Corporate management, governance, and ethics best practices:
Gespeichert in:
1. Verfasser: | |
---|---|
Format: | Buch |
Sprache: | English |
Veröffentlicht: |
Hoboken, N.J.
Wiley
2008
|
Schlagworte: | |
Online-Zugang: | Publisher description Table of contents only Contributor biographical information Inhaltsverzeichnis |
Beschreibung: | XVIII, 430 S. |
ISBN: | 9780470117231 0470117230 |
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Datensatz im Suchindex
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---|---|
adam_text | CONTENTS
Preface
XI
Chapter 1 Introduction 1
1.1 Best Practices 1
1.2 Benchmarking 4
1.3 Performance Indicators and Measures 7
1.4 Best-Practices Management Capability Maturity
Model 14
Chapter 2 Corporate-Governance Best Practices 19
2.1 Overview 19
2.2 Roles and Responsibilities of the Board of Directors 26
2.3 Roles and ResDonsibilities of the Chief Executive
Chapter 3
Officer and Other Senior Executives 32
2.4 Roles and Responsibilities of the Chief Governance
Officer 34
2.5 Roles and Responsibilities of External and Internal
Auditors 35
2.6 Roles and Responsibilities of the Audit Committee
and Other Committees 37
2.7 Roles and Responsibilities of the Chief Legal Officer 40
2.8 Roles and Responsibilities of Gatekeepers 40
2.9 Corporate Control Framework 43
2.10 Fraud and Fraudulent Financial Reporting 49
2.11 Corporate Risk Management 57
2.12 Applicable Laws, Regulations, Standards, and
Principles 73
Corporate-Ethics Best Practices 81
3.1 Overview 81
3.2 Roles and Responsibilities of the Chief Ethics Officer 82
3.3 Ethical and Legal Principles 83
3.4 Implementing an Ethics Strategy and Training Program 85
3.5 Handling Shareholders, Investors, and Creditors 87
3.6 Handling Stock Markets and Investment Analysts 89
vi Contents
Chapter 4
Chapter 5
3.7 Handling Employees and Labor Unions 90
3.8 Handling Regulators and Government Authorities 92
3.9 Handling Suppliers, Vendors, Contractors, and
Customers 93
3.10 Handling Purchasing Agents, Buyers, or
Commodity/Service Experts, and Marketing and
Salespeople 95
3.11 Handling Related Parties and Third Parties 96
3.12 Handling Business Mergers and Acquisitions 97
3.13 Addressing Corporate Social Responsibility and
Accountability 97
3.14 Applicable Laws, Regulations, Standards, and
Principles 98
General-Management Best Practices 105
4.1 Overview 105
4.2 Roles and Responsibilities of General Managers
and Senior Managers 105
4.3 Strategic Management 107
4.4 Keys to Managing People 111
4.5 Organizational Culture 112
4.6 Business Change Management 118
4.7 Business Contract Management 122
4.8 Applicable Laws, Regulations, Standards, and
Principles 125
Manufacturing- and Service-Management Best
Practices 127
5.1 Overview 127
5.2 Roles and Responsibilities of the Chief Operations
Officer 127
5.3 World-Class Manufacturing Management 129
5.4 Product Design and Development 132
5.5 Inventory and Logistics Management 139
5.6 Supply Chain Management 143
5.7 World-Class Service Management 147
5.8 Service Design and Development 150
5.9 Services Acquisition Management 151
5.10 Applicable Laws, Regulations, Standards, and
Principles 156
Contents vii
Chapter 6 Marketing- and Sales-Management Best
Practices
6.1 Overview
6.2 Roles and Responsibilities of the Chief Marketing
Officer
6.3 World-Class Marketing and Sales Management
6.4 Product Marketing Best Practices
6.5 Service-Marketing Best Practices
6.6 Sales-Management Best Practices
6.7 Applicable Laws, Regulations, Standards, and
Principles
Chapter 7 Quality-Management Best Practices
7.1 Overview
7.2 What is Total Quality Management?
7.3 Benefits of TQM Practices
7.4 TQM Efforts to Improve Corporate Performance
7.5 Important Features of TQM
7.6 Human Resources Management s Role In Quality
7.7 Product-Quality Best Practices
7.8 Service-Quality Best Practices
7.9 Quality-Improvement, Problem-Solving, and
Decision-Making Tools
7.10 Applicable Laws, Regulations, Standards, and
Principles
Chapter 8 Process-Management Best Practices
8.1 Overview
8.2 Business Processes
8.3 Business Process Reengineering
8.4 Business Process Improvement
8.5 Business-Process Management Tools
8.6 Applicable Standards and Principles
Chapter 9 Human-Resources Management Best
9.1 Overview
9.2 Roles and Responsibilities of the Chief People
Officer
9.3 World-Class Human Resources Management
165
165
165
167
175
178
180
182
187
187
187
190
191
191
192
192
194
195
201
207
207
207
208
218
221
224
229
229
229
231
viii Contents
Chapter 10
Chapter 11
9.4 Conducting A Self-Assessment of Human Capital
Program 234
9.5 Major Principles and Best Practices of Human
Capital 239
9.6 Applicable Laws, Regulations, Standards, and
Principles 243
Accounting, Treasury, and Finance-Management
Best Practices 251
10.1 Overview
10.2 Roles and Responsibilities of Controller, Treasurer,
and Chief Financial Officer
10.3 World-Class Finance Management
10.4 Capital Budget
10.5 Outsourcing Finance Operations
10.6 Standards for Internal Control
10.7 Applicable Laws, Regulations, Standards, and
Principles
Information-Technology Management Best
Practices
11.1 Overview
11.2 Roles and Responsibilities of Chief Information
Officer
11.3 World-Class Information Technology Management
11.4 Information Technology Governance
11.5 Information Technology Change Management
11.6 Information Technology Utility Service and Value
11.7 Information Technology Performance Management
11.8 Information Technology Contract Management
11.9 Information Technology Investment Management
11.10 System Development and Acquisition Methodology
11.11 Information Security Management
11.12 Computer Security Incidents
11.13 Interconnecting Systems
11.14 Computer Operations Management
11.15 Information-Technology Contingency Planning
11.16 Applicable Laws, Regulations, Standards, and
Principles
251
251
255
267
271
276
283
293
293
293
295
303
305
306
309
312
315
318
321
326
336
363
371
375
Contents ix
Chapter 12 International-Business Management Best
Practices 385
12.1 Overview 385
12.2 Roles and Responsibilities of Chief Globalization
Officer 385
12.3 International Trade Management 387
12.4 Intellectual Property Management 391
12.5 International Licensing and Franchising Management 396
12.6 International Risk Management 399
12.7 Managing Offshore Business Activities 400
12.8 Applicable Laws, Regulations, Standards, and
Principles 404
Chapter 13 Project-Management Best Practices 409
13.1 Overview 409
13.2 Project Integration Management 409
13.3 Project Scope Management 410
13.4 Project Time Management 411
13.5 Project Cost Management 411
13.6 Project Quality Management 412
13.7 Project Human-Resources Management 412
13.8 Project Communications Management 413
13.9 Project Risk Management 413
13.10 Project Procurement Management 414
13.11 Applicable Laws, Regulations, Standards, and
Principles 414
ln lex 419
|
adam_txt |
CONTENTS
Preface
XI
Chapter 1 Introduction 1
1.1 Best Practices 1
1.2 Benchmarking 4
1.3 Performance Indicators and Measures 7
1.4 Best-Practices Management Capability Maturity
Model 14
Chapter 2 Corporate-Governance Best Practices 19
2.1 Overview 19
2.2 Roles and Responsibilities of the Board of Directors 26
2.3 Roles and ResDonsibilities of the Chief Executive
Chapter 3
Officer and Other Senior Executives 32
2.4 Roles and Responsibilities of the Chief Governance
Officer 34
2.5 Roles and Responsibilities of External and Internal
Auditors 35
2.6 Roles and Responsibilities of the Audit Committee
and Other Committees 37
2.7 Roles and Responsibilities of the Chief Legal Officer 40
2.8 Roles and Responsibilities of Gatekeepers 40
2.9 Corporate Control Framework 43
2.10 Fraud and Fraudulent Financial Reporting 49
2.11 Corporate Risk Management 57
2.12 Applicable Laws, Regulations, Standards, and
Principles 73
Corporate-Ethics Best Practices 81
3.1 Overview 81
3.2 Roles and Responsibilities of the Chief Ethics Officer 82
3.3 Ethical and Legal Principles 83
3.4 Implementing an Ethics Strategy and Training Program 85
3.5 Handling Shareholders, Investors, and Creditors 87
3.6 Handling Stock Markets and Investment Analysts 89
vi Contents
Chapter 4
Chapter 5
3.7 Handling Employees and Labor Unions 90
3.8 Handling Regulators and Government Authorities 92
3.9 Handling Suppliers, Vendors, Contractors, and
Customers 93
3.10 Handling Purchasing Agents, Buyers, or
Commodity/Service Experts, and Marketing and
Salespeople 95
3.11 Handling Related Parties and Third Parties 96
3.12 Handling Business Mergers and Acquisitions 97
3.13 Addressing Corporate Social Responsibility and
Accountability 97
3.14 Applicable Laws, Regulations, Standards, and
Principles 98
General-Management Best Practices 105
4.1 Overview 105
4.2 Roles and Responsibilities of General Managers
and Senior Managers 105
4.3 Strategic Management 107
4.4 Keys to Managing People 111
4.5 Organizational Culture 112
4.6 Business Change Management 118
4.7 Business Contract Management 122
4.8 Applicable Laws, Regulations, Standards, and
Principles 125
Manufacturing- and Service-Management Best
Practices 127
5.1 Overview 127
5.2 Roles and Responsibilities of the Chief Operations
Officer 127
5.3 World-Class Manufacturing Management 129
5.4 Product Design and Development 132
5.5 Inventory and Logistics Management 139
5.6 Supply Chain Management 143
5.7 World-Class Service Management 147
5.8 Service Design and Development 150
5.9 Services Acquisition Management 151
5.10 Applicable Laws, Regulations, Standards, and
Principles 156
Contents vii
Chapter 6 Marketing- and Sales-Management Best
Practices
6.1 Overview
6.2 Roles and Responsibilities of the Chief Marketing
Officer
6.3 World-Class Marketing and Sales Management
6.4 Product Marketing Best Practices
6.5 Service-Marketing Best Practices
6.6 Sales-Management Best Practices
6.7 Applicable Laws, Regulations, Standards, and
Principles
Chapter 7 Quality-Management Best Practices
7.1 Overview
7.2 What is Total Quality Management?
7.3 Benefits of TQM Practices
7.4 TQM Efforts to Improve Corporate Performance
7.5 Important Features of TQM
7.6 Human Resources Management's Role In Quality
7.7 Product-Quality Best Practices
7.8 Service-Quality Best Practices
7.9 Quality-Improvement, Problem-Solving, and
Decision-Making Tools
7.10 Applicable Laws, Regulations, Standards, and
Principles
Chapter 8 Process-Management Best Practices
8.1 Overview
8.2 Business Processes
8.3 Business Process Reengineering
8.4 Business Process Improvement
8.5 Business-Process Management Tools
8.6 Applicable Standards and Principles
Chapter 9 Human-Resources Management Best
9.1 Overview
9.2 Roles and Responsibilities of the Chief People
Officer
9.3 World-Class Human Resources Management
165
165
165
167
175
178
180
182
187
187
187
190
191
191
192
192
194
195
201
207
207
207
208
218
221
224
229
229
229
231
viii Contents
Chapter 10
Chapter 11
9.4 Conducting A Self-Assessment of Human Capital
Program 234
9.5 Major Principles and Best Practices of Human
Capital 239
9.6 Applicable Laws, Regulations, Standards, and
Principles 243
Accounting, Treasury, and Finance-Management
Best Practices 251
10.1 Overview
10.2 Roles and Responsibilities of Controller, Treasurer,
and Chief Financial Officer
10.3 World-Class Finance Management
10.4 Capital Budget
10.5 Outsourcing Finance Operations
10.6 Standards for Internal Control
10.7 Applicable Laws, Regulations, Standards, and
Principles
Information-Technology Management Best
Practices
11.1 Overview
11.2 Roles and Responsibilities of Chief Information
Officer
11.3 World-Class Information Technology Management
11.4 Information Technology Governance
11.5 Information Technology Change Management
11.6 Information Technology Utility Service and Value
11.7 Information Technology Performance Management
11.8 Information Technology Contract Management
11.9 Information Technology Investment Management
11.10 System Development and Acquisition Methodology
11.11 Information Security Management
11.12 Computer Security Incidents
11.13 Interconnecting Systems
11.14 Computer Operations Management
11.15 Information-Technology Contingency Planning
11.16 Applicable Laws, Regulations, Standards, and
Principles
251
251
255
267
271
276
283
293
293
293
295
303
305
306
309
312
315
318
321
326
336
363
371
375
Contents ix
Chapter 12 International-Business Management Best
Practices 385
12.1 Overview 385
12.2 Roles and Responsibilities of Chief Globalization
Officer 385
12.3 International Trade Management 387
12.4 Intellectual Property Management 391
12.5 International Licensing and Franchising Management 396
12.6 International Risk Management 399
12.7 Managing Offshore Business Activities 400
12.8 Applicable Laws, Regulations, Standards, and
Principles 404
Chapter 13 Project-Management Best Practices 409
13.1 Overview 409
13.2 Project Integration Management 409
13.3 Project Scope Management 410
13.4 Project Time Management 411
13.5 Project Cost Management 411
13.6 Project Quality Management 412
13.7 Project Human-Resources Management 412
13.8 Project Communications Management 413
13.9 Project Risk Management 413
13.10 Project Procurement Management 414
13.11 Applicable Laws, Regulations, Standards, and
Principles 414
ln "lex 419 |
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index_date | 2024-07-02T20:35:38Z |
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language | English |
lccn | 2007033365 |
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physical | XVIII, 430 S. |
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spelling | Vallabhaneni, S. Rao Verfasser aut Corporate management, governance, and ethics best practices S. Rao Vallabhaneni Hoboken, N.J. Wiley 2008 XVIII, 430 S. txt rdacontent n rdamedia nc rdacarrier Industrial management Management Corporate governance Business ethics Unternehmensethik (DE-588)4202404-3 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Corporate Governance (DE-588)4419850-4 gnd rswk-swf Management (DE-588)4037278-9 s Corporate Governance (DE-588)4419850-4 s DE-604 Unternehmensethik (DE-588)4202404-3 s DE-188 http://www.loc.gov/catdir/enhancements/fy0740/2007033365-d.html Publisher description http://www.loc.gov/catdir/enhancements/fy0740/2007033365-t.html Table of contents only http://www.loc.gov/catdir/enhancements/fy0808/2007033365-b.html Contributor biographical information HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016455233&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
spellingShingle | Vallabhaneni, S. Rao Corporate management, governance, and ethics best practices Industrial management Management Corporate governance Business ethics Unternehmensethik (DE-588)4202404-3 gnd Management (DE-588)4037278-9 gnd Corporate Governance (DE-588)4419850-4 gnd |
subject_GND | (DE-588)4202404-3 (DE-588)4037278-9 (DE-588)4419850-4 |
title | Corporate management, governance, and ethics best practices |
title_auth | Corporate management, governance, and ethics best practices |
title_exact_search | Corporate management, governance, and ethics best practices |
title_exact_search_txtP | Corporate management, governance, and ethics best practices |
title_full | Corporate management, governance, and ethics best practices S. Rao Vallabhaneni |
title_fullStr | Corporate management, governance, and ethics best practices S. Rao Vallabhaneni |
title_full_unstemmed | Corporate management, governance, and ethics best practices S. Rao Vallabhaneni |
title_short | Corporate management, governance, and ethics best practices |
title_sort | corporate management governance and ethics best practices |
topic | Industrial management Management Corporate governance Business ethics Unternehmensethik (DE-588)4202404-3 gnd Management (DE-588)4037278-9 gnd Corporate Governance (DE-588)4419850-4 gnd |
topic_facet | Industrial management Management Corporate governance Business ethics Unternehmensethik Corporate Governance |
url | http://www.loc.gov/catdir/enhancements/fy0740/2007033365-d.html http://www.loc.gov/catdir/enhancements/fy0740/2007033365-t.html http://www.loc.gov/catdir/enhancements/fy0808/2007033365-b.html http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016455233&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
work_keys_str_mv | AT vallabhanenisrao corporatemanagementgovernanceandethicsbestpractices |