Emotional labor: putting the service in public service
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Armonk, N.Y. [u.a.]
Sharpe
2008
|
| Schlagworte: | |
| Beschreibung: | Includes bibliographical references (p. 219-230) and index Emotional labor and public service -- The disconnect between public administration theory and practice -- Governance, demanding publics, and citizen satisfaction -- I'll know it when I see it : emotional labor, verbal judo, and artful affect -- Burnout versus making a difference : the costs and benefits of emotion work -- Do human resource practices recognize emotional labor? -- Pay inequity as the penalty for emotion work -- Emotion work present and future : trends in relational occupations -- Implications for theory, research, and practice |
| Beschreibung: | xvi, 238 S. 24 cm |
| ISBN: | 9780765621160 0765621169 |
Internformat
MARC
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| 020 | |a 0765621169 |9 0-7656-2116-9 | ||
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| 100 | 1 | |a Guy, Mary E. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Emotional labor |b putting the service in public service |c Mary E. Guy ; Meredith A. Newman ; Sharon H. Mastracci |
| 264 | 1 | |a Armonk, N.Y. [u.a.] |b Sharpe |c 2008 | |
| 300 | |a xvi, 238 S. |c 24 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references (p. 219-230) and index | ||
| 500 | |a Emotional labor and public service -- The disconnect between public administration theory and practice -- Governance, demanding publics, and citizen satisfaction -- I'll know it when I see it : emotional labor, verbal judo, and artful affect -- Burnout versus making a difference : the costs and benefits of emotion work -- Do human resource practices recognize emotional labor? -- Pay inequity as the penalty for emotion work -- Emotion work present and future : trends in relational occupations -- Implications for theory, research, and practice | ||
| 650 | 4 | |a Public service employment / United States / Psychological aspects | |
| 650 | 4 | |a Social workers / United States / Attitudes | |
| 650 | 4 | |a Psychologie | |
| 650 | 4 | |a Public service employment |z United States |x Psychological aspects | |
| 650 | 4 | |a Social workers |z United States |x Attitudes | |
| 650 | 0 | 7 | |a Sozialarbeit |0 (DE-588)4055676-1 |2 gnd |9 rswk-swf |
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| 700 | 1 | |a Newman, Meredith A. |d 1949- |e Verfasser |0 (DE-588)135891612 |4 aut | |
| 700 | 1 | |a Mastracci, Sharon |d 1968- |e Verfasser |0 (DE-588)135891698 |4 aut | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-016407473 | ||
Datensatz im Suchindex
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| author | Guy, Mary E. Newman, Meredith A. 1949- Mastracci, Sharon 1968- |
| author_GND | (DE-588)135891612 (DE-588)135891698 |
| author_facet | Guy, Mary E. Newman, Meredith A. 1949- Mastracci, Sharon 1968- |
| author_role | aut aut aut |
| author_sort | Guy, Mary E. |
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| building | Verbundindex |
| bvnumber | BV023221578 |
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| callnumber-raw | HD5713.6.U54 |
| callnumber-search | HD5713.6.U54 |
| callnumber-sort | HD 45713.6 U54 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | MG 70750 MG 70920 MS 6470 |
| ctrlnum | (OCoLC)166317476 (DE-599)BVBBV023221578 |
| dewey-full | 331.12/042 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 331 - Labor economics |
| dewey-raw | 331.12/042 |
| dewey-search | 331.12/042 |
| dewey-sort | 3331.12 242 |
| dewey-tens | 330 - Economics |
| discipline | Politologie Soziologie Wirtschaftswissenschaften |
| discipline_str_mv | Politologie Soziologie Wirtschaftswissenschaften |
| format | Book |
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| illustrated | Not Illustrated |
| index_date | 2024-07-02T20:16:14Z |
| indexdate | 2024-07-09T21:13:25Z |
| institution | BVB |
| isbn | 9780765621160 0765621169 |
| language | English |
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| physical | xvi, 238 S. 24 cm |
| publishDate | 2008 |
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| spelling | Guy, Mary E. Verfasser aut Emotional labor putting the service in public service Mary E. Guy ; Meredith A. Newman ; Sharon H. Mastracci Armonk, N.Y. [u.a.] Sharpe 2008 xvi, 238 S. 24 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references (p. 219-230) and index Emotional labor and public service -- The disconnect between public administration theory and practice -- Governance, demanding publics, and citizen satisfaction -- I'll know it when I see it : emotional labor, verbal judo, and artful affect -- Burnout versus making a difference : the costs and benefits of emotion work -- Do human resource practices recognize emotional labor? -- Pay inequity as the penalty for emotion work -- Emotion work present and future : trends in relational occupations -- Implications for theory, research, and practice Public service employment / United States / Psychological aspects Social workers / United States / Attitudes Psychologie Public service employment United States Psychological aspects Social workers United States Attitudes Sozialarbeit (DE-588)4055676-1 gnd rswk-swf Öffentlicher Dienst (DE-588)4043169-1 gnd rswk-swf USA USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Öffentlicher Dienst (DE-588)4043169-1 s Sozialarbeit (DE-588)4055676-1 s DE-604 Newman, Meredith A. 1949- Verfasser (DE-588)135891612 aut Mastracci, Sharon 1968- Verfasser (DE-588)135891698 aut |
| spellingShingle | Guy, Mary E. Newman, Meredith A. 1949- Mastracci, Sharon 1968- Emotional labor putting the service in public service Public service employment / United States / Psychological aspects Social workers / United States / Attitudes Psychologie Public service employment United States Psychological aspects Social workers United States Attitudes Sozialarbeit (DE-588)4055676-1 gnd Öffentlicher Dienst (DE-588)4043169-1 gnd |
| subject_GND | (DE-588)4055676-1 (DE-588)4043169-1 (DE-588)4078704-7 |
| title | Emotional labor putting the service in public service |
| title_auth | Emotional labor putting the service in public service |
| title_exact_search | Emotional labor putting the service in public service |
| title_exact_search_txtP | Emotional labor putting the service in public service |
| title_full | Emotional labor putting the service in public service Mary E. Guy ; Meredith A. Newman ; Sharon H. Mastracci |
| title_fullStr | Emotional labor putting the service in public service Mary E. Guy ; Meredith A. Newman ; Sharon H. Mastracci |
| title_full_unstemmed | Emotional labor putting the service in public service Mary E. Guy ; Meredith A. Newman ; Sharon H. Mastracci |
| title_short | Emotional labor |
| title_sort | emotional labor putting the service in public service |
| title_sub | putting the service in public service |
| topic | Public service employment / United States / Psychological aspects Social workers / United States / Attitudes Psychologie Public service employment United States Psychological aspects Social workers United States Attitudes Sozialarbeit (DE-588)4055676-1 gnd Öffentlicher Dienst (DE-588)4043169-1 gnd |
| topic_facet | Public service employment / United States / Psychological aspects Social workers / United States / Attitudes Psychologie Public service employment United States Psychological aspects Social workers United States Attitudes Sozialarbeit Öffentlicher Dienst USA |
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