The business of resort management:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Amsterdam [u.a.]
Elsevier
2008
|
| Ausgabe: | 1. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | X, 346 S. Ill., graph. Darst. |
| ISBN: | 9780750666619 |
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Datensatz im Suchindex
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| adam_text | Contents
List of tables xi
List of figures xiii
Part A History and features of resorts
1 Constants and changes in resort development 3
Introduction 3
Academic interest 5
Resort management analysis 7
Resort management framework 13
Resort management analysis: seniors market 15
Summary and book structure 17
Case studies 19
Spa, Belgium 19
Waikiki, Hawaii, USA 22
Questions 27
References 28
2 Management definitions and theory applicable to resorts 30
Introduction 30
Management objectives 31
Applicable theories and frameworks 36
Operational frameworks 42
Summary 50
Case studies 51
Environmental scanning and Butlins Holiday Resorts, UK 51
Tourism area life cycle and the Gold Coast, Australia 54
Questions 58
References 59
Part B External challenges for resort management
3 Changing market and competitive conditions 65
Introduction 65
Contents
Global demand trends 66
Benefit segmentation 70
Supply considerations 72
Competition 74
Summary 79
Case studies 79
Butlins Changing Markets 79
The Cruise Ship Market 83
Questions 88
References 88
4 The seasons 90
Introduction 90
Seasons and sport 92
Resort seasonality 94
Resorts and human seasons 98
Summary 103
Case studies 103
Sport Tourism - Hyatt Regency, Coolum, Australia 103
Weather Seasonality - Wickaninnish Inn, Canada 106
Health Tourism - Roompot Vakanties, Netherlands 109
Questions 110
References 111
5 Governance 113
Introduction 113
Corporate governance 114
Corporate social responsibility 116
Various levels of political governance 118
Multiple levels of governance 124
Dual mandate situations 128
Land ownership and leases 132
Summary 133
Case study 134
Victoria s Alpine Resorts 134
Questions 136
References 137
Part C Internal challenges and strategies for resort management
6 Planning and financial management 141
Introduction 141
Planning process 142
Planning and financial feasibility 154
Contents
Strata-title financing 159
Public-private partnerships 161
Financial implications 164
Summary 168
Case studies 168
Dubai, United Arab Emirates 168
Huis ten Bosch, Japan 170
Grand Hotels Bad Ragaz Health, Spa and Golf Resort,
Switzerland 174
Questions 178
References 179
7 Marketing issues for resorts 181
Introduction 181
Place marketing 182
Cluster theory marketing 185
Changing product emphasis 187
Marketing changing seasons 189
Branding 191
Services marketing and management 195
Summary 197
Case studies 198
Las Vegas, Nevada, USA 198
Whistler, BC, Canada 202
Questions 204
References 204
8 Environment and site management 207
Introduction 207
Sustainability for resorts 209
Applying sustainable development principles 213
Alternative management options 223
Conflicting demands and land uses 227
Product design 229
Summary 235
Case studies 236
Walt Disney World, Florida, USA 236
Kingfisher Bay Resort, Queensland, Australia 240
Questions 242
References 242
9 Community and housing relationships 246
Introduction 246
Tourism as an agent of change 248
Collaboration 251
Contents
Mutual education 254
Local entrepreneurship 257
Housing types 258
Summary 267
Case studies 267
Housing market failure responses 267
Whistler, Canada 269
Questions 271
References 271
10 Human relations practices 274
Introduction 274
Labour shortage 275
Stress 277
Turnover 279
Flexibility 282
Empowerment/enfranchisement 284
Quality service and total quality management 287
Summary 292
Case studies 293
Employee turnover in isolated resorts, Australia 293
The Ritz-Carlton Company, USA 294
Questions 301
References 301
Part D Future directions
11 Risk management 307
Introduction 307
General risk 308
Security 310
Adventure tourism 314
Risk management 317
Crisis management 322
Sustainability crisis management 327
Summary 333
Case studies 335
Indian Ocean Tsunami 335
Hurricane season for Walt Disney World 337
Questions 339
References 340
Index 343
List of tables
1.1 Analytical framework for resort management
with a seniors market example 14
2.1 Indicators of stagnation and their potential relevance
to the Gold Coast 57
3.1 Cruise line and resort brand positioning 85
3.2 Overview of cruising markets 86
4.1 Roompot development strategy units 110
6.1 Business volumes for HTB (1996-2003) 173
6.2 Financial statement for Grand Hotels Bad Ragaz,
Switzerland 2003 and 2004 176
6.3 Activity profile for Grand Hotels Bad Ragaz, Switzerland
2003 and 2004 178
6.4 Wellness centre activity profile at Grand Hotels Bad
Ragaz, Switzerland 2003 and 2004 visits 178
7.1 Development of a positioning plan 193
7.2 Seasonal visitation at Whistler, BC, Canada 203
8.1 Comparison of planning and entrepreneurial approaches 210
8.2 LAC planning process with the four functions of effective
management 219
8.3 Varying levels of water usage between vacation and
home sites 234
10.1 The contingencies of empowerment 286
10.2 Early results of Fairfield Inn s effort to enfranchise
employees 288
10.3 Service characteristics for tourism/resort workers 290
11.1 Rising adventure tourism insurance claims 315
11.2 Strategic management for tourism crises 324
11.3 Development of natural catastrophes and economic losses
(in US$ billion, 2003 values) 329
List of figures
1.1 The early resort destination of Spa, Belgium 20
1.2 Early resort hotels of Waikiki, Hawaii 24
2.1 Environmental scanning structure 43
2.2 A model of sustainable tourism values and principles 48
2.3 Gold Coast resort destination, Queensland, Australia 55
3.1 Butlins Resort, Bognor Regis, England 82
4.1 Seasonality factors for tourism 94
4.2 Management strategic for seasonality 95
4.3 Kusatsu hot springs and summer festival 101
4.4 Hyatt Regency Coolum, Australia 105
4.5 The Wickaninnish Inn, BC, Canada 107
5.1 Heritage tours and markers in Waikiki, Hawaii 126
5.2 Various governance patterns within the world s ski resorts 134
6.1 Resort planning process 144
6.2 Phases of the resort development process 146
6.3 The destination zone concept 153
6.4 Huis ten Bosch theme resort, Japan 172
6.5 Grand Hotels Bad Ragaz, Switzerland 175
6.6 Organizational structure of Grand Hotels Bad Ragaz,
Switzerland 177
7.1 Components of the destination image 183
7.2 Levels of place marketing 184
7.3 Spectacular Las Vegas 201
7.4 Summertime in Whistler, British Columbia. Canada 202
8.1 The carrying capacity web 215
8.2 Growth management planning issues 225
8.3 Value fan for winter sports destinations 226
8.4 Walt Disney World Resort (USA), beyond the theme parks 239
8.5 Kingfisher Bay Resort s (Australia) ecotourism message
and attractions 241
9.1 Ecological model of community tourism planning 250
11.1 Classifications of risk source 309
11.2 The three dimensions of adventure tourism risk 316
|
| adam_txt |
Contents
List of tables xi
List of figures xiii
Part A History and features of resorts
1 Constants and changes in resort development 3
Introduction 3
Academic interest 5
Resort management analysis 7
Resort management framework 13
Resort management analysis: seniors market 15
Summary and book structure 17
Case studies 19
Spa, Belgium 19
Waikiki, Hawaii, USA 22
Questions 27
References 28
2 Management definitions and theory applicable to resorts 30
Introduction 30
Management objectives 31
Applicable theories and frameworks 36
Operational frameworks 42
Summary 50
Case studies 51
Environmental scanning and Butlins Holiday Resorts, UK 51
Tourism area life cycle and the Gold Coast, Australia 54
Questions 58
References 59
Part B External challenges for resort management
3 Changing market and competitive conditions 65
Introduction 65
Contents
Global demand trends 66
Benefit segmentation 70
Supply considerations 72
Competition 74
Summary 79
Case studies 79
Butlins' Changing Markets 79
The Cruise Ship Market 83
Questions 88
References 88
4 The seasons 90
Introduction 90
Seasons and sport 92
Resort seasonality 94
Resorts and human seasons 98
Summary 103
Case studies 103
Sport Tourism - Hyatt Regency, Coolum, Australia 103
Weather Seasonality - Wickaninnish Inn, Canada 106
Health Tourism - Roompot Vakanties, Netherlands 109
Questions 110
References 111
5 Governance 113
Introduction 113
Corporate governance 114
Corporate social responsibility 116
Various levels of political governance 118
Multiple levels of governance 124
Dual mandate situations 128
Land ownership and leases 132
Summary 133
Case study 134
Victoria's Alpine Resorts 134
Questions 136
References 137
Part C Internal challenges and strategies for resort management
6 Planning and financial management 141
Introduction 141
Planning process 142
Planning and financial feasibility 154
Contents
Strata-title financing 159
Public-private partnerships 161
Financial implications 164
Summary 168
Case studies 168
Dubai, United Arab Emirates 168
Huis ten Bosch, Japan 170
Grand Hotels Bad Ragaz Health, Spa and Golf Resort,
Switzerland 174
Questions 178
References 179
7 Marketing issues for resorts 181
Introduction 181
Place marketing 182
Cluster theory marketing 185
Changing product emphasis 187
Marketing changing seasons 189
Branding 191
Services marketing and management 195
Summary 197
Case studies 198
Las Vegas, Nevada, USA 198
Whistler, BC, Canada 202
Questions 204
References 204
8 Environment and site management 207
Introduction 207
Sustainability for resorts 209
Applying sustainable development principles 213
Alternative management options 223
Conflicting demands and land uses 227
Product design 229
Summary 235
Case studies 236
Walt Disney World, Florida, USA 236
Kingfisher Bay Resort, Queensland, Australia 240
Questions 242
References 242
9 Community and housing relationships 246
Introduction 246
Tourism as an agent of change 248
Collaboration 251
Contents
Mutual education 254
Local entrepreneurship 257
Housing types 258
Summary 267
Case studies 267
Housing market failure responses 267
Whistler, Canada 269
Questions 271
References 271
10 Human relations practices 274
Introduction 274
Labour shortage 275
Stress 277
Turnover 279
Flexibility 282
Empowerment/enfranchisement 284
Quality service and total quality management 287
Summary 292
Case studies 293
Employee turnover in isolated resorts, Australia 293
The Ritz-Carlton Company, USA 294
Questions 301
References 301
Part D Future directions
11 Risk management 307
Introduction 307
General risk 308
Security 310
Adventure tourism 314
Risk management 317
Crisis management 322
Sustainability crisis management 327
Summary 333
Case studies 335
Indian Ocean Tsunami 335
Hurricane season for Walt Disney World 337
Questions 339
References 340
Index 343
List of tables
1.1 Analytical framework for resort management
with a seniors market example 14
2.1 Indicators of stagnation and their potential relevance
to the Gold Coast 57
3.1 Cruise line and resort brand positioning 85
3.2 Overview of cruising markets 86
4.1 Roompot development strategy units 110
6.1 Business volumes for HTB (1996-2003) 173
6.2 Financial statement for Grand Hotels Bad Ragaz,
Switzerland 2003 and 2004 176
6.3 Activity profile for Grand Hotels Bad Ragaz, Switzerland
2003 and 2004 178
6.4 Wellness centre activity profile at Grand Hotels Bad
Ragaz, Switzerland 2003 and 2004 visits 178
7.1 Development of a positioning plan 193
7.2 Seasonal visitation at Whistler, BC, Canada 203
8.1 Comparison of planning and entrepreneurial approaches 210
8.2 LAC planning process with the four functions of effective
management 219
8.3 Varying levels of water usage between vacation and
home sites 234
10.1 The contingencies of empowerment 286
10.2 Early results of Fairfield Inn's effort to enfranchise
employees 288
10.3 Service characteristics for tourism/resort workers 290
11.1 Rising adventure tourism insurance claims 315
11.2 Strategic management for tourism crises 324
11.3 Development of natural catastrophes and economic losses
(in US$ billion, 2003 values) 329
List of figures
1.1 The early resort destination of Spa, Belgium 20
1.2 Early resort hotels of Waikiki, Hawaii 24
2.1 Environmental scanning structure 43
2.2 A model of sustainable tourism values and principles 48
2.3 Gold Coast resort destination, Queensland, Australia 55
3.1 Butlins Resort, Bognor Regis, England 82
4.1 Seasonality factors for tourism 94
4.2 Management strategic for seasonality 95
4.3 Kusatsu hot springs and summer festival 101
4.4 Hyatt Regency Coolum, Australia 105
4.5 The Wickaninnish Inn, BC, Canada 107
5.1 Heritage tours and markers in Waikiki, Hawaii 126
5.2 Various governance patterns within the world's ski resorts 134
6.1 Resort planning process 144
6.2 Phases of the resort development process 146
6.3 The destination zone concept 153
6.4 Huis ten Bosch theme resort, Japan 172
6.5 Grand Hotels Bad Ragaz, Switzerland 175
6.6 Organizational structure of Grand Hotels Bad Ragaz,
Switzerland 177
7.1 Components of the destination image 183
7.2 Levels of place marketing 184
7.3 Spectacular Las Vegas 201
7.4 Summertime in Whistler, British Columbia. Canada 202
8.1 The carrying capacity web 215
8.2 Growth management planning issues 225
8.3 Value fan for winter sports destinations 226
8.4 Walt Disney World Resort (USA), beyond the theme parks 239
8.5 Kingfisher Bay Resort's (Australia) ecotourism message
and attractions 241
9.1 Ecological model of community tourism planning 250
11.1 Classifications of risk source 309
11.2 The three dimensions of adventure tourism risk 316 |
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| index_date | 2024-07-02T20:31:00Z |
| indexdate | 2024-07-09T21:14:20Z |
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| isbn | 9780750666619 |
| language | English |
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| subject_GND | (DE-588)4037278-9 (DE-588)4072636-8 (DE-588)4025922-5 (DE-588)4130979-0 |
| title | The business of resort management |
| title_auth | The business of resort management |
| title_exact_search | The business of resort management |
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