Crash course in reference:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Westport, Conn. [u.a.]
Libraries Unlimited
2008
|
| Ausgabe: | 1. publ. |
| Schriftenreihe: | Crash course
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index What is reference service? -- Communicating with your patrons -- Building and maintaining a reference collection -- Searching print and electronic sources -- Finding books : library catalogs and bibliographies -- Finding articles : indexes and databases -- Finding background information and definitions : encyclopedias and dictionaries -- Finding facts fast : ready reference -- Using the Web to reach your patrons and help them find information -- Reference ethics and reference policies -- Networking with other libraries and librarians -- For more information |
| Beschreibung: | XI, 143 S. Ill. |
| ISBN: | 9781591584636 1591584639 |
Internformat
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| 245 | 1 | 0 | |a Crash course in reference |c Charlotte Ford |
| 250 | |a 1. publ. | ||
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| 300 | |a XI, 143 S. |b Ill. | ||
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| 490 | 0 | |a Crash course | |
| 500 | |a Includes bibliographical references and index | ||
| 500 | |a What is reference service? -- Communicating with your patrons -- Building and maintaining a reference collection -- Searching print and electronic sources -- Finding books : library catalogs and bibliographies -- Finding articles : indexes and databases -- Finding background information and definitions : encyclopedias and dictionaries -- Finding facts fast : ready reference -- Using the Web to reach your patrons and help them find information -- Reference ethics and reference policies -- Networking with other libraries and librarians -- For more information | ||
| 650 | 4 | |a Reference services (Libraries) / Handbooks, manuals, etc | |
| 650 | 4 | |a Reference services (Libraries) |v Handbooks, manuals, etc | |
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Datensatz im Suchindex
| _version_ | 1804137511758331904 |
|---|---|
| adam_text | CONTENTS
Preface
.........................................................................ix
Acknowledgments
................................................................xi
Chapter
1—
What Is Reference Service?
...............................................1
What Is a Reference Question?
..............................................................2
What Does It Mean to Provide Reference Service?
...............................................3
Communication
........................................................................4
Searching
.............................................................................5
Evaluation
............................................................................5
Troubleshooting Technology
..............................................................6
What Does It Mean to Provide Excellent Reference Service?
.......................................6
In Sum
.................................................................................7
Review
.................................................................................7
Chapter
2—
Communicating with Your Patrons
.........................................9
The Information Needs of Patrons
...........................................................10
The Reference Interview
..................................................................10
Open the Interview
....................................................................11
Negotiate the Question
.................................................................11
Search for Information
.................................................................14
Communicate the Information to the User
..................................................15
Close the Interview
....................................................................16
RUSA
Guidelines for Behavioral Performance
.................................................17
What if You Can t Answer?
................................................................18
What if the Patron Becomes Angry?
.........................................................19
In Sum
................................................................................19
Review
................................................................................19
Chapter
3—
Building and Maintaining a Reference Collection
............................21
What Kinds of Sources Make Up a Reference Collection?
........................................22
Developing and Managing a Reference Collection
..............................................22
Know Your Community
.................................................................23
Make Use of Standard Selection Aids
......................................................23
Strive for Balance
.....................................................................25
Build on What s Already in Place
.........................................................25
Maintain Your Collection
...............................................................26
Evaluating Reference Sources
..............................................................27
In Sum
................................................................................28
Review
................................................................................29
Chapter
4—
Searching Print and Electronic Sources
....................................31
Searching in Print Reference Sources
........................................................31
Bibliographies
........................................................................32
Indexes and Abstracts
..................................................................32
Encyclopedias
........................................................................33
vi
Contents
Dictionaries
..........................................................................33
Ready Reference Sources
...............................................................33
Searching in Electronic Databases
...........................................................34
From the Structure to the Search
..........................................................38
Searching the Web
.......................................................................
40
Using Search Engines
..................................................................42
The Limits of Web Search Engines
........................................................44
In Sum
................................................................................44
Review
................................................................................45
Chapter
5—
Finding Books: Library Catalogs and Bibliographies
.........................47
The Library Catalog
......................................................................48
An Example: The Arkansas State Library Catalog
..............................................48
Author, Title, Subject
...
and More!
.......................................................49
Union Catalogs
..........................................................................52
OCLC WorldCat
......................................................................53
State and Regional Union Catalogs
........................................................54
Trade Bibliographies: What s for Sale?
.......................................................55
Subject Bibliographies
....................................................................56
In Sum
................................................................................57
Review
................................................................................57
Chapter
6—
Finding Articles: Indexes and Databases
....................................59
General Periodical Indexes
.................................................................59
Newspaper Indexes
.......................................................................64
Specialized Indexes
......................................................................66
Tracking Down Specific Articles
............................................................69
In Sum
................................................................................70
Review
................................................................................70
Chapter
7—
Finding Background Information and Definitions:
Encyclopedias and Dictionaries
...........................................73
Encyclopedias
..........................................................................73
For Adults
...........................................................................74
For Young Adults and Children
...........................................................76
Concise Encyclopedias
.................................................................77
Subject Encyclopedias
..................................................................77
Dictionaries and Thesauri
.................................................................78
The Oxford English Dictionary
...........................................................78
Unabridged Dictionaries
................................................................79
Abridged Dictionaries
..................................................................79
Dictionaries for Children
..............................................................79
Thesauri
.................................................. ...........80
In Sum
........................................................ ................80
Review
.................................................... 81
Chapter
8—
Finding Facts Fast: Ready Reference
......................................83
Almanacs
....................................... 84
Directories
................................... 84
Contents
vii
Quotation
Sources
.......................................................................85
Handbooks, Manuals, Guides
..............................................................86
Sources of Country Information
.............................................................86
Chronologies
...........................................................................87
Statistical Sources
.......................................................................88
In Sum
................................................................................88
Review
................................................................................89
Chapter
9—
Using the Web to Reach Your Patrons and Help Them Find Information
.........91
Finding and Using the Best Free Web Sources
................................................92
Developing Reference Web Pages at Your Own Library
..........................................94
Offering Reference Services over the Web
....................................................96
In Sum
................................................................................98
Review
................................................................................98
Chapter
10—
Reference Ethics and Reference Policies
..................................101
Our Professional Ethics: Values, Guidelines, and Codes
.........................................101
Twenty-First Century Ethical Dilemmas
.....................................................105
Reference Policies
......................................................................107
In Sum
...............................................................................108
Review
...............................................................................108
Chapter
11—
Networking with Other Libraries and Librarians
..........................
Ill
Your Role in the Local Community
.........................................................112
Your Role in the Library Community
.......................................................112
State Libraries, Regional
Consortia,
and Local Systems
......................................113
Library Associations: Your State Library Association, ALA, and ARSL
..........................113
WebJunction
........................................................................115
Current Awareness Tools: Professional Journals, Lists, and Blogs
...............................115
Continuing Education
.................................................................116
Professional Education Programs
........................................................117
In Sum
...............................................................................119
Review
...............................................................................120
Chapter
12—
For More Information
.................................................121
General Sources about Reference Service (Chapter
1)..........................................121
The Reference Interview and Interpersonal Communication (Chapter
2)............................122
Building and Maintaining a Quality Reference Collection (Chapter
3).............................122
Online Searching (Chapter
4)..............................................................123
Library Catalogs and Bibliographies (Chapter
5)..............................................125
Indexes and Databases (Chapter
6).........................................................125
General
............................................................................125
Newspapers
.........................................................................125
Specialized Indexes
...................................................................126
Serials Control
.......................................................................126
Encyclopedias and Dictionaries (Chapter
7)..................................................127
For Adults
..........................................................................127
For Young Adults and Children
..........................................................127
Unabridged Dictionaries
...............................................................127
Abridged Dictionaries
.................................................................127
viii Contents
Dictionaries for Children
...............................................................127
Useful Free Online Sources
.............................................................128
Thesauri
............................................................................128
Ready Reference Sources (Chapter
8).......................................................128
Almanacs
...........................................................................128
Directories
..........................................................................128
Quotation Sources
....................................................................128
Handbooks, Manuals, Guides
...........................................................129
Sources of Country Information
.........................................................129
Chronologies
........................................................................129
Statistical Sources
....................................................................129
Free Web Sources (Chapter
9).............................................................129
Current Awareness Sources
.............................................................130
Developing Web Pages
................................................................130
Chat and Instant Message Reference Service
...............................................130
Professional Ethics and Policy Development (Chapter
10).......................................130
American Library Association Documents
.................................................130
General Ethical Considerations
..........................................................131
Copyright Information
.................................................................131
Library Policies
......................................................................131
Professional Networking and Continuing Education (Chapter
11).................................132
Association Web Sites
.................................................................132
Journals
............................................................................132
Listservs
...........................................................................132
Blogs
..............................................................................132
Continuing Education
.................................................................133
Master s Degree Programs in Librarianship
................................................133
Publications of General Interest
.........................................................133
Index
.........................................................................135
|
| adam_txt |
CONTENTS
Preface
.ix
Acknowledgments
.xi
Chapter
1—
What Is Reference Service?
.1
What Is a Reference Question?
.2
What Does It Mean to Provide Reference Service?
.3
Communication
.4
Searching
.5
Evaluation
.5
Troubleshooting Technology
.6
What Does It Mean to Provide Excellent Reference Service?
.6
In Sum
.7
Review
.7
Chapter
2—
Communicating with Your Patrons
.9
The Information Needs of Patrons
.10
The Reference Interview
.10
Open the Interview
.11
Negotiate the Question
.11
Search for Information
.14
Communicate the Information to the User
.15
Close the Interview
.16
RUSA
Guidelines for Behavioral Performance
.17
What if You Can't Answer?
.18
What if the Patron Becomes Angry?
.19
In Sum
.19
Review
.19
Chapter
3—
Building and Maintaining a Reference Collection
.21
What Kinds of Sources Make Up a Reference Collection?
.22
Developing and Managing a Reference Collection
.22
Know Your Community
.23
Make Use of Standard Selection Aids
.23
Strive for Balance
.25
Build on What's Already in Place
.25
Maintain Your Collection
.26
Evaluating Reference Sources
.27
In Sum
.28
Review
.29
Chapter
4—
Searching Print and Electronic Sources
.31
Searching in Print Reference Sources
.31
Bibliographies
.32
Indexes and Abstracts
.32
Encyclopedias
.33
vi
Contents
Dictionaries
.33
Ready Reference Sources
.33
Searching in Electronic Databases
.34
From the Structure to the Search
.38
Searching the Web
.
40
Using Search Engines
.42
The Limits of Web Search Engines
.44
In Sum
.44
Review
.45
Chapter
5—
Finding Books: Library Catalogs and Bibliographies
.47
The Library Catalog
.48
An Example: The Arkansas State Library Catalog
.48
Author, Title, Subject
.
and More!
.49
Union Catalogs
.52
OCLC WorldCat
.53
State and Regional Union Catalogs
.54
Trade Bibliographies: What's for Sale?
.55
Subject Bibliographies
.56
In Sum
.57
Review
.57
Chapter
6—
Finding Articles: Indexes and Databases
.59
General Periodical Indexes
.59
Newspaper Indexes
.64
Specialized Indexes
.66
Tracking Down Specific Articles
.69
In Sum
.70
Review
.70
Chapter
7—
Finding Background Information and Definitions:
Encyclopedias and Dictionaries
.73
Encyclopedias
.73
For Adults
.74
For Young Adults and Children
.76
Concise Encyclopedias
.77
Subject Encyclopedias
.77
Dictionaries and Thesauri
.78
The Oxford English Dictionary
.78
Unabridged Dictionaries
.79
Abridged Dictionaries
.79
Dictionaries for Children
.79
Thesauri
. .80
In Sum
. .80
Review
. 81
Chapter
8—
Finding Facts Fast: Ready Reference
.83
Almanacs
. 84
Directories
. 84
Contents
vii
Quotation
Sources
.85
Handbooks, Manuals, Guides
.86
Sources of Country Information
.86
Chronologies
.87
Statistical Sources
.88
In Sum
.88
Review
.89
Chapter
9—
Using the Web to Reach Your Patrons and Help Them Find Information
.91
Finding and Using the "Best" Free Web Sources
.92
Developing Reference Web Pages at Your Own Library
.94
Offering Reference Services over the Web
.96
In Sum
.98
Review
.98
Chapter
10—
Reference Ethics and Reference Policies
.101
Our Professional Ethics: Values, Guidelines, and Codes
.101
Twenty-First Century Ethical Dilemmas
.105
Reference Policies
.107
In Sum
.108
Review
.108
Chapter
11—
Networking with Other Libraries and Librarians
.
Ill
Your Role in the Local Community
.112
Your Role in the Library Community
.112
State Libraries, Regional
Consortia,
and Local Systems
.113
Library Associations: Your State Library Association, ALA, and ARSL
.113
WebJunction
.115
Current Awareness Tools: Professional Journals, Lists, and Blogs
.115
Continuing Education
.116
Professional Education Programs
.117
In Sum
.119
Review
.120
Chapter
12—
For More Information
.121
General Sources about Reference Service (Chapter
1).121
The Reference Interview and Interpersonal Communication (Chapter
2).122
Building and Maintaining a Quality Reference Collection (Chapter
3).122
Online Searching (Chapter
4).123
Library Catalogs and Bibliographies (Chapter
5).125
Indexes and Databases (Chapter
6).125
General
.125
Newspapers
.125
Specialized Indexes
.126
Serials Control
.126
Encyclopedias and Dictionaries (Chapter
7).127
For Adults
.127
For Young Adults and Children
.127
Unabridged Dictionaries
.127
Abridged Dictionaries
.127
viii Contents
Dictionaries for Children
.127
Useful Free Online Sources
.128
Thesauri
.128
Ready Reference Sources (Chapter
8).128
Almanacs
.128
Directories
.128
Quotation Sources
.128
Handbooks, Manuals, Guides
.129
Sources of Country Information
.129
Chronologies
.129
Statistical Sources
.129
Free Web Sources (Chapter
9).129
Current Awareness Sources
.130
Developing Web Pages
.130
Chat and Instant Message Reference Service
.130
Professional Ethics and Policy Development (Chapter
10).130
American Library Association Documents
.130
General Ethical Considerations
.131
Copyright Information
.131
Library Policies
.131
Professional Networking and Continuing Education (Chapter
11).132
Association Web Sites
.132
Journals
.132
Listservs
.132
Blogs
.132
Continuing Education
.133
Master's Degree Programs in Librarianship
.133
Publications of General Interest
.133
Index
.135 |
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| id | DE-604.BV023223258 |
| illustrated | Illustrated |
| index_date | 2024-07-02T20:16:55Z |
| indexdate | 2024-07-09T21:13:28Z |
| institution | BVB |
| isbn | 9781591584636 1591584639 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-016409115 |
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| record_format | marc |
| series2 | Crash course |
| spelling | Ford, Charlotte Verfasser aut Crash course in reference Charlotte Ford 1. publ. Westport, Conn. [u.a.] Libraries Unlimited 2008 XI, 143 S. Ill. txt rdacontent n rdamedia nc rdacarrier Crash course Includes bibliographical references and index What is reference service? -- Communicating with your patrons -- Building and maintaining a reference collection -- Searching print and electronic sources -- Finding books : library catalogs and bibliographies -- Finding articles : indexes and databases -- Finding background information and definitions : encyclopedias and dictionaries -- Finding facts fast : ready reference -- Using the Web to reach your patrons and help them find information -- Reference ethics and reference policies -- Networking with other libraries and librarians -- For more information Reference services (Libraries) / Handbooks, manuals, etc Reference services (Libraries) Handbooks, manuals, etc Bibliothek (DE-588)4006439-6 gnd rswk-swf Auskunftsdienst (DE-588)4340792-4 gnd rswk-swf Bibliothek (DE-588)4006439-6 s Auskunftsdienst (DE-588)4340792-4 s DE-604 Digitalisierung BSBMuenchen application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016409115&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Ford, Charlotte Crash course in reference Reference services (Libraries) / Handbooks, manuals, etc Reference services (Libraries) Handbooks, manuals, etc Bibliothek (DE-588)4006439-6 gnd Auskunftsdienst (DE-588)4340792-4 gnd |
| subject_GND | (DE-588)4006439-6 (DE-588)4340792-4 |
| title | Crash course in reference |
| title_auth | Crash course in reference |
| title_exact_search | Crash course in reference |
| title_exact_search_txtP | Crash course in reference |
| title_full | Crash course in reference Charlotte Ford |
| title_fullStr | Crash course in reference Charlotte Ford |
| title_full_unstemmed | Crash course in reference Charlotte Ford |
| title_short | Crash course in reference |
| title_sort | crash course in reference |
| topic | Reference services (Libraries) / Handbooks, manuals, etc Reference services (Libraries) Handbooks, manuals, etc Bibliothek (DE-588)4006439-6 gnd Auskunftsdienst (DE-588)4340792-4 gnd |
| topic_facet | Reference services (Libraries) / Handbooks, manuals, etc Reference services (Libraries) Handbooks, manuals, etc Bibliothek Auskunftsdienst |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016409115&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT fordcharlotte crashcourseinreference |