Holdings: Crash course in reference

Crash course in reference:

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Bibliographic Details
Main Author:	Ford, Charlotte (Author)
Format:	Book
Language:	English
Published:	Westport, Conn. [u.a.] Libraries Unlimited 2008
Edition:	1. publ.
Series:	Crash course
Subjects:	Reference services (Libraries) / Handbooks, manuals, etc Reference services (Libraries) > Handbooks, manuals, etc Bibliothek Auskunftsdienst
Online Access:	Inhaltsverzeichnis
Item Description:	Includes bibliographical references and index What is reference service? -- Communicating with your patrons -- Building and maintaining a reference collection -- Searching print and electronic sources -- Finding books : library catalogs and bibliographies -- Finding articles : indexes and databases -- Finding background information and definitions : encyclopedias and dictionaries -- Finding facts fast : ready reference -- Using the Web to reach your patrons and help them find information -- Reference ethics and reference policies -- Networking with other libraries and librarians -- For more information
Physical Description:	XI, 143 S. Ill.
ISBN:	9781591584636 1591584639

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Record in the Search Index

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adam_text	CONTENTS Preface .........................................................................ix Acknowledgments ................................................................xi Chapter 1— What Is Reference Service? ...............................................1 What Is a Reference Question? ..............................................................2 What Does It Mean to Provide Reference Service? ...............................................3 Communication ........................................................................4 Searching .............................................................................5 Evaluation ............................................................................5 Troubleshooting Technology ..............................................................6 What Does It Mean to Provide Excellent Reference Service? .......................................6 In Sum .................................................................................7 Review .................................................................................7 Chapter 2— Communicating with Your Patrons .........................................9 The Information Needs of Patrons ...........................................................10 The Reference Interview ..................................................................10 Open the Interview ....................................................................11 Negotiate the Question .................................................................11 Search for Information .................................................................14 Communicate the Information to the User ..................................................15 Close the Interview ....................................................................16 RUSA Guidelines for Behavioral Performance .................................................17 What if You Can t Answer? ................................................................18 What if the Patron Becomes Angry? .........................................................19 In Sum ................................................................................19 Review ................................................................................19 Chapter 3— Building and Maintaining a Reference Collection ............................21 What Kinds of Sources Make Up a Reference Collection? ........................................22 Developing and Managing a Reference Collection ..............................................22 Know Your Community .................................................................23 Make Use of Standard Selection Aids ......................................................23 Strive for Balance .....................................................................25 Build on What s Already in Place .........................................................25 Maintain Your Collection ...............................................................26 Evaluating Reference Sources ..............................................................27 In Sum ................................................................................28 Review ................................................................................29 Chapter 4— Searching Print and Electronic Sources ....................................31 Searching in Print Reference Sources ........................................................31 Bibliographies ........................................................................32 Indexes and Abstracts ..................................................................32 Encyclopedias ........................................................................33 vi Contents Dictionaries ..........................................................................33 Ready Reference Sources ...............................................................33 Searching in Electronic Databases ...........................................................34 From the Structure to the Search ..........................................................38 Searching the Web ....................................................................... 40 Using Search Engines ..................................................................42 The Limits of Web Search Engines ........................................................44 In Sum ................................................................................44 Review ................................................................................45 Chapter 5— Finding Books: Library Catalogs and Bibliographies .........................47 The Library Catalog ......................................................................48 An Example: The Arkansas State Library Catalog ..............................................48 Author, Title, Subject ... and More! .......................................................49 Union Catalogs ..........................................................................52 OCLC WorldCat ......................................................................53 State and Regional Union Catalogs ........................................................54 Trade Bibliographies: What s for Sale? .......................................................55 Subject Bibliographies ....................................................................56 In Sum ................................................................................57 Review ................................................................................57 Chapter 6— Finding Articles: Indexes and Databases ....................................59 General Periodical Indexes .................................................................59 Newspaper Indexes .......................................................................64 Specialized Indexes ......................................................................66 Tracking Down Specific Articles ............................................................69 In Sum ................................................................................70 Review ................................................................................70 Chapter 7— Finding Background Information and Definitions: Encyclopedias and Dictionaries ...........................................73 Encyclopedias ..........................................................................73 For Adults ...........................................................................74 For Young Adults and Children ...........................................................76 Concise Encyclopedias .................................................................77 Subject Encyclopedias ..................................................................77 Dictionaries and Thesauri .................................................................78 The Oxford English Dictionary ...........................................................78 Unabridged Dictionaries ................................................................79 Abridged Dictionaries ..................................................................79 Dictionaries for Children ..............................................................79 Thesauri .................................................. ...........80 In Sum ........................................................ ................80 Review .................................................... 81 Chapter 8— Finding Facts Fast: Ready Reference ......................................83 Almanacs ....................................... 84 Directories ................................... 84 Contents vii Quotation Sources .......................................................................85 Handbooks, Manuals, Guides ..............................................................86 Sources of Country Information .............................................................86 Chronologies ...........................................................................87 Statistical Sources .......................................................................88 In Sum ................................................................................88 Review ................................................................................89 Chapter 9— Using the Web to Reach Your Patrons and Help Them Find Information .........91 Finding and Using the Best Free Web Sources ................................................92 Developing Reference Web Pages at Your Own Library ..........................................94 Offering Reference Services over the Web ....................................................96 In Sum ................................................................................98 Review ................................................................................98 Chapter 10— Reference Ethics and Reference Policies ..................................101 Our Professional Ethics: Values, Guidelines, and Codes .........................................101 Twenty-First Century Ethical Dilemmas .....................................................105 Reference Policies ......................................................................107 In Sum ...............................................................................108 Review ...............................................................................108 Chapter 11— Networking with Other Libraries and Librarians .......................... Ill Your Role in the Local Community .........................................................112 Your Role in the Library Community .......................................................112 State Libraries, Regional Consortia, and Local Systems ......................................113 Library Associations: Your State Library Association, ALA, and ARSL ..........................113 WebJunction ........................................................................115 Current Awareness Tools: Professional Journals, Lists, and Blogs ...............................115 Continuing Education .................................................................116 Professional Education Programs ........................................................117 In Sum ...............................................................................119 Review ...............................................................................120 Chapter 12— For More Information .................................................121 General Sources about Reference Service (Chapter 1)..........................................121 The Reference Interview and Interpersonal Communication (Chapter 2)............................122 Building and Maintaining a Quality Reference Collection (Chapter 3).............................122 Online Searching (Chapter 4)..............................................................123 Library Catalogs and Bibliographies (Chapter 5)..............................................125 Indexes and Databases (Chapter 6).........................................................125 General ............................................................................125 Newspapers .........................................................................125 Specialized Indexes ...................................................................126 Serials Control .......................................................................126 Encyclopedias and Dictionaries (Chapter 7)..................................................127 For Adults ..........................................................................127 For Young Adults and Children ..........................................................127 Unabridged Dictionaries ...............................................................127 Abridged Dictionaries .................................................................127 viii Contents Dictionaries for Children ...............................................................127 Useful Free Online Sources .............................................................128 Thesauri ............................................................................128 Ready Reference Sources (Chapter 8).......................................................128 Almanacs ...........................................................................128 Directories ..........................................................................128 Quotation Sources ....................................................................128 Handbooks, Manuals, Guides ...........................................................129 Sources of Country Information .........................................................129 Chronologies ........................................................................129 Statistical Sources ....................................................................129 Free Web Sources (Chapter 9).............................................................129 Current Awareness Sources .............................................................130 Developing Web Pages ................................................................130 Chat and Instant Message Reference Service ...............................................130 Professional Ethics and Policy Development (Chapter 10).......................................130 American Library Association Documents .................................................130 General Ethical Considerations ..........................................................131 Copyright Information .................................................................131 Library Policies ......................................................................131 Professional Networking and Continuing Education (Chapter 11).................................132 Association Web Sites .................................................................132 Journals ............................................................................132 Listservs ...........................................................................132 Blogs ..............................................................................132 Continuing Education .................................................................133 Master s Degree Programs in Librarianship ................................................133 Publications of General Interest .........................................................133 Index .........................................................................135
adam_txt	CONTENTS Preface .ix Acknowledgments .xi Chapter 1— What Is Reference Service? .1 What Is a Reference Question? .2 What Does It Mean to Provide Reference Service? .3 Communication .4 Searching .5 Evaluation .5 Troubleshooting Technology .6 What Does It Mean to Provide Excellent Reference Service? .6 In Sum .7 Review .7 Chapter 2— Communicating with Your Patrons .9 The Information Needs of Patrons .10 The Reference Interview .10 Open the Interview .11 Negotiate the Question .11 Search for Information .14 Communicate the Information to the User .15 Close the Interview .16 RUSA Guidelines for Behavioral Performance .17 What if You Can't Answer? .18 What if the Patron Becomes Angry? .19 In Sum .19 Review .19 Chapter 3— Building and Maintaining a Reference Collection .21 What Kinds of Sources Make Up a Reference Collection? .22 Developing and Managing a Reference Collection .22 Know Your Community .23 Make Use of Standard Selection Aids .23 Strive for Balance .25 Build on What's Already in Place .25 Maintain Your Collection .26 Evaluating Reference Sources .27 In Sum .28 Review .29 Chapter 4— Searching Print and Electronic Sources .31 Searching in Print Reference Sources .31 Bibliographies .32 Indexes and Abstracts .32 Encyclopedias .33 vi Contents Dictionaries .33 Ready Reference Sources .33 Searching in Electronic Databases .34 From the Structure to the Search .38 Searching the Web . 40 Using Search Engines .42 The Limits of Web Search Engines .44 In Sum .44 Review .45 Chapter 5— Finding Books: Library Catalogs and Bibliographies .47 The Library Catalog .48 An Example: The Arkansas State Library Catalog .48 Author, Title, Subject . and More! .49 Union Catalogs .52 OCLC WorldCat .53 State and Regional Union Catalogs .54 Trade Bibliographies: What's for Sale? .55 Subject Bibliographies .56 In Sum .57 Review .57 Chapter 6— Finding Articles: Indexes and Databases .59 General Periodical Indexes .59 Newspaper Indexes .64 Specialized Indexes .66 Tracking Down Specific Articles .69 In Sum .70 Review .70 Chapter 7— Finding Background Information and Definitions: Encyclopedias and Dictionaries .73 Encyclopedias .73 For Adults .74 For Young Adults and Children .76 Concise Encyclopedias .77 Subject Encyclopedias .77 Dictionaries and Thesauri .78 The Oxford English Dictionary .78 Unabridged Dictionaries .79 Abridged Dictionaries .79 Dictionaries for Children .79 Thesauri . .80 In Sum . .80 Review . 81 Chapter 8— Finding Facts Fast: Ready Reference .83 Almanacs . 84 Directories . 84 Contents vii Quotation Sources .85 Handbooks, Manuals, Guides .86 Sources of Country Information .86 Chronologies .87 Statistical Sources .88 In Sum .88 Review .89 Chapter 9— Using the Web to Reach Your Patrons and Help Them Find Information .91 Finding and Using the "Best" Free Web Sources .92 Developing Reference Web Pages at Your Own Library .94 Offering Reference Services over the Web .96 In Sum .98 Review .98 Chapter 10— Reference Ethics and Reference Policies .101 Our Professional Ethics: Values, Guidelines, and Codes .101 Twenty-First Century Ethical Dilemmas .105 Reference Policies .107 In Sum .108 Review .108 Chapter 11— Networking with Other Libraries and Librarians . Ill Your Role in the Local Community .112 Your Role in the Library Community .112 State Libraries, Regional Consortia, and Local Systems .113 Library Associations: Your State Library Association, ALA, and ARSL .113 WebJunction .115 Current Awareness Tools: Professional Journals, Lists, and Blogs .115 Continuing Education .116 Professional Education Programs .117 In Sum .119 Review .120 Chapter 12— For More Information .121 General Sources about Reference Service (Chapter 1).121 The Reference Interview and Interpersonal Communication (Chapter 2).122 Building and Maintaining a Quality Reference Collection (Chapter 3).122 Online Searching (Chapter 4).123 Library Catalogs and Bibliographies (Chapter 5).125 Indexes and Databases (Chapter 6).125 General .125 Newspapers .125 Specialized Indexes .126 Serials Control .126 Encyclopedias and Dictionaries (Chapter 7).127 For Adults .127 For Young Adults and Children .127 Unabridged Dictionaries .127 Abridged Dictionaries .127 viii Contents Dictionaries for Children .127 Useful Free Online Sources .128 Thesauri .128 Ready Reference Sources (Chapter 8).128 Almanacs .128 Directories .128 Quotation Sources .128 Handbooks, Manuals, Guides .129 Sources of Country Information .129 Chronologies .129 Statistical Sources .129 Free Web Sources (Chapter 9).129 Current Awareness Sources .130 Developing Web Pages .130 Chat and Instant Message Reference Service .130 Professional Ethics and Policy Development (Chapter 10).130 American Library Association Documents .130 General Ethical Considerations .131 Copyright Information .131 Library Policies .131 Professional Networking and Continuing Education (Chapter 11).132 Association Web Sites .132 Journals .132 Listservs .132 Blogs .132 Continuing Education .133 Master's Degree Programs in Librarianship .133 Publications of General Interest .133 Index .135
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spelling	Ford, Charlotte Verfasser aut Crash course in reference Charlotte Ford 1. publ. Westport, Conn. [u.a.] Libraries Unlimited 2008 XI, 143 S. Ill. txt rdacontent n rdamedia nc rdacarrier Crash course Includes bibliographical references and index What is reference service? -- Communicating with your patrons -- Building and maintaining a reference collection -- Searching print and electronic sources -- Finding books : library catalogs and bibliographies -- Finding articles : indexes and databases -- Finding background information and definitions : encyclopedias and dictionaries -- Finding facts fast : ready reference -- Using the Web to reach your patrons and help them find information -- Reference ethics and reference policies -- Networking with other libraries and librarians -- For more information Reference services (Libraries) / Handbooks, manuals, etc Reference services (Libraries) Handbooks, manuals, etc Bibliothek (DE-588)4006439-6 gnd rswk-swf Auskunftsdienst (DE-588)4340792-4 gnd rswk-swf Bibliothek (DE-588)4006439-6 s Auskunftsdienst (DE-588)4340792-4 s DE-604 Digitalisierung BSBMuenchen application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016409115&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
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title	Crash course in reference
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