coupling
..............................................................................................................103
Premature Narrowing
.........................................................................................104
Refraining
...........................................................................................................105
Dilemmas
............................................................................................................106
Over-Simplifications
..........................................................................................109
CHAPTER
10:
AUTOMATION SURPRISES
..........................................113
The Substitution Myth
.......................................................................................117
Surprises about Automation
.........................................................................118
Brittleness
...........................................................................................................124
Managing Workload inTime
.............................................................................126
Tailoring
..............................................................................................................129
Failure of Machine Explanation
........................................................................132
Why is Technology So Often Clumsy?
............................................................134
Making Automation a Team Player
..................................................................136
A Coordination Breakdown in Response to a Disrupting Event
...............139
CHAPTER
11:
ON PEOPLE AND COMPUTERS IN JCSs
AT WORK
.........................................................................................................143
Envisioning the impact of New Technology
....................................................144
Responsibility in Joint Cognitive Sytems at Work
..........................................151
Problem-Holders
...........................................................................................151
Goal Conflicts
...............................................................................................152
Adapting to Double Binds
...........................................................................155
Literal-Minded Agents
.......................................................................................157
Norbert
s
Contrast
........................................................................................158
Directions for Designing Joint Cognitive Systems that Include Robotic
Platforms
.............................................................................................................161
Reverberations of New Robotic Technologies
...........................................161
CHAPTER
12:
LAWS THAT GOVERN JCSs AT WORK
....................167
A Tactic to Reduce the Misengineering of Joint Cognitive Systems
............167
Five Families of First Principles or Laws
.........................................................169
Laws that Govern Joint Cognitive Systems at Work
.......................................171
Generic
Requirements to Design Joint Cognitive Systems that Work
...........178
Design Responsibility
........................................................................................183
Patterns and Stories
............................................................................................185
Bibliography
......................................................................................................187
Appendix A
........................................................................................................205
Appendix
В
........................................................................................................209
Author Index
.....................................................................................................211
Subject Index
....................................................................................................211
ERGONOMICS AND HUMAN FACTORS
JOINT
COGNITIVE
SYSTEMS
Our fascination with new technologies is based on the assumption that more powerful
automation will overcome human limitations and make our systems faster, better,
cheaper, resulting in simple, easy tasks for people. But how do new technology and
more powerful automation change our work?
Research in Cognitive Systems Engineering
(CSE)
looks at the intersection of people,
technology, and work. What it has found is not stories of simplification through more
automation, but stories of complexity and adaptation. When work changed through
new technology, practitioners had to cope with new complexities and tighter constraints.
They adapted their strategies and the artifacts to work around difficulties and accomplish
their goals as responsible agents. The surprise was that new powers had transformed
work, creating new roles, new decisions, and new vulnerabilities. Ironically, more
autonomous machines have created the requirement for
more
sophisticated forms of
coordination across people, and across people and machines, to adapt to new demands
and pressures.
This book synthesizes these emergent patterns through stories about coordination and
miscoordination, resilience and. brittieness, affordance and clumsiness in a variety of
settings, from a hospital intensive care unit, to a nuclear power control room, to a space
shuttle control center. The stories
revea!
how new demands make work difficult, how
people at work adapt but get trapped by complexity, and how people at a distance
from work oversimplify their perceptions of the complexities, squeezing practitioners. The
authors explore how
CSE
observes at the intersection of people, technology and work,
how
CSE
abstracts patterns behind the surface details and wide variations, and how
CSE
discovers promising new directions to help people cope with complexities. The
stories of
CSE
show that one key to well-adapted work is the ability to be prepared
to be surprised. Are you ready?
|
adam_txt |
Contents
PREFACE
.ix
CHAPTER
1:
CORE ACTIVITIES AND VALUES
.1
Adaptability versus Limits
.1
Complementarity
.2
Core Values of
CSE
in Practice
.4
On Systems in
CSE
.7
Patterns
.11
Discovering Patterns in Joint Cognitive Systems at Work
.15
AJCSatWork:
.15
CHAPTER
2:
JOINT COGNITIVE SYSTEMS ADAPT TO COPE
WITH COMPLEXITY
.17
Adaptation in Joint Cognitive Systems at Work
.17
CHAPTER
3:
BEING BUMPABLE (by R. I. Cook)
.23
The Story: A Delay
.23
The Intensive Care Unit: The Scene, the Cast, and Backdrop
.24
Coping with Complexity: Parceling Out Beds by the Bedmeister
.26
Artifacts as Tools: The Bed Book
.27
Preparing for Demand
>
Supply Situations
.28
Son of Coping: Building an ICU from Scratch
.29
Piling Pelion on
Ossa:
Escalating Demands
.29
Observations on the Incident
.33
CHAPTER
4:
DISCOVERY AS FUNCTIONAL SYNTHESIS
_37
"Being Bumpable" as an Example of Studying a JCS at Work
.37
Insight and Functional Synthesis
.38
CHAPTER
5:
SHAPING THE CONDITIONS OF OBSERVATION.^
Three Families of Methods
.44
Converging Operations
.51
The Psychologist's Fallacy
.52
CHAPTER
6:
FUNCTIONAL SYNTHESES, LAWS, AND DESIGN
.55
Properties of Functional Syntheses
.55
On Laws that Govern Joint Cognitive Systems at Work
.57
Challenges to Inform Design
.57
Patterns in How Joint Cognitive Systems Work
.61
CHAPTER
7:
ARCHETYPICAL STORIES OF JOINT
COGNITIVE SYSTEMS AT WORK
.61
Demands and Adaptation
.62
Affordances
.63
Coordination
.64
Resilience
.65
Story Archetypes in "Being Bumpable"
.66
CHAPTER
8:
ANOMALY RESPONSE
.69
Control Centers in Action
.71
Cascading Effects
.72
Interventions
.73
Revision
.74
Fixation
.76
Generating Hypotheses
.77
Recognizing Anomalies
.79
The Puzzle of Expectancies
.80
Control of Attention
.85
Alarms and Directed Attention
.87
Updating Common Ground When a Team Member Returns
.91
Updating a Shared Frame of Reference
.93
Patterns in Anomaly Response
.94
CHAPTER
9:
PATTERNS IN MULTI-THREADED WORK
.97
Managing Multiple Threads in Time
.97
Tempo
.99
Escalation
.100
Coupling
.103
Premature Narrowing
.104
Refraining
.105
Dilemmas
.106
Over-Simplifications
.109
CHAPTER
10:
AUTOMATION SURPRISES
.113
The Substitution Myth
.117
Surprises about Automation
.118
Brittleness
.124
Managing Workload inTime
.126
Tailoring
.129
Failure of Machine Explanation
.132
Why is Technology So Often Clumsy?
.134
Making Automation a Team Player
.136
A Coordination Breakdown in Response to a Disrupting Event
.139
CHAPTER
11:
ON PEOPLE AND COMPUTERS IN JCSs
AT WORK
.143
Envisioning the impact of New Technology
.144
Responsibility in Joint Cognitive Sytems at Work
.151
Problem-Holders
.151
Goal Conflicts
.152
Adapting to Double Binds
.155
Literal-Minded Agents
.157
Norbert'
s
Contrast
.158
Directions for Designing Joint Cognitive Systems that Include Robotic
Platforms
.161
Reverberations of New Robotic Technologies
.161
CHAPTER
12:
LAWS THAT GOVERN JCSs AT WORK
.167
A Tactic to Reduce the Misengineering of Joint Cognitive Systems
.167
Five Families of First Principles or Laws
.169
Laws that Govern Joint Cognitive Systems at Work
.171
Generic
Requirements to Design Joint Cognitive Systems that Work
.178
Design Responsibility
.183
Patterns and Stories
.185
Bibliography
.187
Appendix A
.205
Appendix
В
.209
Author Index
.211
Subject Index
.211
ERGONOMICS AND HUMAN FACTORS
JOINT
COGNITIVE
SYSTEMS
Our fascination with new technologies is based on the assumption that more powerful
automation will overcome human limitations and make our systems "faster, better,
cheaper," resulting in simple, easy tasks for people. But how do new technology and
more powerful automation change our work?
Research in Cognitive Systems Engineering
(CSE)
looks at the intersection of people,
technology, and work. What it has found is not stories of simplification through more
automation, but stories of complexity and adaptation. When work changed through
new technology, practitioners had to cope with new complexities and tighter constraints.
They adapted their strategies and the artifacts to work around difficulties and accomplish
their goals as responsible agents. The surprise was that new powers had transformed
work, creating new roles, new decisions, and new vulnerabilities. Ironically, more
autonomous machines have created the requirement for
more
sophisticated forms of
coordination across people, and across people and machines, to adapt to new demands
and pressures.
This book synthesizes these emergent patterns through stories about coordination and
miscoordination, resilience and. brittieness, affordance and clumsiness in a variety of
settings, from a hospital intensive care unit, to a nuclear power control room, to a space
shuttle control center. The stories
revea!
how new demands make work difficult, how
people at work adapt but get trapped by complexity, and how people at a distance
from work oversimplify their perceptions of the complexities, squeezing practitioners. The
authors explore how
CSE
observes at the intersection of people, technology and work,
how
CSE
abstracts patterns behind the surface details and wide variations, and how
CSE
discovers promising new directions to help people cope with complexities. The
stories of
CSE
show that one key to well-adapted work is the ability to be prepared
to be surprised. Are you ready? |
any_adam_object | 1 |
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author | Woods, David D. Hollnagel, Erik 1941- |
author_GND | (DE-588)103845378X |
author_facet | Woods, David D. Hollnagel, Erik 1941- |
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ctrlnum | (OCoLC)63703933 (DE-599)BVBBV023286223 |
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dewey-raw | 620.8/2 |
dewey-search | 620.8/2 |
dewey-sort | 3620.8 12 |
dewey-tens | 620 - Engineering and allied operations |
discipline | Technik Psychologie Arbeitswissenschaften |
discipline_str_mv | Technik Psychologie Arbeitswissenschaften |
format | Book |
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id | DE-604.BV023286223 |
illustrated | Illustrated |
index_date | 2024-07-02T20:41:38Z |
indexdate | 2024-07-09T21:14:59Z |
institution | BVB |
isbn | 0849339332 9780849339332 |
language | English |
lccn | 2006040356 |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-016470921 |
oclc_num | 63703933 |
open_access_boolean | |
owner | DE-355 DE-BY-UBR DE-11 DE-91 DE-BY-TUM DE-20 |
owner_facet | DE-355 DE-BY-UBR DE-11 DE-91 DE-BY-TUM DE-20 |
physical | IX, 219 S. Ill., graph. Darst. 25 cm |
publishDate | 2006 |
publishDateSearch | 2006 |
publishDateSort | 2006 |
publisher | CRC, Taylor & Francis |
record_format | marc |
spelling | Woods, David D. Verfasser aut Joint cognitive systems patterns in cognitive systems engineering David D. Woods ; Erik Hollnagel Boca Raton [u.a] CRC, Taylor & Francis 2006 IX, 219 S. Ill., graph. Darst. 25 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references (p. 187-203) and indexes Human-machine systems Mensch-Maschine-System (DE-588)4038662-4 gnd rswk-swf Kognition (DE-588)4031630-0 gnd rswk-swf Kognitiver Prozess (DE-588)4140177-3 gnd rswk-swf Datenverarbeitung (DE-588)4011152-0 gnd rswk-swf Mensch-Maschine-System (DE-588)4038662-4 s Kognition (DE-588)4031630-0 s DE-604 Kognitiver Prozess (DE-588)4140177-3 s 1\p DE-604 Datenverarbeitung (DE-588)4011152-0 s 2\p DE-604 Hollnagel, Erik 1941- Verfasser (DE-588)103845378X aut http://www.loc.gov/catdir/enhancements/fy0701/2006040356-d.html Publisher description Digitalisierung UB Regensburg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016470921&sequence=000003&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis Digitalisierung UB Regensburg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016470921&sequence=000004&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA Klappentext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
spellingShingle | Woods, David D. Hollnagel, Erik 1941- Joint cognitive systems patterns in cognitive systems engineering Human-machine systems Mensch-Maschine-System (DE-588)4038662-4 gnd Kognition (DE-588)4031630-0 gnd Kognitiver Prozess (DE-588)4140177-3 gnd Datenverarbeitung (DE-588)4011152-0 gnd |
subject_GND | (DE-588)4038662-4 (DE-588)4031630-0 (DE-588)4140177-3 (DE-588)4011152-0 |
title | Joint cognitive systems patterns in cognitive systems engineering |
title_auth | Joint cognitive systems patterns in cognitive systems engineering |
title_exact_search | Joint cognitive systems patterns in cognitive systems engineering |
title_exact_search_txtP | Joint cognitive systems patterns in cognitive systems engineering |
title_full | Joint cognitive systems patterns in cognitive systems engineering David D. Woods ; Erik Hollnagel |
title_fullStr | Joint cognitive systems patterns in cognitive systems engineering David D. Woods ; Erik Hollnagel |
title_full_unstemmed | Joint cognitive systems patterns in cognitive systems engineering David D. Woods ; Erik Hollnagel |
title_short | Joint cognitive systems |
title_sort | joint cognitive systems patterns in cognitive systems engineering |
title_sub | patterns in cognitive systems engineering |
topic | Human-machine systems Mensch-Maschine-System (DE-588)4038662-4 gnd Kognition (DE-588)4031630-0 gnd Kognitiver Prozess (DE-588)4140177-3 gnd Datenverarbeitung (DE-588)4011152-0 gnd |
topic_facet | Human-machine systems Mensch-Maschine-System Kognition Kognitiver Prozess Datenverarbeitung |
url | http://www.loc.gov/catdir/enhancements/fy0701/2006040356-d.html http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016470921&sequence=000003&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016470921&sequence=000004&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA |
work_keys_str_mv | AT woodsdavidd jointcognitivesystemspatternsincognitivesystemsengineering AT hollnagelerik jointcognitivesystemspatternsincognitivesystemsengineering |