Product management:
Gespeichert in:
Hauptverfasser: | , |
---|---|
Format: | Buch |
Sprache: | English |
Veröffentlicht: |
Boston, Mass. [u.a.]
McGraw-Hill
2007
|
Ausgabe: | 4. ed., internat. ed., [Nachdr.] |
Schriftenreihe: | McGraw-Hill/Irwin series in marketing
|
Schlagworte: | |
Online-Zugang: | http://www.loc.gov/catdir/description/mh051/2004053060.html Inhaltsverzeichnis |
Beschreibung: | Includes bibliographical references and indexes |
Beschreibung: | XVI, 494 S. Ill., graph. Darst. 24 cm |
ISBN: | 0071238328 |
Internformat
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100 | 1 | |a Lehmann, Donald R. |e Verfasser |4 aut | |
245 | 1 | 0 | |a Product management |c Donald R. Lehmann ; Russell S. Winer |
250 | |a 4. ed., internat. ed., [Nachdr.] | ||
264 | 1 | |a Boston, Mass. [u.a.] |b McGraw-Hill |c 2007 | |
300 | |a XVI, 494 S. |b Ill., graph. Darst. |c 24 cm | ||
336 | |b txt |2 rdacontent | ||
337 | |b n |2 rdamedia | ||
338 | |b nc |2 rdacarrier | ||
490 | 0 | |a McGraw-Hill/Irwin series in marketing | |
500 | |a Includes bibliographical references and indexes | ||
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Datensatz im Suchindex
_version_ | 1804137480814854144 |
---|---|
adam_text | Contents
Preface
xiii
About the Authors
xvi
Chapter
1
Introduction to Product
Management
1
Overview
1
Marketing Organization
3
Product-Focused Organizations
3
Market-Focused Organizations
8
Functionally Focused Organizations
9
The Role of the Sales Force
11
Marketing Organization Implications
of Global Marketing
11
Product Management:
Fact versus Fiction
12
Backgrounds
13
Critical Skills
li
The Marketing Plan
14
Variance across Industry/Company Size
15
Changes Affecting Product Management
15
Changes in Marketing Organizations
17
Overview of the Book
21
Marketingplanning
21
Marketing Strategy
22
Marketing Program Decisions
22
Summary
23
References
23
Appendix
Sample Responses from Product Managers
24
Chapter
2
Marketing Planning
26
Overview
26
Definition and
Objectives
of Plans
26
Frequent Mistakes in the Planning Process
What Makes a Good Planning System: Some
Empirical Results
32
Is Planning Worthwhile?
32
The Planning Process
33
Approaches to Planning
33
Steps in the Planning Process
34
Components of the Marketing Plan
35
The Executive Summary
36
Situation Analysis
36
Marketing Objectives/Strategy
37
Supporting Marketing Programs
37
The Rest of the Plan
3 7
Example
39
Two Case Studies
40
Energy Bars (ca.
2002) 41
Personal Digital Assistants (ca.
1999) 41
Summary
45
References
45
Appendix
Marketing Plan Outline
46
Chapter
3
Defining the Competitive Set
49
26
Overview
49
Levels of Market Competition
52
Definitions
52
Overlapping Market Segments
5 7
The Impact ofMetamediaries
57
Product Strategy Implications
57
Illustrations
59
Methods for Determining Competitors
61
Managerial Judgment
62
Customer-Based Measures
63
Summary
68
Competitor Selection
69
Enterprise Competition
70
Summary
71
References
72
VII
viii Contents
Chapter
4
Category Attractiveness
Analysis
74
Overview
74
Aggregate Market Factors
75
Category Size
75
Market Growth
76
Product Life Cycle
76
Sales Cyclicity
77
Seasonally
78
Profits
78
Category Factors
78
Threat of New Entrants
79
Bargaining Power of Buyers
81
Bargaining Power of Suppliers
82
Category Rivalry
82
Pressure from Substitutes
83
Capacity
84
Environmental Analysis
84
Technological Factors
85
Political Factors
86
Economic Factors
87
Regulatory Factors
88
Social Factors
88
Illustrations
92
Energy Bars
92
Personal Digital Assistants
92
Summary
95
References
96
Chapter
5
Competitor Analysis
97
Overview
97
Sources
ofinformation
102
Secondary Sources
ofinformation
102
Primary Sources
ofinformation
108
Other Sources
110
Ethically Questionable Sources 111
Creating a Product Features Matrix
112
Assessing Competitors Current
Objectives
113
Determination of Competitor Objectives
113
Assessing Competitors Current
Strategies
115
Marketing Strategy
115
Comparing Value Chains
116
Marketing Mix
117
How to Assess Competitors Strategies
118
Technology Strategy
120
Differential
Advantage Analysis
122
Ability to Conceive and Design
122
Ability to Produce
124
Ability to Market
124
Ability to Finance
124
Ability to Manage
124
What to Do with the Information
124
Assessing a Competitor s Will
126
Predicting Future Strategies
127
Illustrations
129
Energy Bars
129
Personal Digital Assistants
135
Summary
137
References
137
Chapter
6
Customer Analysis
139
Overview
139
What We Need to Know About
Customers
140
Who Buys and Uses the Product
140
What Customers Buy and How They Use It
144
Where Customers Buy
148
When Customers Buy
148
How Customers Choose
149
Why They Prefer a Product
153
How They Respond to Marketing Programs
158
Will They Buy It (Again)
? 158
Segmentation
159
Desirable Criteria for Segments
160
Methods for Market Segmentation
161
Illustrations
175
Energy Bars
175
Personal Digital Assistants
177
Motorcycles
179
Summary
181
References
182
Appendix 6A Economic Value to the
Customer (EVC)
184
Appendix 6B Latent Class Methods
186
Contents ix
Chapter
7
Market Potential
and Sales
Forecasting
187
Overview
187
Definitions
187
Market Potential
188
Overview
188
What They Are Used For
189
Information Sources
189
New or Growing Product
Potential
191
Mature Product Potentials
192
Methods of Estimating Market and
Sales Potential
192
Analysis-Based Estimates
192
Area Potential
195
Sales Potential
195
Sales Forecasting
196
Overview
196
Level of Accuracy Needed
198
Judgment-Based Methods
199
Customer-Based Methods
201
Sales Extrapolation Methods
202
Model-Based Methods
206
What Methods Are Used?
207
Using Regression Models for
Forecasting
208
Developing Regression Models
209
Recognizing Uncertainty
213
Nonlinear Relations
214
Share Forecasts
215
Forecasting Really New
Products
215
Illustrations
217
Forecasting Energy Bar Sales via
Regression
217
PDA Sales
218
Using Forecasts
219
Combining Forecasts
220
Gaining Agreement
220
Why Not Just Go to the Web?
221
Summary
221
References
221
Appendix Time
Seríes
Regression with
Seasonal Factors
223
Chapter
8
Developing Product Strategy
226
Overview
226
Benefits of Strategy
226
Elements of a Product Strategy
228
Setting Objectives
228
Selection of Strategic Alternatives
231
Increasing Sales/Market Share
231
Increasing Profitability
233
Summary
234
Positioning: Choice of Customer Targets
234
Positioning: Choice of Competitor
Targets
236
Positioning: The Core Strategy
236
Cost/Price (Value) Strategy
237
Nonprice Strategy
238
Managing Brand Equity
241
Measuring Brand Value
246
Relation to Customer Strategy
249
Product Strategy over the Life Cycle
249
Introduction Strategies
249
Growth Strategies
251
Maturity Strategies
252
Strategies for the Decline Stage
252
Summary
253
Illustrations
253
Odwalla Energy Bar
253
Handspring
254
Summary
254
References
255
Chapter
9
New Products
257
Overview
257
Product Modification
258
Line Extensions
260
Adding a Product Variant
262
Dropping a Product Variant
263
Getting Ideas for New Products
263
Testing Slightly New Products
264
Concept Testing
264
Product Testing
266
Market Tests
267
Quasi-Market Tests
269
χ
Contents
Forecasting
269
Brand Extensions
273
Really New Products
275
Getting Ideas for Really New
Products
277
Evaluating Really New Products
2 77
Adoption and Expansion
278
Forecasting Really New Products
2 79
Summary
279
Illustration
281
Summary
281
References
282
Appendix 9A Sample Concept Test
Formats
286
Appendix 9B Assessing Discrimination
and Preference
289
Chapter
10
Pricing Decisions
291
Overview
291
The Role of Marketing Strategy in Pricing
293
Measuring Perceived Value and Price
295
Perceived Value
>
Price
>
Variable Cost
295
Price
>
Perceived Value
>
Variable Cost
296
Price
>
Variable Cost
>
Perceived Value
297
Measuring Customer Value
298
Calculating Value-in-Use
298
Pricing Experiments
300
Using Price Thresholds
302
Dollarmetric Scale
302
Using the Perceived Value
Concept
303
Psychological Aspects of Price
304
Reference Prices
305
The Relationship between Price and
Perceived Quality
306
The Odd-Ending Effect in Prices
307
Competition and Pricing
307
Competitors Costs
308
Historical Pricing Behavior
309
The Role of Own Costs
310
Deciding How Much of the Value—Cost Gap
to Capture: Pricing Objectives
311
Penetration Pricing
311
Return on Sales/Investment Pricing
312
Pricing for Stability
312
Skimming
313
Competitive Pricing
313
Other Factors Affecting Price
313
Stage of the Product Life Cycle
313
Category Conditions
315
Some Specific Pricing Tactics
316
Product Line Pricing
316
Price Bundling
316
Complementary Pricing
317
Value Pricing
317
Everyday Low Pricing
318
Hidden Price Increases
319
Price Discrimination
319
Second-Market Discounting
320
Periodic Discounting
320
Auctions
321
Ethical Issues
321
Summary
322
References
322
Chapter
11
Advertising Decisions
324
Overview
324
The Target Audience
328
Setting Advertising Objectives
330
Customer-Focused Objectives
330
Exposure-Oriented Objectives
332
Objective Specificity
332
Setting Advertising Budgets
332
Objective and Task
336
Percentage-of-Sales
336
Competitive Parity
336
Affordable
341
Experimentation
342
Decision Calculus
342
Summary
343
Evaluating Ad Copy: Laboratory-Based
Measures
343
Real-World Measures
346
Media Selection
347
Where
347
Contextual Fit
348
When
348
Other Considerations
349
Contents xi
Evaluating Advertising Effects
349
Tracking Studies
350
Past Sales and Advertising
350
Experimentation
353
Linking Objectives to Incremental
Contribution
353
Evaluating Ad Budgets
354
Summary
355
References
357
Chapter
12
Promotions
359
Overview
359
Promotion Objectives
363
Final Customer Promotions
363
Trade Promotions
365
Promotion Budgeting
367
Overview
367
The Total Advertising and Promotion Budget
367
Allocating Money between Advertising
and Promotion
367
Final Customer Promotions
368
Product-Based Promotions
368
Price-Based Promotions
369
Other Customer Promotions
3 70
Summary
370
Trade Promotions
371
Evaluating Customer Promotions
371
Overview
371
Short-Run Evaluation
371
Long-Run Concerns
376
Competitive Reaction
376
Findings about Promotion Effects
377
Test Markets
379
Evaluating Trade Promotions
380
The Retailer s Perspective
382
Summary
383
References
385
Chapter
13
Channel Management
388
Overview
388
Channel Selection
390
Direct versus Indirect Channels
390
Indirect Channels
392
Representatives
393
Wholesalers
393
Retailers
393
Channel Members as Value-Added
Intermediaries
393
Hybrid Channels
395
Summary
396
Examples
396
Indirect Channel Management
396
Contractual/Legal Provisions
396
Self-Interest
397
Human Contact
398
Power in Channel Relationships
398
Channel Arrangements
399
Monitoring Profitability by Channel
400
Direct Channels
403
The Internet as a Channel
403
Trade Shows
405
Direct Marketing
405
The Direct Marketing Process
407
Direct Marketing Methods
408
Telemarketing
408
Direct Mail
408
Direct E-mail
409
Privacy Issues
410
Summary
412
References
413
Chapter
14
Customer Relationship
Management
414
Overview
414
The Economics of
Loyalty
417
Acquisition Cost
417
Base Profit
419
Revenue Growth
419
Operating Costs
419
Referrals
419
Price Premium
419
A Framework for Customer Relationship
Management
419
Creating the Database
420
Analyzing the Database
420
xii Contents
Customer Selection
426
Customer Targeting
427
Relationship Marketing Problems
427
Customer Satisfaction
42 7
Customer Service
430
Loyalty Programs
433
Mass Customization
434
Community Building
436
Other Ideas
438
Privacy Issues
438
Metrics
438
Summary
439
References
439
Chapter
15
Financial Analysis for Product
Management
441
Overview
441
Sales Analysis
442
Overview
442
The Value of Sales Analysis
444
Roadblocks
446
Profitability Analysis
446
Conventional Product Profit
Accounting
446
Alternative Accounting Systems
448
Contribution-Oriented Systems
448
Using the Contribution Margin Rate
451
Fixed Costs
453
A Strategic Framework for Control
455
Price-Quantity Decomposition
456
Penetration-Market Size Decomposition
45 7
Summary
457
Capital Budgeting
458
Overview
458
The Basics
459
Summary
461
References
463
Chapter
16
Marketing Metrics
464
Overview
464
A Framework for Marketing
Metrics
465
What Needs to Be Measured
465
Customer-Based Metrics
466
Product-Market Metrics
467
Financial Metrics
467
Marketing Mix Metrics
468
Web Metrics
470
Summary
472
References
472
Appendix A
475
Name Index
479
Subject Index
486
|
adam_txt |
Contents
Preface
xiii
About the Authors
xvi
Chapter
1
Introduction to Product
Management
1
Overview
1
Marketing Organization
3
Product-Focused Organizations
3
Market-Focused Organizations
8
Functionally Focused Organizations
9
The Role of the Sales Force
11
Marketing Organization Implications
of Global Marketing
11
Product Management:
Fact versus Fiction
12
Backgrounds
13
Critical Skills
li
The Marketing Plan
14
Variance across Industry/Company Size
15
Changes Affecting Product Management
15
Changes in Marketing Organizations
17
Overview of the Book
21
Marketingplanning
21
Marketing Strategy
22
Marketing Program Decisions
22
Summary
23
References
23
Appendix
Sample Responses from Product Managers
24
Chapter
2
Marketing Planning
26
Overview
26
Definition and
Objectives
of Plans
26
Frequent Mistakes in the Planning Process
What Makes a Good Planning System: Some
Empirical Results
32
Is Planning Worthwhile?
32
The Planning Process
33
Approaches to Planning
33
Steps in the Planning Process
34
Components of the Marketing Plan
35
The Executive Summary
36
Situation Analysis
36
Marketing Objectives/Strategy
37
Supporting Marketing Programs
37
The Rest of the Plan
3 7
Example
39
Two Case Studies
40
Energy Bars (ca.
2002) 41
Personal Digital Assistants (ca.
1999) 41
Summary
45
References
45
Appendix
Marketing Plan Outline
46
Chapter
3
Defining the Competitive Set
49
26
Overview
49
Levels of Market Competition
52
Definitions
52
Overlapping Market Segments
5 7
The Impact ofMetamediaries
57
Product Strategy Implications
57
Illustrations
59
Methods for Determining Competitors
61
Managerial Judgment
62
Customer-Based Measures
63
Summary
68
Competitor Selection
69
Enterprise Competition
70
Summary
71
References
72
VII
viii Contents
Chapter
4
Category Attractiveness
Analysis
74
Overview
74
Aggregate Market Factors
75
Category Size
75
Market Growth
76
Product Life Cycle
76
Sales Cyclicity
77
Seasonally
78
Profits
78
Category Factors
78
Threat of New Entrants
79
Bargaining Power of Buyers
81
Bargaining Power of Suppliers
82
Category Rivalry
82
Pressure from Substitutes
83
Capacity
84
Environmental Analysis
84
Technological Factors
85
Political Factors
86
Economic Factors
87
Regulatory Factors
88
Social Factors
88
Illustrations
92
Energy Bars
92
Personal Digital Assistants
92
Summary
95
References
96
Chapter
5
Competitor Analysis
97
Overview
97
Sources
ofinformation
102
Secondary Sources
ofinformation
102
Primary Sources
ofinformation
108
Other Sources
110
Ethically Questionable Sources 111
Creating a Product Features Matrix
112
Assessing Competitors' Current
Objectives
113
Determination of Competitor Objectives
113
Assessing Competitors' Current
Strategies
115
Marketing Strategy
115
Comparing Value Chains
116
Marketing Mix
117
How to Assess Competitors'Strategies
118
Technology Strategy
120
Differential
Advantage Analysis
122
Ability to Conceive and Design
122
Ability to Produce
124
Ability to Market
124
Ability to Finance
124
Ability to Manage
124
What to Do with the Information
124
Assessing a Competitor's Will
126
Predicting Future Strategies
127
Illustrations
129
Energy Bars
129
Personal Digital Assistants
135
Summary
137
References
137
Chapter
6
Customer Analysis
139
Overview
139
What We Need to Know About
Customers
140
Who Buys and Uses the Product
140
What Customers Buy and How They Use It
144
Where Customers Buy
148
When Customers Buy
148
How Customers Choose
149
Why They Prefer a Product
153
How They Respond to Marketing Programs
158
Will They Buy It (Again)
? 158
Segmentation
159
Desirable Criteria for Segments
160
Methods for Market Segmentation
161
Illustrations
175
Energy Bars
175
Personal Digital Assistants
177
Motorcycles
179
Summary
181
References
182
Appendix 6A Economic Value to the
Customer (EVC)
184
Appendix 6B Latent Class Methods
186
Contents ix
Chapter
7
Market Potential
and Sales
Forecasting
187
Overview
187
Definitions
187
Market Potential
188
Overview
188
What They Are Used For
189
Information Sources
189
New or Growing Product
Potential
191
Mature Product Potentials
192
Methods of Estimating Market and
Sales Potential
192
Analysis-Based Estimates
192
Area Potential
195
Sales Potential
195
Sales Forecasting
196
Overview
196
Level of Accuracy Needed
198
Judgment-Based Methods
199
Customer-Based Methods
201
Sales Extrapolation Methods
202
Model-Based Methods
206
What Methods Are Used?
207
Using Regression Models for
Forecasting
208
Developing Regression Models
209
Recognizing Uncertainty
213
Nonlinear Relations
214
Share Forecasts
215
Forecasting Really New
Products
215
Illustrations
217
Forecasting Energy Bar Sales via
Regression
217
PDA Sales
218
Using Forecasts
219
Combining Forecasts
220
Gaining Agreement
220
Why Not Just Go to the Web?
221
Summary
221
References
221
Appendix Time
Seríes
Regression with
Seasonal Factors
223
Chapter
8
Developing Product Strategy
226
Overview
226
Benefits of Strategy
226
Elements of a Product Strategy
228
Setting Objectives
228
Selection of Strategic Alternatives
231
Increasing Sales/Market Share
231
Increasing Profitability
233
Summary
234
Positioning: Choice of Customer Targets
234
Positioning: Choice of Competitor
Targets
236
Positioning: The Core Strategy
236
Cost/Price (Value) Strategy
237
Nonprice Strategy
238
Managing Brand Equity
241
Measuring Brand Value
246
Relation to Customer Strategy
249
Product Strategy over the Life Cycle
249
Introduction Strategies
249
Growth Strategies
251
Maturity Strategies
252
Strategies for the Decline Stage
252
Summary
253
Illustrations
253
Odwalla Energy Bar
253
Handspring
254
Summary
254
References
255
Chapter
9
New Products
257
Overview
257
Product Modification
258
Line Extensions
260
Adding a Product Variant
262
Dropping a Product Variant
263
Getting Ideas for New Products
263
Testing Slightly New Products
264
Concept Testing
264
Product Testing
266
Market Tests
267
Quasi-Market Tests
269
χ
Contents
Forecasting
269
Brand Extensions
273
Really New Products
275
Getting Ideas for Really New
Products
277
Evaluating Really New Products
2 77
Adoption and Expansion
278
Forecasting Really New Products
2 79
Summary
279
Illustration
281
Summary
281
References
282
Appendix 9A Sample Concept Test
Formats
286
Appendix 9B Assessing Discrimination
and Preference
289
Chapter
10
Pricing Decisions
291
Overview
291
The Role of Marketing Strategy in Pricing
293
Measuring Perceived Value and Price
295
Perceived Value
>
Price
>
Variable Cost
295
Price
>
Perceived Value
>
Variable Cost
296
Price
>
Variable Cost
>
Perceived Value
297
Measuring Customer Value
298
Calculating Value-in-Use
298
Pricing Experiments
300
Using Price Thresholds
302
Dollarmetric Scale
302
Using the Perceived Value
Concept
303
Psychological Aspects of Price
304
Reference Prices
305
The Relationship between Price and
Perceived Quality
306
The Odd-Ending Effect in Prices
307
Competition and Pricing
307
Competitors'Costs
308
Historical Pricing Behavior
309
The Role of Own Costs
310
Deciding How Much of the Value—Cost Gap
to Capture: Pricing Objectives
311
Penetration Pricing
311
Return on Sales/Investment Pricing
312
Pricing for Stability
312
Skimming
313
Competitive Pricing
313
Other Factors Affecting Price
313
Stage of the Product Life Cycle
313
Category Conditions
315
Some Specific Pricing Tactics
316
Product Line Pricing
316
Price Bundling
316
Complementary Pricing
317
Value Pricing
317
Everyday Low Pricing
318
Hidden Price Increases
319
Price Discrimination
319
Second-Market Discounting
320
Periodic Discounting
320
Auctions
321
Ethical Issues
321
Summary
322
References
322
Chapter
11
Advertising Decisions
324
Overview
324
The Target Audience
328
Setting Advertising Objectives
330
Customer-Focused Objectives
330
Exposure-Oriented Objectives
332
Objective Specificity
332
Setting Advertising Budgets
332
Objective and Task
336
Percentage-of-Sales
336
Competitive Parity
336
Affordable
341
Experimentation
342
Decision Calculus
342
Summary
343
Evaluating Ad Copy: Laboratory-Based
Measures
343
Real-World Measures
346
Media Selection
347
Where
347
Contextual Fit
348
When
348
Other Considerations
349
Contents xi
Evaluating Advertising Effects
349
Tracking Studies
350
Past Sales and Advertising
350
Experimentation
353
Linking Objectives to Incremental
Contribution
353
Evaluating Ad Budgets
354
Summary
355
References
357
Chapter
12
Promotions
359
Overview
359
Promotion Objectives
363
Final Customer Promotions
363
Trade Promotions
365
Promotion Budgeting
367
Overview
367
The Total Advertising and Promotion Budget
367
Allocating Money between Advertising
and Promotion
367
Final Customer Promotions
368
Product-Based Promotions
368
Price-Based Promotions
369
Other Customer Promotions
3 70
Summary
370
Trade Promotions
371
Evaluating Customer Promotions
371
Overview
371
Short-Run Evaluation
371
Long-Run Concerns
376
Competitive Reaction
376
Findings about Promotion Effects
377
Test Markets
379
Evaluating Trade Promotions
380
The Retailer's Perspective
382
Summary
383
References
385
Chapter
13
Channel Management
388
Overview
388
Channel Selection
390
Direct versus Indirect Channels
390
Indirect Channels
392
Representatives
393
Wholesalers
393
Retailers
393
Channel Members as Value-Added
Intermediaries
393
Hybrid Channels
395
Summary
396
Examples
396
Indirect Channel Management
396
Contractual/Legal Provisions
396
Self-Interest
397
Human Contact
398
Power in Channel Relationships
398
Channel Arrangements
399
Monitoring Profitability by Channel
400
Direct Channels
403
The Internet as a Channel
403
Trade Shows
405
Direct Marketing
405
The Direct Marketing Process
407
Direct Marketing Methods
408
Telemarketing
408
Direct Mail
408
Direct E-mail
409
Privacy Issues
410
Summary
412
References
413
Chapter
14
Customer Relationship
Management
414
Overview
414
The Economics of
Loyalty
417
Acquisition Cost
417
Base Profit
419
Revenue Growth
419
Operating Costs
419
Referrals
419
Price Premium
419
A Framework for Customer Relationship
Management
419
Creating the Database
420
Analyzing the Database
420
xii Contents
Customer Selection
426
Customer Targeting
427
Relationship Marketing Problems
427
Customer Satisfaction
42 7
Customer Service
430
Loyalty Programs
433
Mass Customization
434
Community Building
436
Other Ideas
438
Privacy Issues
438
Metrics
438
Summary
439
References
439
Chapter
15
Financial Analysis for Product
Management
441
Overview
441
Sales Analysis
442
Overview
442
The Value of Sales Analysis
444
Roadblocks
446
Profitability Analysis
446
Conventional Product Profit
Accounting
446
Alternative Accounting Systems
448
Contribution-Oriented Systems
448
Using the Contribution Margin Rate
451
Fixed Costs
453
A Strategic Framework for Control
455
Price-Quantity Decomposition
456
Penetration-Market Size Decomposition
45 7
Summary
457
Capital Budgeting
458
Overview
458
The Basics
459
Summary
461
References
463
Chapter
16
Marketing Metrics
464
Overview
464
A Framework for Marketing
Metrics
465
What Needs to Be Measured
465
Customer-Based Metrics
466
Product-Market Metrics
467
Financial Metrics
467
Marketing Mix Metrics
468
Web Metrics
470
Summary
472
References
472
Appendix A
475
Name Index
479
Subject Index
486 |
any_adam_object | 1 |
any_adam_object_boolean | 1 |
author | Lehmann, Donald R. Winer, Russell S. |
author_facet | Lehmann, Donald R. Winer, Russell S. |
author_role | aut aut |
author_sort | Lehmann, Donald R. |
author_variant | d r l dr drl r s w rs rsw |
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bvnumber | BV023203133 |
classification_rvk | QP 624 |
classification_tum | WIR 837f |
ctrlnum | (OCoLC)635059369 (DE-599)BVBBV023203133 |
discipline | Wirtschaftswissenschaften |
discipline_str_mv | Wirtschaftswissenschaften |
edition | 4. ed., internat. ed., [Nachdr.] |
format | Book |
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id | DE-604.BV023203133 |
illustrated | Illustrated |
index_date | 2024-07-02T20:08:52Z |
indexdate | 2024-07-09T21:12:58Z |
institution | BVB |
isbn | 0071238328 |
language | English |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-016389330 |
oclc_num | 635059369 |
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owner_facet | DE-355 DE-BY-UBR |
physical | XVI, 494 S. Ill., graph. Darst. 24 cm |
publishDate | 2007 |
publishDateSearch | 2007 |
publishDateSort | 2007 |
publisher | McGraw-Hill |
record_format | marc |
series2 | McGraw-Hill/Irwin series in marketing |
spelling | Lehmann, Donald R. Verfasser aut Product management Donald R. Lehmann ; Russell S. Winer 4. ed., internat. ed., [Nachdr.] Boston, Mass. [u.a.] McGraw-Hill 2007 XVI, 494 S. Ill., graph. Darst. 24 cm txt rdacontent n rdamedia nc rdacarrier McGraw-Hill/Irwin series in marketing Includes bibliographical references and indexes Produktmanagement (DE-588)4125960-9 gnd rswk-swf Produktpolitik (DE-588)4134655-5 gnd rswk-swf Marketing (DE-588)4037589-4 gnd rswk-swf Produktmanagement (DE-588)4125960-9 s Marketing (DE-588)4037589-4 s DE-604 Produktpolitik (DE-588)4134655-5 s 1\p DE-604 Winer, Russell S. Verfasser aut http://www.loc.gov/catdir/description/mh051/2004053060.html Digitalisierung UB Regensburg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016389330&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
spellingShingle | Lehmann, Donald R. Winer, Russell S. Product management Produktmanagement (DE-588)4125960-9 gnd Produktpolitik (DE-588)4134655-5 gnd Marketing (DE-588)4037589-4 gnd |
subject_GND | (DE-588)4125960-9 (DE-588)4134655-5 (DE-588)4037589-4 |
title | Product management |
title_auth | Product management |
title_exact_search | Product management |
title_exact_search_txtP | Product management |
title_full | Product management Donald R. Lehmann ; Russell S. Winer |
title_fullStr | Product management Donald R. Lehmann ; Russell S. Winer |
title_full_unstemmed | Product management Donald R. Lehmann ; Russell S. Winer |
title_short | Product management |
title_sort | product management |
topic | Produktmanagement (DE-588)4125960-9 gnd Produktpolitik (DE-588)4134655-5 gnd Marketing (DE-588)4037589-4 gnd |
topic_facet | Produktmanagement Produktpolitik Marketing |
url | http://www.loc.gov/catdir/description/mh051/2004053060.html http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016389330&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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