Organizational cognition and learning: building systems for the learning organization
"This book presents a theory of learning based on a model of organizational memory, explaining organizational processes and dynamics through which organizational memory is built and updated. It provides a methodology and tools to elicit and map organizational memory contents, examples of applic...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Hershey, Pa.
Information Science Publ.
2008
|
| Schlagworte: | |
| Online-Zugang: | Table of contents only Inhaltsverzeichnis |
| Zusammenfassung: | "This book presents a theory of learning based on a model of organizational memory, explaining organizational processes and dynamics through which organizational memory is built and updated. It provides a methodology and tools to elicit and map organizational memory contents, examples of applications, implications for practice, and a research agenda for the development of systems for learning organizations"--Provided by publisher. |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XXXV, 324 S. Ill. |
| ISBN: | 9781599043135 |
Internformat
MARC
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| 100 | 1 | |a Iandoli, Luca |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Organizational cognition and learning |b building systems for the learning organization |c Luca Iandoli, Giuseppe Zollo |
| 264 | 1 | |a Hershey, Pa. |b Information Science Publ. |c 2008 | |
| 300 | |a XXXV, 324 S. |b Ill. | ||
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| 500 | |a Includes bibliographical references and index | ||
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| 650 | 7 | |a Bedrijfscultuur |2 gtt | |
| 650 | 7 | |a Cognitie |2 gtt | |
| 650 | 7 | |a Organisatieontwikkeling |2 gtt | |
| 650 | 4 | |a Organizational learning | |
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Datensatz im Suchindex
| _version_ | 1804137561273139200 |
|---|---|
| adam_text | Organizational
Cognition and Learning:
Building Systems for the
Learning Organization
Table of Contents
Foreword
..........................................................................................................ix
Preface
............................................................................................................xiv
Section I:
Organizational Learning
Chapter I
Managing Knowledge in the Cognitive Organization
..................................1
The
Digitai
Revolution and the Cognitive Machine
.................................2
The Digital Revolution and the Cognitive Organization
.........................5
The Emergence of Knowledge Management
............................................7
Filling the Gap Between Knowledge and Learning
...............................14
Conclusion: Knowledge Management in an Organizational
Learning Perspective
........................................................................17
Chapter II
Complexity as a Resource
..............................................................................23
The Experience of Complexity
...............................................................24
Experiencing Complexity: The Paradoxes
.............................................28
Coping with Paradoxes Through Learning ami Language
....................31
Learning as the Explanation of Complexity
...........................................33
Conclusion
.............................................................................................35
Chapter
III
Organizational Action: Persistence and Change
.........................................42
Organizational Action
............................................................................43
The Persistence of Organizational Action
..............................................46
Organizational Change
..........................................................................48
Organizational
Macrocycles:
Persistence and Change
.........................50
Conclusion
.............................................................................................52
Chapter IV
Collective Memory
.........................................................................................56
Organizational Memory: Artifacts and Culture
.....................................57
The Vestiges of Memory: Organizational Artifacts
................................60
Memory and Action
................................................................................63
Organizational Memory as a System ofWeakLinL·:
The Role of Ambiguity
.......................................................................66
Conclusion
.............................................................................................67
Chapter V
The Paradox of Learning
..............................................................................70
Organizational Artifacts
.........................................................................71
Artifacts and Action
................................................................................73
The Abuse of Memory: Closed Artifacts
................................................76
Open Artifacts and Grey Knowledge
......................................................77
Conclusion
.............................................................................................79
Section II:
The Emergence of Organizational Learning
Chapter VI
The Construction of Shared World
..............................................................83
Memory and Organizational Identity
.....................................................84
The Stabilization of Meaning Through the
Social Construction of Reality
...........................................................85
Routines and Types: Living in a Taken-for-Granted World
...................87
Conclusion
.............................................................................................89
Chapter
VII
Constructing Explanations
............................................................................93
The Role of Discourse in the Construction of Shared Meaning.
............94
The Construction of Organizational Memory
Through Explanatory Discourse
........................................................96
Conclusion: Explanatory Discourse and the
Emergence of Organizing.
..................................................................99
Chapter
VIII
Constructing Grey Knowledge
...................................................................104
Maps, Finds, Oracles
...........................................................................105
Grey Knowledge
...................................................................................107
Characteristics of Grey Knowledge
.....................................................109
The Collective Logic of Grey Knowledge
.............................................///
The Ambiguity of Explanations
.............................................................113
Meaning and Consensus: Organizational Rhetoric
..............................114
Conclusion: Explanation and Organizational Learning
......................116
Chapter IX
The Emergence of Organizational Learning
.............................................120
The Starting Point: Explanatory Discourse
.........................................121
The
МЕР
Model
...................................................................................123
The
МЕР
Model in Action: A Case Study
............................................125
Conclusion
........................................................................................... 131
Section HI:
Methods and Tools for the Learning Organization
Chapter X
Eliciting Organizational Discourse
.............................................................136
Investigating Organizational Memory Through Explanatory
Discourse
........................................................................................137
A Methodological Proposal for the Analysis of Discourse
..................138
Eliciting Explanatory Discourse
..........................................................140
Eliciting Explanatory Discourse Through Interviews:
A Practical Example
........................................................................142
Conclusion
...........................................................................................146
Chapter XI
Mapping Discourses
.....................................................................................148
Analyzing and Modeling Explanatory Discourse
................................149
Mapping Explanatory Discourse
........................................................./5/
Conclusion: Toward Modeling Discourses
..........................................156
Chapter
XII
Modeling Discourses
....................................................................................159
Systems for Learning Organizations: Rhetoric Machines
...................160
From Discourses to Rhetoric Machines
...............................................162
Codifying the Uncertainty and the Ambiguity of
Verbal Language Through Fuzzy Logic
........................................... 164
Components of a Verbal Model
............................................................167
Fuzzy Reasoning
..................................................................................169
Fuzzy Multiattribute Techniques
..........................................................170
An Example of a Linguistic Connective: The Fuzzy Quantifier
...........172
From Theory to Practice
......................................................................173
Chapter
XIII
Modeling Verbal Judgements
......................................................................178
The Fuzziness of Verbal Judgments
.....................................................779
A Model for the Representation of VerbalJudgment:
Logical and Linguistic Truth
............................................................181
Properties of the Dual Truth Model
.....................................................185
The Representation of Judgment Through Fuzzy Scales
......................187
How to Aggregate Verbal Judgments
...................................................189
Conclusion
...........................................................................................192
Chapter
XIV
Modeling Rules
.............................................................................................195
Examples of Verbal Models
..................................................................196
A Verbal Model of Organizational Analysis
.........................................196
The Representation of Discourses Through a Fuzzy Causal Map
.......199
Conclusion
...........................................................................................203
Chapter XV
The Management of Grey Knowledge Through Causal Maps:
A Field Example
...........................................................................................205
Knowledge Management in Software Development
Through Causal Maps
.....................................................................206
Critical Issues in Formal Methodology Adoption
f
or
Software Development
.....................................................................207
Eliciting and Mapping Theories of Action in the
Life Cycle Selection Through Causal Maps
.....................................210
Conclusion
...........................................................................................219
Section IV:
Implications and Perspectives
Chapter
XVI
Organizational Observers as Agents of Change
........................................226
Three Problems
....................................................................................227
The Problem of Distancing: The Organizational Analyst as an
Agent of Change
..............................................................................227
The Problem of Involvement: The Collective Inquiry
und
Organizational Investigators
...........................................................229
The Problem of Reliability: The Shared Interpretation of
Organizational Reality
....................................................................230
Conclusion
...........................................................................................233
Chapter
XVII
Managing in the Learning Organization
...................................................235
Three Steps to Build a Learning Organizations
...................................236
Suggestions for the Implementation of the Organizational Learning
Cycle
................................................................................................239
Organizational Learning as a Process of Discovery
...........................241
Critical Issues in the Management of Cognitive Work
.........................244
Managing Cognitive Work within an Open Organization Paradigm...
245
Chapter
XVIII
Perspectives for Organizational Inquiry
....................................................251
Organizational Decision as Units of Analysis
.....................................252
The Inadequacy of Traditional Methods for Studying Organizational
Learning
..........................................................................................253
Methodologies for Mapping
.................................................................254
Methodologies for Information Processing.
.........................................256
Conclusion: Toward a Social-Computational Approach to the
Study of Organizations
....................................................................262
Appendix A
The Construction of Verbal Models:
Modeling Customer Satisfaction
.................................................................267
Critical Issues in Voice of Customer Analysis
......................................268
The Representation of Customer Evaluation Process
..........................269
The Aggregation of the Individual Preferences
....................................277
The field Results
...................................................................................284
Conclusion
...........................................................................................289
Appendix
В
Organizational Learning and Social Computation
...................................294
Organizational Learning and Collective Cognition
.............................295
The Results of the Virtual Experiment
..................................................307
Conclusion
...........................................................................................312
About the Authors
........................................................................................318
Index
..............................................................................................................320
|
| adam_txt |
Organizational
Cognition and Learning:
Building Systems for the
Learning Organization
Table of Contents
Foreword
.ix
Preface
.xiv
Section I:
Organizational Learning
Chapter I
Managing Knowledge in the Cognitive Organization
.1
The
Digitai
Revolution and the Cognitive Machine
.2
The Digital Revolution and the Cognitive Organization
.5
The Emergence of Knowledge Management
.7
Filling the Gap Between Knowledge and Learning
.14
Conclusion: Knowledge Management in an Organizational
Learning Perspective
.17
Chapter II
Complexity as a Resource
.23
The Experience of Complexity
.24
Experiencing Complexity: The Paradoxes
.28
Coping with Paradoxes Through Learning ami Language
.31
Learning as the Explanation of Complexity
.33
Conclusion
.35
Chapter
III
Organizational Action: Persistence and Change
.42
Organizational Action
.43
The Persistence of Organizational Action
.46
Organizational Change
.48
Organizational
Macrocycles:
Persistence and Change
.50
Conclusion
.52
Chapter IV
Collective Memory
.56
Organizational Memory: Artifacts and Culture
.57
The Vestiges of Memory: Organizational Artifacts
.60
Memory and Action
.63
Organizational Memory as a System ofWeakLinL·:
The Role of Ambiguity
.66
Conclusion
.67
Chapter V
The Paradox of Learning
.70
Organizational Artifacts
.71
Artifacts and Action
.73
The Abuse of Memory: Closed Artifacts
.76
Open Artifacts and Grey Knowledge
.77
Conclusion
.79
Section II:
The Emergence of Organizational Learning
Chapter VI
The Construction of Shared World
.83
Memory and Organizational Identity
.84
The Stabilization of Meaning Through the
Social Construction of Reality
.85
Routines and Types: Living in a Taken-for-Granted World
.87
Conclusion
.89
Chapter
VII
Constructing Explanations
.93
The Role of Discourse in the Construction of Shared Meaning.
.94
The Construction of Organizational Memory
Through Explanatory Discourse
.96
Conclusion: Explanatory Discourse and the
Emergence of Organizing.
.99
Chapter
VIII
Constructing Grey Knowledge
.104
Maps, Finds, Oracles
.105
Grey Knowledge
.107
Characteristics of Grey Knowledge
.109
The Collective Logic of Grey Knowledge
.///
The Ambiguity of Explanations
.113
Meaning and Consensus: Organizational Rhetoric
.114
Conclusion: Explanation and Organizational Learning
.116
Chapter IX
The Emergence of Organizational Learning
.120
The Starting Point: Explanatory Discourse
.121
The
МЕР
Model
.123
The
МЕР
Model in Action: A Case Study
.125
Conclusion
. 131
Section HI:
Methods and Tools for the Learning Organization
Chapter X
Eliciting Organizational Discourse
.136
Investigating Organizational Memory Through Explanatory
Discourse
.137
A Methodological Proposal for the Analysis of Discourse
.138
Eliciting Explanatory Discourse
.140
Eliciting Explanatory Discourse Through Interviews:
A Practical Example
.142
Conclusion
.146
Chapter XI
Mapping Discourses
.148
Analyzing and Modeling Explanatory Discourse
.149
Mapping Explanatory Discourse
./5/
Conclusion: Toward Modeling Discourses
.156
Chapter
XII
Modeling Discourses
.159
Systems for Learning Organizations: Rhetoric Machines
.160
From Discourses to Rhetoric Machines
.162
Codifying the Uncertainty and the Ambiguity of
Verbal Language Through Fuzzy Logic
. 164
Components of a Verbal Model
.167
Fuzzy Reasoning
.169
Fuzzy Multiattribute Techniques
.170
An Example of a Linguistic Connective: The Fuzzy Quantifier
.172
From Theory to Practice
.173
Chapter
XIII
Modeling Verbal Judgements
.178
The Fuzziness of Verbal Judgments
.779
A Model for the Representation of VerbalJudgment:
Logical and Linguistic Truth
.181
Properties of the Dual Truth Model
.185
The Representation of Judgment Through Fuzzy Scales
.187
How to Aggregate Verbal Judgments
.189
Conclusion
.192
Chapter
XIV
Modeling Rules
.195
Examples of Verbal Models
.196
A Verbal Model of Organizational Analysis
.196
The Representation of Discourses Through a Fuzzy Causal Map
.199
Conclusion
.203
Chapter XV
The Management of Grey Knowledge Through Causal Maps:
A Field Example
.205
Knowledge Management in Software Development
Through Causal Maps
.206
Critical Issues in Formal Methodology Adoption
f
or
Software Development
.207
Eliciting and Mapping Theories of Action in the
Life Cycle Selection Through Causal Maps
.210
Conclusion
.219
Section IV:
Implications and Perspectives
Chapter
XVI
Organizational Observers as Agents of Change
.226
Three Problems
.227
The Problem of Distancing: The Organizational Analyst as an
Agent of Change
.227
The Problem of Involvement: The Collective Inquiry
und
Organizational Investigators
.229
The Problem of Reliability: The Shared Interpretation of
Organizational Reality
.230
Conclusion
.233
Chapter
XVII
Managing in the Learning Organization
.235
Three Steps to Build a Learning Organizations
.236
Suggestions for the Implementation of the Organizational Learning
Cycle
.239
Organizational Learning as a Process of Discovery
.241
Critical Issues in the Management of Cognitive Work
.244
Managing Cognitive Work within an Open Organization Paradigm.
245
Chapter
XVIII
Perspectives for Organizational Inquiry
.251
Organizational Decision as Units of Analysis
.252
The Inadequacy of Traditional Methods for Studying Organizational
Learning
.253
Methodologies for Mapping
.254
Methodologies for Information Processing.
.256
Conclusion: Toward a Social-Computational Approach to the
Study of Organizations
.262
Appendix A
The Construction of Verbal Models:
Modeling Customer Satisfaction
.267
Critical Issues in Voice of Customer Analysis
.268
The Representation of Customer Evaluation Process
.269
The Aggregation of the Individual Preferences
.277
The field Results
.284
Conclusion
.289
Appendix
В
Organizational Learning and Social Computation
.294
Organizational Learning and Collective Cognition
.295
The Results of the Virtual Experiment
.307
Conclusion
.312
About the Authors
.318
Index
.320 |
| any_adam_object | 1 |
| any_adam_object_boolean | 1 |
| author | Iandoli, Luca |
| author_facet | Iandoli, Luca |
| author_role | aut |
| author_sort | Iandoli, Luca |
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| building | Verbundindex |
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| callnumber-label | HD58 |
| callnumber-raw | HD58.82 |
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| callnumber-sort | HD 258.82 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| ctrlnum | (OCoLC)76871464 (DE-599)BVBBV023255719 |
| dewey-full | 658.3/124 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.3/124 |
| dewey-search | 658.3/124 |
| dewey-sort | 3658.3 3124 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV023255719 |
| illustrated | Illustrated |
| index_date | 2024-07-02T20:29:43Z |
| indexdate | 2024-07-09T21:14:15Z |
| institution | BVB |
| isbn | 9781599043135 |
| language | English |
| lccn | 2006039750 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-016441003 |
| oclc_num | 76871464 |
| open_access_boolean | |
| owner | DE-355 DE-BY-UBR |
| owner_facet | DE-355 DE-BY-UBR |
| physical | XXXV, 324 S. Ill. |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | Information Science Publ. |
| record_format | marc |
| spelling | Iandoli, Luca Verfasser aut Organizational cognition and learning building systems for the learning organization Luca Iandoli, Giuseppe Zollo Hershey, Pa. Information Science Publ. 2008 XXXV, 324 S. Ill. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index "This book presents a theory of learning based on a model of organizational memory, explaining organizational processes and dynamics through which organizational memory is built and updated. It provides a methodology and tools to elicit and map organizational memory contents, examples of applications, implications for practice, and a research agenda for the development of systems for learning organizations"--Provided by publisher. Bedrijfscultuur gtt Cognitie gtt Organisatieontwikkeling gtt Organizational learning Corporate culture Kognition (DE-588)4031630-0 gnd rswk-swf Organisationsentwicklung (DE-588)4126887-8 gnd rswk-swf Organisatorisches Lernen (DE-588)4198012-8 gnd rswk-swf Lerntechnik (DE-588)4074168-0 gnd rswk-swf Organisationsentwicklung (DE-588)4126887-8 s Lerntechnik (DE-588)4074168-0 s Kognition (DE-588)4031630-0 s Organisatorisches Lernen (DE-588)4198012-8 s DE-604 Zollo, Giuseppe Sonstige oth Erscheint auch als Online-Ausgabe 978-1-59904-315-9 http://www.loc.gov/catdir/toc/ecip075/2006039750.html Table of contents only Digitalisierung UB Regensburg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016441003&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Iandoli, Luca Organizational cognition and learning building systems for the learning organization Bedrijfscultuur gtt Cognitie gtt Organisatieontwikkeling gtt Organizational learning Corporate culture Kognition (DE-588)4031630-0 gnd Organisationsentwicklung (DE-588)4126887-8 gnd Organisatorisches Lernen (DE-588)4198012-8 gnd Lerntechnik (DE-588)4074168-0 gnd |
| subject_GND | (DE-588)4031630-0 (DE-588)4126887-8 (DE-588)4198012-8 (DE-588)4074168-0 |
| title | Organizational cognition and learning building systems for the learning organization |
| title_auth | Organizational cognition and learning building systems for the learning organization |
| title_exact_search | Organizational cognition and learning building systems for the learning organization |
| title_exact_search_txtP | Organizational cognition and learning building systems for the learning organization |
| title_full | Organizational cognition and learning building systems for the learning organization Luca Iandoli, Giuseppe Zollo |
| title_fullStr | Organizational cognition and learning building systems for the learning organization Luca Iandoli, Giuseppe Zollo |
| title_full_unstemmed | Organizational cognition and learning building systems for the learning organization Luca Iandoli, Giuseppe Zollo |
| title_short | Organizational cognition and learning |
| title_sort | organizational cognition and learning building systems for the learning organization |
| title_sub | building systems for the learning organization |
| topic | Bedrijfscultuur gtt Cognitie gtt Organisatieontwikkeling gtt Organizational learning Corporate culture Kognition (DE-588)4031630-0 gnd Organisationsentwicklung (DE-588)4126887-8 gnd Organisatorisches Lernen (DE-588)4198012-8 gnd Lerntechnik (DE-588)4074168-0 gnd |
| topic_facet | Bedrijfscultuur Cognitie Organisatieontwikkeling Organizational learning Corporate culture Kognition Organisationsentwicklung Organisatorisches Lernen Lerntechnik |
| url | http://www.loc.gov/catdir/toc/ecip075/2006039750.html http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016441003&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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